I recently visited Wendy's in the evening, and the manager on shift, Kendra, orchestrated an impressive display of professionalism. The entire staff, including the front cashier Hope, demonstrated a high level of courtesy and efficiency. Hope, in particular, was patient and meticulous while taking our order, ensuring accuracy by reading it back. The restaurant exuded cleanliness, both in the lobby and the kitchen. Kendra's tight management was evident, as every staff member was engaged and bustling. Despite a minor hiccup in my order, Kendra and her team promptly rectified it with remarkable politeness, showcasing a level of professionalism uncommon in fast-food settings. I must commend the drive-through team, Ty and Kayla, who, despite their evident busyness, took the time to check on me when I returned to the front counter with a question. This attention to customer needs made me feel as if I were dining in a 4-star restaurant, a rare experience in a fast-food establishment. Overall, Wendy's under Kendra's management has set a new standard for fast-food service. Out of 100, I rate this establishment 88. Very tasty food; I can have this for 2 meals in a row. I will come back if in the area, and I'll recommend you to try it out too if you're in the area. read more

Food was cold. They didn't get my kids meals correct (two kids meals) and forgot all sauces, cups, condiments, and no napkins in entire place. Service was NOT GOOD. I went inside to order. I was paying in cash. They only had about 4 people working in the entire place on a Wednesday afternoon around 3pm. No one was at the counter to take peoples dine in order. I had to ask if somebody would take my order after about 10-15 minutes standing there with my kids. A young man took my order. I waited about another 20 minutes to get my dine in order as they only prioritized the drive through and Uber eats. When my food was finally ready I had to ask for napkins, condiments, and to complete the kids meals properly; correct side orders, cups for dinking, and the kids play doh toys as I ordered two kids meals. The ambiance is quiet, the floors are very greasy in the dining area and all of our shoes were sliding all Over the place from being improperly mopped and cleaned. I won't be back anytime soon, especially for dine in. read more

Every experience so far is terrible. The foods always mediocre and lukewarm or wrong. One of the worst stores around here

I don't ordinarily review fast food restaurants, but I felt a need to do one for this Wendy's. At 1:00 on a Sunday afternoon, the drive thru window line was around the building, so I decided to go inside and order. I haven't been inside a fast food restaurant for a long time, but this one looked like a bomb had gone off. Trash sitting around, tables dirty, and nothing looking inviting. I had to order through a computer screen, which is easy to do and doesn't require a person, so I understand why they are using these. That whole area was in disarray, with straw wrappers, etc. After I ordered my food, you need to take a few steps to pick it up. That area was also messy and didn't appear clean at all. It has now sunk in that I probably shouldn't be eating the food here if the front end of the business is this dirty. My food came out fairly quickly, and I took the bag and went to my car. I clearly should have looked at everything before I left, because the French fries I had were scraps. My hamburger had tomatoes and pickles, which I clearly took off the sandwich when I ordered it. The chicken sandwich also had pickles, which were not ordered. I don't think the staff even looks at the orders for details. All in all, a poor experience. read more

Wendy's - the front desk of a fast food restaurant - Fast Food Near Me - Riverview, Florida

The food hit or miss and service from Veronica think her name is very stressful and argumentive dont like going when she is at the window. The food was not that great burger no temp fries hard and a few stuck together tasted old and container was very lacking looked like half was missing! This location is going way downhill. And lot always looks dirty! read more

Yay! Helpful server that knew about a Lightning game promotion. They knew about it and made it happen quickly and efficiently! And the food was good too! Big plus for them! read more

Food is disgusting the burger taste extremely funny. I ordered at mayonnaise and tomato. Only it has no mayo. The nuggets are old and nasty taste like shoe leather rubber not sure which tried to call them. They don't answer their phone did not get a receipt $30 wasted read more

Wendy's - Chicken nuggets and a Dave's double - Fast Food Near Me - Riverview, Florida

The worst service and Wendy's ever!! My girlfriend and I went in and ordered a Jr cheeseburger, ketchup only, and just a regular hamburger. After watching the cashiers' attitude with the couple in front of us, we should of just left. We waited about 10 minutes, still no food. I asked about our order and was told by cashier "I just told them about it". Even though I heard her tell them bout a chicken sandwich. I asked one manager for our money back. She proceeded to say I got you your order, then she never followed through. The cashier then threw 2 bags at us, didn't say a word, just pointed. I checked the first bag, it was a chicken sandwich. The 2nd bag had a Dave's triple and some crappy looking cheesy fries. I demanded my money back again from another manager. It was only $3.63, but it had been 20+ minutes by now and we were done waiting. They all coped an attitude as we stated we just ordered a couple burgers but have been here 20 minutes and given food we didn't order! Finally got the money back and left. Never again will I visit this Wendy's, or another Wendy's. Just awful and and no excuse for what we just went through!!! read more

This place is filthy. My shoes stuck to the floor at the soda machine. There was 2 flavors in one machine and a few more in the other one. Flors were littered with garbage, tables were not clean. We are 2 minutes from here and will never ever come back. read more

1. we waited about 30 minutes until we actually got to order at the speaker 2. when we got up to get our food, everyone was having a grand time inside whilst everyone was waiting on either ordering or getting their food 3. we payed around 35 dollars for our food and only got half of it. this service was absolutely awful and i really believe that they need to talk to their staff about doing their jobs before having a party. (coming from someone who currently works fast food) read more

Extremely slow. Almost impractical to order here. Something is always down or broken each time I think to give this wendys a try again. I finally gotta just give up hope on this location. read more

They have bad customer service, there not patient at all if I had a question they would talk over me were I could not get a word in and if you ask to speak to a manager they choose not to serve you. I've never seen customer service so bad read more

This location is OK. Just OK. The fries are not always fresh and you never get onions and cheese in your chili when you ask for it. Actually the chili has become watery with each time I order. read more

REPORTED TO THE HEALTH DEPARTMENT! Stay away from this place. I went here on 9/30/2023 @ 5:40pm and whoever made one of my chicken sandwiches added two of their hairs. These sandwiches were for my children and THANK GOD I always check their food first. Had I not checked one of my kids would have eaten a strangers hair. I don't live close and tried calling to talk to the manager...the phone just rings and rings and then cuts you off. Whoever the manager on duty 9/30/2023 should be fired for not making sure their employees are wearing hairnets. So disgusting. You cannot go out to anyplace anymore without someone messing up your order somehow. Soon all fast food will be replaced with robots and I'm looking forward to that. Hopefully the health department shuts this place down before someone gets sick. read more

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This Wendy's will ALWAYS get your order wrong and/or be out of multiple menu items. I don't know why I gave them as many chances as I did but I refuse to go there any more. There are enough other options close by or if you really need your Wendy's fix, just drive up to Gibsonton. You'll actually get what you ordered and probably even faster in spite of the drive. read more

Walked in through the front glass door which looked like it had layers of fingerprints, dirt, and grease. It looked like it had not been cleaned in weeks. No one was at the counter so went to the self order screen. I was afraid to touch it wondering what bacteria was growing on these things. They were covered in a smear of something I can not explain. Like a dirty diaper was wiped across the screen. I walked out at the point and went to firehouse subs where they were actually cleaning the dining room. If the front of the house at Wendy's looks like that there's no way I'm eating anything from the back. Stay away. read more

Needs better management with these kiddos taking orders correctly, and food quality/presentation read more

Wendy's - Apple Pecan Salad - Fast Food Near Me - Riverview, Florida

This location is the worst, poor quality of food. I had always considered Wendy's decent fast food. To many kids standing around doing nothing customer's waiting. My suggestion fire that crew and manager and get good workers. read more

Long wait, full on ignoring customers. It's one thing to be busy, it's another thing to have no regard for people at all.

Do not be fooled by the beautiful exterior. This Wendys SUCKS. The staff is unmotivated and rude, slow, clueless, etc. We came in for dinner at 7:40 on a Saturday night. The baked potato I received was missing half of its contents, yellowing, and had about 1/8 of an inch of charred outer skin/potato. Nothing like being served a potato that was cooked for lunch. The Coke Freestyle machines were both missing at least half of their different flavors and the both ketchup machines were out of ketchup. When I went up to ask for packets, I was told that they weren't out of ketchup, one has ketchup in it, it's just broken. Oh, my bad. OH! I almost forgot! So they didn't give me the potato originally, they gave me a large fry. When I told them (politely) that it was incorrect she grabbed the large fry from my tray and proceeded to put them in a drive through bag and out the window they went. Seriously. Don't come here. Dave is crying looking down on this place... read more

Wendy's - You've got to love a yellow baked potato that was cooked before lunch served to you at 7:40 at night. - Fast Food Near Me - Riverview, Florida

Ever sat in a drive through for 45 minutes? If not this is you place! I can't tell you how much fun I sat here waiting for food. I slowly began watching clouds just cruise on by will my kids were screaming in the back. This has to be the worst fast food place I've ever been to. read more

i found a toenail in my burger. ABSOLUTELY DISGUSTING. My diabetic meemaw nearly choked on it. Unbelievable

WORST SERVICE EVER. Attitude of girl at window was offensive and defensive. Price was wrong on board and instead of saying she was sorry, and they will change it and give it to us for the price listed- girl got an attitude and we were told it's always been that price da da da. She needs people skills! This is what we are paying 15$ hour for!!! read more

3 stars because since this is the second time I ask for spicy and they gave me regular nuggets and I understand it's a pain to cook 50 nuggets but get it right the first time. read more

Wendy's - Regular nuggets when I asked for spicy nuggets, 2nd time this happens . - Fast Food Near Me - Riverview, Florida

Worst Customer Service *** SEND YOUR REVIEW TO CORPORATE AS WELL *** STORE #10421 https://www.wendys.com/contact-us It was 4pm today and the restaurant was TOTALLY empty inside, and NO line outside. I walked up to the counter and all the employees (6-8) were standing together near the kitchen to my right. One walked in front of me behind the counter R to L with his cell phone to his right ear laughing. Didn't look at me or acknowledge me as he walked by to the door to look outside for about 20-second. Then walked back by me without a word to rejoin the group laughing and talking about something not work-related. Not a single person was doing any work except one guy who had some plastic container in his hand washing it. I waited another 2-full minutes and no one looked in my direction. I was wearing a BRIGHT ORANGE shirt, so no way they did not see me. Totally ignored me, pathetic. The feeling I get is they would rather be somewhere else and do not care at all about their job. I walked out without ordering. I love Wendys food and all others in the area and around the country have had great customer service. This one is the WORST! read more

Don't stop here. Service is unprofessional. Not busy at all and took forever through drive-thru. We were the only ones. Walked in to use the restroom and the Wendy's smelled like weed. Straight up weed. read more

Wendy's - This is what they gave us. It's the Jr. bacon. Taste terrible and looks like they pulled the patty out of the garbage. - Fast Food Near Me - Riverview, Florida

This review is for the drive through: I arrived at around 9pm. The line was steady and I was able to quickly place my order. When I pulled up to the window the cashier was so cold. She quickly took my money and handed me my food. The bag was half ripped. There were no napkins. I had to ask for condiments like ketchup. Customer service was definitely lacking. As far as the food. My sandwich was bland and cold. Such a disappointment. This establishment has to do better. read more

Just horrible. I don't understand how they're still open. Ordered several items for my family that have bacon on them and they all came with burnt bacon crumbs. The patties lacked flavor, tomatoes were old, fries cold and not all the way cooked, and the pickle and onion situation was pitiful. The only thing that was good was the drinks. read more

I've already had issues with Wendy's due to the long wait and incorrect items in my bags but this latest time just put the nail in the coffin. I only go to Wendy's for my kids because they like it but this time I went and ordered kids meals for my kids. I get home and the kids start eating but my daughter can't eat her Nuggets because they gave her spicy when I put normal nuggets. My 3 year old was given spicy nuggets so I had to end up eating them for her and make her food when I got home. I think I am done giving this Wendy's my money and just have to find my kids somewhere else to eat read more

Horrendously horrible. Does the owner ever stop in this place to see about his establishment? Very long wait even when there's no line. Order confusion and very dirty store. The entrance door was full of greasy fingerprints and looked like it hadn't been cleaned for months. Do not recommend. read more

Oh my gosh! 20 minutes in the drive through??? If the food wasn't for my mom in the hospital who I'm trying to get to eat I would have left 15 minutes ago when the line wasn't moving. I hope management reads these reviews because even though the building is beautiful this place will not last long this is how fast they work. When I finally got to the front there were a lot of people walking around they did take my money and gave me food fairly quickly so I'm not sure what the delay was. They did hand meet my Junior Frosty with Frosty dripping down the side and told me that they put an extra napkin in there so I could clean it up. I would also like to say that I wrote almost this entire review while sitting in the line. read more

Wendy's - Fast Food Near Me - Riverview, Florida

Ordered a chicken biscuit sandwich. Despite only one car in front of me took 5+ minutes. They handed me a biscuit drenched in honey butter. No chicken. Threw it out. Was disgusting. read more

Came to drive through . The girl didn't say hi , didn't say how are you nothing . She said .. order when you're ready so rude . When I finished she says drive around , nothing else . I'm in service industry and greeting customers and making sure you're nice is important . Drive up people are complete misery here read more

This is the worst Wendy's I have ever been to. I know everyone has a bad day so the first time I didn't hold it against them. I went a few more times and the line is always wrapped around into the street because they take one order and wait till that order pays and then they take another order. There's always multiple employees standing all together at the window talking and not getting food made. This Wendy's needs corporate to intervene immediately. I'm so disappointed in this location because I love Wendy's so much. I'd much rather drive further from my house to get better service than go to this one. read more

If I could give this location zero stars, I would! This location is the WORST Wendy's I have ever been to. The manager is rude and makes you feel like the customer always comes last, argues with customers, and treats the customer like trash! he allows his staff to run around like they are in a circus, clowning around together laughing and playing on their phones rather than helping customers. I waited 40 minutes for a drive-thru pick up mobile order and when no one was answering the drive-thru screen nor the window, I went inside to get my food and waited another 20 minutes. Barely getting acknowledged until I asked to just pick up my two Kids Meals and even that...still had to wait and watch these kids fool around with each other! Horrible management and staff!!! Corporate needs to clean this place OUT! read more

#251 The best thing about the Wendy's franchise is that I can get chili or a side salad instead of crappy fries. Throw in their spicy chicken sandwich and I'm good. Now let's talk this location. Although the manager was very gracious and gave me a large chili instead of a small this was one confused crew. It took almost 10 minutes to get our order and it was nothing complicated. But it wasn't only us, it was everyone waiting. Now compare that to the drive thru that was zipping right along with no confusion. Go figure. One would think that you would want to get the people in the store out as fast as you can to avoid all those hairy eyeball looks they were getting, including myself. On the plus side the order was correct and the food was still hot. Next time I'm going thru the drive thru. read more

I stopped going for a long time because of the service. Went back today to try and see if things have improved and they haven't. Not even a little bit. The wait in the drive thru was ridiculous when there was maybe 4 cars in front of me, and rung me up for more expensive items that I ordered but still gave me a small fry. They don't pay attention and the customer service is suboptimal. read more

Where do I start, 10 employees just standing around twiddling their thumbs. I stood at the counter multiple times as they messed up my order and had to wait for the one employee who had any kind of initiative. They all seemed to not care about their jobs. The food was old, my spicy chicken breast was floppy. Everything was dirty, not a single clean table. Don't eat here, I beg you. For the first time I'm calling corporate! read more

Wendy's - Their version of a slice of tomato - Fast Food Near Me - Riverview, Florida

What horrible customer service. This chain has gone down the tubes! You'll be lucky the bun isn't stale enough to chip a tooth!! read more

Wendy's - Are you serious Wendy's....what a joke. It wasn't long ago the jr bacon cheeseburgers were half the price with twice the amount of bacon! - Fast Food Near Me - Riverview, Florida

I'm astound with this beautiful imitation fireplace and flat screen TV. It makes fast food dining more enjoyable. What a great concept! The chili was good and is my daughter's favorite. Not bad for a fast food restaurant. Getting better, thank you Wendy's! read more

Wendy's - I've not ever been to a Wendy's or any fast food restaurant with a cozy little spot like this! - Fast Food Near Me - Riverview, Florida

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