I don't know what happened to good service and professionalism but tonight was the absolute worst!!! The guy at the drive in kept disappearing in the middle of me giving my order. They immediately tell you that they are out of all meat except chicken with is fine. But then while I'm ordering they are out of other items. I'm like why don't you say everything's else you're out of when you're telling me about the beef! It's like the are all kids that don't say please and thank you and just expect people to keep coming here just cause it's Wendys. I'd rather go all the way to sun city!!! read more

I stopped going for a long time because of the service. Went back today to try and see if things have improved and they haven't. Not even a little bit. The wait in the drive thru was ridiculous when there was maybe 4 cars in front of me, and rung me up for more expensive items that I ordered but still gave me a small fry. They don't pay attention and the customer service is suboptimal. read more

This place absolutely sucks don't come here I have waited 40 mins just to get my food and they didn't even have the item I have never been to such an awful place and smells horrible don't come here and the drinks suck how can you mess up root beer and lemonade I asked all natural and taste like powder read more

This is just lazy. Who doesn't bother to chop the bacon for the baconator fries? It looks like they slapped some leftover bacon from a sandwich onto the fries. read more

Wendy's - Baconator fries - Fast Food Near Me - Riverview, Florida

We stopped here to have lunch about 2pm. We decided to eat inside instead of the drive-thru. We placed our order with the manager who was working the register and preceded to the drink area to fill our cups! NASTY NASTY NASTY! I do not understand the ketchup all over the floor, ice all over, napkins strewn about and the floor so sticky I wasn't sure I could pick my foot up!! There is no excuse for this with 6, yes 6, employees working. You should fire the manager and have the floor cleaned by a team of professionals!! Two thumbs down! read more

Wendy's - NASTY! ketchup all over floor and you can get stuck on the floor pouring your drink! Pitiful..fire the manager who was on duty! - Fast Food Near Me - Riverview, Florida

If I could give 0 stars I would, worst freakin Wendy's ever!!!! They either don't have what you ordered or they forget, or your food is cold, EVERY FREAKIN TIME, this is the last time I go there! Fuck you 301 Wendy's you guys suck!!!!! No manners, attitude with the customer, but don't feel bad because the McDonald's across from you guys suck too!!!! Fire everyone and start over, although this says more about management than the workersSMDH read more

Worst wend's i have ever been too. The staff are rude and completely unprofessional. There manager is the worst. I love Wendy's salads but frankly it's not worth going here to get it. I recommend everyone stay away from this place until the owner realizes that customer service is just as important and the name. read more

Given this place so many chances. Out of 10 orders they haven't gotten 2 right. It's so bad that I'm getting different items on the menu. Most of the staff are unprofessional. This is the worst Wendys I know of. read more

This Wendy's sucks so much, every time I come thinking they've gotten better, it's actually gotten worse. Recently my boys and I went to get food and all of our cards were declined. Not to mention the lack of empathy they had but they also lacked the knowledge on what to do in that situation. We then proceeded to go to the McDonald's across the street and guess what?! Our cards were ACCEPTED! What the hell Wendy? You're losing a valued customer!!!! read more

Chicken Tenders. I ordered chicken tenders. I got three stretched out nuggets. The S'maweome sauce was a poor attempt at Zackby's Zax sauce. What did it for me though was the lady's attitude at the drive through. I got rushed at the speaker, and when my fiancé asked for a spoon for her frosty... "I PUHT DAT IN DA BAG ALREADY HAVE A NICE DAY BAI." Taco Bell is across the street. Peace out. read more

Wendy's - These are supposed to be chicken tenders. Use the dipping sauce in the back for reference. Come on dude. - Fast Food Near Me - Riverview, Florida

They asked twice what sauce we wanted. Said extra ranch. They gave bbq and sweet and sour??? I work in the service industry. Actually just got off work, to get no sauce that I wanted for my order. Freaking pathetic and just a lack of care. Where is the manager at this place?? Like i know not to expect much but I guess the employees just run the place and do whatever read more

Wendy's - 20 chicken nuggets. Only 3 sauce packages and none of them are ranch. Just sad. - Fast Food Near Me - Riverview, Florida

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The person taking our order talked like she didn't care what we were asking her about the food! She was very rude upon asking a third question! We got to the window and my card was charged for someone else's order and we didn't get what we ordered! We were not treated well about their mistake and we had to call the manager! We left without food or a refund because they were just rude! I went to work and explained to my boss what happened and he had gotten food from this same place and the person taking the orders was rude and their order was wrong too! The pattern of terrible service and a dirty restaurant that makes you hold your nose so you don't have to smell the nasty inside of the eatery!!! I have tried and I just give this place a 1 on a scale of 1-10!!! I'm not happy with this place and it's sad because we love Wendy's read more

This place deserves zero stars. I initially thought there might be a shortage of napkins, ingredients, condiments...general things that a normal Wendy's would have but its become more evident now that there's a lack of competence by the management & staff. The spicy chicken sandwiches came poorly wrapped with YELLOW lettuce, no Mayo....so we basically got chicken with buns and yellow lettuce. The chicken wasn't even spicy! The fries were drenched in salt. It was so disgusting that we pretty much threw out our food. We received zero napkins and no condiments and the people that work here will hand the food to you and walk off. It was impossible to get their attention (we had to shout & wave several times) to get attention so that they could fix our orders and/or get the items that we requested. I'm fairly confident this Wendy's wouldn't last a second on sanity check. Based on other reviews....seems like the BBB should come in and check this spot out. There's a reason why you never see a line at Wendy's and always at all other fast food chains. Never giving this chain business again. read more

The customer service here is great! The people especially during day shift are super helpful and the food is just as good as it should be at Wendy's. read more

Nice, clean newer Wendy's close to home. As I've said on other fast food reviews you should know what you're getting when you come to these places. Usually come there cuz we're in a hurry and want something fast (pooh, fast food?). Service is fine, food is hot, love their new tangled soda machine and I like their baked potatoes. I remember when Wendy's first opened in New England I would drive miles for a Wendy's burger. Burgers are no longer as good, so seldom buy one, stick with chicken sandwiches. Miss the good old Wendy's. Would no longer drive miles for one. sad. read more

I've been there three times in the last month and they have yet to get my order right or provide decent fries. The food is either overcooked and dry or cold and greasy. I'll just go to McDonald's across the street from now on. read more

I visited this location and the wait was long just for old cold food and our order wasn't right. The food was gross result in me upchucking, not good time. read more

First took way too long. My husband went inside to order thinking it would be faster than drive through but 5 car after me went through the drive-thru. Ordered a bacon cheese burger no mayo, spicy chicken and son of the baconator. We get home and they put ketchup on my chicken sandwich instead of mayo, gross!!! read more

Talk about awkward! No hello or a goodbye. Worst transaction ever, obviously customer service is not their forte.

This might be the worst place I've ever been to my whole life. Most of their drinks were down! They gave me my food before I got my card back... and I had to ask for my card! Food was completely garbage. When I pulled up to pay everyone who worked there was yelling and laughing and singing, complete mess. The drive thru line was full and they didn't seem to care. STAY AWAY! btw I got my drinks without straws and no sauce for my nuggets. 1 star is too high for this place it deserves 0 stars for sure. read more

Absolutely Worst Wendy's service I ever encountered. So right off the bat you make your own orders on a Kiosh, no help at all. Then the staff service was horrible. Walking around like a chicken with its head cut off. Confused is an understatement. Staff seemed like they all were just starting their job that night. I would give them negative stars if you had them. I would only recommend you would avoid this so called fast food restaurant. Again, HORRIBLE service. read more

They were out of barbecue sauce, ketchup for the fries, and most drinks. Employees were rude when I asked how they were out of ketchup but were putting it on burgers. They finally brought us a cup of ketchup so the kids would have something to dip their nuggets in. The employees threw open packets of honey mustard on our food - luckily none got on the food although it was on the outside of a nugget container and the burger wrappers. The Muenster cheese was left off of one of our sandwiches, and when they remade it, they tried to give us American cheese instead. The worker stormed off when my husband pointed it out, and the manager had to make another employee make it. The restaurant was filthy as well. read more

The absolute WORST Wendy's I have ever been to! I don't even know how the management here is still employed?!? Hardly any drinks to choose from, and they have that Coke machine that normally has like 1,000 different options! Hamburger was warm at best, fries were cold and soggy. Do yourself a favor and avoid this place like the China Virus! read more

Horrible service and management!!! Employee swiped my gift card and told me I had no funds on it. I gave her the gift card authorization receipt and she then proceeds to say it's nothing she could do. I asked to speak with a manager and she yells, "Can I get someone to come deal with this problem?" As if, I was inconveniencing her. The manager comes over and basically says the same thing, that he can't do anything and the gift card authorization of amount doesn't mean anything because I could of used the card before and kept the documentation. I called the corporate office and customer service representative said that the employee swiped my card multiple times at the time of my transaction and that I did have funds available. This location needs to retrain their employees and managers. I would have never received this type of service at Chick-Fil-a. I know better next time! read more

If I could give negative stars I would. I Had lunch here today with the family. Ordered very simple food. 4 for 4 meals. Only added chicken with cheese and it was wrong. The food was sub par. I worked at a Wendy's in Texas once upon a time, and Wendy's was awesome. But the quality has fallen so far it is crazy. The thing that bothered me the most was the guys walking around with their underwear showing. And when I say showing his jeans did not even come up to bottom of his hips. Every thing was visible. Front and back. I find it amazing that people today dress like this. There is no respect for children of females. Not all women want to see that. Heck I don't want to see it. It makes me laugh when I see some one sagging, because if they knew where sagging came from and what it meant they would think twice. We will really have to think twice about eating here again. I would have talked with management. But they don't care, because they don't want to care. I thought about taking a picture but I did not as that would not be fair to the young one. I say young one because only a child would have so little disrespect for others. read more

I really loved Wendy's until I moved to Apollo beach the one at this location is horrible there is always something wrong with the food. After not going for over 6 months I decided to try it again hoping they may have different staff or management, I asked the woman at the speaker if the avocado they're offering is fresh, and she said yes... seeing how I work in a restaurant I know there's other ways to get it IE frozen guacamole in a bag which tastes horrible. I paid the extra to get it on my burger and I take a bite on the way home and of course it was not fresh. Get your staff educated on the menu items. False advertisement is a big no no in the business. Fries were cold and partially cooked, I think I'll just give up on this location all together. read more

They gave me regular nuggets instead of spicy and were not friendly AT ALL. Sincerely a pissed of pregnant woman who had a specific craving

There is something terribly wrong with this Wendy's. Stopped in for a burger, staff never acknowledged us. Turned around and left. Was glad to leave. Place even smelled bad. read more

I'll give Wendy's this much, they are very accommodating to demanding fast food customers. I look at fast food as a necessary evil. It's far from gourmet food, but it cheap, filling and takes away hunger. I don't expect much because it just fast food. I think fast food regulars are a little more demanding because this is considered gourmet food to them lol. Lot of meat on their burgers. Lots of coupons and specials, you can eat here for cheap. Go for it America. read more

We got in the car line to order a lady was cussing talking bad about a recent customer in it took 30 minutes to even order yet we still comeback read more

Well i understand why this is location is rated 2 stars because the food i just watched the manager in the white shirt bag up was cold and had about an ounce of cheese on the baconater frys and hardly any bacon. However Carmen that was working the window made up for the terrible food service with her excellent customer service if i was yall i would give her the white shirt and the manager the black one. read more

First off, I think I am being generous with a 2 rating. It should be more like a 1. In general this location is becoming what most burger fast food restaurants have become; to see just how fast the food can go out and a big fat "0" for quality. The burgers and fries are placed under a heat lamp for as long as it takes to sell them. If it takes 20 minutes the staff doesn't seem to care. Barely warm, dried out burgers and limp fries is the norm. What happened to "hot and juicy"? Ed B. read more

Yep, still the worst Fast Food location in the area. Should have know when Tijuana Flats, DD, McDonald's, Taco Bell, Qdoba, PDQ, Dairy Queen and even BK had people at their locations and this sad place was sitting there, looking lonely. I was in the mood for chicken sandwich after a long work day and thought i would give it a try. NEVER AGAIN!. Cold fries and a terrible chicken sandwich. I knew to avoid this place, but was hopeful for a change in service and quality. The only item that was right was the drink. Can't wait for this location to close and bring in something better. It definitely wouldn't be too difficult to do so. Tossed it out and went to PDQ. Lesson learned and go ahead a shut the doors, it can't be too far off anyway. read more

Worst Wendy's I've been to. Always takes a long time in drive thru. I ordered a s'awesome bacon cheeseburger and they forgot to add the bacon and the lettuce to the burger. It just had the cheese, sauce, onions and pickles so I know they tried to make the right burger but somehow forgot to finish it. read more

Terrible customer service. Rude employees. After ordering a very simple 4 for 4 item with a side of chili, I pull up to the window to be greeted by about 4 or 5 employees all chatting around the drive thru window. After getting my order I checked my bag and noticed the sauces i had ordered werent in there. When I asked for the missing sauces in my bag, the employee actually working the window re-assured me in a very condescending tone that "They are in the bag, sir! I put them in there." I retorted "But they aren't, ma'am. I'm sorry". After the employee reluctantly handed me missing sauces, I left again only to find out they forgot my Chili that I had ordered. Having to go through the drive thru THREE TIMES for one order is not something you want to have happen. Needless to say, on my 3rd trip back through the drive thru there was a lone gentleman who was very kind and helped me obtain my missing Chili. When I was pulling out of the drive thru for the final time, I heard "Well if you guys had just given him his order right the first time, he wouldn't be coming back through" in the background and had a tiny bit of hope for the state of the restaurant with that young gentleman. However after careful consideration, this Wendy's isn't worth your time. AT ALL. Take the extra few minutes and go to the one off of Sun City Center Blvd near I-75 in Sun City. WAAAAAAAAAAAAAAY BETTER QUALITY. Much nicer employees as well. read more

2 out of 3 orders were wrong. Even after repeating them/correcting the order taker numerous times. And these people want $15/hr?!? Hahaha! Give me robots, please! read more

The staff are useless!!!! They walk around and accomplish nothing. I blame very poor management. You can wait 20 minutes in the drive thru and inside. I never go in anymore because it is so dirty. The floor is always sticky. I do not understand how they have been able to stay open. A filthy place, rude and slow staff and orders that have been wrong many times!!!! read more

This is a horrible Wendy's. Obviously a lot of money was spent building it, but it's being managed to the ground and filled with rude employees who have no concern for the customer. I always stand at the register for minutes before I'm acknowledged. Also, on two occasions, I've slipped because the floor is so greasy. I spoke to them about it after my first visit, now I will never return. If you own this Wendy's, protect you investment and spend money on proper management. This is a great location, with lots of potential. read more

It's Wendy's. You know what you are getting. Service at this location is hit or miss. Drive through seems to be always be a bit slow though. Inside is always clean, has lots of seating, TV and wifi. On a positive note, I'm not sure when but they have new dipping sauces for nuggets. Amazing! What an upgrade. Also keep an eye out they always have promotional sandwiches. read more

STAY AWAY FROM THIS PLACE. Customer service is so rude they act like I'm bothering them every single time that I am there. They also always mess up he order and the food is old and cold! You could spend the same amount of money at any of the other businesses near this one and get hot, well- cooked food without the attitude. They are always talking at the drive- thru window like it's a girls meeting and when you ask them anything they don't respond or you're yelling to get their attention because they didn't provide straws/napkins/condiments...etc. Today, they almost forgot my salad and when I was trying to ask for it the girl comes to the window first tells me a new total is mine (I hadn't left the window she was too busy talking) when she realizes I'm still the same person she goes "oh you're the one who ordered the kids apple juice?" (I didn't order any kinds meals). I barely got Caesar dressing and a spoon for my salad - we got no straws or napkins. I gave up trying to get the rest and just left. I have complained to corporate before as well and nothing has been done. read more