Order is always incorrect I get attitude when I ask for fresh food Bathroom has homeless people shooting up drugs At least put someone in the drive through that can get the order correct this is the 3rd time this month Place needs new management Inside needs cleaning Would not recommend read more

May recommend to someone I don't like. Couldn't give 0 stars Sticky floors, long wait, dirty tables, full trash cans, I could go on read more

So so SO BAD. The line moved incredibly slow and there was only four or five cars, it wasn't particularly busy when I stopped here the other day to grab some food. By the time I get up to the speaker I couldn't even understand the guy I had to explain three or four times that I used their app and place the mobile order, It was ridiculous. Another long way to get up to the window which opens and a drink is just handed to me! No hello, no hey how's your day going, No politeness whatsoever. I take the drink and again nothing is said, the window just closes in my face. Eventually the window opens again and the guy asked if I'm the mobile order. Maybe you should have been asked before you gave me a drink? I confirm and he shuts the window in my face again. Eventually the windows opened again and a bag is just handed out again with no acknowledgment of my existence as a patron whatsoever. I checked the bag because of this point things are not going well and sure enough it's missing items and sauces. Of course I have to actually knock on the window to get anyone's attention because why would you want to make sure a customer satisfied? I got the missing items and sauces and my napkins and drove off immediately realizing I never got a straw for my beverage. My fault for missing it when I double checked everything but their fault for not putting it in the bag to start with. I worked in fast food for a number of years as a teenager in high school and again in college and I have no idea how it's possible to even do this job so poorly! Literally boggles my mind. read more

They closed the dining room early... Why... Drive through was SO slow. Convenient location, not the best service... read more

I've been through the drive thru three times in the past few months (it's a quick lunch, don't judge). The first time, the cashier informed me that they were only accepting credit card payments and not accepting cash. No problem, I pay for most things with my card. The second time, I waited 20-25 minutes to order a Frosty only to be told that the Frosty machine was not working. Most recently, I went through the drive thru to be told that they were only accepting cash, no cards. I only had a few singles on me, so I had to park and go inside to order my food after waiting in line (and their line is never short). All of this - granted - is not the end of the world, but it's not the best place to go if you want to get a quick bite without hassle. read more

Trash trash TRASH!! Literally always forget shit, unprofessional, and whenever I get my food it's like they through it in the bag as if they were trying to throw strikes in baseball! I get it it's fast food but fuck maybe get people in there that want to do a good job and actually care! read more

Multiple complaints have been made with no response at all. Nothing from the store or corporate office. I know mistakes happen but acknowledge and apologize. They should at least send me an email or text or call to say their received the complaints read more

Wendy's - a black background with white text that reads, placed a mobile app holder to wendy's 74 east main st - Burgers Near Me - Rochester, New York

hands down the worst wendy's in the world. the chicken sandwich was RUBBER. it was god awful. also terrible service. I wouldn't go back here if this was the last food on earth. I would rather starve. I would give this place negative stars if I could. this place needs to just close and open a restaurant where people actually want to work. read more

Wendy's is on the list of businesses supporting the 45 administration reelection. So I've actually been boycotting them. However there are not a lot of options in this area of town that are quick when you're on a time limit. No disrespect to the gas station hot dog. However I will be sure to plan better from now on. Four stars for experience. One star for business politics. read more

Hit or miss on the food service and ambiance. Sometimes it's good sometimes it's not.

They need NO STAR! Disgusting! It is Filthy! Food is NEVER fresh. After sending back the 4 for 4 I ordered at the drive thru. She brought it out to the car. Bag look like everyone that work there had touched it. Everything still cold. I walked in to just get my money back. It was so much precooked chicken nuggets & French fries just laying over there where the had been sitting. Nothing fresh... clearly this is where mine came from because I seen them bagging it up for other customers. Wish I took a pick of food area but didn't have my phone read more

This downtown wendy's is in the heart of rochester. near the old midtown location, there are many people around and other businesses. it's a busy part of town but if you're able to make it here, you can get parking for free. If you have been to this profile\restaurant recently, please let me know what you think. read more

Worst service. Took my order at 1:15am and the waited in line for 39 mins to be told they're closed and canceled the order before their normal closing time. Would have been fine if they never took the order in the first place. read more

This location has always been on point, for me! I feel like if you're friendly with the staff, they'll be friendly too! I also work in the service industry and always try to keep an open mind. The late night crew, especially, deserve kudos for dealing with "Karen's"; albeit, I was one, one night, but if you're a decent human you apologize and be thankful read more

Not much of a greeting when u walk in here and waited for service even though i was the only customer inside!! Get my order just handed to me no thanks or anything. read more

Just awful service at the East Main Street drive-through in Rochester NY. They are always trying to give me food from the order in front or back of me and the confirmation screen is broken so impossible to confirm order before getting to the window. Also, you have to call out over and over to get their attention. read more

In the heart of Rochester, this Wendy's really delivers. I was super impressed. My boyfriend and I stopped here on a weekday late night. When we first arrived the line did seem long but it moved surprisingly quickly and before we knew it, they were ready to take our order. The drive through employee was conscientious and upbeat. I'm a vegetarian and my boyfriend ordered the Southwest Avocado Chicken Salad for me but asked for the chicken on the side. The employee went the extra mile to ask if he wanted the bacon on the side as well. When we got home I added the delicious Southwest dressing and oh man, was it good! The greens were so fresh and I am a true salad lover. My only complaint was the fries were just not salty enough. Once we got home and added salt, they were very good (and still warm). My boyfriend's Jr Bacon Cheeseburger was "quality." He ate it within a block (haha)! It was well constructed and easy to it with fresh ingredients. read more

Wendy's - Southwest Avocado Chicken Salad - Burgers Near Me - Rochester, New York

https://rochester.craigslist.org/zip/d/rochester-free-bud/7537836656.html local weed read more

The food quality is above average for a Wendy's, but the reason for my low score is because of the wait times. This Wendy's feels like it's consistently in the bottom 10 percent of Wendy's locations that I've been to in terms of how long I have to wait. Not just when there are long lines--even when there are only a few cars, wait times easily average out to 10 minutes for me. I think they must be consistently under-staffed or consistently under-qualified. read more

This was seriously the worst service I have EVER been given...so unprofessional and so rude. We waited in line for 25 MINUTES before having our order taken..we get up to the window spend $35 on 4 meals..they give us a sandwich, chicken nuggets and one fry and two drinks..we wait another 5 minutes before they ask us what we're waiting on...I tell them and he calls the manager over and she proceeds to tell me SHE gave us the whole order..we have never seen her? The boy and the window gave us our food..then she proceeds to tell me I'm lying about getting all then food, THEN they boy tells her he gave us all 3 bags?!?! We were never given the food in the first place..we fought back and forth for a good 5 minutes before this snarky manager told us to pull forward and rolled her eyes. This was awful and I hope no one goes to this location. I want my money back for the 35 minuets I had to wait ,for the cold stale food and the cold stale people I had to deal with! Will never ever return! read more

The absolute WORST customer service EVER!!!!!!! Manager was so rude and the counter person was inexperienced. Had no clue what she was doing which resulted in my order being incomplete. "Manager" blamed me, and said that I needed to pay extra four a fourth drink which actually went with the fourth meal that was not included. "Duh, why would I need 4 drinks with 3 meals???????????? The combos automatically come with a drink. Not to mention, I was handed 3 cups to get 3 frostys!!! I walked out and left them to do whatever with that disaster! Will never go to that location again. They give Wendy's a BAD name! Btw, this was a Doordash order. I reported them as well. read more

I'm vary displeased with the way I got treated tnt When I went back to the victor restaurant bc they messed up my order and they were totally unprofessional and left me a note in my new order that was not vary nice and also messed my order up again after me being vary nice about letting them know they messed up my order the first time and I will not be returning back there again read more

burgers are constantly burnt, barely put anything on them. employees are extremely rude. stop forcing yourself to look mad and give me my food. nobody cares and wants to deal with your attitude. work somewhere else PLEASE if you havent learned what respect is. BUT again the food. disgusting. read more

OK, so it's JUST another Wendy's. Having said that, I would just like to say that the service here is always fast and courteous, and my order is always correct. Also, a nice mix of customers. read more

Best wendys in rochester by far. The food is really good. The employees are extremely nice. They make you feel welcomed and crack jokes with you. Best fast food expierence i've had. read more

Typical Wendy's food obviously but had a specifically nice cashier! She was so friendly. Fries were nice and hot and my order wasn't messed up, always refreshing read more

always slow, but efficient. slim pickings for healthy kid options. i enjoy the power salad with no chicken. Recently remodeled. strawberry lemonade sucks at this location. read more

So I chose last night as a cheat night for my diet and I thought hmm maybe I will go and get Wendys. I brought my food home and there were 3 chicken nuggets in the bag. I was pretty disappointed to say the least. I called back and spoke to a woman manager and she was the most rude unprofessional manager that I have ever dealt with. She gave me some story about how all of the chicken nuggets are already in the cartons and they must've fallen out. I said that's not my concern. I paid for something and It was not right. She replied if you want to come back I'll give you a chicken nugget. I was like no I am not driving all the way back for one chicken nugget. I asked her after that do you think that was the best way to handle this situation. She then hung up on me. Never going there again. It may seem petty but when I come out of my pocket and pay for something, I expect to get what I paid for. I do not want anything more or less. Maybe the offer of a 4 piece nugget next time I come in or a dollar coupon any kind of effort to fix the situation would've been appreciated. It would be worth your time to go somewhere else as this is not the first subpar experience there. read more