Hmmm something is amiss here. The place was recently renovated and looks lovely/modern from the outside. And it even seems modern when pulling up to the drive-thru window and a computer screen takes your order. But that's where the modern part ends and ancient wait times take over! The drive-thru was full of cars but we still waited much too long in line for something that's supposed to be "fast food." I think it has something to do with the new automated ordering system... Anyway, our food was hot & fresh when received and our order was correct except for the missing honey mustard sauce the computer screen asked us to pick (we didn't ask for it but it was still missing!). Perhaps we would have had a better experience if we ate and/or ordered inside vs the drive-thru? read more

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Poor service the Ai order taker is just useless and the attendant soulless like you're not even there and to top it off they lie. I asked for and orange soda I got what the attendant said was sprite instead turned out to be plain soda water after I returned to my office. I order a reg size said no to the large size got a large size soda water. get rid of the AI and hire people who care a little. read more

didn't give us the right order the "fudge" was powdery and gross the brownie batter frosty has no brownie batter

Literally the worst Wendys nationwide. No salt on fries, the burger was slopped together, the service was just as bad. Never leave reviews but this one deserved it. read more

Stopped by 2/18/25 at 10:30 pm. We ordered unsweetened iced tea. The guy at the window gave us sweet tea. When we told him, he said he couldn't take it back. We said we didn't order it and we don't want it and he still would not take it back. Never said he was sorry and acted like he didn't give a shit. Which is the worse part. So we were left holding this sweet tea that we didn't order, driving around the parking lot trying to find a trash can to throw it away, and finally had to go to the dumpster, get out of the car and throw it away. Horrible customer service. Shocking this Wendy's gets 1.5 stars. read more

No sign in the window and doors locked to the dining room. When a worker inside saw me, he shook his finger "no" at me. Poor form!

Cash only and my frosty had clearly been pre-poured and put in the freezer, this was over an hour before they closed - unacceptable. Would give 0 stars if possible read more

Wendy's - Burgers Near Me - Rockland, Massachusetts

Worst customer service ever. No wonder Rockland, MA has a one star rating. It's 03/12/24 @1450 and just got yelled at at the drive through by a guy who was too busy with his personal conversation to even look at me. Thanks for throwing my bag of food at me. There's a reason your thirty something and work at the drive thru window. And why are all the doors locked? Losing customers faster than new ones are born! read more

bought a Dave's Single and it the patty was raw. Considering the recent e coli outbreaks, you would think they would be more careful with the food they're sending out to customers. I also sent a complain to Wendy's corporate and never received a response. read more

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A I ordering system and ignorant employee at the pickup window. Winning combination. Opened the window and said 7.49 and just stared at me. Not a "that comes to" or a "7.49 please" or even thank you". His parents must be proud of what they have accomplished. That aside, Why isn't management teaching these nitwits the principles of good customer service? This isn't the first time for such poor service at this location. Do yourself a favor and just drive right by this establishment. read more

They must not expect any dine in customers. This place is filthy. Forgot part of our order. Shortly after, a drive thru customer had to park and come in because their order was incomplete. Employees seem miserable. read more

this place is so bad you ask for extra pickles extra chicken nuggets ect and they dont do it. they are so slow and some dont even understand what you say i don't reccomended coming here read more

There is nothing worse than going to the drive through, spending over $10 for a burger and drink and not getting a straw. Plus, a burger chain that sells itself on hot, juicy burgers should give you more than one napkin. I was at the same store on 4/5/23 and they completely screwed up our order. I filled out the survey and asked for someone to contact me. I guess nobody cares what their clients think in management. The pandemic is over. Clients expect good service again. My advice, go down the street to Burger King, they execute better! read more

I ordered a baked potato with cheese online. Paid by credit card. Drove to Wendy's during my lunch hour and went in to pick it up. They told me they had no cheese for the potato. Apparently they ran out. (I guess they don't update the website when you order something they are out of). I realize later that the backed potato with cheese cost $1.10 more than the plain one. It's not much money but they really should be offering people a reimbursement when they pay for something their not getting. 2 thumbs down! read more

We went to go have breakfast while we were headed this way and the doors were all locked in the building even though online it says they open at 10 o'clock I checked on yelp as well as Google and both sides say they open at 10 AM. However when you call the persons very like nonchalant they like nope the doors unlocked at 10:30 and I'm like yeah but online everywhere it says you open at 10 AM so you should like open at 10 AM. He didn't seem to really care one way or the other one he was open or not and when he got business tonight so you know what we don't go there we go somewhere else. Also would like to add that the sign outside that advertises that they open for breakfast it says they open for breakfast at 7 AM so they are definitely totally messed up at the inside read more

If i could give it a zero i would. The burger was old. Not freshly made. The fries were also old. 80% of the tables in there were dirty. Walk in and Everyone behind the counter were busy doing nothing. No reason for this place to be this dirty. Then the manager emptied the trash and didn't wash his hands. Dave would def fire everyone here. tried to find number on door for VP or area manager but it's not posted. read more

Whoever took my order today needs to be fired. I'll Never be back to this location. There is already a post regarding this person. They were out of grilled chicken and I said oh is there anything else you don't have? I was given an attitude as if I'm an idiot. Ummmm I was asking so I don't keep asking for missing items ??????? Just wanted to make it easy! Then I go so.... Are u going to ask me what drink I want ? (Bc I asked for the meal) He kept saying the price when I wasn't even done. wow never have experienced someone like this in all of my life. I don't even want to eat my food I'm goin to throw it out in case they messed with it. read more

Always something with this place. Wrong orders, long waits... not sure how you could get things so wrong. Wendy's should pull their name off this franchise. Shame read more

Wendy's - It's always something with this place... - Burgers Near Me - Rockland, Massachusetts

Absolutely horrific. Went to enjoy a meal but left with tears and a wrong order. There was no one to take any orders but instead they just stared blankly at the customers. This place is completely filthy there were bugs crawling everywhere. For some reason one worker decided to criticized me for wearing a New York Yankees hat for style. There is no reason for them to call me out for what I was wearing. Another worker told me to not listen and I appreciated that. Don't come here. read more

Should have checked Yelp before coming here. Just bad customer service. The manager wasted my time and wouldn't take my order unless I came inside. I had waited in the drive-thru line for 10 minutes. Avoid this place if you can. read more

Absolutely horrible service, the person couldn't even be bother to look at us when we picked up our order. Doors are locked and you can only go through the drive through. I can't wait to see what goes in when this place finally closes. read more

I have come to this place many times and have always been treated poorly but today was the last straw. I went through the drive through and ordered two meals both with fries. I added a chili and nuggets. When we got to the window the manager gave us "our food" rudely and started yelling "THAT'S ALL". We politely asked him for our nuggets and missing fries. The manager got heated and started saying that we had replace one of the fries for the chili but that wasn't the case. We tried explaining him the situation and he continued yelling that we were "wrong" and wouldn't let us talk/explain. One of the other employees closed the window on us without letting us finish. We understand that it could have been a miss communication and were willing to pay for the extra fries but we did not deserve to be treated this way. After this situation (12:45pm) they closed the store and were only accepting drive through orders. Wendy's needs to seriously consider their staff in this establishment since they are not a representation of their values. We will no longer be coming back to this location since the customer services has always been terrible but this experience was beyond disrespectful. read more

No frostees. Small burgers for $3-$4. Montezuma's revenge well into the next day. Won't be back.

What happened to my big bacon classic? This burger tastes like it was made this afternoon and what happened to all the vegetables that's suppose to come with it? The fries are rock hard as well. I gave the benefit of the doubt and took a bite. The burger tastes and feels like saw dust in my mouth. Why would you sell something like this. read more

Wendy's - Big Bacon Classic Double - Burgers Near Me - Rockland, Massachusetts

Where do I begin... let's just say I was beyond unimpressed when trying to get my usual salad as well as two chicken nugget kids meal for Susan and Arthur. Every time I have ever come to this specific Wendy's I am baffled by the fact that all of the employees act as if every customer is an extreme inconvenience. I understand the fast food industry can be tough but they somehow always mess up my order (may I remind you there are 0 other cars in the drive thru). If you need to go to a Wendy's please go to the Abington Wendy's!! For mediocre food this is NOT worth the time and exhaustion I am burdened with every time I make a visit. read more

This is the rudest staff I have ever seen, You are admonished by the guy taking orders that the drivethru if you dont order a chocolate chip cookie. And then when I ordered a plain cheeseburger on a pretzel bun, I got one with bacone, onions and mayo. Didnt realize it till I drove away, so I went back. That same rude guy challenged me at the speaker and said I didnt say plain. When I drove up to get it, I said I am allergic to onions so I never would have ordered anything but plain. He said no you didnt. I asked what happened to the customer always being right and he said, "not here they aren't sweetheart." and all the staff laughed. It was horrendous and I will never go back there again. read more

The worker at the window was the most sassy, evil, rude, heartless, arrogant, hateful individual I have ever encountered. He had an attitude right off the bat and treated us like DIRT! He purposely messed up our order, they're trying to starve us. I will never visit this wendys establishment again bye read more

So this place should be labeled When-D's... When are you going to answer the drive-thru speaker, when are you really going to open, when is the food going to arrive, when are you going to get an order right.. hiring the lowest common denominator is not a good business model. I realized it's difficult to get good health these days but honestly you can't serve your customers you shouldn't be in business. I've come here at least five times with the same problems... I'll come by again in a couple weeks and I will keep coming by because I use this home Depot next to this restaurant...when the service changes I will change my review. read more

worst fast food service within 50 miles. I had been ordering small combos at least once a week for well over 2-3 months for my daughter. tonight the bald manager told me they haven't smalls in over a year. he is rude and obnoxious and it rubs off on the rest of the employees. zero customer service at this location. I hope the owners realize their employees are costing them customers. read more

Worst - been there twice and it is so understaffed. This owner should lose his/her franchise. 30 minutes in the drivethru line. Horrible.

If i could give this place no stars i would every employee is always rude as could be and everytime i get my food is wrong this location in rockland of Wendy's is absolutely terrible they should tear it down cause I'll never go to that location again read more

Out of all the fast food choices, Wendy's is the healthiest. I prefer this over all others. Better food, better choices.

It's Wendy's, better than BK and McDonald's... Conveniently located beside Home Depot. What are people giving one star reviews for... Did you expect fine dining? It is fast food and the food is good compared the the competition and that's all I care for. read more

Waited at the drive through for 25 minutes only 2 cars in front of us they got our order wrong & told me I'd have to go back around We waited another 25 minutes still got it wrong we ordered & paid for 3 baconators they gave us 3 small burgers no bacon no barbecue sauce for the chicken asked twice don't have time to go back through a 3rd time definitely check your order and ask for the slip or they won't give you one, Employee working the window is miserable & should definitely pull his mask up it's useless down on your chin read more

For a Wendy's it was very upsetting the customer service the manager had to do every job people don't show up and it relates their coworkers left with their job I was very upset with the the service at this establishment they should do better read more

I have no idea why this place is getting hateful reviews. I am a chef and my wife is extremely "discerning". Last night she had some coupon code to use on their app and she has been talking about the strawberry salad since she saw your sign. We decided on our items - making custom suggestions on I think just about everything! A chefs nightmare! Left our house in Hingham for a beautiful early evening drive to pick up our food. As instructed by the app, when we arrived at the drive through -we announced our presence. They told us Welcome and to pull up when able. They had the order perfect. Every burger modification was done, there was a difference between a lite avacado addon and an extra portion size (sadly no reduction in price or I guess addition so it must even out for you because your guac is so delicious!) Anyhoo, excellent app it was seamless, well prepared food - both hot and cold items from condiments to frosties my wife ordered them all! My suggestion dear reader is to try it yourself. Maybe we hit them when the stars were aligned and the clouds fluffy -hopefully everyone will have such a great experience because that part of Rockland really needed another quick food place. read more

They need work. They forgot my drink and sauce after a 20 min wait. Employees were wearing hoods inside.

Amazing food great customer service awesome staff very sanitary nice good behavior kind

Slowest fast food restaurant I've ever been in. All the employees including the manager were barely moving. Took almost 20 minutes to get 2 burgers and 2 6 piece nuggets or in our case a 6 piece and a 5 piece nugget. Absolutely terrible, not sure how they stay in business. read more

Ugh! The order taker was so rude. When he asked what sauce and drink I wanted, I said "Diet Coke and Honey Mustard". Apparently this is confusing enough for the idiot to ask "Do you want to drink the honey mustard and dip the chicken in the Diet Coke?" read more