Do not come here gross, rude and unprofessional Services here are horrendous. Staff is RUDE and IMO it's a result of being understaffed and overworked for a busy location and it shows all over the restaurant. It's wicked dirty, online orders are always backed up some nights backed up an hour or longer with a mob of people frustrated from staff to customer. Today was the 2-3rd time it's happened to be backed up for an order pick up of mines ( I accidentally hit Hingham over Hanover in a rush) so I was forced to go there I placed the order 35 mins earlier than pick up and arrived 25 mins late past my pick up window and they were still working on orders 40 mins earlier than my pick up time... Asking the register worker how to go about canceling the order he points annoyed to the 1800 number when I responded the last time I tried it I got no real resolve he responded saying "idk what to fu*king tell you" turns out Mr Neal or dale I could not make out his name claimed to be the manager in that night. I could him bring overwhelmed because I wasn't the only person there but I legit am a paying customer I'm not being paid to be there and if it's too much for him esp being the face of the store this evening maybe he should reconsider Everyone there was on edge ambiance not there Store was is disarray looked trashed and grody i literally will not be back at turf location probably ever again officially Food last times have been messed up with missing items paid for too I wish negative could be a review read more

This entire restaurant is a Salmonella outbreak waiting to happen. In fact, my daughter threw up after eating here. I'm just now making that connection. Every surface was a complete mess. Every table in the dining room looked to have been neglected for hours. The floors were a mess. The soda station nozzles did not appear to have been cleaned. The cutlery station was a mess with food everywhere. Even if the customers are this messy, someone needs to clean and sanitize frequently. The prep area was a mess. It needed to be broken and thoroughly cleaned, particularly between the sneeze guard and the rest of the station. How do they not have mice with food stuck in all those places? The service bar was a nightmare with food all over the stations and new orders being dragged though it. It appeared that the goal was to see how a big of mess they could make. One employee over filled three taco with rice. Another scooped out the excess by hand and threw it back in to rice bin to be served again. That should have been put in the trash. To be fair, one employee was checking on holding temperatures, but given that she used the probe several times in the same container it is likely that she was untrained in its use or was hoping for a suitable result to record. I shudder to think what the walk in might look like. If this location continues to be allowed to operate like this, I have serious concerns about eating anywhere that is controlled by the Board of Heath in Hingham. read more

Food was great. Kiley gives good portions. Prices were maybe a little on the high note. But the food made up for it. I recommend coming here and seeing Kiley. She derives a rase. read more

This location really has gone downhill. The staff barely speaks to you and when they do, it's either in a monotone or so quiet you can barely hear them. Not a single person gave off a friendly or welcoming demeanor. When I got to the register I explicitly told the cashier I was using my rewards from the app to get a free guac, which she acknowledged by mumbling something under her breath, but when I went to pay I asked if my reward was applied - to which she said no and just stared at me. I said I scanned the app and the reward was applied but she again just stared at me and asked if I wanted the manager. The manager was apologetic but made no effort to correct the situation - just said that I still had the reward I could use next time. Another thing I couldn't help but notice was how filthy the tables, countertops and floor were. Every single surface area had food scattered all over. I'd understand if this was during peak hours but this was around 8:45pm, well after the dinner rush. This was the quintessential experience that perfectly illustrates the downfall of Chipotle over the last few years. read more

If I could give it 0, I would. Are they using POULTRY SEASONING on their chicken?!? If I wanted a chicken pot pie I wouldn't have ordered from here. So gross. That seasoning with a chipotle dressing is beyond nasty. Dear Chipotle: Part 2 because this shitty app won't let me reply me to Chipotle's lame reply. Every reply is the same canned bullshit nobody looks at. Your store has horrendous reviews, all warranted. You're in Derby FFS. Will never order from here again. All the reviews talk about how dirty your store is. Wish I saw that before ordering. So effin nasty. I tossed my food, inedible. Over $40 with tip and fee. NEVER AGAIN. Get your shit together. read more

You could empty a garbage can when it's overflowing... wipe down a table once in a while... cook the rice all the way through.

I hate to leave a bad review as Chipotle is always a go-to and safe option for me while I am traveling. Unfortunately, this might be one of the worst chipotles I have even been to. The portions were less than satisfactory and the chips were stale as anything, tasted like they were from days ago. On top of that, the employees were not friendly and were speaking among themselves, while also just staring, as we were ordering? The store it self was pretty dirty, with napkins and other trash on the ground. The soda / cutlery station was not tidy at all. Needless to say, I'll be eating somewhere else the next time I come to the Derby St Shops. read more

run by incompetent teenage boys. one of them sneezed in the chicken. trash all over the floor, food all over the tables. doors propped open for some reason? food was cold. would have rather eaten trash. read more

This location is an absolute dump. Constant garbage overflow, crap all over the floors, long wait times, rude staff and just absolutely filthy. Busy location but a total dump. Go elsewhere. read more

Absolutely disgusting place to eat. In my opinion, the health inspector needs to get in there immediately. I work in the area, so I visit this location pretty often out of necessity due to there being limited options to grab during a work break. Consistently, this location is filthy. The tables, item stations (forks, napkins, etc.) are not stocked and are filthy. The food line is caked in old food and standards are clearly not being upheld. The staff is unfriendly and clearly does not have good management to keep them performing well. I understand that they probably aren't paid well or treated that great, but that's no excuse for treating customers poorly. The staff barely speaks to you, and just stares at you while they wait for you to point out what you want. They throw together your order like it's WWE, and if you even get half a normal portion, you're lucky if they don't charge you for "double everything". If you want a place that is what Chipotle used to be like, go to Santa Fe Burrito. They aren't perfect, but they care about giving you good food, and it's clean. read more

Chipotle Mexican Grill - Disgusting - Mexican Near Me - Hingham, Massachusetts

The food is not the best here and the service is terrible. We got the wrong meal and it said it should've came out at 2:50 and it came out later than 310 this place is crazy busy and so dirty. Do not come here. read more

Whoever was on the clock around 12-2 pm making the bowls. Not the to go ones the walk in she was like a woman 45-50 has long hair. Couldn't wrap a burrito to save her life, she seemed high or not even there. Overall everyone on the clock there December 5th, 2025 12-2 pm are actual morons. They should all be fired. Usually a good chipotle but not today. read more

Zero stars if possible. While in line, watched them handle chicken with no gloves and then open/non covered mouth cough in it while cutting it up. Place was messy, and after seeing an employee also do that - it's no wonder why this place has such low ratings. Disgusting. read more

Let me start by saying Chipotle is one of my favorite go to places when I want a basic burrito and I don't have much time to eat. So I have been to several locations. Two things stuck out with this one. First, I asked for a burrito and after the employee warmed the tortilla, he placed it on the counter. He then removed an empty container from one of the bins, placed the bin on my tortilla and finished switching out the container. He then proceed to make my burrito with the same tortilla which had water and remnants of old food on it. I pointed it out and asked for a fresh tortilla which he gave me. Second, the overall cleanliness was probably the worst I have seen. The counter next to the register looked as if some spilled a burrito bowl on the counter and hadn't been picked up yet. I even made a comment about it and the employee working the register acknowledged it but did nothing about it. I ate and checked afterward and the counter looked the same. Hope management catches on because these can be very problematic if these kind of issues continue. read more

Okay, listen. I love Chipotle. I mean, most of the time when I eat there, it's like my mouth is having a little fiesta. But at this particular joint? It felt like the carne asada had a personal vendetta against moisture. I mean, seriously, was the beef sunbathing in the Mojave before making its way into my burrito bowl? It's wild, because Chipotle and I, we go way back. We've had some good times. I've enjoyed mouthfuls of perfectly seasoned, juicy delights. But this? This was like trying to chew on the sole of a cowboy boot. I get it, everyone has off days. Maybe the cook was distracted, maybe he was watching a sad movie scene and overcooked the meat out of sheer emotion. But come on, guys! This isn't amateur hour. Chipotle's supposed to be the big leagues of fast-casual dining. So yeah, still love you Chipotle, but that carne asada? Woof. Let's not do that again. read more

Chipotle Mexican Grill - Burrito Bowl - Mexican Near Me - Hingham, Massachusetts

See all

Pretty bad even for a Chipotle. They made my burrito perfectly fine, but there were numerous mistakes made with other orders in my party. While eating there I noticed at least two people picking up online orders complain about their order being wrong or missing something. It looked like the counter hadn't been whipped down in a week. Almost like a burrito had exploded and no one working there noticed. The line was going out the door the whole time I was there so they were busy, but you shouldn't be too busy to not clean up a mess that big! I honestly wonder how this place received a decent health grade. read more

Every time I'm in this chipotle location, it's the slowest time ever. You'd think it was a New York City location with the most foot traffic in the country, but no, it's a sleepy suburb of Boston. It's legitimately always a 15-25 minute ordeal jsut to get dinner. The workers are slow, lack energy or urgency, and generally look like they hate their lives. I've been a customer of chipotle for YEARS but these types of experiences make me want to choose alternatives like the cava next door. Management needs to get workers who have some pep in their step or hire more people. The food is good ones you got it but it's so frustrating obtaining the food that it's not worth the pain. read more

Fast food that is good. Service is fast. Salsa is actually hot. If you want a quick meal, this is your best bet.

This place was awful. First, the employees do not clean up and the trash is always overflowing and you can't fit anything in. The staff were unable to understand our questions and order. They messed up our meal and gave us little bags of chips that come with it when I clearly ordered a separate bag. I asked for 2 quesadillas and we had to say "separate". They had us pay for a fountain drink then said the machine wasn't working then gave us a free one. ??? But the soda machine was working and tasted good. I've been before and the rice tastes cold and hard but the service was better. If you like Mexican food and you live in Massachusetts I suggest going to Fiesta or El Mariachi to eat. The customer in front of us asked for a taco and the employee made a quesadilla. Tables never cleaned. No toilet paper in the restroom. Food takes so long to prepare. Unbelievable. Never going to go back. Gross. read more

Worst location of any chipotle. Skimpy more on portions than any other location, the entire staff have horrible attitudes that even my 11 son (autistic) is put off by. Even my son was disgusted that it was $23.70 for a bowl with double meat. when he expressed his concern regarding the price, the manager immediately jumped in to say that I need to contact corporate about the prices and as my son and I sat to eat our extremely overpriced food we noticed the mgr and cashier making comments and pointing in our direction thinking we didn't notice. I told my son that we'll never go to chipotle again. He agreed that it's not even close to how good it used to be. read more

so bomb im hungry trying to convince my mom to take me i recommend chipotle its very good i love it i want a bowl right now and chips with queso read more

You can't go wrong at chipotle. You're able to pick every part of what goes in your meal. You watch them make it. It's a great system. I wish the guac wasn't so pricey on top of the high price you already pay though cause it sure is good. read more

Chipotle Mexican Grill - Chicken bowl with guacamole - Mexican Near Me - Hingham, Massachusetts

We used the catering service for our grad party from the Derby Street store in Hingham MA and had warm, delicious and affordable food for our large party. Even the folks that had never tried it loved it all. So easy! I've never seen a vat of guacamole so large! read more

This is just a bad chipotle location. I just bought a bowl and got about $4 worth of food. Very skimpy. Will not go back here.

This is a story about redemption. It's also a story of something strange going on at this site. A few years ago, I wrote a review about this place, and I gave it a solid 4 stars out of 5. But a couple of months ago after this location on multiple recent occasions had screwed up my order wrong (always leaving out parts of my takeout order and never giving me something extra) as well as repeatedly giving almost no meat for burritos my friends and I ordered, I had enough and wrote a review giving this location 1 star. The review was posted and then disappeared. Just to prove that I wasn't some anonymous troll, I also gave the order number for the most recent order they screwed up. Anyone reading recent reviews of this place would realize that a lot of other Yelpers were also savaging this place. Then a couple of weeks ago, I tried this place again. Why? Because I was curious if anything had changed. And shockingly this place has done a complete turnaround. No joke, they've gone from being one of the absolute worst Chipotles I've ever eaten at to becoming the way Chipotle used to be about a decade ago when the company was flying high and getting rave reviews. Whoever is the manager of this location, as well as all the other employees, should get a major bonus because the change has been truly epic. So many restaurants have been great and then faded into mediocrity, unable to regain their former glory. But this Chipotle location has really risen to the challenge, taken the criticism leveled at it, and used it to work harder to put out a better product. It's too bad that my 1-star review disappeared, because seeing how awful the place had become would have provided a really stark contrast to how excellent they are now. Great job Chipotle of Hingham!!!! read more

I didn't have a chance to eat because they wouldn't take my order. I walked in and saw about 10 people standing around on their phones. No one greeted me so I patiently waited until finally someone asked for my name. I told them I needed to order. They said they only did mobile orders, yet there were no signs saying this. I asked if I could place a mobile order on my phone and wait and they said it was too busy. This was such a poor sign of organization, management and leadership, it made my blood boil. Pure chaos. No apologies, no attempting to help anyone, just chaos. read more

My personal experience here has been positive the staff is just really fast and friendly. I come after work I eat a quick taco and head home! I've always loved chipotle tho, I have also ordered catering from this location. I was so happy with the catering I ordered it over 5 times and when I reach out for help with a problem they fix it kindly. I suggest parking by the side door so they can unload it into your car. read more

Hate hate hate to leave bad reviews. This is hands down the worst, most filthy chipotle I have ever been to- I've been to chipotles all over the country. As a prior review stated it looks like a burrito exploded all over the counter- I agree and it looks like this EVERY TIME I GO IN. Complete JOKE, almost laughable. It's 5 minutes from my home and I will always choose to go to the chipotle 10 minutes further because of how filthy it is. The manager or whoever runs this place should be fired immediately. I'm leaving this review in hopes this location can figure it out. read more

Very tasty, I love getting burritos there and I highly recommend chicken. The watermelon lemonade was also good.

My online payment didn't go through (app issue) so app said pay at pickup. I went to pickup and they couldn't find my order in the system (I had a confirmation). After a few back & forths I asked if he could type the order in again as I knew the order. He said no he couldn't help me. And I ordered quesadillas so standing in the 30-40 person line wasn't an option. Boo :( read more

The second star is for the food itself, but the time it took to get it was less than ideal. Ordered on app, 7:00 pm. Pick up time selected: 7:20 pm. I realize I can't necessarily expect my food to be ready on the dot, but when I walk in and there are over a dozen people standing around looking aggravated (and more join in as we wait) that's not heartening. People come, stand on line, get their food, sit and eat (taking their time), leave...and we're still there. 40 minutes after our pickup time (an hour after ordering) for a burrito bowl and side of chips/queso? No thank you. If there's a next time we'll try the stand in line method. That's a big if. read more

Poorly organized to get the 30 people waiting outside their food The person inside was oblivious to the idea of assisting people read more

Twice the cost Twice the hostility Chips aren't free and are always stale. Portions are small. Employees are rude. Customers act like cattle just dropping the door on eachother. You definitely can't eat in there. It's filthy. Just go to moes read more

i ordered a tacos kids meal which usually comes out to around $6 and they charged me for a full meal and were incredibly rude to me when i tried to respectfully explain the situation. they would not give me a refund or remake my food or even give me a gift card. so in conclusion i got the amount of food of a kids meal for triple the price read more

Popped into the Boylston location at Copley Square. Got the barbacoa bowl. It was about an hour before they close, but they were out of chips and sour cream. I've never been to a Mexican place that was out of these two items, so it was a first. Food was what you expect, so it wasn't a complete disaster. They did load me up with the brisket and guac. All good, slightly bummed about the chips and sour cream. I had both at home, anyway... read more

my mom and I ordered chipotle through Dash Dash, the dasher was great and handed me a bag with my name on it but the complete wrong order inside. Both my mom and I ordered the same exact thing so not sure how you fuck that one up. The order legit had another persons name on it. Idk what idiots are running this place but they need to figure it out, won't be ordering from that place anymore. I called Chipotle for a refund and they told me I needed to contact Door Dash for their mistake ???? who's running this place ??? read more

Left without any food. Waited nearly 30 minutes past supposed ready time for a mobile order before we needed to leave. Absolute waste of money. read more

**NOTE I NEVER USUALLY WRITE REVIEWS LIKE THIS but this needed to be shared** Waited 30 mins after I ordered my food (BOWL & CHIPS & GUACAMOLE) through DoorDash then received the WRONG NAME / ITEMS and had to wait another 45 mins to have chipotle correct the order. Then, once the order was "corrected", the chips were so stale my teeth were hurting eating them.....my Bowl looked like someone just plopped all the ingredients out of a can and threw it in a bowl,it was so poorly made. Very disappointed because I generally love chipotle, but this location is a complete waste of your time/money. read more

I love chipotle but the Hingham location is a disappointment. The place is always messy. Food all over the floor, tables and counters. They always seem understaffed. They also need a better system for online/pickup orders. When a pickup order comes through, they stop taking orders from the people waiting in line. All the workers stop and it's like 7 people are working on putting sour cream on this one pre ordered taco. They need a better system or one person devoted to assembling online orders. But really- this place needs to be cleaner. That is my biggest issue besides the overall lack of speed. This is a restaurant. I don't want to see someone else's meal on the floor that hasn't been swept in hours while I eat my meal read more

See all

Had been going here for years but after tonight I think I'm done for good. Third time in a row they dropped the ball. First time it was the wrong order weeks back, then it was still not having my order prepared over an hour after it was supposed to be last week and now tonight...messed up the order again. Sour cream all over the place. Never ordered sour cream! That's it, I'm done. How many chances do you need to get it right guys? I don't know what the hell's going on in Hingham but this place has very quickly gone downhill. It's a shame too. Plenty of other places around to get the same type of food. Shopping local from now on. Chipotle...you blew it. read more