This weekend must have been the one for bad customer service experiences because I have indeed had a weekend to remember. Yesterday after having a mani/pedi and against my better judgment, I opted to grab a pre-dinner snack - fries & a strawberry lemonade for my drive home. Sounds simple but not so much! I hate that I have to give this place any stars because it deserves NONE! I approach the drive thru & order a small fry & a small strawberry lemonade. My total is $5.07. My thought: hmm, I should have just gotten a junior meal. It's only $5. I'll just add a burger at the window. I approach the window and a sweet, young girl opens the window and I ask to add a junior bacon cheeseburger - no mayo, no tomatoes. She proceeds to tell the others. I give my card, she swipes and says my total is $7.18. Okay....wait. Why not just charge me for the meal, isn't it cheaper? So I ask, she politely says she didn't know because she's new. Ooookay, well let's get a manager because I'm certain it makes more sense to ring me for a meal rather than each item individually. Here is where things got really ugly... The restaurant manager, Elvin - yes, the MANAGER approaches the window with the nastiest attitude. He asks the attendant the problem. She proceeds to explain and he tells her that he doesn't understand the problem. Eeeer, stop the press!! I'm sitting right here. Ask me! So I tell him I ordered a cheeseburger when I approached the window & making it a meal would be less expensive. He says to me, well you've already paid so I don't understand the problem. Yep, he tried it!! So I say if I were to change my mind all together, what would you do? He says refund your money. So I'm like okay, let's just do that and you give me the difference of what a meal would cost. Let me place a caveat here because I really wanted to understand his disposition. I wanted to give him the benefit of the doubt. So I honestly think either he couldn't add or didn't know how to process a refund because he was so frazzled and rude. My issue, not that he tried it by telling me in other words that I had already paid more so deal with it, but his tone. There is a tactful way to say and do all things. He was highly unprofessional and rude to his employees! Unacceptable! So back to Elvin...he's shaking his head and telling the new girl she should have rang up the meal. So I say to him, I ordered the cheeseburger once I approached the window and it's not her fault. He's shaking his head & mumbling under his breath. I'm counting to 10 in my head because I really want to go off at this point....and I did. But not yet. He finally decided it would be easier to refund me for the burger ($2.18) okay fine. That works. He tells me next time I need to know what I want before I get to the window. Yep, he tried me again!! But I'm counting and breathing because I'm hangry (hungry+angry) at this point. I FINALLY get my bag and check my burger and it has mayo and tomatoes. Elvin started scolding this poor girl. I say hang on a second, I asked for no tomatoes & no mayo & she told them. I heard her. He then starts yelling at Kamesha who took my order. Anyhow, he's going on and on about how they got the order wrong and Kamesha is trying to explain & I finally say you know what, just give me a refund. ALL HELL BROKE LOOSE!! So the new girl tells him I've requested a full refund (remember the caveat above?) he lost it! He tells her (as I'm still there and can hear him) that I need to move because they now have other customers. Hell to the no!! I'm not moving! Refund now! This has become a $7 fiasco not worth my time or energy. Elvin, the grump yells for the new girl to go outside and take the money of the customers behind me. Startled and confused she's like you want me to do what?? He yells, "GO GET THE MONEY FROM THE OTHER CUSTOMERS!!" Kamesha decides to come out instead. Elvin proceeds to tell the new girl that he's not giving me anything and if I want my money, I need to move my car. Okay, now you're trying my patience and your other customers are beginning to leave because I'm not going anywhere. At this point, I begin to address him by his first name. I ask him to give me a refund and he's like move your car. I say no, and he says then I'm not giving you your money. This went on at least another 5 minutes. Long story short, the lady that stepped in was the cook, I believe. She was like dude, just give her a refund. He's still trying to make me move my car and there is no one else in line. I finally received my money and Kamesha walks outside to apologize. It's unfortunate that she had to come and try to defuse a situation that the store manager created! She was very kind. She apologized & asked me if there were anything she could do to accommodate me. At this point, I would never eat there! I called customer service & I'm awaiting a call from that DM. I am appalled at how I was treated all for a $5 meal and a situation created by the manager. Do not bother! read more

This is a miserable place. I don't eat at Wendy's much anymore. Just remembered why. Place seems dirty and worn out.

My friend called in and asked if she could get a frosty and. Burger before 9, some rude person hanged up. Then we took our service to McDonalds who DIDNT hang up and treated us well. read more

UPDATE: i went there a few days ago and once again i was skimped on the food i paid for. once again i did not get a receipt. once again they say they cannot give me my money back. this wendy's does not do their job and they just steal your money three stars because of the rude customer service. on august 6th, my boyfriend and I stopped by the Wendy's on the pike. i got a medium chicken nugget meal and my boyfriend ordered a large spicy asiago sandwich. stupidly, we noticed that they gave us two medium meals instead of a large. there was also no receipt! since we were about to leave for a concert, we did not have the time to go back. instead, i called as i was eating my nuggets. the woman who picked up, lei, was very rude. i told her my situation and that i didn't receive a large meal when i paid for it (the only reason i care is because wendy's is expensive)! she said i needed a receipt, although i stated that i did not receive one. she said she couldn't give me my money back, which i did not ask for. she kept going on about not getting my money back when i simply asked for a free meal. i paid for something i didn't receive while i did not even receive a receipt. i called back after she HUNG UP on me and asked for her name. for three minutes she refused and said she can't give me her name even though she is customer service. i am not sure if lei is her real name. i called corporate and they took days to respond after telling me they would contact men the their day i received a call from wendy's about my experience. the man on the phone apologized and asked my my information so he could send me a free meal coupon. all he said was a free meal. today, i received the coupon for a feee combo meal. i do not eat burgers. i was angry because he said a "free meal" not a freaking meal they choose! if i get a free meal for not getting what i paid for, i want it to be something I LIKE! or even the large meal that i was supposed to get anyways. ridiculous read more

I could complain about the lukewarm fries I received, but I have a bigger fish to fry today. I don't know what possessed this young man working the drive thru to say "PEACE OUT" to a customer. When is it ever ok to say that to someone you are conducting business with? I COULD pull the race card on this one, but I felt personally offended as a customer. I've always had a love and respect for Wendy's, the quality of their food and service. However, my experienced today truly bothered me. So, dear manager who shall hopefully read this, please tell your employees that is NEVER ok to say "Peace Out" when conducting business (unless working as a disco DJ or at a strip club)...especially to my 29-year-old ADULT friend. Sincerely, Disappointed friend and Wendy's customer read more

Horrible service. I'm given the wrong food every single time and told to come all the way back to the store to get correct food. Huge waste of time. Tonight the food was not only incorrect but most was inedible. Managers don't care and are completely unprofessional. Steer clear don't waste your time or money. My most recent visit was tonight 12/22/2014 8:10pm NEVER AGAIN!! read more

The manager here is so rude, he was yelling at one of the employee because she ate something.. He was telling her that she will be terminated just because she ate something! What a rude manager.. He is half bold and he is the one who need to be terminated read more

This place is a stones-throw from my house, but I have vowed never to go again. The service is terrible. I don't expect a gourmet meal or any thing. Just don't make me wait forever to just place my order. I swear it would end up being an hour long ordeal whenever I went there. The real issue is they only ever have one person on register. When you're 5 deep in line I think its time to get someone on another register. read more

I have been going to this location on and off since I was little. Nice interior but constantly have issues with drive thru ordering and the parking is awkwardly adjacent to the building with a long path to cross to the building. Not to terrible if you stay on guard when ordering and check the bag before you leave or the tray when you dine in. read more

They do not provide receipts with contact phone numbers or give correct food. It shouldn't be hard to get a medium combo. This happens too often to be a one off mistake. read more

Worlds fastest drive thru? That's right you've found it! Not......plus employees with great attitudes......not......I've written corporate but things haven't changed read more

i have been to this location plenty of times and today was probably my last time. two young employees were messing around inside while i was at the drive thru window, one proceeded to throw a cup of ice at the other that went through the open drive thru window into my car.... neither of these employees apologized to me or said anything, another employee who i assume was the manager came up to the window and all he could say was "i'm so sorry" he didn't say anything to the employees, as they stood there and laughed at the whole thing. i want to be especially clear that quite literally nothing happened leading up to this, the employee opened the window, said nothing to me for maybe 3 or more minutes and then i get a cup of ice thrown into my car. i couldn't even believe what had happened, and couldn't believe the manager did literally nothing... it seemed like he had no control over the employees, he seemed uncomfortable to even say something to them. i had never experienced anything like this and i sincerely hope no one else has to experience this it was beyond ridiculous. i would seriously recommend going anywhere else. this is the worst experience i've had at any food place. read more

Been here dozens of times, never great never bad. Tonight went in the drive thru at 11pm. As fast as food is expected. They filled my frostie cup a little over halfway. Guy asked if i needed anything else and saw me looking disappointed in my cup. Without me even complaining he said it was a "rookie mistake" and took it back. Gave it back with an ice cream swirl on top overflowing the cup. He was lookin out for me. read more