Regular Wendy's. Nothing fancy Surprisingly empty for Sunday afternoon but drive thru had a wait. Order taken quickly and correctly. Received food quick. No ketchup cups but was given packets when requested. read more

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This location is horrible. Customer service is very bad. I don't know how they're still operating. They need a whole new team that is willing to work and understands good customer service. This location makes Wendy's as a whole look bad read more

" Delicious food & friendly service " The food here is delicious. The vibe is friendly. The price is a deal and sometimes you can save even more with specials . During Halloween they give you free ice cream coupons when you get a kids meals . That is greatly appreciated . My dog and I love ice cream . They have a drive through as well . They have a parking lot so parking should not be that much of an issue. They have seating indoors if you want to eat inside . Enjoy !! read more

Wendy's - Fast Food Near Me - Roslindale, Massachusetts

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Every single time I order there is something missing. The last time no straw and the cinnabon was old dry and not prepared correctly. The staff needs to be retrained. Horrible. read more

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I usually don't review fast food places but the people here are the hardest working people other the Dunkin up the block. They will get hammered and be so professional read more

Horrible service, very slow and inefficient. The mobile order pickup is not worth it. You wait longer than just ordering in person. The food is there ready to be bagged but the workers at this location are working snail pace. read more

I truly hate coming to this particular Wendy's restaurant they have the absolute slowest service in history!

If i could give this Wendy's a 0 or no stars i would. The customer service is atrocious!!! I don't know why anyone visits this location at all!! It was bad when they opened and has only gone downhill fast ever since. It's not Wendy's as a whole just this trash location. Service is slower that a sit down restaurant. The employees seem to hate life!! So sad. My friend insisted on stopping there. I prefer the Quincy location. I wish i could have something better to say but they had years to get it together and it just isn't improving at all. read more

This has to be the worst Wendy's on the planet. If you order online there 100% chance your order will be all wrong. If you go in person you have to order from the drive through. There are no menus inside. The overall atmosphere is very ghetto, unprofessional n they never have any workers. You better off ordering from another Wendy's. read more

Slowest fast food in Boston. But at least the servers are totally unpleasant and the food is bad.

This is the absolute worst Wendy's that I have ever ordered food from. It might be the worst Wendy's in Massachusetts!!!!!! The food was that horrible, smh. read more

WHAT IS WRONG WITH THIS WENDYS Waiting over 40 minutes in a drive thru for a mobile order? Their doors are always locked? I don't get it and I don't want to even try to understand anymore because I've already wasted an hour of my life waiting on cold food. AVOID read more

This is by far the WORST Wendy's location in the United States of America, maybe even the world! They have NO customer service, long lines no matter what time you go, & when you get your food it's not even hot! I try mobile ordering to avoid the wait but even that doesn't work! I ordered at 330 and I didn't get my food in my hands until 415. & when you question them on the delay they act as if you're bothering them. They might as well be the arc because their frosty machine doesn't work 90% of the time and then they'll give you some frosted coffee thing as a replacement without even asking! Their fries are NEVER fresh & don't even bother with the sauces. Their burgers look like krabby Pattie's from the depths of Bikini bottom. Pretty much, unless you don't see a line, don't waste your time! K bye read more

I ordered delivery from here on 12/29/20. Which was a horrible experience. I understand mistakes happen sometimes, but for me this is unexcusable. I didn't get my son's frosty. Didn't get the sour cream for my wife's baked potato. Didn't get any sauce for 3 orders of nuggets. The nuggets were supposed to be - 2 spicy, and 1 reg....received all reg. And last but not least, I ordered a spicy chicken sandwich, received a reg. w/o the condiments I requested. Dinner ruined! Never again! read more

Wendy's - Receipt for my order. - Fast Food Near Me - Roslindale, Massachusetts

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My partner is a Door Dasher. He relies on completing multiple orders each hour to make a living wage. Usually restaurants will keep their doors open for drivers in the evenings, but not this Wendy's! They told every delivery driver that they would need to wait in the drive thru lane, which is currently more than 20 cars long. Thanks to this, my partner will be late to deliver someone's meal. He can't afford to wait in lines this long when the compensation for fast food delivery is already so low. Some delivery drivers tried to talk to the Wendy's staff. We tried to call in a couple times, but they hung up the phone as soon as it started to ring. The response was the same: they don't give a fuck! Is there a manager at this place? A franchise owner? Business partner? If you're reading this, I suggest you all get together, and get your shit together. read more

I got my daughter a sandwich and it was smaller than her hands!The food we got gave us food poisoning, we stayed hours on the toilet.Overall horrible service and unbearable sounds coming from the cash registers.My poor little sally couldn't even go to school the next day because of the intense diarrhea that comes with the food poisoning.Not to mention the prices of some nuggets!! read more

Ordered over $60 worth of food from uber, needless to say that's not what I received, maybe received 18 bucks of food with some crude math, no sauces, no drinks, and 3 less sandwiches than I ordered, keep your money, this place is awful, they should close it down!!!!!!!! read more

This is the worst Wendy's in Boston, or actually all of Mass. two occasions they gave me the wrong food. Absolutely horrendous. This place needs to be shut down immediately. Giving out freezing cold food to customers, no receipts. Just ignorance. read more

One year later and they still are slow, not to mention they lock their dots so it's drive thru only like wtf, i can't wait for my kids to go to college next year so i don't have to come here ever again read more

0 STARS - SPARE YOURSELF and do not come to this Wendy's. My fault for not double checking, but I ordered two four for fours and they gave me two completely wrong hamburgers. That's it. Not even close to what my order was, missing half of the meal for both orders, AND both drinks were wrong. How does that even happen? Before driving away I asked if everything was in the bag and she just stared at me. don't even bother. read more

This place is a shit show. The line is always huge , usually there is some dumby axing a million questions at the drive thru can't blame the staff. It's the customers that hold this place back word of advice wether Wendy's MacDonalds or Burger King if you are in the city their ice cream milk shake machines never work it's almost a point of pride they they don't. Also if you are picking up a shit ton of food and it's for a bunch of picky bitches just go inside read more

A+. Just inhaled two singles and a spicy chicken. The food was (1) freshly made, (2) warm, (3) wasn't sloppy. The fries were warm and crispy. And the team was courteous and very helpful. This is definitely one of the better Wendy's/fast food places. read more

Wendy's on American Legion Sucks Ass you go there it's always slow ass line, you order online via the aka Wendy app your food & beverage doesn't shows up your told bag is empty due to drivers not waiting. You call Wendy's customer service like your on hold for 4 hours shit is ridiculous never goto the one on American Legion choose else where or fuck em all read more

(Doordasher here) Wendy's corporate what the absolute hell are you doing, fix this restaurant PLEASE. To the guy saying that the doordash system was down, I see you guys making YOUR MEALS, and walking outa the establishment 5 minutes early. THEN YOU BEEP AT ME BECAUSE IM PULLING OUT GO FUCK YOURSELF. read more

I wouldn't do a review on Wendy's. But when something is bad , its bad. No one takes care of this location. Its newly renovated and its already gone to hell. Please look at the love and care out into this location. Look at the drive through menu. Ive seen some bad ones but this is beyond lazy. read more

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If I could give this location ZERO stars I would. The drive thru after the doors close does not move but one car every 10-15 minutes. I honestly can't understand the wait and I've worked in busy food joints. The staff does not seem to care and whoever manages this place does not seem to care as well. This has been a problem for years. read more

Terrible slow service expect to wait at least 45 minutes for food. Website says they are open to walk ins but that is inaccurate. Do not go

i've been going to this WENDY'S ever since they opened. This is the first time the food has hair in it. It was disgusting and that tells me hygiene is declining. Managers please keep an eye on your employees. That they are careful enough when handling people's food. read more

The most incompetent fast food employees on the planet. Literally every time I order delivery from this location, via the Wendy's app, something is missing from my order. Every time. read more

The food was good but the line was horrendous. The drive thru wrapped around the place, and the line inside was a wait you'd die being in. The fountains didn't have any drink flavors, I got Coca-Cola and it tasted like water. Other than that again the food was good read more

Food is always good, but the customer service is always the worst. Bitter, unfriendly employees. They don't talk and have zero customer service skills. Food is good but terrible experience because of the people. read more

So I ordered the fish sandwich which was soggy as hell, the piece of lettuce inside the sandwich was damn near brown, oh how I wish I would've taken a picture but I was so pissed....totally disgusting. read more

Wendys is Wendys, but really this store doesnt strive on Customer Service... Usually am just hitting the Drivethru on way to my GF's house to get Nuggets for my son... So for that they are ok... But dont expect pleasantries at the window or even decency at the speaker! read more

Wendy's - Fast Food Near Me - Roslindale, Massachusetts

I can't even give this location a basic star. The most ghetto location I've been to. Fast food my ass. No matter the time of day or night, this location chooses chaos on the daily. I've only been twice & that's two too many times to have my time wasted. Do you know how much pollutants are expelled into the atmosphere burning gas waiting to reach the window. Do you know how much food is wasted on basic food revisions ignored? It's not that difficult to remove pickles. As long as it takes to make every order, how the hell does anyone receive cold fries?! Shut this location down. read more

Order through the Wendy's Ap like I always do. Ordered pineapple mango lemonade, the were out. Ordered chicken mayonnaise pickle only, Got a chicken with cheese, bacon mayo, tomato and lettuce. Ordered a double cheese mayo pickle only. Got a double cheese mayo ketchup and bacon. Ordered drive through was told to come in restaurant for my food. Ordered two large chili with cheese. Got chili and onion. The worst service I ever gotten from a Wendy's. read more

Every time I go thru the dive though at American Legion Hwy Wendys they try to over charge me. This time I called them on it and they answered those prices on the board are last months. So I said u have a legal responsiblity to charge only the advertised cost. I drove away! read more

BAD BAD BAD BAD BAD Wait is extremely long and when I finally got to the speaker, the girl was absolutely clueless about everything I was saying, she kept sayingI'm sorry and have me repeat it. Eventually she says hold on, and another female comes on and redoes the entire order. So finally I make it to the payment window, only to find the employee was nowhere to be found. I noticed him in the back joking around with other employees until he notices me sitting there for several minutes and come to find out he doesn't really speak English so that was a struggle. FINALLY make it to the food window, and she gives me the wrong drink and someone else had to find my food. This Wendy's was the WORST EXPERIENCE. If any management can see this, fix your store or find someone who can. This is disgusting the way it barely operates. read more

Last time we ordered Wendy's through Grub Hub from this place the whole order was wrong. Ordered 1 Choc Frosty and 2 Vanilla. Received 4 Pink Lemonades. Ordered 4 Large Chillis. Received 3 Small and 2 Large. Everything for my Taco Salad was missing and yet like a fool I ordered from them again tonight. I tried to call the store 3 times to talk to a manager to see about reading my order to me to make sure it was right. NO ANSWER 3 times. So, I ordered my food thinking I would be getting to talk to a manager. Now we wait. This review is for the last time. See if you redeem yourselves tonight. read more

I had to write a review mainly to question why the wait is alwaaaaayyyysss sooooo long in the drive thru? I have no clue if the people at this location read these reviews but the wait is truly ridiculous and completely defeats the purpose of having a drive thru. It also blows my mind that there's only 1 window (when there's two) the ONE guy is taking orders, pouring drinks, giving out food, taking the payment for the food...like come on! Y'all really don't see the benefit of having more staff to handle at least the payment/food orders in one window and staff in the next window giving the food out? The two windows are there for a purpose! The food is always hot and probably made to order which is a smart idea because I rather not wait for 45 minutes for cold food. I've never had an issue with my order thankfully, but really the service here needs to step it up. This location still functions like it's brand new and it's been around for years now. read more

DO NOT...I REPEAT DO NOT EAT AT THIS LOCATION. I purchased a salad Today...Mind you they prepare salads on site daily and there was A BLACK BUG WITH WINGS in my salad!!! I'm disgusted and feel sick to my stomach. Who knows if that bug laid eggs, peed, or pooped in the salad. I didn't discover the bug until i ate a third of the salad. I give this place Beyond pissed read more

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