First time going to Wendy's and got the chicken nugget meal, and it really hit the spot! The nuggets were crispy, hot, and super filling. Definitely got my money's worth with the portion size--left the drive-thru feeling satisfied. I went through the drive-thru, so I can't speak to the in-store service or ambiance, but the drive-thru was quick, and I got my food in no time. Can't complain there! Pretty good experience so far and I'll be back for those nuggets again! read more

Absolutely horrible. I ordered cheese fries and this is what I received. The cheese was so hard and dried out that it literally had the texture of cardboard. It wasn't melted, fresh, or even remotely appetizing. The cheese was stuck together in a huge, hardened mess on top of the fries, and the whole thing looked like it had been sitting out for who knows how long. I paid for CHEESE fries, not fries covered in a dried-out sheet of mystery cheese. This should never have left the kitchen and definitely should not have been given to a paying customer. Whoever prepared this clearly didn't care enough to check the food before handing it out. Absolutely disgusting and extremely disappointing. Wendy's needs to do better. read more

Wendy's - Cheese Fries - Fast Food Near Me - San Jose, California

This location stopped serving breakfast and is super slow. The food isn't like all the others just horrible service.

On everything yall gotta step it up Like why the fuck yall ain't just make my food fresh read more

Veryyy SLOW service here. Placed a mobile order for just 2 meals (not even a big order) was 13 mins away. When I got to the drive thru some guy told me to park in the mobile order waiting area, sure not a problem at all. When it started being a problem was when we were waiting there for HALF AN HOUR WASTING GAS while another car was also waiting behind me in the other parking spot. All I kept seeing was many non mobile order cars passing by and going on with there night, these people prioritize non mobile orders more. When it should be equal or at the very least not having my mobile order take half an hour long. I was close to just canceling the whole thing because it was taking a ridiculous amount of time for a FAST FOOD RESTAURANT but I wouldn't get a refund so I stayed. When they finally came out, the worker (guy) tried giving my order to the car behind me.. when we got home and started eating the baked potato wasn't even fully cooked! So it was still a hard potato, all that waiting for cold and not fully cooked food. Overall, go to a different wendys. read more

The service here is poor at the drive through because they said they would bring the food out to us in 3 minutes and we waited ten minutes and had to go inside to get it. read more

Wendy's - They said they would bring our food to us at the drive through and they didn't so a buddy of mine had to go inside to get it. - Fast Food Near Me - San Jose, California

I got the Honey bacon chicken croissant. It sounded better than it tasted if that's a croissant I guess I've never had a croissant before. read more

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Went to Wendy's. As I got inside I see a few people waiting for their orders. After a few minutes a lady locks the doors and tells me I won't be served inside and I have to go through the drive thru because they are now closed inside. I went in before they were closed inside and now they tell me I won't be served? I would understand if I was not inside yet and the doors were locked but I was already inside! Such terrible service. Didn't even apologize or anything. read more

Worst-cup-of-coffee-ever! Tried to inform the associate behind the counter but she just smiled and shrugged. Maybe a language barrier? read more

Wendy's - Wendy's restaurant street sign. - Fast Food Near Me - San Jose, California

Just horrible food . Bunds are also different just poor quality but great customer service

I always eat here with no problem .. I dropped a meal to my sister at school i really hope hers didn't have the same problem how sad and disappointing... as it's my wendy's of choice.. read more

Wendy's - Fast Food Near Me - San Jose, California

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Not too impressed with the service at this Wendy's. The quality of the food is mediocre and same with the service. Sadly enough, Wendy's quality does not exceed expectations. They actually met my expectations. Will I return? maybe. Quality of service: B Quality of food: B- Price: $-$$ read more

I used to go here all the time using the mobile app for drive thru. Now, the mobile app has been updated, and gives an error code to me and everyone else I know. Other locations do not have this issue. I've tried everything, from uninstalling the app, to clearing cache and data, to restarting my phone, nothing works! When I was able to order in the past, they always made me wait past the drive window without fail for at least 5 minutes as well, this store is a dud. The inside smells like raw sewage too, so definitely don't think about dining in. read more

Wendy's - Neverending error code - Fast Food Near Me - San Jose, California

I like, the loaded hamburger is my fav. Loved coming here as a labor. The burger doesn't cost too much. all staffs are very kind. I strongly recomend here read more

I am not one to give bad reviews, or take time to review at all really. First, it took 15-20 minutes in the drive through to get our order. I guess their computers were down and they also were only taking cash. It happens. Well they got half the order wrong. One was an item completely different. The other had mayo when we asked for none (for our kiddo, which was a show stopper right there). We pointed to it and didn't check it well enough, but they repeated the same mistakes. We had to return and point it out again. The third time? They fixed one, but still put mayo on my kid's burger. Three. Times. Finally on the fourth try they had fixed it. Added to this; enough straws, spending 30 minutes overall to get our correct order, and finding out they put mayo on yet another burger that was supposed to be plain. Awful experience. Maybe just a bad day for them? read more

There's at least 6 people working there and tbarely any customer in the store. I ordered one combo from the drive-through and made me wait over 10 minutes. The worst part is when they finally bring me the food they act like they have no idea it was missing a drink then I have to wait for another five minutes to get them bring me the drinks I don't know what the hell are all these people doing? The store is not even busy. read more

10/10, service was really good and quick. The employees are so sweet, and shoutout to all the Hispanic ladies that ran out in the rain to tell that they forgot to give my other two spicy nuggets of ten nuggets. Thank you for the extra two! read more

I ordered 3 items through the Wendy's App. Ordering through the app usually saves time, but on my last visit I didn't receive my order until about 30 minutes after ordering! There were customers who came after I did and were given their orders before me! There were about 3 other customers who were also waiting a long time for their order! The night staff was very inefficient tonight! Very disappointing! read more

I just started coming to Wendy's for their breakfast. I haven't had a bad experience at the Saratoga Ave location before but I did notice a worker not wearing gloves when preparing the food. Often I'm waiting in my car for my order, so I can see the same person taking orders, touching the sliding window for customers and grabbing fries with their bare hands to prepare. I have no complaints in terms of customer service but this is a sanitation issue. read more

After walking out of a nearby Jack-in-the-Box I found myself at Wendy's last Saturday seeking something quick to eat. I was a little hesitant about stopping here seeing some of the reviews but I was in a hurry. My wife and I both ordered and we both had a request on our meal (my wife wanted her salad without chicken and I wanted my chicken sandwich without pickles.) They got our order correct, service was quick, cashier at the window was very friendly. For a fast food place I wasn't at all disappointed, everything came out quick and correct with friendly service. My wife said the salad was good and my chicken sandwich was nice as well, not much more you could ask for fast food. read more

"It's wrong for chicken to be bad" "Gosh why are we filling ourselves up with just anything"- Old Wendy's commercial. Normally I would avoid coming here but once I heard about their one cent cheeseburger on national cheese burger day, I started to come here even with their app being messed up. Strangely enough this place doesn't disappoint if you order the right things. I really like their biggie bags, got two of them and are worth the $12 dollars. It's really cool. However the price is steep but hey, if we are filling ourselves up with the right things, it's worth it. They seem to step up their game recently but will only come here if I have too because fast food is getting more unaffordable every day. Drawback: Employees can be a bit finickey as they might have a hard time understanding you. Can something be done about the Asian homeless lady, I felt sorry of her. https://www.youtube.com/watch?v=WptQBAeKBzg read more

This is the worst Wendy's I ever been to. 10 out of 10 times when I go through the drive thru, it's the same girl and my order is always wrong or she's confused. One time I asked for a chicken sandwich, she asked me 1 or 2 patty. Ok?! There such thing as 2 patties there, cool I will take 2. Then the order comes and she give me a burger with 2 patties. I told her it's wrong, she said yeah you said 2 patties. You asked me! And I said chicken at least 5x. Then another time, I asked if my 10 piece can be split half spicy and half not spicy. She gives it to me all together, I didnt know which is which. Then there was a whole long confusion on what to do next. It's the closest Wendy's, so I go there. read more

They take a long time when there is no customers, food is bad and the lettuce on the salad was terrible, forgot to add sauce and charged us for it . read more

terrible service they just ignore you do not come here i will never be returning here they take so long as well

Krabby patty promo is garbage. We got the combo tonight and it was basically the same as the Dave's combo with a pineapple frosty for $16 and change. Normally they are not a value play but this is just vastly disappointing. It's underwhelming for the cost. The burger maybe has one extra slice of cheese, but is the same as their normal burger. Fries of course were served cold. The frost they added syrup and the first sip was all syrup. Paid with a $50 and it took 15 mins for them to figure out how to get change. I'm not looking for a dollar menu garbage but this shouldn't be sit down restaurant dining prices. Dave Thomas would be disappointed. read more

This location is much better than the other ones in the area. The food is always hot and fresh. They make the food exactly the way you order it. I had the Dave's single for the first time and it was so good! Not sure why there are so many bad reviews because I've never had an issue at this location. There's also a ton of parking and the drive through line goes quickly. read more

Sooooo disgusting!!! Ordered a spicy chicken sandwhich halfway through the worst thing imaginable happened!!!! Discovered it was RAWWWWW!!!!! Sooooo disheartening!!! Please don't come here!!! read more

Wendy's - RAW CHICKENNNNN!!!! - Fast Food Near Me - San Jose, California

They get my order completely wrong half the time. They don't care. They also kept my debt card, I forgot to ask for it back. Went back the next night and they had my card with a stack of other "left behind" cards. Ended up with fraud charges for a $50,Sephora gift card and they attempted to charge $250 at Saks & 5th. Go to any Wendy's but this one. Plan on filing a police report read more

Excellent Wendy's with high quality standard Wendy's food. Extremely efficient and super friendly staff that deserves a raise. 2010's style interior. Can be a little more expensive than other Wendy's. read more

They don't serve you at the walk up counter. Was at the counter for 5 minutes, at least 2 different staff members saw me and didn't even acknowledge my presence. At the prices they are charging these days; doesn't make sense to come here at all. read more

This worker gave a homeless man free food and tried to charge me for my portion as well as the homeless mans. I am outraged. Jose decided to give away companies resources for free to someone and ask another customer to pay for it?!? I don't think so! I'd like free food too buddy! But I wouldn't like to pay double for something I had no part in. I'm at a loss for words. This is beyond unacceptable. read more

Wendy's - Terrible worker - Fast Food Near Me - San Jose, California

Walked in to grab a burger and chili. The server had a nice smile and looked happy to be there, 5 stars. The inside looked very clean but there was a funky smell near the cash register. The food took about 15 min to hit my hand, slow as there was only one order ahead of me. The food quality...well it's fast food so I'm rating it in a fast food category, 3.5. Overall 3 stars (they got an extra 1/2 star for the smile) and yes I'll be back again read more

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Horrible food and look at the rubber in my food .... Non of them speak English they need help at this store read more

Wendy's - Rubber in my food and the fact that none of them speak proper English is very concerning...... and then they raised the price bye a 1$ - Fast Food Near Me - San Jose, California

Go here about once a year when I remember it's around, but this last time I went was abysmal. Burger was falling apart and the fries were gross. Didn't taste terrible but visually disgusting. I have fond memories of Wendy's in the past, but I guess the old days are gone now. read more

Not sure why so many neg reviews. It's fast food, so I'm not expecting it to be great and its pretty cheap if you get the biggie deal. Staff is pretty friendly the last few times i was there. read more

Wow. I see nothing has changed in 12 years since my previous one star reviews. We came her late night only since Jack in the Box was already strangely closed before midnight. The food at this Wendy's has always been subpar and that has not changed at all. We wasted literally everything we bought, since it all tasted like it had been made hours beforehand. Where's Gordon Ramsey to kitchen nightmares this hot mess? read more

Food is good, but they do not honor coupons depending on the person (even though the coupons are from local mail delivery). This is especially true in the drive-thru. read more

Went there at around 11am on a weekday. Service: They seemed to have about 3 workers total, one making the food, one managing the drive thru, and one cleaning outside of the kitchen. It took a pretty long time for them to finally take my order (with no customers in front of me) and another 20 minutes for my food to be ready. My overall impression was that they weren't expecting many customers, so they hired extremely few workers, and as a result, provided relatively slow service. Ironically, that may be a factor in driving customers away. Food: Ranking from favorite to least: 1: chicken nuggets: solid chicken nuggets for a good price 2: regular burger: it would've probably tasted even better with cheese, but I didn't get it with cheese 3: spicy chicken sandwich: we mainly came here to compare with Popeye's. Tasted like a pretty typical chicken sandwich to me. Also higher price than popeyes. Also, not even a little bit spicy. Maybe they accidentally gave us a regular non spicy sandwich. I would probably consider coming back if I wanted to try something specifically, but there are plenty of good options around as well. read more

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Service sucks we live only 5 minutes away from this Wendy's and it's my little sister's favorite place to eat so we always go to it and they always get our orders incorrect or leave out an item out so every time we go we have to repeat our order to them so they can get it correct and then when we pull up to the window to get our food we look in the bag before we leave and they still get it wrong so we let them know nicely but they always are rude no matter what every time we go it's disappointing. read more

No honey mustard. No crackers with chili. No sauce for my nuggets at all. They got my chili right with cheese and onions. I should've just ate a corn dog at home. Worst wendys experience I ever had. First time at this location. read more