Me and my boyfriend go to this Wendy's often. We usually get a 4 for 4 and a sugar cookie. This time for some reason I decided to break the cookie before eating it and after I broke it i saw a dead bug inside the cookie, it looked something like a red ant. I wasn't even thinking of taking a picture due to the fact that I was in shock because we eat there all the time, so we showed the manager and all the employees were just laughing not taking it serious. The manager just apologized and gave us the money for the cookie back. I really hope health inspectors catch these things and shut it down until they are ready to reopen because it's really disturbing knowing if I didn't open the cookie before eating it I would have ate a bug read more

Wendy's - Fast Food Near Me - San Lorenzo, California

Gave me the wrong change. Chicken sandwich tasted like it was all fat and chewy and soggy and inedible. Mushroom burger was soggy and gross. Frostys were melted. Even my 2 year old said his burger was gross. Extremely long wait, 25mins in the drive-thru before I even had my order taken. Fries aren't salted, and taste gross. Waste of $26, plus my shorted change. Go anywhere but here. We frequent other Wendy's and love Wendy's but this Wendy's is horrible. read more

Still no avocado in the avocado salad and today there was no chicken too. I ordered through Door Dash and low and behold I get a 10$ salad with ONLY greens! Wow this Wendys SUCKS! read more

Probably the worse Wendy's I ever been to: 1. Missed an item on my Order 2. Mobile order menu doesn't have bacon cheese burger jr? 3. Soda had no fizzed in it 4. Fries were short, oily, and over cooked 5. Hmm the lettuce on my burger was not a leaf 6. Ordered spicy nuggets but got regular nuggets Everything was so low quality and workers seem like they really don't give a shit. Hard pass. read more

I give 0 star. I ordered kids meal with fries and milk. The lady added chicken nuggets to my order and give me orange juice without I said yes. She showed an unhappy face and communicated in a rude way. I can't understand why Wendy has this kind of staff, just to blemish its brand? read more

0 stars for this location. Found a giant fly in my Caesar salad! Thanks for ruining dinner! People can't even choose a healthy meal at a fast food without worrying if they properly wash their produce. Never going to this place ever again. I hope this place gets shut down by the health inspector. Also, the employees are extremely slow and don't care about their jobs. Save your money and go someplace else. read more

Wendy's - Giant fly in my Caesar salad! Disgusting! - Fast Food Near Me - San Lorenzo, California

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I AM NEVER GOING BACK What a shame the staff and manager were very rude and mocking us got are order wrong and blamed it on us they were unprofessional they did not even tell the chef what we wanted so the chef came to us THE FOOD WAS DISGUSTING AND DIRTY and we had to wait for an hour because they were yelling at us our order was always messed up we would pay and not get anything I RECOMMEND CHIPOTLE then this CRAP. The people who were the most rude were Yadira and Aracely but IF I AM GONNA BUY CRAPPY FOOD I BETTER GET AMAZING SERVICE so if you have Yadira and Aracely don't tip them. read more

My review is really about my last experience here, but in the pass they have messed up my order but it was no problem with them fixing it. I went yesterday and ordered a meal with a water instead of a fountain drink ( like I always do with no extra fee ) I get to the window and Eve hands me a cup of water. I told her I didn't want a cup I wanted a bottle water so she then gives me a new amount that was $2 more. I said if that's the case just give me a soda. She hands me the cup of water back. I said what is this. She said water. I told her no just give me a soda. She slams the water down and says what kind of soda. That was enough for me to leave everything there and take my money and business elsewhere. She was very rude and I will be contacting her manager. read more

Hands down the worst. I have waits inside as long as 8 mini es whiteout being acknowledged by staff passing by. We left. Rarely get the order right. Yesterday I had to go back and get the rest of the order- I just paid rather than go thru the hassle. It is the only nearby Wendy's and my grandkids want to go. The best I can say about this Wendy's is they are consistently horrible. read more

the people speak English or language I speak and they're not scandalous as far as I know if there are put them in jail did Chevy steal the way that they'd made it why would it be any different read more

Manager is very rude.She gives attitude to customers. Some employees are really rude as well. They do not give you the right order. Do not recommend going there. read more

If I could give zero stars I would. Horrible Wendy's. Bad service when you get chicken nuggets, they didn't ask what chicken I wanted for the chicken nuggets and I had forgotten that I hate regular chicken. I wasted money unnecessarily, bad business. read more

Yes! My 9th review for this place! I'm truly insane! o_O My wife and I had dinner here on Friday (yes, we went here on Valentine's Day- when my wife really feels romantic, she looks at my face and tries not to laugh). The old bags in front of us didn't know what they wanted to order, but neither did we. That's why we kept our place in line (they told us that we could go ahead of them- in case it's not clear, they were actually "nice" bags). A+ For Service: Our cashier has been working here for a while. The woman is very friendly and professional. She tries her best to provide great service. The other cashier helped my wife and I last time. She's young, but friendly and professional too. I'm glad that she was recently hired (the service here was kind of hit or miss in the past). Thankfully, I didn't have to ask for a key to use the men's restroom (the policy changed last year). Any delay would have caused me to piss myself. We had to wait about 3 minutes for our order. It didn't impact me or another customer, but the ketchup dispenser was almost empty. Note: All prices include tax. Ciabatta Bacon Cheeseburger (Large Combo- $10.12): 7.5/10. "Savor something extraordinary with our new Ciabatta Bacon Cheeseburger. It's a quarter-pound of hot 'n juicy beef topped with roasted, chopped tomatoes, creamy, rosemary garlic aioli, fresh spring mix, natural Asiago cheese and applewood-smoked bacon between a toasted Ciabatta bun. Hurry, it's here for a limited time only, so you gotta ciabatta!" I like to try new things, but I'm glad that "it's here for a limited time only." I really wasn't pleased. The idea is good, but the execution is not, at least at this location (my burger should have been better than it was). My burger was the way I wanted it (sans tomatoes, for example). My bun, however, wasn't "toasted." It also wasn't tasty (I was surprised). My patties were juicy and only a tad greasy, but they could have been cooked a bit longer. My cheese tasted fine, but it wasn't melted. On the plus side, my Natural-Cut Fries were great (I added some salt to them, but it wasn't necessary). I was sad when I finished them off. My bacon was great too (the strips were long and meaty). The cups here are so big that I didn't finish my Pibb Xtra until yesterday. (My combo was partly expensive because I ordered a Double. My burger was fairly big). #10 10-Piece Chicken Nuggets (Small Combo- $5.66): 8/10. My wife usually orders this combo. This time, she ordered Spicy Chicken Nuggets. They were tasty and not too spicy. She ate them all, but my wife found her Natural-Cut Fries to be salty. Like last time, she forgot to ask for no salt (I'm curious as to how the fries taste without salt too). A Small drink was enough for my wife. Small Chili ($1.62; $1.90 with shredded cheese; Large- $2.71): 8/10. I don't know how much he was charged, but a man asked for double cheese and onions on his. Anyway, the Chili is "low in fat and high in fiber." You receive a good amount for a Small, and my wife was quite pleased (she wanted to try the Chili since last time). 4-Piece Chicken Nuggets ($1.08): 8.25/10. I savored my nuggets (I took my time eating them). The barbecue sauce is always good, and we were able to bring a packet home. JBC (Jr. Bacon Cheeseburger): $1.73. Score: 8/10. My burgers were the way I wanted them. They were small, but delicious. My bacon especially stood out. The buns were noticeably cold. They should have been warmed up a little (this is an ongoing issue). Nice: "Tell us about this visit and you can take $2 off any large sandwich or full-size salad of your choice! Just call 1-888-624-8140 or visit www.talktowendys.com and take our brief survey within 48 hours of this visit." (The validation code is good "for 14 days after survey completion.") Our total was $23.95, but we ate well overall. We also received wonderful service. https://www.youtube.com/watch?v=8-Jp0vWWnS4 read more

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I am not a man of seasoned intellectual value, nor am I a quasi-certified wanna be foodie. But what I am fluently and fully certified in is the Wendy's protocol and menu structure. Raised in the midwest and packing a palate structured for the objectionable opinion of all things Wendy's I have often dreamt of traveling the country donning a fake mustache and wig to serendipitously drop in on unsuspecting franchise locations to weigh in on a vendor that I have held dear to my heart since birth. I claim to be no expert but there are two things I love in the fast food obsessed world. Wendy's chicken and Wendy's singles with cheese. I can spot a bad sandwich from a mile away and what I encountered here was nothing less than a debacle to my sensory glands. First, a Wendy's chicken does not have five names, nor does it require several questions in order to determine the sandwich which I desire. It is a chicken breast, lightly breaded on a simple toasted bun with mayonnaise, lettuce and tomato. What I received at this location was an imitation that would make Dave Thomas' club foot turn south. An under baked, non toasted sesame seed bun that was doughy and more yeasty than a vagisil commercial. I pictured walking down the beach with my mother and asking "do you ever get that yeasty and chewy feeling...you know..down there in your bun?" The breading on the chicken was pirated or black marketed because never in all of my years have I gotten a chicken sandwich that tasted like crispy Popeye's. Don't get me wrong, I love me sum Popeye's but this was a rip off version that had no business in the esteemed institution that the gangly ginger established so lovingly crafted many moons ago. The single with cheese was mounted on the same undercooked nonsense and was completely thrown off by the starch to greasy protein ratio that I have come to so dearly love. Top it off with a five dollar overcharge by the woman at the counter that did not place all of our items in the value menu and we had quite possibly the worst Wendy's experience of my young life. ( I mean I am only 22 but this was re cockulous) And I don't speak Tagalog but I am pretty sure that the manager was telling her sewing circle of pinays that I am going bald. That is just bad manners in public. (who's to say I don't understand that language?!) Okay, maybe she was talking about a garage sale that was down the street where a baby elephant cookie jar was only 99 cents, but I still think she sabotaged my sandwiches. Just consider yourself lucky that I am not an undercover Wendy's sandwich inspector or so help me Buddah...you would be in a world of hurt missy. read more

How can anyone hate on the chili? Seriously, it's the best. Also, this $4.99 deal for a small chili and half salad is amazing. Thank you Wendy's for allowing me to get my "healthy" fast food lunch on. Also, the chocolate frosty. It's perfection. read more

I don't go to Wendy's much but when I do, I come here. Their parking lot is big and drive through is never busy. The inside is spacious and there's always an open table. The workers that I have talked to were all friendly and professional. I really like the Spicy Nuggets and always get it whenever I'm here. The cross-street where this Wendy's is pretty competitive for fast food. There's a KFC, Popeyes, and a Jack In The Box all at the corner. The Wendy's is the second store from the corner, right next to the Popeyes. Pros: - Spacious parking and seating - Friendly staff - Great location for other fast food as well - Great value menu Cons: - None that I can think of read more

Once you've been to the Wendy's in Kailua-Kona on the Big Island, all other Wendy's seem second class. Okay, so the one in San Lorenzo, CA, does not have that spectacular Hawaiian view. Who does? But the San Lorenzo Wendy's is pleasant enough. It feels less stressful/ghetto than others, because it is its own building. Across Hesperian are single-family homes, which add to the laid-back atmosphere. The weather is usually very nice in that part of the East Bay. And if you come in a group, and someone doesn't want Wendy's, he or she can always choose from the other nearby fast food joints. S'all good. The San Lorenzo Wendy's has its own parking lot. On hot days, people seek out the shady spots. Yes, this Wendy's has air conditioning. The drive-thru is open late. But I've never seen this Wendy's crowded, so it's often faster just to go inside. The tables can be rearranged/moved around, so if you come in a group, your party can be accommodated. They do have a couple high chairs and boosters, so kids are welcomed. Many tables also have salt and pepper shakers and a flower. Because it's never packed, this Wendy's is usually easy for the staff to keep clean. But what truly separates this Wendy's from others is that this one uses a really good satellite radio channel, which plays a really wide variety of popular music, spanning many time periods, and many genres. You never know what song (especially if it is obscure) is going to come on next. And that makes the dining experience at this Wendy's particularly enjoyable. read more

If I could give this place 0 stars I would. Everybody in this place is so rude and always seems to have an attitude. No matter the time of day you go everyboyd is just in a bad mood. I live local to this place and have been coming here for years, the quality of food definitely has went down as it feels like my food has been sitting already made ... by the time I eat it , it's already cold. Never go to this place at night , it's rude lady's taking the orders who have no patience. It's clear that this place is poorly managed and it's quality and service have gone down hill since they remodeled this establishment. Definitely would rather drive to Castro Valley to that Wendy's then this one. read more

I ordered 20 chicken nuggets, they gave me 18. #mad So count yo sh*t before you leave the drive-thru. Also, the chocolate frosty is nastily thick. read more

Since the remodel, this restraunt has yet to actually salt their french fries. Using a salt packet on fries after the cooking does not work. Fries should be salted immediately after they are cooked. read more

Giving them two stars only because the food is actually good. Customer service is horrible, they always get your order wrong no matter if they're busy or slow. Multiple times I've asked for a chicken sandwich and instead, I get a cheeseburger. Oh, and if you're going for their 4 for $4 meal expect to only receive 3 items. read more

As far as fast food goes, this Wendy's has done its part to make what you can expect from a Wendy's meal. The only complaint I may have may be that the drive through line on average takes a bit longer than other fast food chains like jack in the box or McDonald's, though it could be for quality assurance (crossing fingers on that) This is the closest Wendy's to my neighborhood, so I come here every now and then and plan to continue doing so. They also recently had a renovation so it's pretty nice inside. read more

2 stars for the friendly staff. I was eating my JR. Cheeseburger deluxe and half way through I noticed there was a hair in the patty of the burger. The hair was cooked into the patty. Disgusting. I almost through up. The front counter girl refunded my meal. Just beware of the "extras" in your burger read more

Nice service and good food each and every time I have been here.. always fresh, always hot.. and the frosty is suppossed to be thick. Thin frosty = shake. Anyway, drive thru just needs to remember to ask if you need catsup..'cause I always forget to ask... read more

I usually go to the Wendy's in San Leandro by Davis St but they have been getting rude. So I decided to give this place a shot. They are so accurate with my order. It is a relief honestly and they don't hassle me with extra charging with sauce. Thank you guys for the superb customer service! Sincerely, Your newest location fan read more

This place was remodeled and it is nice inside and out. There is a fireplace opposite of the counter. The place was clean except hamburger wrapper in front of the soda machine on the floor that was ignored by few employees that walked right by it a few times. I picked it up and threw it away. The ambience was family oriented. The loudest person was an employee who was on break that was having an conversation with a friend on the speakerphone. It was literally loud enough to hear both parties from a few tables away. It was tolerable until a bit of cursing started. We met eyes for a second and she changed her tone a bit. Nice place but they need to make a employees break room. read more

Wendy's - Cool new fountain drink machine - Fast Food Near Me - San Lorenzo, California

This is my favorite windy so far. Came by late at night and feel really welcome. Will be stopping by more often when I'm in the area.

Will not return to this location. LONG wait for order and food that was not good. Baked potato skin was hard like it was made yesterday and chili watery :-( Sorry SLz store - you USED to be speedy and good. read more

Went to order my lunch and decided to add a Large cup of chili. When I get to the window to pay I'm told they are out of the large chili cups but if I'd like she'll give me 2 small cups. After I left I realized she charged me for both! What is a he purpose of offering a second cup to make up for not having what I ordered and then charging me without telling me?! It's never about the cost, it's about ethics and telling customers what you're doing before you do it! read more

This place is just terrible at night. I can't believe how much bs we went through. First off, we pulled up to the drive through at 12:30.... told us to please give them a second and that they were going to take our order soon. It took them 25 minutes to just take the order! In drive thru fast food? Isn't it supposed to be fast? But hold on, that's not the worst part yet. They told us we were going to be the last person for tonight... soooo they purposely had us waiting in the drive thru speaker for 25 minutes so we can be the last customers ?? I'm sorry but wtf?????!! My boyfriend was starving and he hadn't eaten because he was sick all day and finally had some appetite. When we got to the register, we got our food for free because the "machines weren't working". Ok fine. We get home, see that it wasn't even the food we had ordered. My boyfriend ordered a chicken sandwich and got a burger. My boyfriend doesn't even eat beef. He ordered a chicken sandwich for a reason. We came back after they were closed and told them that this wasn't what we ordered. The manager tried to play it off saying that she gave us the food for free so basically we should just be happy. ??? Even if we paid for it we wouldn't have gotten our food that we ordered and paid for! Bs!!!! And then she told us they couldn't do any more orders because they threw away all the food. They threw away allllll their food 5 minutes after closing? We don't live far, just down the street. Couldn't they just fry up a chicken patty real quick ?? It's really not that hard.... I've worked fast food ... just give the customers what they want so they can leave you alone. Unbelievable. Worst service ever jack in the box could never. read more

Customer service was really horrible tonight. I ordered a the 10pc nuggets combo large. Yadira was the host. took my order. The total came to $8.39 I gave cashier Rina a $10 dollar bill. She gave me back only .61 cents in change. I looked at the receipt. I was $1 dollar short. When I told Rina that I was $1 dollar short she reacted unprofessional all because she was thought I was wrong and the receipt don't lie. The host Yadira or cashier Rina didn't apologize. When I told them about their poor customer service. Yadira and Rina started speaking in their language. That was a another bad sign. I received my $1 dollar but that's not the point. Customer service and respect is what counts. Ignorance and unprofessionalism played its part. I not going back to that Wendy's.... read more

wtf man i am pissed my husband went out of his way to get is late night food here at wendys. my grandpa and me use to come to this location and they where amazing buttttt that was 10 years ago. so my husband said he gave them a 20 he got a 4 for 4 and they did not give him change they pocket the money he had to tell them and then they gave him his change they whwre really trying to pocket the money for now on we are going to the san leandro location on the other side of town and food was all squashed in are bag not s very nice wendys read more

Horrible, I asked for spicy nuggets even confirmed it and still gave me regular nuggets then the bacon on my burger wasnt even cooked all the way. Bad service read more

For a 30min Lunch time they are quick and always friendly and courteous! Always get my order correct!!

Open late till 2, always good each and every time. The service is fine from my point of view, don't understand what everyone else is talking about. read more

Ohh you fancy huh? Naw yous a ratchet ass Wendy's employee. Been here a few times and the food is good but the service is a train wreck. Either a 95 year old trainee or a 16 year old crew leader will take your order and by the time you're done dealing with them you'll want to be from the Native American tribe of Slapahoe. My wife and I went through the drive through recently and the two employees were singing I'm so fancy by the fake cake queen Iggy Azalea. Not a promising start then she asked what kind of sauce and forgot the sauce you sauce ass saucey ass sauce face. Always an order or service issue here but the food is good. read more

This used to be one of the fastest fast food places around here. Now they are so slow. You literally can sit in a drive through for 20 mins and going inside might save you a few minutes. They are not organized at all. read more

I ordered a Large Chocolate Shake....for like $2.49 or $3.49 i forget the price.. Now when you order a Chocolate Shake you would figure you would be able to eat the whole thing using a spoon or straw right? I couldn't believe what they did to my Chocolate Shake. They squeezed that Chocolate Syrup Container for at least a good 4 seconds then they put Vanilla frosty inside the cup mixed it together then added whip cream and added more Chocolate Syrup on top. "where is there cherry" ? I was half way done with the Shake and couldn't eat the rest.. I had to throw it away!!! There was Sooo much Chocolate Syrup in that cup that's all you can taste.. It was like eating just the syrup! This is a message to Wendy's not just to this location but elsewhere. When you make a milk shake you don't squeeze the Chocolate Syrup bottle until its 3 inches high inside the cup....First you do the ice cream half way inside the cup then add some chocolate syrup then add more ice cream... then you mix it... That Milkshake was Horrible! I will go to the Dairy Belle and get a real milkshake on the corner of Tennyson & Hesperian at least they been there for years and know how to make one. If I wanted to drink just chocolate syrup I would just go to the store and buy the bottle.... read more

This place was so nasty and couldnt even orders right . Smh I wouldn't eat here again not at this one it was the worst tasting tooo very disgusted with my food read more

Horrible customer service ! How are you going to allow some ringing up multiple people in the lobby bag the food ? Very unsanitary ! Mangers always yelling at employees . One particular manger I don't know her name but he has something from with her eyes . She's very much rude ! I've never had a problem with the staff besides her read more