My order was wrong again and the sandwich was cold. This has happened at least 3 times. The drive thru employees are very friendly

Today my wife went in to Wendy spent $54 and the guy was very rude at the window. She asked for extra ranch sauce the guy replies it's already in the bag. Which was NOT! Also the guy at the window gave a attitude because she wanted her receipt. The food was cold and not hot at all. I will never come back to the store again. Management needs to put better spoken people to take orders and handle money with paying customers. I hope next time that I go there, he's there. I will let them know how I feel. Paying customers deserve respect, We don't owe you anything we're paying so I don't understand what's the attitude or what's the problem. People stay away from this place just save yourself the headache. read more

Never got a chance to eat my food I requested a refund after discovering that the manager whom at the time was the person handling the drive thru when she tried to short change me the correct change, when I called the site I got her on the phone and she acted as if she could not hear me over the phone so I immediately returned to the location to file a complaint in person and she refused to come out of office. The young man claiming to be the shift supervisor also refused to provide his name for my complaint and stated that Jacqueline the name of the server on the receipt did not exist. If it is my best guest Jacqueline is the supposed manager who is short changing customers who do not count their change and pocketing the money. Do not use cash when coming to this location. I will put an update when I hear back from customer service as I filed a complaint while I was in the location over the phone. The interior of the site does not have any information for the public in regards to store managers name of territory managers information you have to google it. This is not my first issue with the site normally it is that I am being shorted food in my kids meals as we normally go to this site after church on Sundays. After this I will no longer go here and I am finally posting a review read more

Waited on line for 20 minutes and as soon as I got to the register waited another 10. floors were so sticky my foot got stuck to the ground. read more

The service is the best the food is delicious I can't stop eating it! My local Wendy's is the best Wendy's

Without fail, every single time I get food from here, there are a few things missing. Drive thru? Gotta go back. Uber Eats / GrubHub? Gotta get a refund because they didn't send stuff. Poorly run, poorly executed, and just not worth going to this spot. Done with them. read more

I went to this Wendy's in Princess Bay Amboy road a couple of times and every time I go there.it's a. Problem I ordered chilli and they didn't give me no cheese and no onions AND NO SPOON and NO NAPKINS. The workers either need help or get better workers. I've never seen a place run like this!!! read more

Once in a while I like to go to their drive thru and get their "4 for $4.44". Tough to beat! Small drink, 4 piece chicken nuggets, small fries and a junior bacon cheeseburger for $4.44! read more

Waited over 20 minutes for a mobile order. Workers were friendly but the food was not great and I was missing the nuggets that were part of my biggie bag order. The part I was looking forward to the most read more

Poor! They never fail to disappoint. The running joke is; "Let's see what they screwed up this time". The only reason we still go there is because they're very close and my wife likes the Chilly. This time we ordered 2 Double Cheeseburger Meals large with diet Cokes and a Baked Potato with cheese. The sodas where regular not diet (super sweet and not drinkable). The fries were cold and the baked potato was half the size of a regular potato, shriveled up with burnt cheese. This is the first time I've reviewed them but I think I'll do it regularly from now on. Clearly the owner is doing nothing to address quality. Hopefully he'll start reading these. read more

Very very bad. Do not go to this Wendy's You will regret it. Picked up order and it was missing about 6 items. Kids are running the show there with no supervision at all. All the other reviews are spot on with this place. It should be closed down. I don't understand how nobody is taking a closer look at what's going on there. It looked like a wild frat party at 7pm. It gave off a weird hostile environment feeling that will definitely keep me away. With so much nastiness and rudeness and general "F*** Y** attitude, I was afraid to eat what little of the order I did receive. I hope I don't get food poisoning. I'll stick with Burger King or McDonald's from now on. read more

I am so tired of my order being wrong every morning. My coffee is always cold AND when I ask for milk they literally put a drop in and the coffee is pretty much black. if I ask for more milk then it's too light. They should have a color chart of different stages of coffee so you can your coffee correct. My lunch is always correct and they are quick. They really need to work on their morning crew. read more

Lately, this particular Wendy's is missing supplies every time I go there. My last trip there, they told me they had no more large cups for the drink, and they offered me large fries, but a medium drink. They still charged me for the large meal, though. I also ordered the chili, but when I got to the pay window, they told me they were out of chili, despite taking the order. At least they didn't charge me for it. The food that I did receive was cold, and tasted like it had been sitting out for awhile. This Wendy's used to be great up to about a year ago, and then it went downhill. This is the second time something like this happened. Don't think I'll be back. I would try one of the other Wendy's in the area. This one is dropping the ball. One extra star because the staff was polite, apologetic, and quick with the service, and I know it's not their fault. read more

I went here with my two children and I got a blt and my kids got kids meal. They tasted like farts and poopoo pie it was so bad I grabbed the Stinky salmon out of my car and shoved it in the managers mouth and gave him salmonella. And then I crapped in the toilet and gave all the employees swirlies while my poop was still in the toilet. Would give two stars but the manager trying to punch me was bad. read more

Wendy's - Cute chonky delivery boi - Fast Food Near Me - Staten Island, New York

This place is a trainwreck! Workers fooling around and screwing up just about every order that i saw in the 20 minutes i was there. The girl who took the order is as untrained, rude and immature and should not be working anywhere in the hospitality business. I'm pretty sure there was no manager on site so these kids/young adults run the show and it's a mess. Love ordering burgers plain for kids and getting mayo and onions on them and when i bring it up to the counter to say they made a mistake the response is "huh" "what".. then i realize the 2 other people standing there are waiting for there screwed up orders to be fixed while the workers dance and just ignore customers. I think the tall guy with the headset was working and thats about it. read more

After spending $1 million on renovations the place is worse than ever. They share a parking lot with the bank (no parking) and it seems that everybody prefers to go through the drive-through causing traffic all the way to Amboy Road. When you go inside, the bathroom is hysterical. It's like one of those bathrooms you see in a cheap hotel..The seating area is a scene out of a small town in Oregon. An actual fireplace all year around and the seating arrangements got smaller even though most of the customers got bigger.. Severely understaffed you have to wonder where Wendy's corporation got the ideas from and who got paid off‍ two cash registers, one worker.. you got a love the televisions they installed which keep people here for 2 to 3 hours taking up space two hours after they ate their meal read more

Wendy's - Grade school seating - Fast Food Near Me - Staten Island, New York

See all

Not even 1 store do not go to this store. Worst service ever. All I wanted was a burger with nuggets and guy was upset bc I was ordering my food. Complained that it was too late. Like who tf ordering Wendy's at 12pm. I hope the guy who treated me like Shit gets fired and the Wendy's closes down. Worst ever Wendy's, in fact I will never eat Wendy's ever again because of this douche read more

I know you guys are hungry but never come here trust me. You got the worst possible people working here , drive thru kid was a complete imbecile, manager was lost, they have a sign up saying cash only to scare folks away. Pretty sure one of the workers had underwear on his head ... read more

The service is actually horrible. At night all the kids make it like it's joke and keep the line of at least 10 cars waiting. I waited 7 minutes in front of the speaker and kept telling us to hold. The service is horrible and the lack of respect from the servers to customers is not okay. read more

i went there at night 12:00. i was paying cash and refuse to give me receipt, and told me to move my car pass by the camera and backup. i think the workers inside are stealing the cash. and the foods was old leftover and trash. never go to this place again. read more

Last night around 11:50, I was there with my family and they told us to "hurry the fuck up bro" after rushing us, we could barely hear the guy talking because it sounded like a zoo in the back and he was laughing obnoxiously while taking our order. After we heard someone in the back say "Hurry the fuck up" the one who was taking our order said "why are you being so rude to her" "go away don't fucking play with me" It caught us so off guard we couldn't believe what was happening, when we were turning to get to the window one of them sticks his head out while looking at us and spits on the floor. We address the comment that was made and it was brushed off with a laugh saying it wasn't directed to us while about 5 or more boys were surrounding him like a huge hangout. Never been so disrespected at a place that's supposed to be professional. read more

If i could give less than 1 star i would.. I was in rush going on vacation. Stopped to grab something quick to eat and they dropped food on floor but it didn't open so they gave it to us.. They jammed everything in a small paper bag which ripped and fell all over my car. read more

Went to drive-through got 2 biggie stacks and they forgot to put my burgers in the bag and left the drive throw they are dumb as f*** Then went back they gave me the 2 wrong bargains they gave me a chicken sandwich and a single cheeseburger Jr read more

The store was completely empty when I entered. I stepped-up to the counter & waited for help. I waited 15 minutes. I asked an associate why they aren't helping me. They replied "why would I stop helping people at the drive-thru." While I was waiting at the counter, a line began to form behind me. The people behind me, and myself, couldn't believe that we were being completed ignored. Worst customer service I've ever experienced. I finally decided to walk-out and went to Burger King. read more

I've been living here 12 years and this is by far the worst staff this Wendy's has ever had. Restaurant is filthy and The staff is slower than slow. Whoever hired these people should be fired themselves. A complete dump. Poor management. read more

I ordered from this location on January 18th around 9:30PM. Noticed my food wasn't that hot but figured it was from transit. I take a bite from my sandwich and realized the chicken was completely RAW! When I notified both Wendy's and the food delivering service, I received $3 off my order. Whoever was working that night didn't seem to care about how unhealthy this is. DISGUSTING!! read more

No, no, no. I wasn't gonna drink my soda until a little later so I took off the lid to take out the ice and there were 2 dead flies it. I called them to let them know and the guy's response was "No problem. Come back and we'll give you another one." First of all, why would I want another soda from you. And "No problem"?! Never going back here again. read more

All the times i've been here they've never gotten my order right. They always forget something, and i've honestly gotten sick of it.

Cold, dry, burnt, charred, i opened up my double stack and each of my patties were as dark as the streets outside. My fries were beyond soggy and cold. My soda well let's just say it was a cup of juice with coke flavoring.. I paid money for garbage, gotta train them right Julia and amber or else that place gonna fall apart. If I could Rate 0 Stars I would ‍ read more

Shortest Review I'll probably ever right. Avoid this horrible place as nothing they do is right. Serving old stale French fries. Chives on a baked potato that are brown and skin on the potato that def didn't look clean. The worst customer service I've ever experienced that just few things. So annoyed. Especially for a person who rarely if ever eats fast food. I wouldn't take family here nor recommend friends come to this establishment. I really tried after first horrible visit to give Wendy's the benefit of doubt. Everyone has a bad day. Not this business. Everyday is a bad day. Take my advice go to another place. Try a diner even where food fresher. Horrible. If the CEO believes in his company don't hesitate to call or contact. I would be pleased to offer a longer list of why this place is a total "Failure." read more

Wendy's - menus on the front of the restaurant - Fast Food Near Me - Staten Island, New York

See all

My husband stopped there for a couple of cheeseburgers, the line is out the door. As customers started to complain the manager came to the registers and said "I'm not getting upset, I'm relaxing, and if you don't like the service you can get your money back and leave". Based on that kind of service they should have a -star rating, just for having the worst possible attitude and service on the island! If Dave Thomas only knew, he would pull wendy's braids off her red head! read more

This place makes good chilli For a fast-food restaurant I must compliment the Wendy's company for getting the recipe right for a good chilli And they don't charge a lot of money for the chilli They have a lot of great option on the menu available including salads and baked potato So u are not forced to eat a hamburger read more

Been a stable in the neighborhood since i was a young kid. Quality of food has always been up to Wendy's standards and the place is very clean. Newly renovated to the new Wendy's company appearance overall good joint for quick bite read more

Chili had almost nothing in it. Was more like soup with a few pieces of meat and a bean or two. Disappointed!!

For something's that's only been open for a week and a half I get home and realize they did not give me the chicken sandwich . It's okay they made a mistake, but when you go back ten blocks and tell them they didn't add it and the chick looks at you and gives you an attitude like I'm lying ,that's a problem .I even showed them my receipt ! I outright say why would I come back all the way here if I got my food? She doesn't even respond except rolling her eyes. Very very unprofessional. I won't be back there now. Your screw up not mine. read more

The floors are so slippery that one day someone is gonna hurt themselves really bad. The place is filthy and it's new store. What do they do pour grease on the floor? Where is the manager? read more

If I could give this place negative starts I totally would, was paying for an order in the drive-thru when the nasty snotty employee hands me back my change all crumpled up and a dollar less, I then said you shorted me a dollar and she nastily comment back ya we ran out in the draw and magically got my dollar, seems she must to this to everyone at night to steal money, and besides the fact that they are suppose to be open until 3am on weekends it was 1:50 and they had music on and where kinda trying to ignore the drive thru pretending theh where closed. This is a serious issue that needs to be looked at employee theft is a serious issue read more

Im a big lover of Wendys. Big enough to say it is my favorite fast food chain. However, this Wendys is my least favorite location. I have come here on several occasions and something is always missing from my order ,whether I use the drive-thru or go inside. The drive through line is always super long. The parking lot could have been set up a little better. The line for the drive thru cuts through the parking lot. So if you went inside to order, when you come out there is an 80% chance you are now blocked in by drive thru line. The people taking the orders are very slow and not the most pleasant to deal with. I think Ill be driving the extra miles to a different Wendys. read more

Girl at the drive through today was a bitch , if you don't like your job get a new one. Terrible communication, rude, miserable. Wish you had a name tag on. read more

You have to acknowledge the great job they are doing at the drive thru. I have been there several time to pick a quick bite, very nice and friendly staff. And I think they are 24 hours ( Drive thru) But I am trying to stay healthy :) read more