We were in the Mililani area and couldn't decide where to have dinner, so we ended up here. The service was great. The food was great. The only thing was that this place was so cold. They probably crancked up the A/C, because they didn't want people just hanging out. They also had this cute lounge area with a fake fireplace. It's the first that I've seen in any Wendy's. We shared fries, chicken nuggets, chili, a hamburger, and two frosty thick milkshakes. Everything was actually really good. I love their chili and got it with rice. However, the ratio was a little off. There was a lot of rice and not enough chili. Their new Snickerdoodle Vanilla Frosty Fusion was to die for. You must try this if you get the chance. OMG, so good! We got all this food for $21. What's not to like about Wendy's? read more

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If I could zero stars, I would! WTF? Wendys?? I am surprised this location stays in business. We walked in at 4:37 P.M. on 3/7. Not busy at all. The store was clean from what I saw. Yes, I do have the receipt. There was a family at the kiosk, and no one in line. There were at least 5 younger adults there. I had a few glances but no acknowledgment. There were about 2-3 working the drive-thru. I stood for a hot minute and nothing. Anyone working the registers? "I am off shift!" "I don't know how to work that register!" Jesus, take the wheel because my husband wants me to use this coupon here. I get another employee looking straight at another older nana, but she was strictly - ain't my business and kept moving on. I get a younger teen who told me I will check with management. After what seems like forever, this young lady by the name of Kyra comes from the back with a cash till and apologizes to me. I said I guess you had to step up? She smiled! Kyra was pleasant and helpful. By that time, more customers came in. She handled it with grace. Mind you, she was by herself while others just hung back. While waiting for my order, I see a manager finally come to the front. Kyra tells me I'm sorry, I just dropped your nuggets! Kyra girl, not only had to take the customers' orders, etc and clear the line, but also had to go in the back to drop my nuggets. Wendy's count your day!!! Kyra needs a raise or a supervisory position. She is the employee you need!! Kyra, thank you for being so kind and very professional!! read more

We went through the drive thru. No one was there but. We weren't quite sure what to order but the girl taking our order was very patient and even said take your time lol. By then one car was behind us so we finished up. She was so polite and acknowledged us at the window, took our payment and gave us our food and drink and said thank you . We still had some frostys we were waiting for that they forgot about but as soon as they realized we were still waiting the other guy said can I get you anything else? And he quickly made the rest of our order. So many fast food places are no longer like this with good customer service so we were very grateful. We don't eat Wendy's often and I'm glad we chose this one over anything else tonight because of our experience. Also...the best snack is a frosty and these swirl ones are so yummy. read more

Wendy's - Fast Food Near Me - Waipahu, Hawaii

I always use the Wendy's app for extra discounts plus you build points to redeem free food which is a big help these days with prices going up everywhere. I love their drink machine with all the flavor options to try! Don't expect gourmet meals; it's fast food after all, but it hits the spot when you want something quick. Every year I buy the Frosty keychain where you get a free junior Frosty with every visit, usually it's just their vanilla or chocolate flavor, still an awesome little savings bonus. We usually sit outside since it's super cold inside, but make sure to check the tables first; a couple of them had loose parts. They've got kiosks inside if you prefer ordering that way, and the app lets you stack multiple discounts if you make separate transactions. Also, keep an eye out for midweek coupons, they pop up once in a while which helps when you're on a budget. Taking off a couple of stars though -- the floor was sticky, a few tables were dirty, and they forgot one of my orders. Not a huge deal since I wasn't in a rush that night (we had company and were just relaxing), but still something to note. read more

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I normally don't leave reviews, but the drive-thru service here was one of the worst experiences I've ever had. If I could give zero stars, I would. From the beginning, the person taking my order was rushing me, barely giving me time to finish speaking before cutting me off. When we pulled up to the window, they just took our payment and handed us our food--no "please wait," no receipt, no communication at all. Right away we noticed items were missing, so we stayed parked by the window trying to get someone's attention. After a while, an employee finally opened the window, and when we told them what was missing, they responded with a rude, dismissive "okay," like we were inconveniencing them. To make matters even worse, they tried to hand us someone else's credit card. The whole experience was careless, unprofessional, and honestly unacceptable. This place seriously needs better customer service training. read more

Wendy's - The person who took my order - Fast Food Near Me - Waipahu, Hawaii

This trip to Wendy's was sad. First off, how many times the lady who was taking my order at the drive-thru have attitude when I wanted to change something to my order. It was nothing big either, just change a burger to chicken nuggets. Then, I pull up to the window. Get the staff dancing like fools inside. I don't care about having a good time at work. But then you get this that happened... The guy gives me my order and says something under his breath (not even loud and clear) and hangs out the window close to my car and stares at me. I asked him what he said and he mumbled again. I asked one more time as he is uncomfortably close and he says "is everything there?" Which is nice to ask. So I did a quick check and looked like it was there. I get home with the food. They over-salted my fries to the point it was inedible and gave me the wrong sauce I had asked for. Guys, I'm fine with making work enjoyable... but just be a little more decent at the job you're doing though. read more

Terrible experience! I usually don't leave reviews for fast food restaurants but this one needed to be done. Online order was fine but still pricey for fast food. Expected to be ready at 7:45pm but when we arrived shortly after it was still not ready. Walked in and was not greeted at all. Girl working the window was handling cash and grabbing food and putting in bags. Women who was taking the trash out came back in and asked if we've been helped and quickly got to it...even though girl at window maybe had one drive through order. Figured because we were waiting for fresh food, I was wrong. It was all nasty stale fries, nuggets and the burgers were just not good. My youngest who loves fast food wasn't impressed and ended up throwing her food away. What a waste of money! To top it off sketchy people walking in and out of bathroom from outside. Never ordered a thing! I will never come back here!! read more

Watched the kiddies yesterday. Usually after Fun Factory we offer them a Jamba. The decided they wanted a Wendy's cuz they knew there was a special for $1.00. The older one looked it up on line and told me what flavors were offered. We drove to Waipio and they said Two chocolates. I wanted to try one too and said 3 chocolates. I waited in the car with the kiddies. Hubs was carrying two... where's mine? He said You did say...? Guess he actually did me a favor. Both of them said the frostys were delicious. read more

Wendy's - Kiddies and I are trying frostys today - Fast Food Near Me - Waipahu, Hawaii

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The service at this Wendy's was terrible. As I made my order, I let them know I had a coupon and from there, I was given attitude when making decisions with my order. When I pulled up to the window to pick up my food. Instead of being greeted, I was just told "I need your coupon." I asked if I could tap to pay when given the total and I was given more attitude. Someone else came to the window to hand me my order with no words spoken. No receipt was given. I do not recommend the Waipio location. read more

Took a bite into raw chicken. Good thing I ate one before giving it to my young daughter. read more

Wendy's - Raw chicken tenders - Fast Food Near Me - Waipahu, Hawaii

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Was given the wrong sandwich at the drive through. Pretty straight forward on the 1 star. No point in driving back.

Last 3 times around 10/1030pm waiting in drive through for 10min and no one was responding. Drove up place was always empty and no worker was there to be found. read more

If I could give negative stars, I certainly would. What could this location improve. Everything. I get it's lunch time, understaffed. I don't care, not my problem as a customer. The whole restaurant was full and the cashier Toby was constantly complaining about everyone's orders including my mobile order. People couldn't order in the restaurant, mobile orders and restaurant orders were backing up, no drink covers, straws, napkins, drink machine needs syrup, spills all over the floor, Whoever owns this, manages this place needs to sit down with their team and explain basic human standards let alone customer service to the team that works here. Worst fast food restaurant on the island, not just worker Wendy's restaurant read more

I know it's fast food, but at least the food should be correct right? First of all, the salad had no meat (I ordered the apple pecan sald) and i thought to myself, maybe I imagined there being chicken in the past, but no, I checked the website and there is supposed to be chicken! Then I also ordered the Cinnabon pull apart and that was rock hard. I took a picture of this one because I forgot to for the salad. It was pretty inedible, even after microwaving. Highly recommend you NOT order this! I wish I could say something positive, but I really felt like I wasted a LOT of money here. Be careful what you order here and double check your order thoroughly! read more

Wendy's - Fast Food Near Me - Waipahu, Hawaii

We recently visited the Waipio Wendy's location on Monday, September 8, at approx. 3:30 pm. We went via drive thru and ordered 3 salads, a burger combo, and nuggets. We got home and realized that they had forgotten to include the burger I ordered, as well as the receipt. "No big deal," I thought. "It happens sometimes, and they included all the rest of the food." We went back to that same location again today, September 12 at approx. 3 pm. I ordered a junior bacon cheeseburger for my Grandma, and a burger combo for myself. (The same burger they didn't give me the last time.) I checked the bag to make sure the burger was there this time, and it was. I asked for a receipt, but they said that their system was down and that they couldn't provide a receipt. Grandma and I got home and we started eating, but I noticed that the burger tasted bad. I opened the bun and realized that there was no hamburger patty inside the burger! It was just the buns, bacon, vegetables, and sauce. How can they give me a burger without the patty??? Please see the attached pic. Before this experience I was a big fan of Wendys, and would deliberately choose them over the nearby McDonalds and Jack in the Box locations. But after two bad experiences in a row, I have to avoid Wendy's for a while until their employees at the Waipio location can figure out how to make a burger and get it into my bag properly. read more

Wendy's - Burger I ordered from Waipio Wendy's. They forgot to include the hamburger patty. - Fast Food Near Me - Waipahu, Hawaii

I used the drive through on 12/11/25 around 10pm. The girl working the order window was very chipper. I asked if they had chocolate chip cookies. I was told "yes we do have chocolate chip cookies". I did not receive any chocolate chip cookies in my order but I did receive 2 dry, crumbly sugar/snickerdoodle cookies instead. That's crazy to NOT RECEIVE what I paid for. I was also not given or offered a receipt.. The aim for not giving out a receipt is probably a sick tactic to avoid blame and accountability of the substandard workers. This location is a joke. I'll never come back. I'll be taking my money to Jack in the Box, McDonald's, and Taco Bell since they're all in this same area. I'll also be emailing corporate regarding this disappointing experience. read more

We ordered on the app - two double stack biggie bags & the frosty fusion trio. My husband customized his biggie bag which was no mustard, pickles & onions. For his nuggets, he got the honey bbq saucy nuggets w/ ranch dipping. Mine was easy & simple. No customization to the burger, regular chicken nuggets w/ bbq dipping sauce. He went to drive thru to pick up the order & came back after a good 25 minutes. We live like 5 minutes away. My husband said the lady at the window said no more bbq dipping sauce so she threw in more ranch dipping sauce instead of asking him. My nuggets were spicy instead of the regular. I'm not good with spicy food so I couldn't finish them even with the ranch sauce. I gave them to my husband & he agreed it was spicy. BOTH burgers had everything in them! My husband took out what he didn't want which was whatever but cmon. The frosty fusion trio looked good but tasted alright.. I suggest to get a regular plain frosty instead of those. I never had a problem with any Wendy's until the one in Waipio. I'm just disappointed.. & sad cause I like Wendy's but this location really needs to step it up. read more

Got a coupon pamplet in the midweek and the coupon (pic) says $5.99 for a Daves double for $5.99....when you go to ring it up with coupon it rings up $8.29 ....I called attention to this error and the counter person tried it again and it still rang up $8.29 ..... so conclusion if you see wendys coupons its just a way for them to lure you there so they can sell you their regular more lucrative items aka as bait and switch. Yes it does state (valid at participating locations) so when in doubt just go Jack in the box lol read more

This location is seriously hurting. Definitely not FAST food. Stopped by the drive thru for a quick road bite because I was starving and it was the only spot nearby. I sat waiting to speak my order at the screen for about 10 minutes. Literally at the screen. Couldn't leave the drive thru due to cars in front of me. Pulled up to pay. Lady asked what I ordered, I told her, and she threw her hands up in the air and walked away. Sat for another 10 minutes while the people in front of me waited for their food and then I just booked it out of the drive thru. What a waste of time. read more

I serious don't know how this Wendy's is still open. The service here is beyond terrible. They take a very long time to respond to someone ready to order. They didn't have any frosty swirls, just regular very watery chocolate frostys. Don't know if they really didn't have or they didn't want to make it. When I pulled up to the window they were already talking bad about the car that just left the window out loud. No words spoken to me but my total. No thank you or anything. Crazy... read more

Wow, fast and efficient. The Interior Is spacious and clean. THE FREE KEY Chain Frosty has shrunk . But hey, .it's free . Tried the strawberry frosty today, not bad tasting read more

Wendy's - Counter - Fast Food Near Me - Waipahu, Hawaii

Ordered at 4:30pm on a Sunday. Which should be a prime time for "fresher" food. My fries tasted old and the chicken in my wrap was so dried out/old that I had to pick it out and eat lettuce. I would've waited longer for it to be fresher. read more

Wendy's - Chicken Wrap - Fast Food Near Me - Waipahu, Hawaii

Ordered two Cobb salads from the drive thru. Asked for one without cheese and was told salads were premade. Surprised when I got home and found one salad made without cheese. Thank you for going above and beyond! read more

Make sure you double check your order before driving away, this place is notorious for neglecting to put everything that has been ordered into the bag. read more

I ordered a Baconator and they had sold out of all burgers on a week night. So the place that boasts never frozen patties had...no patties? I only go to Wendy's once every few years. Between the strangely lukewarm or cold burgers they freshly serve and the lack of burgers, this place may just not be for me. read more

Terrible.. a worker that was wearing a red Wendy's shirt ( I can only assume a manager) her name started with a T like Tamica or something. She acts like she hates her job. I asked her for my receipt and she just stares at me like I'm stupid and ignores me for while and I'm just staring at her she responds saying she will get my receipt then she forgot one of my drinks so I ask her for my cup and again, she stares and says nothing for 10 seconds then grabs my cup. I can't stand people who don't have the common decency to respond read more

Negative 1000 for this location. Filthy food, arrogant service, threatening employees. If you don't mind being treated like you're bothering them, this is the place for you. Rude management equals rude staff. Drink covered in filth. Salad missing dressing. Dumped what I ordered because I didn't trust the food was prepared safely. Stay away from this place. read more

I had made a mobile order . When I came home and looked in the bag the sour cream best used by date was July 30th, 2 days no good. Kind of sucks because I only noticed it after I ate one of the potato ,hopefully I don't have a sore stomach. read more

Wendy's - Fast Food Near Me - Waipahu, Hawaii

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Wendy's Waipio...what is going on?! This is like the 3rd time this location doesn't have coke available in the drink lineup. Really?!!

I know Lent had passed a few days ago, but I decided to venture out on something that seemed interesting to try out. So that led me to try the Crispy Panko Fish Sandwich. The price was within $6-7 range, which I think is fair, considering that it is seafood we're looking at here. I did order mine without cheese, which does change the experience a bit. That being said, I actually think they did a good job listening and making sure they gave me what I wanted. So, at first glance, visually, it looked really nicely presented. Good-sized filet, lettuce, pickles (Three, I believe on mine, unless someone else had more or less pickle on their sandwich), and tartar sauce. I liked that they made sure to sauce both the top and bottom just to make sure you can see it. The first bite I took was like excellent. I can tell they definitely delivered on the execution. The panko coating was really crispy on my sandwich. That, with the combination of the tartar sauce, really was like a beautiful symphony in my mouth. The pickle was great. Lettuce...it's one of those you either like it or you don't type items on there, but I appreciate Wendy's trying something different to keep pace with McDonald's Filet-O-Fish, Arby's King's Hawaiian Fish Deluxe/Crispy Fish Sandwich and Popeye's Cajun Flounder sandwich. It's a really solid fish sandwich. I don't really know why they didn't consider keeping it on the menu, but I think they should, given how we've seen the chicken sandwich competition, which has been a while back. read more

Wendy's - The what-is-probably-going-to-be limited time Crispy Panko Fish Sandwich with Medium chocolate frosty. - Fast Food Near Me - Waipahu, Hawaii

Visited on 11/23/2024 at about 7:15pm. Ordered 2 medium frosty. 1 chocolate Ans 1 salted caramel. Instructed to proceed to 2nd window. Was handed 2 medium frostys and was asked for payment. Handed them My card and it was all good. Asked for a receipt but they claimed they couldn't provide me with one. Fine. Got home and found out I wasn't given a salted caramel frosty but 2 chocolate ones. Called the store and they told me the salted caramel was not ready yet. Why wasn't that relayed to me when I ordered. Whoever answered the phone didn't seem to give a shit. No apologies whatsoever. Finally got to speak to a manager. Said his name was KS "2 letters" he said. That place is a shit show at night. Not friendly, terrible service. read more

China was working both the register and the drive thru window and trying to supervise three aunties who did not seem to be too sure what they were supposed to be doing. China gets 5 stars plus, the aunties, sorry, it's definitely a poor review for them. Not sure why the situation was so discombobulated, but....this Wendy's needs more than just one competent staff. read more

Really nice people here, food is actually pretty good quality for a fast food restaurant.

Every single time I get a jr bacon cheese burger my bun is always HARD!!!!! WHYYYYYYYYYYYYYYYY

I ordered a large chili with hot sauce packets. First the lid was loose so it leaked in the bag, no napkins and no hot sauce. Got home started to stir it and there's rice ( if I wanted rice I would have said with rice). The container was 3/4 full of rice and a little bit of chili. I have to control my carbs for health reasons. This was a waste of money since I can't eat it because of the amount of starch/rice. You just can't get good help/service these days. Normally I don't have any problems when ordering from here, but with all the new people, they're making a lot of mistakes and getting my orders wrong. I probably I won't be coming back anytime soon. This is the fourth time in as many visits that my order was either wrong or missing something. read more

Fries were cold , hard, and old, Ghost Pepper Chicken Sandwich was cold and only mildly spicy. Only good thing cold was my Pepsi.Service very slow. Gentleman at window was very friendly amd professional, his two in the back looked like they were just standing around watching him work. Next time Im going next storw to Jack in the box. Food is fresh, hot, and delicious. read more

Just dropped by to order a large fries, and this is what $5 gets you. Won't be making this mistake again. read more

Wendy's - Large fries $4.79 plus tax - Fast Food Near Me - Waipahu, Hawaii

I never leave reviews, but this Wendy's is so poorly operated I felt the duty to warn the public. I stood at the front waiting for my order for 35 minutes, and mentioned it to the front clerk several times past 15 minutes. She argued saying my order had been picked up, I hadn't left the front the entire time, several other customers had complaints about what they ordered. Eventually the manager gave me a burger but it wasn't what I ordered. read more

The night crew at this Wendy's is horrible, somehow they get my order wrong EVERY SINGLE damn time. How are you confusing Coke Zero for Root Beer? Do not ever come to this Wendy's after 6pm, it's awful. One of the worst Wendy's I've ever been to. I don't know why I keep coming here ffs. read more

11/23/2024 I had a similar experience as one of the reviewers that posted here. Did a mobile order and went through the drive thru. No greetings at all which is not a surprise because this Wendy's has always seem to be this way. Actually it seems to be the norm when it comes to customer service nowadays. Anyways, they gave me my order and I checked to see if I had everything. I had forgotten what I had ordered so I asked for a receipt. One of the braddahs said the machine is not working. Ok. So I ask what my order was. He repeated my order and I told him I was missing a medium fired and medium caramel frosty. Braddah was getting loud and acting tough like he got something stolen from him. Very rude with attitude. He did give my missing items but no apologies or thank you or anything. This is the second time I've come across this braddah. Will probably never come to this Wendy's ever again. Management do something about your workers with attitude. It is not hard to be nice to people. Poor poor service. read more