I truly regret having to leave this review because the staff at Harley-Davidson of Glendale have…read moreconsistently treated me with professionalism, courtesy, and respect. Over the years, I have purchased multiple motorcycles from this dealership, including my most recent 2025 Road Glide CVO ST, and I have always appreciated the efforts of the sales, finance, service, parts, and apparel teams. They have earned my loyalty through their hard work and dedication.
Unfortunately, my overall experience has been overshadowed by repeated interactions with Daniel, who represents dealership leadership and management. Rather than feeling valued as a long-time, repeat customer, I have experienced what I believe to be a pattern of unnecessary personal criticism, confrontational behavior, and accusations that left me feeling singled out and unwelcome.
One of the most disappointing accusations was that I was somehow interfering with motorcycle sales. Nothing could be further from the truth. The group of riders I regularly ride with and bring to the dealership on Saturdays has always encouraged fellow riders to purchase motorcycles, accessories, and services from Glendale Harley-Davidson. We celebrate new purchases and have proudly supported the dealership for years. To be accused of harming the dealership after investing so much into it was both surprising and disheartening.
Customer service begins with leadership. A dealership's culture is shaped from the top down, and when leadership demonstrates a lack of professionalism, respect, and appreciation for loyal customers, it inevitably affects the overall experience. No customer should feel intimidated, personally attacked, or disrespected while visiting a dealership they have faithfully supported.
Despite these experiences, I want to emphasize that this review is not a reflection of the employees. The staff continues to do an outstanding job despite the circumstances, and many of them have become friends over the years. They deserve recognition for their commitment to customers and for representing the Harley-Davidson brand with integrity.
I have invested a significant amount of time, money, and loyalty into Harley-Davidson of Glendale because I genuinely wanted to support the dealership and the Harley-Davidson community. It is disappointing that the conduct of one member of dealership leadership has caused me to question whether I want to continue doing business there.
My hope is that this feedback is taken seriously--not to damage the dealership, but to encourage meaningful change. Harley-Davidson has built its reputation on freedom, community, loyalty, and mutual respect. I sincerely hope the dealership's leadership embraces those same values by treating both employees and customers with the professionalism, dignity, and respect they deserve.