My Maine Coon is a heavy breather haha so she snores a lot or do hear breath. I worry because they…read morea genetically prone to heart problems that would show up sometimes in their breathing. I work from home so as I was wrapping up for the night I heard in the next room breathing o open up yelp and saw this vet was less that a mile from my new home, I saw they were still open so I call and was able to get her in for that Saturday!!! Score!! I had read some of the reviews so I was like oh no after I made the appointment but I went anyways. My baby was so scared and the vet tech was so sweet and loving to they dr came in and spent a good 30 min talking to me about things to look for and I said let test her at her next appointment in 4 months this way we have a marker of her now and in 4 months to make sure she doesn't have any of the markers that would a genetic defect or anything we need to worry about. I was last appointment so they were ready to go and I didn't feel rush or not welcome. I mean the lady that checked me out reminded me of my mom just no nonsense straight to point type of person but not unpleasant. I am glad I kept my appointment and I feel better know she is just a heavy breathing kitty I think most people who had negative comments either had no life experiences or they are the problem idk I definitely will go back and recommend

Not even gonna rate this hospital as very disappointed after using them for almost most people…read morethink of it in this case years with my Havapoo! Apparently, my dog was having bladder issues and the doctor wanted to do a test for cushions disease because that's what she believed it was after making an appointment online. She said I made the wrong one and she charged me $135 more because I checked the wrong box which I think is not Good business practice being a long-term customer first of all. Needless to say, I got a second opinion, and I did have to put my dog to sleep because the other doctor asked why x-rays were never taken. Apparently he had bladder stones and one lodged in his urethra , his liver was enlarged and something was going on with his kidneys and I felt at that age it wasn't appropriate to put him through all the pain and suffering of surgery!!!. I don't recommend this animal hospital as maybe if they would've caught it sooner I wouldn't have had to make this decision. It breaks my heart to think that waiting and wrong diagnosis was a problem that caused my dogs short life. The staff in Front was quite rude and they took me as a walk in so I had to wait several hours to have my dog seen who was not feeling well. Do your due diligence get a second opinion if you are not happy with the first one. I am not saying this because I am angry or in pain with the grief of losing my best friend. I just think it's important to get second opinions if you are not sure that you are happy with your doctors diagnose thank you.

We had to take our frenchie in for emergency services, as it was on a Sunday and our vet was…read moreclosed. We called ahead of time and from the staff on the phone to when we arrived. Everyone here is great. Special shout out to Megan for being extra kind and patient with our boy. Because not too soon after we had to bring our kitty back to be put to sleep, and the kindness she showed will not soon be forgotten.

Long story short, I highly recommend Hot Springs Animal Hospital if you are looking for a…read morecompassionate, friendly, and caring vets office My senior dog Steve had been struggling with a head tilt and balance issues for a week. We knew his time was limited given his age, but held onto hope that it was an ear issue. I called on a Tuesday and was able to get a morning appointment for Wednesday. Arrived and we were seen fairly quickly. Unfortunately, my Steve dog likely had a tumor that was inoperable. While the vet did give us options, we knew Steve was suffering and lived a happy 13ish years. We had to make a very tough choice. The vet and assistants were all very sweet and gave me space to cry and grieve. Thank you team.

We've been bringing our dogs to Dr. Downs and her staff for more than 10 years, and we couldn't be…read morehappier with the care we've received. From the front office staff to the vet techs to Doc herself, everyone has always been thorough, attentive, patient, and kind. What I appreciate most about Doc is that, although she is the veterinarian, she truly works with us as pet parents to develop a plan of care together. She takes the time to listen and explain everything, and you never feel rushed or like your concerns are being brushed aside so she can move on to the next patient. Several years ago, we sadly had to put one of our dogs down at an emergency hospital. When Doc was notified the following day, she immediately called me to talk and see how we were doing. She even sent flowers to my office. That small but incredibly thoughtful gesture meant so much to us during such a difficult time. After more than a decade of bringing our dogs to Dr. Downs, I can honestly say that we feel like more than just clients. We know our pets are genuinely cared for, and that means everything to us. We are incredibly grateful for Doc and her entire team and wouldn't trust our dogs with anyone else!

I've been coming here my cat's entire 7 years of life. Dr. Downs and her staff are so professional…read moreand knowledgeable, immediately knowing when there is an issue with my cat and how to address it quickly. Everyone is so kind and I feel so comfortable here; not like Im being scammed into buying unnecessary products like at other practices. I highly recommend!

If I could give them 10 stars I would! I have a hot mess of a malitpoo, which has been going here…read moresince he was 8 weeks old, and they have always taken such good care of him, even if he wants to bite all of them. We were having a house full of people the weekend of Easter, and at 4:45 I realized I was out of our dogs anti-anxiety medication. I called at 4:45 Friday night (they close at 5), begging that they stay open until I was able to come pick up the prescription. Lexi stayed after hours for me to get there and pick up his prescription. Thank you Lexi for saving my Easter weekend, and thank you El Rancho for always taking such good care of my dog and cat-Andrea Stringer

The girl at the front desk was amazing, she got us into our appointment a half an hour early. The…read moreDr was amazing, very gentle with my cat. I was able to get a free initial visit as well on their website. Overall a great experience.

This is the BEST vet I've ever been to. Their staff is always so kind, responsive, and helpful!…read moreI've never had a bad interaction with them. Their prices are average & they only charge what needs to be done. They never have long wait times over the phone & whats even better is that they have a text messaging system where they also respond pretty quick to any concerns or appointments I need to make. I've also never had to wait longer than 5 minutes in the waiting room, when I'm used to waiting 15-30. I started taking my very anxious maltipoo here about a year or two ago & now my baby dachshund goes here too! I am very picky about vets just because I've had bad experiences & I just want my fur babies to be taken care of. I'm so glad I finally found a permanent place to take them to now. We've recently moved about an hour away, but its still worth making the drive over!

The vet tech and the veterinarian took the time to listen and answer all our questions…read more They genuinely cared about our dog and didn't try to rush the appointment. We are very happy with Ark Animal Hospital and this was our first visit!

I would give this practice zero stars if I could…read more I was a client of this veterinary office for approximately 1.5 years. The care and overall experience were generally average--not exceptionally bad, but not particularly good compared to other veterinary practices I have used. One of the reasons I initially chose this office was because they offer a military discount. Unfortunately, my experience completely changed when I requested a copy of my dog's medical records. I first requested my dog's complete medical records on April 6, 2026, via email. After receiving no records, I sent multiple follow-up emails and made several phone calls over the next two months. The only response I received was on April 25, 2026, when I was told: "Dr. Gill is aware and is finalizing the notes to send. Once they are signed off and approved to send, we will send them ASAP." Despite that assurance, the records were never provided. Timeline of my requests: * 4/6/26 - Initial records request submitted via email * 4/15/26 - Follow-up email sent * 4/25/26 - Office responded stating records would be sent ASAP after doctor approval * 4/29/26 - Additional follow-up email sent * 5/27/26 - Called office; information taken and promised a callback * 5/28/26 - Follow-up email sent * 6/1/26 - Called office again; information taken and promised a callback * 6/9/26 - Called office again and was told the doctor had to release the records More than two months after my original request, I still did not have my dog's records. I ultimately had to drive to the office in person and explain that I would wait there until the records were released. Looking back, I realized this was not an isolated issue. I often had to follow up multiple times to obtain records after routine visits as well. For pet owners with pet insurance, specialists, emergency visits, or anyone who simply needs access to their pet's medical records in a timely manner, I would strongly recommend looking elsewhere. Access to medical records is a basic expectation, and after more than two months of unanswered requests, emails, and phone calls, I completely lost confidence in this practice's administrative processes. As a result of this experience, I will be filing a complaint with the state veterinary licensing board regarding the failure to provide records in a timely manner. I hope this review encourages the practice to improve its communication and records-release process so other pet owners do not have to go through the same experience.

A few weeks ago, my German Shepherd had a sudden emergency, and it was every pet owner's worst…read morenightmare. Her regular vet wasn't able to see her, and our local ER had a seven hour wait time. I was panicked and started frantically Googling nearby veterinarians. This hospital had amazing reviews, so I decided to take a chance and call. From the moment I explained the situation, they didn't hesitate, they told me to bring her in right away. When we arrived, the entire staff was warm, compassionate, and incredibly welcoming. You could feel that they genuinely care about both pets and their owners. In the middle of a stressful situation, that kind of kindness makes all the difference. Dr. Gill was absolutely wonderful. He was patient, thorough, and took the time to clearly explain everything that was happening and what our options were. His bedside manner is exceptional, calm, reassuring, and knowledgeable. I never felt rushed, and he made sure all of my questions were answered. I truly love my current vet, which says a lot, but after this experience, I will be switching to VRVH. I don't mind the 40 minute drive one bit for this level of care. It is worth every single mile. If you're ever in a stressful situation with your pet and need a team you can trust, I cannot recommend them highly enough.

3 Strikes your out!…read more SCAM SCAM SCAM I first brought my pup to this vet November of last year. We just moved to the area and my pup was experiencing a bad ear infection. They charged me more than $1,200 to clean and run tests. During the cleaning the vet was informing me of medication that would help with my pup's seasonal allergies which was around $500 a month. I am not exaggerating at all. They pushed it until I told them that my wife was gonna give birth any day now & I didn't want to commit it so soon. Two weeks later we came back to the vet for a check- up and they insisted that my pup start his $500 a month medication. I declined it at the time and wanted to do my own research before agreeing to the medication. Another week passed and a more budget friendly medication was mentioned. We agreed and went to the vet to pick up a monthly dosage. When my wife arrived to the front desk to pick up the medication the staff was a little confused on which medication was ordered. When my wife mentioned the name of the medication, the staff automatically said that " your husband denied it initially because you couldn't afford it." Totally uncalled for and unprofessional. We were upset at comment but decided to brush off and continue to go to the vet since we were new to the area. I wonder why they never mentioned this from the start and why the expensive medication was the only option at first? We go to the vet once a month to pick up our pups medication and would call 3-4 days ahead before he runs out for a refill. Earlier this week I called the vet to ask for a refill and mentioned that my pup had 3 days left of medication. They said they would speak to the vet for approval for the refill. They called me back and mentioned that my pup has not had a bi-annual exam and unfortunately they cannot refill his prescription without one. They did not have any appointment left for the week and the next available appointment would be two saturdays from now. Note, I called on a Monday.. The staff kept mentioning that my pups bi-annual exam was overdue a couple months now.. ok, why am I only knowing this now when I come monthly to pick up his medication? Why can't I get a refill until his next appointment? So this tells me that you would rather have my pups medication run out just so you make sure I schedule an exam for a little extra $$? Enough is enough. I am highly disappointed and would not consider this vet to anyone. The experience I had shows that they care more about the money than the health of your pups. I will not be bringing my pup here anymore and will take my business elsewhere. Thanks for showing your true colors. Don't be fooled by the signs and pictures. They only want you for your $$.

Huge shout out to Dr. Abrahams, Dr. Brown, and South Temecula Veterinary Hospital Staff for always…read moregoing above and beyond for my bunnies! Both doctors were incredibly knowledgeable, friendly, and compassionate while developing care plans and treating my bunnies. The staff was also friendly and helpful. For context, my bunnies have been sick for a while (requiring several visits). While at first, I was worried about the pricing of the hospital treatment and switching to a new hospital, I quickly realized my bunnies were in good hands. This gave me peace of mind and made every penny worth it. It might sound silly, but my bunnies are my entire world and I'm sure most people consider their pet to be a part of the family (mine 100% are). After many forms of treatment, I am happy to say that my bunnies are doing a whole lot better now!!! I would definitely recommend this hospital to anyone in a similar situation :)

We are beyond grateful to everyone at Epic Vets for the incredible care they gave our sweet frosted…read moreface Kona Love. From the moment she arrived, we knew she was in compassionate and capable hands. A special thank you to Dr. Saaiman for her expert surgical care, and to Dr. Stenseng for the thoughtful follow-up that helped Kona continue to heal. We also want to recognize the amazing veterinary technicians who cared for her throughout her recovery. Your kindness, patience, and genuine love for animals did not go unnoticed. Watching your beloved dog go through something so traumatic is heartbreaking, but your entire team gave us hope, comfort, and confidence every step of the way. Thank you for treating Kona like she was your own. We will never forget the compassion and dedication you showed our family. From the bottom of our hearts, thank you. We are forever grateful.

I am extremely disappointed with the care my dog, Romeo, received at this clinic. Romeo had…read moresuffered a horrific attack from another dog that left the skin on his neck ripped off. During an already traumatic and emotional situation, we trusted this clinic to provide the best possible care and ended up paying upwards towards $5,000 for treatment. Unfortunately, the suturing was done very poorly, and we were concerned about how his wounds were healing. We decided to seek a second opinion elsewhere, and the other veterinarian confirmed our concerns and provided proper treatment. Since then, Romeo has healed well. No pet owner expects perfection, especially in an emergency, but we do expect competent care that matches the cost of treatment. Spending thousands of dollars only to have to seek corrective care elsewhere was heartbreaking and frustrating. I would strongly encourage others to ask questions and consider getting a second opinion if something doesn't seem right.