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    west elm

    2.3 (104 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

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    Chipped veneer.

    I have been a great customer of WE through the years--3 bedroom suites, 2 dining sets, 2 couches, 3 leather accent chairs, side tables, bedding, lamps, dishes, etc., etc. I will not shop at WE again after a recent experience with the lack of customer service. We placed an order that has been an absolute mess. They delivered the same incorrect ottoman twice, one dining chair had a black spot that looked like magic marker on the leg, the dining table had chipped veneer. We have had three table tops delivered that all have had damage and they are refusing to replace it again. They offered to send a totally different table, but none fit the space nor match the chairs we are now stuck with. To be fair, the manager at this store, Ruby, did finally get the correct ottoman ordered for us (at least we hope it is!). I have spent countless hours on the phone with customer service, and waiting on deliveries. Just an absolutely horrible company to work with in my opinion.

    Fabric Options
    Jacques I.

    We really needed a new couch, so checked out west elm, especially since it's one of the few furniture stores in downtown Bellevue. But it was not the best experience. The customer service here is disappointing. I love midcentury modern style, which west elm has much of in their furnishings. We visited on a Sunday and the place was busy, with many patrons shopping inside and some of the sales associates were with customers, but many of them were by the cash register socializing with no one in line to check out. We found a sectional that we wanted to get more information on and it took forever to get someone to help us. When I attempted to try and get some help, all of the sales associates found something to be busy with. All of a sudden the sales associates at the front counter needed to fold or look at something on the computer. I finally was able to make eye contact with a sales associate across the room where I finally just loudly asked, "Can you help us with swatches?" He did send us home with swatches and went over different options, answered our questions. But compared to other furniture stores that we had visited, west elm did not care about our sale. It reminded me of going to a high end store where the sales associates see you, but don't offer help. I like the style here, but I'm not bending over backwards to try and get help as a customer.

    Picture of 4th attempt delivery with just the legs.
    Kevin K.

    It's been a crazy past 4 months. I ordered a dining table in late November and it was scheduled for Mid December. Oh I was so excited when the Ryder delivery came by my door to setup my dining table -- only to find out that the tabletop was broken. I told them to send all the items back, as this is a problem with Ryder and West Elm, and I as a consumer should not have to worry about handling logistics and talking with West Elm and Ryder to figure how to get a not broken tabletop. In the first attempt, I called the West Elm Call Center to figure stuff out, oh were they rude. They basically said we will figure it out tomorrow. They did not make me feel reassured that I would get my table. I asked for compensation for my wait, as I literally had christmas party planned that I had to cancel because of this failed delivery, but they rudely said no. But the next day, I get an order confirmation for redelivery. Great! So, the second attempt happened in Early January. Oh was I VERY excited about this one, as I was excited to finally host friends and family. But wait, only the tabletop came this time. Now, once again, I did not want to get into drama and handle all the "who has what piece and where", so I told them to send it back. On the second attempt, I called the Bellevue office. The person on the call was super nice and caring, offered compensation after delivery was successful. Handled everything on the call, and said we will even call you before the delivery happens to make sure all pieces will come. (This is the only reason why it's 2 stars instead of 1). So, today, the third attempt happened (late January)! Oh I had high hopes, as I was reassured from West Elm and Ryder. But nope, they came with only the legs! I live in a small townhome, I do not have space to store the legs til the entire desk gets here, nor did I want to have to deal with talking to both Ryder and West Elm's logistics. So, once again, I am without a table. For this third attempt, I have called the Bellevue location once again, but this time I was very disappointed. The person on the call, did not sound motivated, and told me why I didn't keep the pieces that came. They said most people keep the working pieces -- essentially saying that it was my fault the logistics has been a mess. I would say, not the best to tell your customer "you are wrong", especially at this point my trust in West Elm have been on a limbo. From my perspective, how could I trust West Elm to not go through logistical problem if I take partial delivery, if they can't even do a whole fulfillment of the table after 3 attempts? I even asked about compensation, as promised after the 2nd attempt, and the person on the call didn't know anything about it. Today, I feel very uneasy about if I am even going to be able to take delivery. After the call, there was no resolution, confirmation or assurance that I would ever get my table. For any business, that's not a feeling you would want to give to customers. We will see if the 4th attempt will have both the legs and the tabletop without broken pieces. In short, will I do business with them again? Hope it's obvious, but no.

    Absolutely horrible experience. I ordered the Square Ribbed Bath Mat, which came delivered with a stain on it. No apology was offered upon returning it. I also ordered the Billy Cotton Simple Dining table, which came to a total of $901.99 along which the white glove delivery. When it was being delivered by three of their delivery men, they dropped the box which left a huge crack along the edge of the table. Again, no apologies offered by West Elm. Obviously, I did not accept the broken table and opted for waiting for the next delivery, in which the deliverymen told me would be sometime that same day. When I spoke to the agent on the phone she told me that the table would not be available until sometime in March(a full month later), yet the email I received states the the table will now not be delivered until late May/early June. When I called to ask why is it being delayed as the oringal agent told me March, I was not given a clear answer. I had to initiate inquiring about a price compensation due to the hassle, in which I was told I was a "good candidate" for a possible compensation but that I would have to wait until the table was received to even apply for receiving compensation. Which is a rip-off approach to making amends for their shortcomings. For a high end brand with expensive pricing, West Elms delivery services and customer service is not a good look. Disappointed and will not be shopping from them in the future.

    Don't buy these faulty chairs - they wobble.

    Staff at the store are nice and helpful. They're the only good thing about our first experience with west elm. But I'm giving 1 star because the framework dining chair set was continuously wobbly among many new boxes. Online customer service is trash. I've reached out to them twice to tell them that the product design or packaging has serious flaws but they don't even care to respond. Don't buy the Framework dining chairs, they constantly wobble. I won't be purchasing again from West elm.

    Streamline table, Ensi Rug, Andes sectional m
    Amanjot B.

    Love the stuff West Elm has, but it's definitely pricier than it should be and we had a bad encounter by one of the associates who works there. However, we went ahead and bought the streamline table, the Andes sectional, a couple of plant pots, and the ensi rug and we do love it! It's only because we absolutely adore Vicky! She has brilliant taste, is an absolute sweetheart and is always ready to help!!

    Catalog is better explained.....!
    Nami N.

    I don't wanna rude to West elm but look good on outside windows display but I was disappointed when I go inside. First, parking garage is same building. It was heavy rainy day but no wet to go in the store from garage. I walk around but nobody not talked me. I grubbed catalog and looked. It's a nice catalog and better explained for West elm. I like West elm's modern and middle century styles. Just simple tables and earth colors of sofas and bedding.... I wanna know about West elm more....

    Sharp edge...

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    7 months ago

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    3 months ago

    Great service. Came in to look at a few pieces and found Sydnee was so helpful and kind. She even helped us find a few treasures on sale.

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    4 years ago

    Great selection. Good stuff. But some items are never available to view in person which is inconvenient.

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    Page 1 of 3

    Ask the Community - west elm

    Does this store also have nursery furniture as seen on their website?

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    Review Highlights - west elm

    Aaron and then Ellen then both appeared and helped me design my whole bedroom and office.

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    hedge & vine

    hedge & vine

    3.8(13 reviews)
    0.2 mi
    $$$

    Cute gift in home store on Main Street in old town, Bellevue. Even though I work in Bellevue, I…read moreprobably haven't been to this neighborhood since before Covid. I used to come down here often but now it takes 20 minutes to get there instead of five in the old days. The window display grabbed my attention because it had a lot of cute new jellycats. Went inside and they had a small section of new Jellycats, picked up two of the Valentine's Day macaroons and looked at a couple others. They had several great sale items at 70% off. Overall, the store is super cute and the owner and the person that were working there were super nice and friendly. I find the other reviews hard to believe but maybe they've changed over the years. Would definitely stop in here again if I was looking for a gift or the latest in JellyCats..

    I had a very disappointing and uncomfortable experience at Hedge & Vine in Bellevue…read more When we walked in, the white woman working there did not greet us at all. No "hello," no acknowledgment nothing. Almost immediately after, another white customer came in and she greeted her and began helping her right away. The difference in treatment was very noticeable. Throughout the time we were in the store, she kept looking at me in a strange and uncomfortable way. It felt like we were being judged rather than welcomed as paying customers. There was no effort to assist us, check on us, or make us feel comfortable in the space. Customer service should be equal and respectful to everyone who walks through the door. Instead, I left feeling ignored and singled out. I don't take accusations like this lightly, but the experience genuinely felt discriminatory. I hope management takes this seriously and evaluates how customers are being treated. No one should feel unwelcome in a business because of how they look.

    Photos
    hedge & vine - Cute shop for gifts and Knick knacks

    Cute shop for gifts and Knick knacks

    hedge & vine
    hedge & vine - Adorable Holiday Plate

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    Adorable Holiday Plate

    Fireworks Gallery - Guinea pigs salt & pepper shakers

    Fireworks Gallery

    3.8(33 reviews)
    0.3 mi
    $$

    I just love this store! They have lots of unique gifts. On my last visit Fireworks employee, Marsha…read morewas extremely helpful in showing me the travel backpacks for my upcoming trip. She was extremely knowledgeable, friendly and patient, (something that can be hard to come by in larger stores.) I will definitely shop there again! I'm giving Marsha and the store 5 stars.

    Would not recommend, nor will we be back…read more Pros: - Lots of cool items - Features items from local artist to PNW Cons: - Unprofessional staffing - Micro-aggression - Defective item The person that was working there has a serious attitude problem. They were EXTREMELY RUDE AND SNARKY. We were the only minority in the shop and they followed us the whole time making passive aggressive comments. Other customers (non-POC) were clearly looking around and they weren't constantly disrupted and being pressured to buy things. The funny part we were the only customer that bought something (maybe her harassment tactics work lol) since I thought the item was cute. When I opened my item I noticed that it was damaged. However, the employee there made us so uncomfortable that I'll count this as a loss with my defective item since I'm non-confrontational. Normally I wouldn't jump to conclusions about racial issues unless it feels HEAVILY targeted as such (nothing differentiate us from the other customers other than we were non-white, i.e our attire and mannerisms were no different than the other customers). Something was off about her and clearly whatever issues she internally had was projected on to us. Definitely won't be back, nor recommend. **Update** I went to google to post my review there also because my experience was that bad. But before I posted I saw other people's reviews and SHOCKER (not really) the majority of people that posted bad reviews on customer's experience and feeling very dismissed/mistreated were MINORITIES. Where there's smoke there's fire....... My spidey senses are picking up that it's probably the same employee and she clearly does not like ANY melanin...

    Photos
    Fireworks Gallery
    Fireworks Gallery - Inside

    Inside

    Fireworks Gallery

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    Schoener

    Schoener

    3.7(26 reviews)
    4.7 mi
    $$$$

    The thing I love about Schoener's is that you can purchase the furniture displayed in their…read morebeautiful showroom. In August 2024, I purchased two leather chairs and special ordered a couch with the assistance of Ms. Neda Shook, a most accomplished sales consultant. Neda not only knew her furniture very well, but she also has excellent interior designer skills as well. She was a difference maker on where I shop for furniture.

    I've wandered around in here a few times and need to update my review…read more This is a mid to high-end interior design and home decor store with small pieces that will fit any budget, too. There are whimsical small items priced as small as $40! I've been greeted and so has whoever's been with me whenever I've walked around in here, whether I had any intention to buy or not. Brands that I've seen sold here are Ralph Lauren Home, Marge Carson, Baker and Hickory White. Besides interior design services, there are art pieces, home decor items and even coffee table books for purchase. The last time I visited, I dragged a friend in with me as she was intimidated by what she saw staged in front. I knew once she got over herself and looked around she would be taken aback by the beauty of the pieces. We came across this lamp that she gasped at, and an employee saw her. He came over and offered to help us out. He got a light bulb as there wasn't one in it and placed it in the lamp then plugged it in. The base was made of rock and was a pure stunner, even more so with the light on. Just fabulous. My friend collects crystals and rocks, so she went off on a tangent asking questions, and the sales agent indulged her and didn't BS her when she asked things he didn't know, and he offered to find out. They have several full, decorated Christmas trees during the holidays that you can buy and have transported home so you don't have to do any decorating yourself. During Halloween, they have some really cool decorations. I saw this killer art deco, black villianesque desk that I just LOVED.

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    Schoener - Cutest stuff

    Cutest stuff

    Schoener - Holidays shopping

    Holidays shopping

    Schoener - The globes!

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    The globes!

    Crate & Barrel - Crate and Barrel x Le Creuset Rhône & Ivory

    Crate & Barrel

    3.3(106 reviews)
    0.4 mi
    $$$

    I stopped in today for a curbside pickup and I was having a really frantic and stressful day. No…read morefault of anyone at the store. Angela was absolutely lovely. She was warm, pleasant, and genuinely kind. She made eye contact with me right away and I think she could tell I was a little overwhelmed. I let her know that I was waiting for curbside and it had not shown up yet. She immediately jumped into action and offered to help me right away. She brought out the order quickly and then mentioned, in such a gentle and thoughtful way, that I might have been parked in the wrong area. She even offered to show me the correct place. I stepped outside and it turned out that it was my mistake, but she never made me feel bad or silly for it. This is the type of hospitality we need. Her warmth completely changed the tone of my visit and made the entire experience feel calm and stress free. Although I usually try to avoid the holiday crowds, I will absolutely be coming back to shop in person at this location. Knowing that people like Angela are here to guide the experience makes all the difference.

    I purchased a canopy bed from here 2 years ago. Total cost with shipping was over $3000. A few days…read moreago one of the steal beams on the canopy snapped. All customer service offered me a $274 store credit, which does not seem proportionate to the structural defect (I either need to buy a new bed or find someone to weld the frame back together). Edit: the owner told me to reach out via text or phone, but I have already tried both of those avenues for resolution.

    Photos
    Crate & Barrel
    Crate & Barrel - Baci goes to Crate & Barrel

    Baci goes to Crate & Barrel

    Crate & Barrel

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    Lincoln Square - Dote Coffee Bar

    Lincoln Square

    3.8(62 reviews)
    0.4 mi
    $$

    Really sweet shopping area and building with nice architecture that houses a lot of shops,…read morerestaurants, and other stores. Highly recommended to check out if you are in Bellevue!

    I hadn't realized that there were Chihuly Art Pieces here. Beautiful…read more I went to Woods Coffee, The Paper Source, and The Container Store in Lincoln Square, about 4 months ago now. Service was fine at Woods Coffee and The Container Store; not great, not bad. I was happy that Woods Coffee had Kombuchas for sale, and my Kombucha that I bought there was pretty good. The price was decent for it too, Kombuchas are not super cheap even when buying them at the grocery store, so for a coffee shop in a mall-like area I was satisfied with the price for it. I drink Kombucha often. I love the Container Store, and I could spend hours in there. The selection was excellent. However, despite my enjoyable browsing, I just bought a load of white cardboard boxes that I had pre-ordered to make a maze/playhouse for my cat. I thought his maze/playhouse would look much nicer if I used white cardboard boxes that do not have labels all over them, rather than brown cardboard amazon boxes. Service and selection at the Paper Source were both outstanding. That was my favorite store that I visited here. I bought several items there, and felt super relaxed and welcome while in that store. Very nice area, I would return for sure.

    Photos
    Lincoln Square - Another one of the Chihuly Art Pieces in Lincoln Square - a tall, striking water fountain.

    Another one of the Chihuly Art Pieces in Lincoln Square - a tall, striking water fountain.

    Lincoln Square - Mall

    Mall

    Lincoln Square - Affogato (with seasonal flavour = AWESOME!) @ Dote Coffee Bar

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    Affogato (with seasonal flavour = AWESOME!) @ Dote Coffee Bar

    HomeGoods - Going in.

    HomeGoods

    3.1(41 reviews)
    0.8 mi
    $

    HOMEGOODS @ BELLEVUE…read more This HomeGoods is right next to Trader Joe's, it can get pretty busy especially finding parking on the weekends, so be aware! The selection was great, they had all sorts of things from home decor, kitchen, bedding, really anything, all was good and decent pricing. I found a great deal of a set of knives for just $26, and it was a steal! Some things were even locked up which was surprising, like literally blankets or bed sheets were needed for assistance. The place itself was MESSY. There was boxes on the ground that workers were unloading (i'd assume they unload after people leave/before the store opens) but no they were doing it right in the middle of a section, pretty inconvenient and messy. There were also random carts full of stuff from workers that were left abandoned and took SO much space. Home goods is already small and squished, no need for random carts to be in the middle of things. Overall, the place still had good finds, there was a lot of people on a Saturday, so i'd recommend coming by on a weekday.

    Three stars for the crowded aisles. Like for real. Very narrow and claustrophobic. I know. I know…read more It's HomeGoods. They sell a ton of stuff! Basically a sort of fancy thrift store. There are good deals to be had here for sure. And the service was excellent. I had a gift certificate so here I am. I'm focused and looking particular items. Some throw pillows, a photo frame, and maybe a few bath items. The parking lot is next to Trader Joe's so be careful! Enjoy your life. SYOY.

    Photos
    HomeGoods
    HomeGoods - So much junk. I mean stuff.

    So much junk. I mean stuff.

    HomeGoods

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    west elm - furniture - Updated May 2026

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