Our salesperson was fantastic! Very knowledgeable, experienced and patient. Thank you, Kim! Unfortunately, other things haven't held up over time as well - I'm talking service. We've been customers for maybe 25 years. We've bought and serviced a gas fireplace and several grills over the years. We ordered a new grill - great experience. Then things went downhill. Rich's no longer does its own delivery. They depend on a vendor to do the delivery, followed by a Rich's person to come up and hook it up. We scheduled the delivery for Friday. The Wednesday BEFORE the delivery the Rich's person came to do the install. He said no problem, the delivery people would do the install. Seriously? A gas grill? Friday rolls around and the grill was delivered. The delivery people didn't know how to turn the grill on to verify it was working. It wouldn't turn on. They then closed the grill lid and turned on the gas and continued to try and turn the grill on. This is dangerous. I stopped that action immediately. It took Rich's a couple of weeks to get another service person over to check the grill and verify it was installed correctly to our gas line, and make sure it was working correctly. BTW - it took 2 emails and a call to the salesperson to get the service department to respond to do the scheduling. They don't answer the phone or return calls anymore. All done with email. Sales - 5 stars. Service scheduler - 1 star. PS Great grill. read more

I contacted the Bellevue office for information on the new Napoleon Phantom Prestige 500 grill to replace a 12-year-old Weber Summit S-470 with a rusting cabinet frame. Michelle was invaluable and could give honest comparisons between different models and brands. The combination of cast stainless grills, sear temperature infrared side burner, rotisserie and smoker versatility, and convenient drip trays convinced me. They shipped me a pre-installed unit with a natural gas fitting within one week, and the local carrier could haul away the old grill for a small additional fee. I had two minor issues upon delivery, the cabinet was missing two side screws and the natural gas coupler did not fit our NG outdoor fitting. Michelle took care of everything and quickly arranged for one of their installers to return a few days later to install the correct cabinet screws and also able to install a reducer on our NG outlet to fit the NG coupler. The grill exceeds expectations, and I appreciate Michelle's personal attention and professional service. I highly recommend Rich's for the Home for any outdoor grill needs. read more

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Had a hot tub delivery out of their Mt Vernon locations in which Richs delivery driver crashed into my house and damaged the corner of my house. Phone calls and emails have gone unanswered. Next steps are in process to secure remediations. read more

Prices are insane! Not only everything was on order with 3 months waiting time. $7000.00 where they could have gone out of business! Then what would I do? read more

The service person Alissa Hansen, Has ignored our request for warranty repair On a wood-burning fireplace we purchased in November. My first email and call was to Beth Urban in early February who forwarded to Alyssa Hansen she never responded. I called her. She never responded. I emailed her and called her again. She said she couldn't find my account. I bought three or four things both from Beth Urban using my cell phone number last email was an early April 17 saying the manufacture never responded my follow up was this has to be a joke? Almost a month later, not a single phone call or email basically telling me your company could give a shit about their customer service. read more

This business price gouges its customers. Before you buy ANYTHING, price shop! And don't EVER have them service anything you may have purchased, though the tech's are proficient, the operational process is abundantly flawed. I paid almost $300.00 to have the tech tell me the power module had failed. I called the manufacturer who was able to tell me that for free. Furthermore, Rich's wanted to charge me 3X the cost I got from the manufacturer for the exact same part! Finally their communication practices are unprofessional. They fail to respond in timely manner. Now we know why they call themselves Rich's because the price gouge and charge exorbitant service fees for things that can be obtained for free. read more

I purchased a wood stove from Rich's in 2023. It was a nightmare scheduling them to install it then getting them to return to paint over handprints left on vent pipe also such a hassle. We spent over 6 grand have used it very little because it still gives off a chemical odor which they said would go away after the first couple of fires it hasn't a crack developed inside the stove and I get no response from Rich's. read more

We bought a fireplace insert and the fan doesn't work, the paint is peeling off the face and we haven't had a call back from the service department after multiple attempts to reach them over the past month. We have tried the online scheduling system which is apparently an unknown method to the Rich's staff, multiple emails and many calls. We were told today someone would call us within the hour and it's still not resolved. We want the issues resolved, but apparently we aren't getting anywhere. We will never make another purchase from Rich's because of this. The lack of response from the service manager should be grounds for relieving him of his job. We are frustrated beyond belief. read more

I bought a gas fireplace in 2018 from Rich's and thought that they were a quality company. I have changed my mind. I set an appointment for maintenance on my fireplace after I received an advertisement from Rich's. Our fireplace was making weird noises and there was soot all over our siding from the vent. The technician came out and looked at our fireplace and said it doesn't need maintenance because the glass was clean. My husband disagreed and took him outside to see the soot. The technician said it was because it was installed incorrectly and we could just put a shield in. My husband asked the technician to do that but he said he couldn't. He left without performing any of the services on the advertisement and then charged us $241.00 for nothing. This is not a reputable company and I would suggest you go elsewhere. read more

Rich's For The Home - Bellevue - Furniture Stores Near Me - Bellevue, Washington

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I ordered a custom BBQ Island from Rich's. I worked with Ryan Totten, whom was amazing to work with. Ryan listed to my requirements and came up with a custom grill by Blaze. There were some issues with the manufacture but Ryan worked with the vendor to make it correct. I am so happy with my grill and highly recommend going to Rich's and work with Ryan he's the best! read more

Purchased a Weber bbq and had great delivery service from Jonathan and Gustavo. Conciseness service and everything works read more

Have tried for three days to make a service appointment for my fireplace that will not come on. I was given a 1 800 number which sends me to Lynnwood, then I get forwarded to a message directing me to email the service department. I did email, and it came back as undelivered. It would be nice to get on a schedule even if I had to wait a while, but the lack of connection is very frustrating and disappointing. I have gone with a different service company, and have to wait till March to get service. I understand everyone is busy, but at least this "other" company is responds to a phone call. read more

Outstanding service. Thank you for taking care of my fireplaces and keeping them in tip-top shape for all these years. You are the best! Dennis always gives more than 100%. read more

i just had 2 gas fireplaces installed in my home. I waited 7 years before taking the plunge & I only wish I had done it sooner! The experience was terrific from start to finish. My salesperson, Kim Nielsen, was knowledgeable & very friendly. No high pressure sales pitch. She even emailed me images of potential units--what they would look like in MY SPACE. Super helpful. I had read some less than favorable reviews re install--my install was terrific! The installers were super methodical & nice, as were the electricians. The electrical work was a bit more challenging than they expected for my 1955 home, but they persevered & didn't try to gouge me. I couldn't be more satisfied:) thank you Kim & all the installers! read more

Rich's For The Home - Bellevue - Furniture Stores Near Me - Bellevue, Washington

We had such a great experience here, especially with Ryan Totten. We came in to view fireplaces and he literally knew every possible thing about the products - there wasn't a question he couldn't answer and he was extremely personable, patient and overall helpful. We ran into a bit of an issue during installation and Ryan was right there to help out and make sure things were finished off smoothly. His level of service really made it a great experience - thank you Ryan! read more

Ryan was knowledgeable, cordial, conscientious, and faithful in follow through. We love what we bought and the overall excellent service. We'll be back. read more

Absolute worst customer service ever. My wife and I went to check out some patio furniture. We spent nearly 20 minutes looking at furniture and not a single sales person came up to us to even say hello or ask how we were doing. There were only two other customers in the entire store and at least 6 employees. Needless to say we will never come back and will make sure to let others know they should go elsewhere. Just terrible. read more

Great place for quality patio furniture. The salesman, Ryan, was terrific. He left us alone but was always close by when we had questions. The delivery team of Chuck and Bruce were awesome - they arrived on time and were a pleasure to work with. They set up the furniture and double-checked the cushion count. Just a great experience from beginning to the end! read more

Updating this because they did eventually make it right. Maddeningly, it was a very stupid fix that took all of 5 minutes, but once that was taken care of, we really enjoyed this insert. read more

Wish to give ZERO stars. Scheduled fireplace cleaning and service in Sept. 2019. Rich's cancelled due to technician being sick. 2nd appt. in Oct. and cancelled since tech quit. 3rd appt. in Nov. and they cancelled again. I simply wanted operational fireplace and it's been almost three months for cleaning/servicing. I almost bought gas insert to replace wood burning fireplace from Rich's. If they cannot do simple service, an installation would have been a nightmare! DO NOT TRUST OR USE RICH'S. read more

UPDATED 2/9/2021 Crossposted From Google Reviews as well.... After purchasing a luxury item, their sales and management department managed to mess up the entire process. To be clear there are failures on the delivery, install, included manuals and documentation, repairs and follow up, missing pieces at delivery and at initial repair. I will forever have a bad taste and recommend any all people AVOID Rich's. This doesn't fall to just the Tacoma branch but also to their Lynnwood office where they schedule their service from. For over a month I have been waiting for their service department call and confirm a time. I was given a 1 hour window, even though they are over an hour away. I informed them they will need to bring two people as the entire Wellness Spa has to be resided, new top, and the remainder of the stairs installed. It is a down hill hike of approximately 100 yards. Nearing the end of the arrival window I receive a call that only 1 person is coming, has a bad back and is in Lynwood. It's raining, the traffic is horrible and I have wasted an entire day already. Yet here I wait. I spent 30 mins on the phone with the Manufacturer, because they provided the completely wrong manuals. I have spent countless hours trying to facilitate and coordinate delivery, install, repair and replacement. Taken time off of work yet still I am unable to get a timely response or even a single apology and we will make it up to you. Do not purchase anything from Rich's. **** UPDATE**** 2/9/2021 TO THIS DAY, THIS HAS NOT BEEN SATISFIED, MANAGEMENT BOTH OLD, NEW SERVICE DEPARTMENT HAS FAILED TO REPLACE DEFECTIVE SIDING. REPAIR WAS SUPPOSED TO BE IN NOV. LAST CONTACT WAS IN SEPTEMBER 2020. DO NOT PURCHASE ANYTHING FROM RICH'S REGARDLESS OF LOCATION IN WASHINGTON read more

Rich's For The Home - Bellevue - Furniture Stores Near Me - Bellevue, Washington

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Shout out to the delivery drivers Jonathan & Gustavo, thanks guys you were awesome!

After a rough start with the sales and order status of our fire pit purchase, Rich's customer service stepped in to make sure everything was handled properly from that point on. They definitely care about the customer experience and took extra steps to remedy the situation. read more

If I could give this company 0 stars I would! BUYER beware!!! Do not shop here! The owners son Jon Chapman, and all their employees will be happy take your $16k+, take the referrals you send them, and then screw you over when you have a major issue with the item you purchased! Not only will they take your hard earned money and over charge you, but they will also ignore you! Jon specifically directed his employees to not explain a bill they gave us and Jon himself would not explain the bill either. How do you expect a customer to give you more money not knowing what it's for especially when your company has the absolute worst customer service! If I was Larry Chapman (the cofounder) I would be ashamed of how you treat customers! If you want to charge a high premium for your goods you need to provide excellent customer service - which your company clearly does not understand! read more

I will never go back to this store. My wife and I spent 30 minutes talking to their "spa expert" about an expensive spa purchase. Despite his pressure sale tactics, we told him we wanted to think about it. Then right in front of us, he tells a co-worker that he has this awesome spa the co-worker's customer could buy (the same one I was considering). Really? I mean he could have at least waited until we left. That was totally unprofessional and inconsiderate. Apparently we are just talking wallets to these people. read more

I've purchased patio furniture, an outdoor fireplace and a Green Mountain Grill from Kim and Michelle at the Bellevue location. The service from all of the people working there, and especially Kim and Michelle, is excellent and the prices are competitive. In several cases, parts and supplies for my Big Green Egg are less expensive than via Amazon. If you're looking for great quality and service, this is the place. read more

We just received our fireplace and can't wait to get it out of the box and installed. Thanks, Rich's. Another fine addition to our home.

This store is amazing! The store is beautifully organized and has fantastic customer service. I thought I was going to need a brand new fireplace because of a broken piece of glass, but they were able to save me some serious cash by ordering me a brand new part. I am so thankful for Rich's. I highly recommend this business! read more

Absolutely ridiculous! Website says there is a sale for up to 1/3 off of the brand of smoker I want but doesn't post prices. Asked online chat how much it was and they couldn't give price. No Rich's, I don't want someone to call me back and give you all of my info. Just give me the price so I can decide if I want to buy from you!! Moving on. read more

My wife and I purchased 2 fireplace inserts from Rich's, just before the huge snow storms hit us this year. The weather slowed the install, but communication from the installers was EXCELLENT. They gave us a realistic time window and stuck to it. The employee who helped us, Doug, knew the products well, and did everything he said he was going to do. We had a minor problem with the remotes for our units, but a service tech came out and fixed this within a few days. I can't speak to value, as we did not shop around a great deal, but what we paid seemed to be in line with what friends paid to have theirs done. This has been our only purchase from Rich's, but we were very pleased and would not hesitate to use them again. read more

I bought a new gas fireplace from Rich's and they were great in working with me on timing. When my cabinet install was delayed, they graciously extended my installation time. The people (Kim & Kim) were very pleasant to work with. Because they use a third-party to install, I had a hard time getting the installation prep requirements exactly. But my fireplace is in and I love the convenience. read more

My wife and I had a great experience at Rich's. We were looking for a new fireplace and shopped around. The prices were about all the same as other places we looked in Bellevue, Issaquah, and Kirkland. We choose Rich's because they had the best customer service while we were there. Michelle answered our questions and researched the fireplace we wanted and recommended their Fireplace Extrodinaire line, which I found out was locally made in Mukilteo. They also had a nice selection of patio furniture that was much better quality than what you can find at Home Depot or Target. We also ended up buying a patio set while there. The only issue we had was trying to get the fireplace installed. The contractors Rich's hired to come by the house and take measurements could have been a smoother experience. Short story short, we were not happy with the experience. I wont go into details, but Michelle at Rich's listen to our concerns and found another contractor who we ended up liking much better. We now have a fireplace that we are enjoying and it looks a lot better than the last one we had. I saw some of the other yelp reviews on here and I can say I have not had poor customer service from Rich's. There was a slight problem and Michelle fixed it for us quickly and happily did it without hesitation. It would have been a 5 star experience if the first contractors were a bit more professional. read more

The Director of Operations for Rich's called me after my original Yelp review posted. He apologized for the poor customer service, gave me a part update and corrected the price discrepancy. Now I am just waiting to receive the part. Because I heard from a company representative and received a status on the part I upped my review to three stars instead of one. read more

Very knowledgeable staff with a high level of service. And a wide variety of furniture to choose from. Chris B was very helpful in providing answers to all my questions, definitely go see Chris! read more

My husband and I went shopping for a new patio table as the one that we had was too big for the new house that we had just purchased. We went to Rich's and we were greeted by Michelle, the store manager. She was extremely helpful. Didn't try to sell us more than what we were needing, she helped us with colors to match what we had. She even offered to come to our house with the samples. We have been very happy with our purchases and the ease of the transactions so much that when it came time for my husband to purchase some outdoor heating for his restaurant we went right back to Michelle! read more

Here is my experience with Rich's after having purchased $17,000 dollars worth of furniture from them. 1. After you buy, they don't follow up. Don't return calls. Basically, customer service is lacking until you call several times and find one person who actually cares (Kim, thank you). 2. You pay for delivery. You sign a waiver. They send the most unprofessional delivery people who will basically destroy your house bringing your furniture in. Then when you point out, they will say "oh well, it was heavy." Edit: After escalating this matter to the owner, Rich's went above and beyond and repaired the damage to our home. Changing my review from 1 star to 5. I think the level of service you receive depends on who helps you out. If you find that the original person who helped you is unresponsive, escalate it. The owner takes customer service seriously and your matter will be resolved. To their credit, they will stand behind what they promised. In the end, they did the right thing and I am pleased. read more

After a couple of hiccups on gas fireplace insert (one of two that were purchased...second goes in after remodel is finished), the service team were so professional, timely and excellent with follow-through. Special shout out to Jessica, Service Manager, and Richard the Technician! One word description - AWESOME! Thanks again team Rich, and look forward to the other gas insert that'll be installed in a few months. Definitely recommend this top notch team! read more

What a s*** show. First let me say I get the waiting and missed delivery times. Nearly everything is delayed. However, it would be nice to be informed of the delays, not have to call. First delivery only 1/2 the order was delivered, the other 1/2 left at the warehouse. Second delivery, other 1/2 arrived, but all but 1 of the seat cushions were wrong, the fire pit could not be set up because parts were missing. Third delivery, went well everything fixed, yay. Fourth back order delivery canceled because the wrong chairs were loaded on truck. Now waiting for correct chairs to be located at the store or warehouse. Plenty of incompetence, not just delivery people, warehouse staff, but sale staff with wrong cushion numbers. For the expensive sale price, there must be better options. (Update 7/14: After posting negative review, Operations Manager delivered chairs. Nice guy and apologetic. Rich's was responsive to the review and does sell quality products, so increased to 2 star. Sorry, still so many issues to go higher. read more

Michelle Fraser is wonderful! She has helped my husband I and with numerous purchases over the years. We have been thrilled with her customer service and knowledge on everything from outdoor furniture, to the best barbecue. She is honest, not pushy and the products sold at Rich's are top notch. Our outdoor furniture is over 10 years old and looks as good today as it did when we purchased it. I highly recommend Rich's and Michelle! Nicole P. read more

If they have what you want in the warehouse, go ahead and buy it; it will be delivered promptly and efficiently. If it has to be ordered, that's a different story. The chair that was supposed to arrive in two weeks did not show up for more than six weeks, and we had to keep calling to get any information. The salesperson was nice, but really not all that interested in helping us get our order. read more