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    West Elm

    2.8 (51 reviews)
    Open 10:00 am - 8:00 pm

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    Looks amazing
    Dennise S.

    I love this location because I always find convenient parking right up front. The square footage seems a lot larger than Pasadena and the light from the windows give me some kind of peace to shop comfortably. Almost therapeutic! Anyway. I bought a new pot for my fig tree and it's stunning in my house. Check out my photo/video for reference.

    Quintin E.

    This store is immaculate just stopping in to get inspired for some home upgrades to furniture and accessories is a true treat as they update displays and rotate in a lot of seasonal items. The quality speaks for itself and they often have sales, clearance, and remarkable items like no other. I've only ever been here twice and gotten the weirdest customer service both times lol... Not acknowledge like other customers the first time and only acknowledge toward the end of my experience the other... Mostly positive and helpful, but also a bit cold and assuming at other times... Very... "It's very expensive..." service from a small half handful of associates... With me exuding Julia Roberts, "Look, I got money to spend in here!" #PrettyWomanVibes That said I do enjoying the store itself and those who make the experience better with their kindness and helpfulness, but everyone should be treated the same across the board. The online store is impressive as well. The restrooms are prestine much like the rest of the store and parking lot is spacious in a shared lot at the Burbank Empire Center, usally more than enough spots close by. Will go back in the near future and hopefully update especially for those holiday sales this fall!!

    Gohar K.

    I love everything about West Elm. Their furniture is the best quality and they have really nice styles. Absolutely love it. I stop by this location every time I'm in the Empire Center. The selection is amazing here. I always find something , even though if I'm not looking for anything. Does that make sense ? Can you relate ? Recently I bought the cutest table runner. I have been looking for a new one forever. Lots of parking , friendly staff.

    Industrial Storage Modular Desk, Set 1: Desk + Box File
    Kathy S.

    I was having trouble ordering my desk online and by the time I made it to the store after work, it was 10 minutes til closing. Elia still assisted me in making my order on their end and helped me come up with a solution for the payment. I had made the purchase at the end of May and the delivery date was set for the end of June. I was a bit nervous after reading other online reviews about the delay for shipping and seeing that the desk was back ordered but my desk arrived after 2 and a half weeks! Nothing was damaged and the packaging around the table pieces in all 4 boxes were very sturdy and thorough which I very much appreciated. Overall had a smooth experience for a desk of great quality! I'm excited to have a working and creative space!

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    Page 2 of 2

    Ask the Community - West Elm

    Review Highlights - West Elm

    Recently I was driving by the Empire Center and saw that this location had opened so I had to stop to check it out.

    Mentioned in 3 reviews

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    HomeGoods

    HomeGoods

    2.6
    (47 reviews)
    0.8 mi
    $$

    This HomeGoods location has a great selection of merchandises. They have really nice kitchen…read moresupplies and decorative items. Specially during the holidays, they have really nice items to purchase and give as gifts to loved ones. My main complaint about this location is that it is very unorganized. Staff are not helpful most of the time. They keep standing in the aisles and block customers from looking at items. The lines are very long and most of the time they have two registers open. For price, I would say they have items that are really priced reasonably. For parking, I would say it would be hard to find a parking spot during weekends.

    I've always loved HomeGoods. This is my local HomeGoods and it's always clean restocked and the…read moreworkers are very friendly however, in the last month, I have been treated like a shoplifter due to the workers miss labeling their product. check out times are increasing as they have to call a manager to inspect the purchase and have you walk them to the area to show that one of their workers miss marked that entire shelf of the same exact item I'm buying. once you complete the purchase and take the item home you don't even want it because the whole experience was terrible. I've ended up returning at a different location because I don't want to be reminded of that moment. I have my receipt- both the digital and paper. if it's a return, I'm asked 25 questions as the item is fully inspected. I'm not sure what has happened, but I don't imagine it going in the right direction with this new training the team is receiving...

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    The cutest mug ever
    The cutest mug ever
    HomeGoods
    Halloween goods August 2025

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    Halloween goods August 2025

    West Elm - homedecor - Updated June 2026

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