Roseville, CA. West Elm in the Fountains shopping plaza. West Elm sells contemporary furniture and housewares. They carry furniture for every room in the house. The shop is beautifully staged and items displayed. Most everything is clearly marked with prices. Pricing is not astronomical. Good quality items that will last. They encourage sitting and testing out furniture. Testing out not reenacting a 10 year old birthday party shenanigans. I do enjoy shopping at this location. In the Sacramento area there are two locations with this being one of them. The other is in downtown Sacramento. Parking in that regard is much better at the Fountains since Wear Elm's building is on the peripheral right there with its own parking lot. Several handicapped parking spaces right in front. I personally don't recall any issues with customer service at the shop. I've been a customer for quite awhile having bought bedding, kitchen serving ware, and living room furniture ( with home delivery). But this place can get busy on the weekends and as par for the course now days in retail; they might not have enough staff to accommodate the occasional influx of customers. So customers may have to wait for individualized immediate attention. I understand that. read more

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Horrible company. I ordered and received 3 furniture items. Every single one of them were defective/damaged. Customer service has been a nightmare!!!! Worst experience ever! Save your sanity and purchase from a company who will take accountability and not give you a horrible attitude for their mistakes read more

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I recently purchased the coolest living room floor lamp from West Elm. I love it! Like many West Elm furniture pieces, it is modern, unique, and gorgeous. This is such a great place to shop for furniture and accessories! I could wander around West Elm for hours for home design ideas, home decor, and just to see what is new and shiny!:) What a huge inventory! My past purchases have included a dresser and table lamp for my bedroom and an outdoor planter for my patio. I still love all three of these items. They bring me such pleasure. And now my lovely floor lamp will add to my joyful West Elm collection. Customer service was so wonderful when I bought my floor lamp! Previous visits were not as good as I pointed out in my first review. So, to set the record straight, I want to enthusiastically say I received 5 star assistance on this visit from several super nice employees. I feel each one of them gave 100% to make my shopping experience over the top! Thank you Jenny, Mary and Lori! Hope to see you all soon! read more

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No "hello", "welcome!" "How can I help you?" "Please let me know if I can help you with anything."- no smile, no basic customer service- at first i thought it was laziness and then I could tell why. They didn't like the way I looked. Thank you to the other reviewers who posted about the racism they felt- yes, I felt it too. Their loss. What a pathetic way to run a business. Zero stars. read more

Great customer service! They made it super easy to purchase additional accessories online in store. Outstanding shopping experience. They have the most comfortable comforters and bedding and a lovely selection of work desks! Very impressed and will definitely be back. read more

west elm - Quality furniture for a fair price - Home Decor Near Me - Roseville, California

SCAMMED BUSINESS. AVOID WEST ELM at all costs. Be careful when making a return, as sometimes they won't refund the full amount. When I called to verify after the transaction was completed, they gave me excuses, claiming the deduction was for shipping costs. On one occasion, they did not refund my sales tax. It took me 30 minutes on the phone to get the sales tax refunded. However, upon reviewing my bank account, I noticed they only refunded the sales tax and never returned the merchandise amount. SCAMMED BUSINESS. read more

Horrible lead times for online orders and horrific customer service when call in for information. Each CS rep tells a different story about what is happening for delivery. Ordered a product on Dec 7 and it's still not delivered. Buyer beware read more

So the order of dining table with 6 chairs placed end of JULY for a delivery mid September.... Delivery came in on the 10th of September with broken marble board that should be placed on top of the base!!! Talked to customer service, placed another order of that top marble for a delivery mid October, took the one it's broken and left the rest. Here is the crazy part. Received an email 10 days later!!!! Saying sorry we don't have it in stock anymore your order being cancelled. Called customer service again to find if there is any of the stores has it.... NONE... I just don't want to return it after that long waiting. Anyway there is no other choice than returning the order. After all what happened from messing my order, wasting my time.. They want to charge me the fee for the shipping of the chairs because there is no damage in it.... Now that's really tell how they really are!!!! not just the worse but they are not even trying. You might walk there and see something nice, but they will either screw it when delivering the product or you will have to pay shipping fee in case you don't like it. I don't suggest them to anyone. read more

west elm - Dining table base and 6 chairs. - Home Decor Near Me - Roseville, California

We had a heck of a time returning items, but Nicole worked patiently with us to get a credit. I appreciate her efforts!!

Employees extremely rude. Quality of product very low for the price on the majority of items.

I purchased my couch July 10, the sales girl said no problem with the time frame they were not behind cuz of production. It would be 4-) weeks I spent 5,000 on the haven couch and they delayed it to sept 24 and now emailed me it's October 24 th So .... 4 months without a couch . Now when I called customer service ( very helpful lady ) she said it may be longer it's a special order so no refund and even if I would have to shop and anyone is two months out so means no sofa for 6 months . Super unhappy . I have had to cancel a Party and have overnight company tagged had to sleep on my floor. So I have no idea if I'll get my couch in October. Thanks alot west elm read more

Purchased the Harmony sectional and in less than 1 year the couch was tearing at the seams. After several calls they agreed to replace the covers but it has been months and they haven't sent and won't respond back to us. Beware- great looking couch but horrible quality. read more

TERRIBLE CUSTOMER SERVICE. No Return/credit policy on some online items. How do you run a business like that? . My 85 year old mother ordered something for me online. She got the wrong item. I tried to return it unopened. Steer Clear. read more

5 stars because of Miranda. I couldn't give her an employee survey since I ordered over the phone, so I'm Yelping. I ordered a dining table online and it was $150 white glove service because it's too big for UPS. Online it showed that there were no tables available to be delivered to the nearest store for pick up. I called customer service and they stated their system showed the same thing, as well as the ordering being ready to scheduled for delivery already... and it had o my been an hr between ordering it and being on the phone on hold to speak to customer service. The customer service representative suggested that I called the nearest stores myself so that I could ask if there were any available in their system for delivery and pick up. I called Roseville and Miranda helped me. She stated they had a base available but had to call the warehouse to see if a glass top was available to be delivered to their store. She also helped speak to customer service for me to try to cancel the online order since I called within the house so I would t be charged the delivery charge online. Miranda took her time and was able to order a glass top from the warehouse and shopping it to the store with just a $40 charge. She saved me time and money. Saved me a whole hour of my life being on hold with customer service again!!! Great customer service. I learned my lesson to always call the store first for inventory before ordering online!! Please learn from my mistake! read more

Worst delivery experience, my vanity should be delivered in 30 days, but then they reschedule it and then they call me and said that is bromen. I waited for another 30 days and they delivered only the top of the vanity and lost the base part, but I already start my bathroom remodeling and now have to pay extra money to my workers for extra days bc we can't finish remodeling on time. They don't even worst to get 0 read more

Nice store. Had item we wanted to purchase but the price tag had item listed at $1299. They stated the price tag was wrong and they raised prices and it was actually $1499. Called a supervisor and stated they raised prices a week ago and didn't update the price tag. Asked if they would honor the tag they have it listed at and she said no. Turned me off To buying anything at this store when they don't go by what is listed on their tags. read more

The furniture and decor looks great in the store but we've only had poor experiences after purchase. We bought two outdoor pillows that faded within one season (whereas my Target pillows are still going strong!). We bought the Portside Outdoor Expandable table. It's only outdoors for a few months out of the year at our vacation home. The weather is moderate, usually between 60-80, no significant humidity. Yet the wood is warping in less than 2 years. It's hard to tell from the pictures but each wood plank sinks in the middle. The tabletop surface is no longer flat so cups wobble on them. The wood is not smooth so it's easy to get a splinter. Definitely will never shop at West Elm again. Have you wondered why West Elm is one of the rare online retailers that does not allow customers to leave reviews? read more

west elm - Loss of color with less than 2 years of outdoor exposure. - Home Decor Near Me - Roseville, California

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I frequently visit this West Elm branch to either get some inspiration or to actually buy furniture. I can account for numerous visits and they have all been very pleasant. At first I'm approached to get checked on how I'm doing. If I am just browsing there's no pressure or interrogation of any kind. However if I need help, I receive the attention and customer service that's above and beyond! Such was the case with my previous visits with the manager and the designer. I have a long list of items I want to buy that are specifically from West Elm. In terms of the customer service at this branch, I'm always treated well and that's why I will keep going back! read more

This store features modern and comfortable furniture with housewares to compliment them. While limited with choices, you could easily decorate a whole house from this one store. The atmosphere was bright and cheery, along with the employees who greeted us with smiles and offered helpful advise if we needed it. They display a nice variety of original decor and home furnishings that would agree with the most discriminating of tastes. Worth checking out if you want to get away from the usual humdrum stuff that you normally find in the discount chain stores. Made me go home and re-evaluate my old 80's style decor! read more

west elm - Store entrance - Home Decor Near Me - Roseville, California

Great furniture place in the fountains in Roseville.... They got a great selection of every piece of furniture you can imagine and they always have greet displays so you can picture it in your home! From coffee tables, to dining tables, to end tables, to beds, to curtains, to sofas, to chairs, to home decor!!! Service is usually good.... Employees are very helpful and don't pressure you to buy anything..... If you become a west elm member you can earn points to receive west elm money to use to your next purchase! Great quality compared to ikea! It is definitely more expense than ikea but it's made better and will last longer! read more

west elm - Waiting for my coffee table! - Home Decor Near Me - Roseville, California

5 calls to customer service with a hold times over 20 minutes each, hung up on 2 times, transferred to oblivion, promised to get a call back... Never happened! My items are over a month late. 1 item is on back order till Feb 2022... yes, in 4 years i will get my item. 2 items siting "waiting to be scheduled" in Richmond, CA for 30 days. But no ability to schedule the delivery. Few items came in damaged! $6000+ order... Never again! read more

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They have ridiculous Covid restrictions, you cannot even sit on a floor model couch at this time before purchasing it. What a joke. We have been couch shopping for a good month at many stores in the Sacramento area. All other furniture stores have graciously let us sit on a couch so that we can see if it is a good fit for us. How ridiculous to think that a person wouldn't want to test out the comfort of a couch before purchasing. After reading all of the other reviews, and knowing how off putting their over the top Covid restrictions I will never shop at the store. West elm, wake up and read your reviews. I have never seen so many one star reviews on yelp page before. It's a shame. read more

Honestly, if I could give 0 stars I would. Ordered a table in May with a delivery date of June/ early July. Since then, West Elm and the Ryder distribution center have lost the initial table, delayed the table for months, then scheduled 3 times for delivery and each time they have canceled on the date of. Then, they lost the table AGAIN. It's now end of November with no actual idea when the table would ever be delivered. Their customer service is quick to respond with excuses about what happened. Holly cow, we will never purchase from them again and anyone we hear is in the market for furniture, or even small items we make sure to direct them elsewhere. This place is a joke. Their Better Business Bureau account is full of similar situations. They will take your payment and never deliver the goods. read more

I made a multiple furniture purchase in this store and sales person assured me that i can apply for West Elm card online , than call the store back and repurchase furniture and get 10% back as a store credit/ voucher for future purchase . I applied right away and was approved, but when I called the store I was told furniture already shipped and they can not help me. I asked to speak to a manager. After being on hold for over an hour I was told by manager Regina that I can only get voucher for about half of my purchase and to email back when i get the card. I emailed as soon as i received my card in the mail but manager Regina never called back. read more

west elm - email from manager Regina - Home Decor Near Me - Roseville, California

Worst customer service ever. Went to pick up a two planters that I had paid for online. When I got there only one was available. I did not receive any phone call or message that it was partially available!!!! No apologies from the employee. Just a look of oh well. She did not even offer to ship replacement. She did call the Sacramento location and put one on hold. Luckily only 40 miles out of my way. Gas is on sale for $6 a gallon. Pretty happy right now. Thank you! read more

Wow! This place is amazing! I love the customer service that I am provided here every time I come in. They are just so friendly and really go out of the way to help me and assist with whatever I need. I recently had a complicated order and one the manager there really assisted me every step of the way to make it things right. read more

I started getting their catalog when we moved into our home in Reno, we inherited it from the former owners. I wasn't really into the kind of furniture that was in it but when I saw the store on a recent trip to Roseville we decided to take a look. I am so glad we went in! While the catalog made them look kind of cookie cutter, the store offers a lot of eclectic looking items. I fell in love with some lighting fixtures that are not the average looking lights. Unfortunately they were sold out, but they took our name and called them when they came back in. The customer service was over the top. We will definitely be making some future purchases for the customer service alone! read more

west elm - I could live here - Home Decor Near Me - Roseville, California

The delivery service has lost my couch. They claim they are working to get a replacement. We will see how that goes West elm has reached out and is trying to get Ryder to confirm the status of my couch. West elmis trying to make things right. read more

Stopped in here to kill some time on Friday morning. They had just opened their doors and right away we were greeted by two associates. I wasn't looking for anything specific, I just love West Elm and their trendy, sophisticated styles. I always appreciate the organization and easy navigating their stores offer (I always have a stroller #momprobs). The lady that helped me was so sweet. She took the time to help me pair these stunning vases with the perfect height candles and prices for my budget. She carefully wrapped everything and even removed pricing and all for the gift I purchased. We chatted about Easter plans and it was just a great way to start my day. Spending money shopping, good conversation, and finding pretty things! read more

I hadn't stopped in for awhile and the look has changed. It's become less Asian and more beach cottage inspired (though maybe that's a seasonal change). They also added cute small items like coffee mugs, mini colanders, candles, measuring bowls, kitchen timers, pencils, rubber stamps, letterpress coasters, etc. I bought the cutest table lamp with a white ceramic base that looks like a shell with a grey linen shade. It reminds me of the seaside in a contemporary way. I also found some Japanese masking tape for 50% off. Looked around at the furniture, bedding, dinnerware, mirrors, vases, window panels, hardware, and rugs...the designs are "inspired" by nature and not fussy, more casual than Pottery Barn. They've collaborated with designers like Allegra Hicks, Carter + Cunningham, etc. My picks: * Hand-blocked Indian quilts * Cozy hand-knit throws * Velvet tufted headboard read more

west elm - Home Decor Near Me - Roseville, California

The staff did not welcome me and my Asian family. But a minute before staff helped a caucasian couple, they were happy and laughing with the customers. That's says alot. Dont wast your time in this overrated store that isn't impressive at all. read more

The worst customer service!! I booked appointment online for a designer to help me design my daughter's bedroom they never showed up. I went into the store to book an appointment I was told by the employee that a designer manger will call I never got the call. I called again finally got someone on the phone they said someone will come on Wednesday again no one showed up. read more

I have always been a fan of West elms! Majority of our furniture is from west elms. Coffee table, dining table and chairs, bar stools, and sectional. Everything has been great but until my recent purchases. I bought the Andes collection sectional last year in Oct, it took 2 months just for delivery. It is now only Aug and the sectional is already starting to slouch. The cushions on it is starting to show wear and tear and I'm honestly not even home to sit on it that much. I also bought the brass arch lamp last week and when I went home to put it together, the quality on it just makes it look cheap. Mind you this is a $300 lamp. I also got the hex coffee table that was $140 when I went home to open the box, the screws were missing. I am still waiting on the delivery of the futon for my spare bedroom and I'm just praying that this purchase still hold West elms standards. All our other furniture that we've had for over 8 years are better quality then the stuff they have now. Is it me or did West elms quality go down hill? On another side not, I've been to this location at least 3xs now in the past week. No customer service, not once. The manager is really sweet but everyone else does not seem happy or eager to help you. And for the price that we are paying, at least smile and pretend you like to help me. read more

We are a bit lucky in that this West Elm is in Roseville. I believe the next closest location is in the Bay Area. They sell furniture for the living room, bedroom and dining room, in addition to dining ware, bed linens and a limited selection of outdoor planters and decor. If you are into the mid-century modern look, you will love this store. I recently bought a coffee table from this store. The staff was helpful in answering my questions and even carried the table to my car and loaded it in for me. If the item will comfortably fit in your vehicle, you can do the same to save on shipping costs and the wait time for delivery. The furniture is on the pricier side, but well constructed and beautifully designed. If you sign up for their email mailing list, they frequently let you know about sales promotions. read more

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This store is racist, rude and has horrible customer service. We've spent a lot of money here, we redecorated our house and had to come multiple times, and the only nice, sweet employee is Miranda. She always said hi when you come in, and helped us so much really went above and beyond. But the others they don't say hi when you walk in, (okay that's fine), but they completely ignore you, and walk by you like your not there. In more then on occasion when we went they don't acknowledge you but when caucasian people walk in after you, they say hi. There is a bald man that works there he's been rude more then once. This store needs training on customer service. read more

What makes this store amazing is the staff. They are super busy but very helpful and patient. Plus wonderful deals. Ask for Steven he is so amazingly helpful! Thank you Steven for makingnout shopping experience so great! read more

Thousands of dollars in orders and for what? Nightstands with legs that wouldn't screw in. A damaged rug that was never delivered. A bed delivered missing two of its legs. Multiple emails and calls to customer service and no one seems to be any help. I've never been treated worse by a company. This is shameful read more

Products: They have nice furniture. Might be a bit overpriced but it is built solid and will last. Inventory: For the items we found online they did not carry in the store. I think the store is small and can't carry everything which is fine cus we bought some items on line and they deliver for free. Customer service : This is the reason for the one star. Customer service is everything when you have a brick and mortar store. They need to train the staff to take better care of the customers. We had to deal with one rude manger who did not want to sell the floor display items even after we confirmed they would over the phone . Cashier was also very rude and did not want to get someone to help us out with our large items. We felt like they could not be bothered with us. I think if they can fix the customer service issue at this store it would help with earnings. I think a lot of people go in wanting help but they just ignore you. Tip: buy it on line if you can and stay away from the Roseville store. read more

Terrible in store/online and exchange process. My daughter gifted me a lamp which I returned to get a different style. When I went into the store they couldn't issue a e-gift card because the order was not showing delivered in their system. Clearly I had the lamp. The person upfront stated she had to call CS and allow 24 hours for a e-gift card to be sent. I called the store the next day only to find out it was still showing in process. The GM stated she would follow up and call me back. She did a few minutes later to advice the credit was sent to the credit card instead of issuing the a e-gift card. The poor system process and lack of ability to communicate clearly amongst employees made it a terrible experience. First and last time doing business with West Elm. They clearly need a better online tool and effective way that allows for their stores to do business. read more

If I could give them zero stars I would. Bought the mid-century queen bed. It arrived with a defective finish. They took it back and weeks later we received a new one. They assembled it and it looked fine. However, when we went to sleep, we found out that the bed squeaked like a 200 year-old ship. Contacted customer "service" who responded with several questions including one that asked for the combined weight of my partner and myself. Odd? Rude? All of the above? Yes. I responded (less than 300lbs total in case anyone else would want to know for some reason). Emailed service again and they apologized for the quality and the weight question and suggested that I tighten the screws or lubricate the joints and such... Ok. New bed. Over $700 and professionally set up and I'm on the ground trying to tighten screws (there are a *lot* of screws). This did not work and I was not about to take the thing apart to oil or wax it or whatever. Another email to service. They included the supposed quality control team on the email response to me and requested that I send pictures of the bed. WTAF? How would pictures give any info on a squeaky bed? Whatever. I sent them pictures. No response. Asked for an update. No response. Sent flame mail. Got a response. They gave me some options including getting another bed. Unfortunately I chose the latter and weeks later another bed was professionally set up. The installers said that there had been something wrong with the manufacture of the bed. It still squeaked. I'm done. I've bought a couple other pieces from West Elm but I'm never going to buy anything from them or their affiliates again. If I want crap I can get that at Ikea and for much less. I would strongly recommend that people take their business elsewhere. The internet is littered with businesses that have failed because of crap products and especially *bad customer service*. read more