I would give the store 5 stars but Parking is not the best. You have to walk quite a distance from the garage to the store. Staff was very helpful read more

West Elm - My purchase - Furniture Stores Near Me - West Palm Beach, Florida

In love with my new bed. My better half decided to move in and I knew he wasn't crazy of my old bedroom set so I decided to buy us a new bedroom set to finally start our life journey together. I bought the bed from this store since he loves their stuff. I ordered the night stand from Homry.com and I bought the dresser from Crate and Barrel (another favorite store of his: dresser has not arrived yet). The staff were so nice. I received the furniture as promised and on time. Material is beautiful. I ordered two orthopedic pillows online for his lower back comfort. I also ordered these amazing Egyptian linen bedding, which haven't arrived... but over all shopping experience was great. I'm so into interior design so I'm always here. Colors I used were sand and white with a touch of gold in the painting for elegance. Waiting on the greenery & lighting. But overall I'm so happy with my purchase. I was hoping my better half would be happy too since it was bought all for him. If you're in the area stop by this store & you will not regret your purchase. read more

West Elm - Love the bed. - Furniture Stores Near Me - West Palm Beach, Florida

See all

Just got my area rug last week. I was pleased with the product but don't bother choosing "white glove" delivery! It is a waste of money. All they were willing to do was unwrap the rug and padding and lay it on the floor. I could have and should have done it myself and saved the $300. It was a good thing my friends rolled up the old rug and took it to the garage the day before. These guys were not willing to do anything unless I paid them more money. SCAM! read more

Had high hopes, furniture has taken well over three months,, my order has been sitting in a warehouse since 8/1/2022 and no one will call me back or give me an update. Madison was wonderful on the order side and for a brief time for follow up and no one seems to care. Madison, my rep, is great when I want to buy something. God forbid you need an answer No one has answered the phone for over 2 weeks and finally today Christine answers and when I say I am pissed off because no one has responded or tried to handle my issues she tells me not co cuss at her? Pissed off is cussing??? Really?? She then hangs up on my when I say "Pissed off isn't cussing". Who trains these morons? read more

West Elm is not what it used to be. Their website is a bait and switch. the products are not even West Elm. They are from China. Consumers should be notified when they are purchasing random vendors products from China but there are no disclaimers. I purchased a bench I thought was West Elm. It cost $1149. I checked out on the app and it said my total was $1149. A week later, when I went to pay off the balance of my card, I saw they had charged me $300 shipping without my consent. The bench wasn't scheduled to arrive until December so I just tried to cancel the purchase. I called and they told me to call back on a week. I called back 7 days later only to be told that could not cancel the order because it was from a vendor in China. Not even West Elm. While on the phone with a customer representative, saw that the website had several glitches that prevent you from seeing the return policy and shipping is not given to you in advance. They just charge whatever they want without your consent. Beware! read more

Do not order anything from West Elm. We ordered a bed on 9/3/2020 and were told the bed would be delivered from 11/27 - 12/5. We were then told it would be delivered by 12/11/2020. Today we are now told the delivery will be in mid February 2021. City Furniture and Ethan Allen to not have this problem. I would stay away from this company as they do not value their customers. We cancelled the order and will buy a bed from the 2 stores mentioned above. read more

I have been so frustrated with the entire process of choosing to buy my bedroom furniture through this company. I placed my order for my furniture in early July and spent $1500 on two bedside tables. After multiple pushbacks I am now looking at receiving these tables in JANUARY. I understand there are supply chain issues, etc. but at this point I want to just cancel my order. This brings about the worst part of this whole process- the phone number posted for this store is out of service, the email confirmations for the order give no option to alter or cancel the order, and that the customer service line for West Elm is not user friendly in the slightest. I am now approaching almost an hour of trying to get in touch with a representative. Will never shop here again. read more

This store has so many beautiful things. I love shopping here. I bought a beautiful dish set for my son and they're so gorgeous that I had to buy me is set too! So many unique ideas for decorating. read more

West Elm - Elm Street bowl - Furniture Stores Near Me - West Palm Beach, Florida

I was really disappointed in this store, there was almost nothing in the store. What they had was beautiful but nothing of variety and it seemed they just kinda stacked things in corners. There were a few other people in the store as well but it was so small that it felt like you were on top of them even though you really aren't. One of the employees asked if we needed anything and let us look around which was very appreciated! read more

Buyer beware. They do not deliver what is promised. You will NOT get your furniture ever. I waited almost one year to get it. GM has the personality of the gas shut off woman. She needs to be trained in customer service. I waited 5 times for over 4 hours each time as the cancelled it each time. No sorry. No gift card. No delivery. I cancelled and got a dresser at CB2 in a week. read more

Good store layout but really the worst and weirdest customer service at a west elm that I've ever encountered. Unhelpful and awkward

The store at the Garden's mall is very pretty, their managers are very good ! The only bad thing started with my fault of not have done my homework before in the internet about their reviews and they are not good, so I called to cancel my order only to start a nightmare even though it was 3 days before . Please .........review their cancellation on line and returns ' policy!! : ( Everyone who has to deal with that ...is for a not so good surprise...as mine ... we are not allowed to cancel and no one in their customer service can , after speaking and getting a manager on the phone who I made him to emailed me my request...he did not have or knew the real address or phone number for WestElm headquarters . Just Read Reviews !! They only have two stars and mine will be one for customer service and bad furniture 's reviews in the internet .... Five Stars for Susan Bentz their manager at the store great lady , skills, manners and very professional without staff like her that company will go no that far. read more

I had the best experience at this store. I called in to return some furniture that boy friend bought a little over 30 days ago. Sadie was very helpful on the phone. She explained to me the 30 day return policy but due to the holidays told me that she will ask the store manager if they can make an exception for us. The store manager told her that we can return for store credit. We took the furniture back to the store and everything went fast and smooth. We will definitely go back and replace the furniture. They have beautiful items. read more

After reading all these bad customer service reviews, I wonder why we keep shopping there! the delivery is messed up. We not only got the wrong bed frame but also the wrong colour. One time, we got a big rug, which we did not order! The delivery is also delayed and incomplete- got the shelves but no brackets! Our bedside tables have been delayed. We are returning curtains that say - on the website - that they are blackout, but they are not. I guess we sometimes get a nice sales person at the store (here and in Indy) that we continue to shop there- plus it's less expensive than others with nice styles. I think this will fade out soon and we will move on to another vendor or vendors. read more

We had a very poor experience with one of the employees, Madison Conover. We placed a significant order with her several months ago in which she assured us many times that the delivery timing is something she would monitor and help manage as we could only receive delivery after a certain date. Some of the pieces shipped ahead of schedule and we were only notified once the pieces were a day away from arriving. When we reached out to Madison for assistance, she replied in a curt and unhelpful email that she couldn't do anything. She offered no suggestions and didn't even bother to try to assist in anyway. It was clear that all she cared about was making the sale and not the customer experience or service thereafter. She made promises that she didn't follow through on. I would highly recommend working with a different associate if you're making a furniture purchase. read more

Absolutely beautiful furniture at West Elm at the downtown Palm Beach Gardens location. Jennifer greeted us when we walked in the store. Furniture is beautiful. read more

Nice products, good prices but terrible customer service at the call center. They really don't know where orders are or how long they will take for delivery. Ordered a couch in October for early December delivery, turned into late December and now end of January!! No apologies. Buy things you can pay for and take with you, don't trust them for shipping!! read more

It only gets one star because they answered the phone. Very disappointed, after two days , leaving my name for a call back, Jennifer did call me back, BUT , I was made to feel like a criminal. She was not helpful and she was very rude. She did not try to help me with my problem, told me after a year West Elm would not help me. I did not have my sales receipt , but she did not try to look it up. This was a purchase of bedroom furniture (3 ) pieces. I will take it up with the Home Office. Very disappointed read more

I just bought items for a friend's wedding. The associate (Suzanne) talked to another customer during my entire transaction. Very rude !!! Will not return read more

Terrible customer service. We ordered a dining table and ten chairs. The table arrived damaged and two of the chairs were broken. The table was immediately returned by the delivery crew. The chairs had to be shipped back by ups. It took 6 calls, over 10hours and 4 months to return the chairs. I found the experience exhausting and completely inappropriate for this day and age. I turned around and bought most of my furniture from Costco and as usual I had a great experience! read more

This is not a review of the specific store because I dealt with West Elm on the phone. I needed to order a replacement mounting base for my chandelier and I have called three different times in three weeks and spoken to three different representatives. I was assured each time that my part would be on the way and I have not received it. The third time I asked for a confirmation email when the part was shipped and I haven't gotten an email either. I then called corporate headquarters and left a message about the terrible customer service experience I had and they have not returned my call. It is my own opinion and my own experience that this is a company you should not buy merchandise from. If they absolutely refuse to service their merchandise and it is so difficult to get parts and service, it is better to buy somewhere else. Also, to have a corporate headquarters that won't even return a phone call when you leave a message telling them how poorly their customer service has been that is just theNail in the coffin for me. I will never order from them again and if you are the kind of person who likes to learn from other people's bad experiences, you should reconsider also. This has been my own personal experience with the West Elm. This is my own personal opinion about buying merchandise from West Elm. There are many other companies who give superior customer service that deserve our consumer dollars. West Elm is not one of them. read more

Love the store, the associates are so helpful and kind. Shout out to Suzanne, what an amazing person so helpful and took the time to help me with my purchase. Would 10/10 recommend west elm at the gardens! read more