I came in specifically to buy a new rod and reel setup. As someone brand new to fishing, I was looking for a bit of guidance on what to get. Unfortunately, despite there being four employees at the front register when I walked in, I wasn't greeted or even acknowledged. Which I dont really care for a fake hello, but just thought I should mention. I spent about 15 minutes browsing the reels, hoping someone would offer a hand as I was standing 10 ft from them, but the staff stayed behind the counter the entire time. They seemed more interested in complaining loudly to each other about their hours and lack of corporate support than helping customers. I ended up leaving without buying anything. I now understand why other locations might be getting more support, they probably prioritize the customer experience. read more

Dont bother calling as they will put you on hold and never pick up. I called to see if they had a product in stock, immediately got put on hold, then about 5 mins later when I arrived at the store, I decided to stay on hold to see if they'd pick up. Walking around, seeing two employees doing nothing, I grabbed my stuff and left. Stayed on hold for 15 mins more, before I gave up and hung up. Not sure if I'm going back to this place. Only reason I gave two stars is for the person who helped right when I got in the store. just don't call. read more

Staff is very knowledgeable also helped me figure out a few issues I was having and they were resolved without spending nearly as much money as I thought I would have to spend five stars for the helpful advice and you have created a customer for life. They have every boating need covered. read more

Just wanted to give a shout out to Shari, the manager, for always greeting her customers as they walk in and to train others to do the same. We could go to a closer West Marine but we drive the distance because We know, we'll get great customer service. read more

Was told by employee to come in to store if I wanted to price match a kayak being sold for less by manufacturer just to drive all the way here and be told that if the kayak gets here after the sale ends they won't price match lol... mind you I intended to pay for kayak in full on the spot to price match. Avoid coming here horrible communication and service all around waste of time read more

Place is a joke .. I think they got their employees from the adult continuing education night program .. nobody knows a thing about boats ... They didn't know how to enter their own June promotional 10% discount Yet .. signed me up for the gold program without any authorization .. Embarrassment read more

Please do not go to the Long Beach store everything is overprice and everything you may need they do not have in stock or offer to get it for you from the warehouse and when it comes it's not what you wanted. All they have are expensive rags. The staff are nothing more than high school kids that know nothing. this place should close asap read more

I have been a customer for twelve years. During that time I've watched Manager Sheri regularly improve the quality of operations many times over. She has also managed to keep most of her knowledgeable staff intact--not an easy task in these times. I look forward to many more years of their great service!i read more

I just bought a boat and wondered in to west marine. Wiliamena meant me at the front and showed me all around. Super friendly and informative. I ended up purchasing some good stuff from her, and she signed me up for a gold membership on the spot. I have been in many times since and her and Tina have helped me with everything from flares, to Tachometers for my boat. West Marine should be very happy to have such a great crew in San Pedro. My new home will be in Channel Island, I hoping and praying for the same results. Thank you Williamena for everything! Tim Adam's Membership #805-657-6326 read more

Store manager and staff saved our butts this weekend. We were stuck in the heat because of a bomb threat at fleet week. Manager took us (entire family) into her store pulled out chairs and water and said relax you can stay here until it's safe for you to make it back to your car. Truly amazing ! Yes we are boat owners and yes we will bring all our business to this store from now on. We are deeply in debt to you for your total random act of kindness. Thanks again, Bill B read more

West Marine - Boating Near Me - San Pedro, California

Great place to find my boating needs. Friendly staff. They helped me get some lines I needed.

I go to the San Pedro West Marine location often and have made many, many purchases there over the years. There's this manager there, I believe his name is Aaron. He has a very nasty attitude and treats his staff very condescendingly. Aaron is not friendly and greatly needs an attitude adjustment. I hope his upper management will sense the same and give him cause to be more helpful. He definitely needs the help. read more

This company is a scam! Protect yourself. We ordered a kayak and paddles back in May and still haven't received them now mid July! I have spent hours on the phone with their customer service who keep insisting it's been shipped and it's on its way but they somehow have no way of tracking it. We specifically selected these items because they did not show up as back ordered like so many other of their items when we placed the order. Now we've missed the entire summer to enjoy our kayak and they've done nothing to compensate us. "Satisfaction guaranteed"!! What a lie! read more

I purchased a couple of cables, a new Simrad radar and nav center from Laura who went way out of her way to make sure I had everything I needed to get back on the water. She has GREAT Customer skills and was an absolute pleasure to work with! read more

Even though this is a small satellite outlet they do a large volume of business and do a good job accommodating their customers. As a Port Supply customer they have gone the extra mile for me on a numerous of occasions. It's sad to see this store getting a bad rap for customer service. The San Pedro WMarine has my business. read more

I've been here several times and always received friendly knowledgeable service. They have a good inventory of marine products that seems always to include everything a boater needs. I never leave without what I needed and a few things just in case. The hours of business is great as well as adequate free parking. I recommend it to friends and family. read more

Ahh... what can you say its west marine. Way overpriced for everything, staff typically does not know much at this location and could sure work on greeting customers when they walk in. Often times they are out of what you came there for but overall ok in a pinch to get misc hardware or look at products you can then go on amazon and buy for half the price. read more

I walks in, they gots what i wanted, i pays, i walks out. Simple. 303 Aerospace conditioner best stuff on the planet. West marine sells it here read more

The sales associates are so helpful and offer great advice about whatever nautical predicament at hand. Sam and Bob are great.

The store manager and staff are exemplary in their customer service and knowledge of products. The store is clean and all employees appear professional, happy, and ready to assist you as you need. It's a friendly atmosphere and they always have what I need. read more

Came to pickup an order that I placed about a week prior. Wilhelmia (couldn't fully see her name tag, sorry if I misspelled) took amazing care of me, found my order, charged me out and I was on my way. Throughout everything that has been going on in the past six months, West Marine San Pedro has been there for everything my business needs. Thank you again so much for all the help! read more

Drove all the way over there to get some advice on which kayak to order. Guy could not be bothered and gave me some snotty answer. Male chauvinist, or just an ahole? Who knows. Don't waste your time going to West Marine! read more

A week ago I bought 2 Taylor Made boat bumper guards, air filled. They shredded within one week. I took them back today, with the proper receipt, and was told the "guarantee" could not be honored because the rip was not along the seam....When I bought them, the salesperson told me that Taylor Made had an excellent guarantee...They did not last a week...I asked why West Marine sold products that fell apart in one week? No answer....I will never shop in a West Marine ever again....poor product, poor guarantee, poor service...Horrible times 10,000!! read more

Avoid Pedro! I love West Marine and wished they kept the one in Huntington Beach. I've been to Long Beach and it's OK, but the best location is on Lido in Newport. Anyhow, stopped in to the Pedro store for the first time today. Ugh! SLOW as molasses at the checkout and customer service was marginal - just like pretty much everything else in the neighborhood. Totally worth the drive to visit a cleaner store with better customer service. read more

Had a really disappointing customer service...or should I say "no customer service" experience. Had called prior to visiting the store to inquire about some boat paint and primer. After being assured the product was available, we went to the location. When my wife and I arrived in the store, we were not greeted, though there were more employees visible than customers. After looking for the paint, I approached a young male employee who was affable, but not terribly knowledgeable on the subject. I asked if the person with whom I had spoken on the phone was available. He stated he would check. He left and returned shortly indicating the man to whom I had spoken would be out soon. We wandered the store for another 20 minutes, and not only did the gentlemen for whom we were waiting never come out, none of the other 4-6 employees visible in the store offered us any assistance... though at least three of them made direct eye contact with me. After about 30 total minutes, we decided to leave. I could speculate that the level of my melanin content was a factor in their ambivalence, but that would be speculation. What I can say is that, though they were not rude, they were clearly apathetic! I will never darken their threshold again! No pun intended! read more

L-A-M-E. Customer service is terrible. Placed an in-store order and paid for it. When I went to pick up order, I ended up waiting 40 minutes to find out most of my order was missing and they were unable to order another one. There were two sales people and four customers in the store during my visit. read more

I placed the order online and they said they would notify me when I got there a month past and I called and they said oh yes we have already received it let her know that I haven't got a notification about him do you know when they came in he couldn't tell me and so I let it go. So when I had a chance to go pick them up they were some rain pants xxl. I'm kind of a big guy but I tried on some pants previously before ordering and they fit right. So the day that I came in they were telling me that they put him out because it took so long we tried calling you I guess they had the wrong number but they found him one of the large gentleman that was working there asked what size are they I told him he replied good luck while he was patting his belly I didn't say anything but I did take offense to it so I went to go try am on afterwards they fit just right afterwards he told me no luck I replied yes they fit just right. And on top of that I was waiting in line in for about five minutes with no one there because apparently they were busy all three of them. Just the fact that the person is big there's a certain way to say things to another person so I read this very poor customer service read more

My hubby and I always stop by this place if we need something since its on the way to dock are boat. Every ones friendly and I get to bring my dog in the store with me, they even offered him a dog treat! They have a wide range of things, kinda pricey but its faster and easier then finding it on the web and waiting for it to be delivered. 2 thumbs up for being pet friendly! read more