I came in specifically to buy a new rod and reel setup. As someone brand new to fishing, I was…read morelooking for a bit of guidance on what to get. Unfortunately, despite there being four employees at the front register when I walked in, I wasn't greeted or even acknowledged. Which I dont really care for a fake hello, but just thought I should mention. I spent about 15 minutes browsing the reels, hoping someone would offer a hand as I was standing 10 ft from them, but the staff stayed behind the counter the entire time. They seemed more interested in complaining loudly to each other about their hours and lack of corporate support than helping customers. I ended up leaving without buying anything. I now understand why other locations might be getting more support, they probably prioritize the customer experience.

Dont bother calling as they will put you on hold and never pick up. I called to see if they had a…read moreproduct in stock, immediately got put on hold, then about 5 mins later when I arrived at the store, I decided to stay on hold to see if they'd pick up. Walking around, seeing two employees doing nothing, I grabbed my stuff and left. Stayed on hold for 15 mins more, before I gave up and hung up. Not sure if I'm going back to this place. Only reason I gave two stars is for the person who helped right when I got in the store. just don't call.

Reservations: Do your booking on their website: https://catalinaexpress.com/schedule-fares/ or call…read morethem at: (800) 805-9201. Discounts: No discounts here. Costco use to sell Catalina Express gift cards. They haven't sold them since covid. Parking: There's a parking place and a shuttle bus that takes you from the parking lot to the terminal. About $22 for all day parking. Ferry's Ambiance: The ferry's are relatively clean, has a decent amount of seats inside and outside, and a couple of working unisex restrooms. The boat ride is about an hour long. So make sure you take your Scopolamine or any other sea sick pills. If you schedule a evening ride back, please do yourself a favor and seek shelter inside or wear a lot of layers of clothes when sitting out. It's get a bit chilly and slightly wet. Sightseeing: You'll be able to see the famous vincent thomas bridge and a lighthouse nearby. When you get closer to Catalina Island, you'll be able to see the Casino. Food and Drink Of Choice: Haven't had any food or drinks, but they do sell them. Note: You're able to bring food and non-alcoholic drinks onboard. Catalina Express For Thought: Only company that shuttles you to Catalina (Long Beach, San Pedro, and Dana Point) besides Catalina Flyer (Newport). I guess i'll have to travel via Catalina express.

2024 & 2025 | San Pedro | The Catalina Express is always a fun adventure with friends or when I…read moretravel solo! Great customer service, speedy ride & well-organized! I also love the great vibes of everyone excited to get to Catalina Island, it's awesome!! On Board | Plenty of seats, upstairs and downstairs of the boat! It also depends on which boat arrives, one is bigger than the other! I like sitting on the inside of the ferry & glancing out of the large windows! Sometimes there are Catalina Express Magazines on board to look through! Restrooms are inside of the building, as well as on board! Tickets | Buy online! $42 each way! I always buy a round-trip ticket, as sometimes, especially on holidays, the ferries can be fully booked; sold out! Also, if you need to change the time on your booking, it's $5! Parking | Plentiful! $22 per day! Free for the 1st hour! $2 afterwards! Refreshments | Cafe | Upon arrival, inside of the building and on board! I usually go to the café inside of the building and get a freshly made egg and cheese burrito to go...so delicious, especially with the side of salsa! There are tables and chairs outside to sit down and eat! Arrival | Arrive early to get a great seat, as there are no assigned seats! Customer Service | Incredibly friendly! You're greeted by someone who scans the ticket on your phone, as you're boarding, as you hand your one item/luggage(23″x23″x37″, also allowed 1 carry-on) over to the baggage handler, on board and during the trip! I've gone back-and-forth to Catalina so many times that some of the crew and I recognize each other! Hahaha! Larger Ferry Arrives | There are tables & seating and some areas! Instead of having over your luggage, you wheel your luggage onto the ferry! Other Passengers | On my first ferry ride, a day trip, I sat near a solo traveler from South Asia! We ended up talking plenty, had plenty in common, including travels and she joined my friend and I throughout the day exploring Catalina Island, was so much fun! Overall | I'm always excited to board the Catalina Express, as there's always an adventure in store! Let's go!!

I recently charted a yacht for employee appreciation week at the company I own. We all had a…read moredelightful time, except for the Executive VP who barfed into the harbor--an unlikely and smelly chum--and caused the fish to start floating belly up in the water! (AG, you know who you are, lol). Other than that mishap, it was a fantastic experience, and it made me consider participating in a yacht timeshare myself. Boating makes me want to quit my career and travel the world by sea. But alas, Wifey likes her diamonds, and I like my luxury cars...

Poor customer service and poor quality of boat. I have to…read moresay it's difficult for me to write this review as my family and I were very much looking forward to spending a beautiful day on the bait to celebrate my dads birthday. And all though we still made the best of it it really did not live up to what was promised and the amount of money we paid. So let's start with m: 1. The address did not match what was listed on their Yelp page and created a lot of confusion and frustration especially since we had kids with us. I had to text the owner, Mario, and he gave us another location to charter form which was not at all what was listed on their page. 2. Not sure if the captain of the day,Noah, was having a bad day or what but he was definitely not in the mood to greet us properly. He was very short, not so friendly and barely spoke to us during our ride. 3. The boat was not like the photos they presented or posted on Yelp. I even texted the owner and asked him to send me a few photos of what the boat will look like. It was definitely dirty, the coaches were so damaged and dirty they had black clothes over them. One of inside couches was wet, my uncle sat on it unknowingly making his pants wet and him uncomfortable for the rest of the ride. 4. The table surfaces were all damaged & chipped. We had to be careful for the kids not to get splinters when they would approach the table to grab something to eat. 5. Worst of it all was that we only watched cargo shipments for 2 hours!! On our phone call with Mario mentioned we can go through the canals and even get a far glimpse of the Queen Mary but we didn't. We even asked Noah to take us the other way around into the open water and he said no he needs to this way first (meaning by the cargo shipments). It was very disappointing since it was my dads actual birthday and the experience was completely robbed from us. It's very sad that we wasted over a thousand dollars and didn't receive what we had paid for. And I even texted Mario afterwards telling him our concerns but didn't get a reply back. Poor customer service.

I live in Long Beach California. World War 2 battle ship in my backyard…read more I highly recommend this Naval Battle ship tour. You can spend literally hours on the ship. Plenty of knowledgeable to soak up. God Bless the US Navy!! I recommend.

Went on a Saturday with a friend whose father was a mariner. The ship has a colorful and diverse…read morehistory. Hosting Presidents, involved in conflicts spanning decades, numerous upgrades and refits. For a military history nerd like myself the experience was unforgettable. We did the self guided tour and spent time absorbing the videos and explanations posted throughout. The volunteers were more than happy to answer questions and provide additional information. Seeing how the 16 inch guns operated especially sustaining the rate of fire they did was unbelievable. I came away with a new level of respect for those sailors. There is a lot of history here and is worth taking the time to learn and share it.

One of the best experiences in my life! Everything was very smooth, the captain Andrey is really…read moreattentive and nice. He also asked all my questions about sailing and even showed some tricks. The price is really affordable. Highly recommend!

Best experience on the yacht. Capitan is just a master, and a great host. Vary happy. Thank you,…read moreNemo!

We use these docks during the summer for loading scout to go to summer camp on Catalina Island…read more High quality facilities in a great location.

The best idea the Port of LA ever had Now visiting boaters…read moretie up and enjoy the Museum and the restaurants and soon the new Ports O Call! This Harbor despite its size had nowhere for a visiting boater to tie up and spend some money! I only hope the new Ports O Call developers add more dock space for boaters to tie up down there as well. Plus hopefully the owners of the Queen Mary should add some visiting boater docks because who loves to tour a ship more than anyone... boat owners! Look at the success across the channel over at Rainbow Harbor and the visiting boat docks over there-- always full of boaters spending money on souvenirs, food and drink.. Bring your boat or a group of boats over to the downtown marina in LA right in front of the USS Iowa and tour the ship, go inside the Maritime Museum next door-- its only like $2 or eat across the street at The Grinder--(awesome burgers) cheap date :) Take the free trolley ( on tires not rails) to several points of interest in the area!! Even the kids can climb on one of the Queen Mary's propellers laying on the grass right next to the docks :0 And no I don't work for the Port... I'm just a boater who uses the new docks and my kids love going-- Keep up the great work POLA in making our Port the most fun, family oriented Port in the US....

Spontaneously decided to go with my 3 other friends while just walking around Long Beach after an…read moreevent nearby. You had to book it on the website but it was so easy and fast that I was able to book it while in line. They need an ID before you can start so don't forget that! My one thing I would be whiny about is that the life vest pile had some dirty stained ones but we managed to pick out some clean looking ones from the piles. They have a separate bin for when you leave and there is a guy that apparently cleans them after. Overall we had a very chill and relaxing swan ride. Remember you don't need to be paddling the whole hour unless you want your legs to feel like jelly after. Staff was very friendly and even helped us take a group photo in the end.Would not mind going here again, definitely worth it for the good memories.

June 28, 2025 | Long Beach | Saturday | Once I spotted the Swan Boats, I knew my friend and I had…read moreto take a ride! Hahaha! How fun! Swan Boat Ride | Everyone has to wear the puppy life vest well I did not go with my dress, safety is key! Hahaha! The ride was fun, as it does require that you pedal... So get ready to get a two for one, fun ride as well as exercise as you enjoy the view along the way! Cost | $13 per person! We were told to buy our tickets online; easily on our phones! Photo ID is required as well! An hour long ride! Note | I recommend bringing/wearing a hat and/or sunglasses if it's a super hot day! There is a cover on the top of the Swan Boats, which helped shield us from the intense heat on this particular sunny Saturday! Sighting | I nearly passed out when I noticed there was a wedding in progress as we paddled by, so beautiful! We paddled by as quickly as possible as not to disturb their photo moments! The scenery was quite beautiful! The other boats paddled by quickly as well and went to the side to watch from a distance! I bet the boat actually looked quite beautiful in the background in the photographs! Maybe that was their plan all along! Overall | Yes, please! Swan Boat rides are super fun, as well as lots of laughs along the way! Cheers to Pedal power! Haha!

We've been taking Harbor Breeze Cruises for many years and have probably been on the Long Beach…read moreHarbor Tour more than a dozen times. Whenever we have family or friends visiting from out of state or overseas, it's one of our favorite activities because it's a relaxing way to see the Port of Long Beach, the Queen Mary, and, if you're lucky, the sea lions. We brought another group yesterday, and everyone enjoyed the tour. The only downside, in my opinion, is the boats used for the harbor tour. Yesterday we were on the Kristina, and in the past we've also been on the Caroline, which we chartered for my mother's ash-scattering ceremony about 14 years ago. Both vessels are showing their age. I also think the marketing could be clearer. The photos on the website and many travel sites prominently feature the newer catamarans, which gives the impression that those are the boats used for the harbor tour. I actually called ahead to ask and learned that the harbor tours use different vessels. While I appreciated getting the correct information, many first-time visitors probably wouldn't think to ask and may expect the newer boats shown in the advertising. The harbor tour itself is still worthwhile, and we'll likely continue bringing our guests because we genuinely enjoy the experience. I just hope Harbor Breeze considers updating or refurbishing the harbor tour vessels and making the marketing a little clearer so guests know exactly what to expect.

I took the 2 1/2 hour Whale Watching & Dolphin Tour. I've always wanted to see a whale…read more When you check in you get a paper ticket and they tell you which dock you go to then you line up. There was a lot of people in line. I was in the middle and thought I wouldn't get good seats, but I ended up sitting outside in the front. The boat is really nice and big. The front is the best place to sit with a good view of the whales and dolphins. The inside was packed and you don't really see a lot and sitting outside in the back you could smell the fumes from the engine. I did see dolphins and whales - the mom and the calf. They had a couple of experts talk about the whales and dolphins. We were past Newport Beach when we finally saw the whales. We spent a good amount of time seeing them. Then we went back. It's gets windy. It was a fun experience.

We did the Harbor tour and really enjoyed it! A nice way to take in some fresh sea breeze. The…read morestaff was super nice and knowledgeable. My main complaint is that I wish they wouldn't blast music the entire time, esp as it sort of ruins the experience. I took a tour a year back and there was no music. I also wish there was a little less chatting through the intercom and more time for quiet to enjoy the scenery. Other than that we enjoyed it!

POSITIVES +1) The crew was very friendly…read more+2) The boat was very clean. Especially the galley and restrooms. +3) The narration from tour guide was informative and easy to hear over the loudspeaker. +4) I appreciate them taking precautions with COVID like requiring masks and having a separation window in the galley. +5) The galley snacks are reasonably priced. You can bring your own snacks if you like. We did. +6/-6) The crew does accept tips. For our experience I would absolutely have tipped. But because of -2) below I did not because that had my unused $40 ticket fee already that was not refundable. I felt that was my tip instead. See below. NEGATIVES -1) The access to the boat IS NOT handicap accessible. I did not see this warning on their webpage when we ordered a ticket for our 75 year old mother. If I missed the warning I apologize. -2) Tickets are non refundable once you order. This was noted on their website. We ended up loosing (1) $40 ticket cost because our mother was not able to go. It would have been nice to have been offered a voucher to come back at a later date considering, A) you had our money already, B) 1 return voucher would have obviously turned into other purchased tickets and not just the one person and they would have gained more fees. -3) Because tickets are non refundable I do not recommend buying them in advance. Although you save $5 by buying early you may end up loosing out if your whole party doesn't end up going like we did. Just get there at least 30-45 minutes early and get in line. You'll be fine.

Our first cruise with Royal Caribbean exceeded every expectation and turned out to be one of the…read morebest vacations we've ever taken. From the incredible crew to the food, entertainment, and overall experience, we had an amazing time and are already looking forward to our next cruise. We took a 7-day cruise to Cabo, Mazatlán, and Puerto Vallarta. What made our first cruise truly incredible was the exceptional customer service from every crew member we encountered. As soon as we boarded, we headed to Playmakers for a drink, and Caesar immediately set the tone for an amazing trip. As first-time cruisers, we appreciated him taking the time to explain the ship and share great recommendations. Before arriving in Cabo, we ran into an issue securing an early tender because we had booked a third-party excursion. Florina was incredibly kind and determined to make sure we got there on time. Thanks to her, we made it! Our favorite pool bar was the Solarium, and bartender Anthony was a big reason why. He memorized our drink orders, always had a smile on his face, and we loved talking with him about life working on a cruise ship. In the Main Dining Room, our server Menard and assistant server Dewa were outstanding every evening. My boyfriend and I have both worked in fine dining for years, so we pay close attention to service. Their hospitality, timing, attention to detail, and recommendations were consistently excellent. Our stateroom attendant, Shomari, was equally amazing. He helped track down our luggage before we even asked, checked in with us every day, greeted us by name whenever we saw him, and quickly helped when we had issues with neighboring guests. His kindness made us feel genuinely cared for throughout the cruise. The food was another major highlight. We loved the Main Dining Room, Windjammer buffet, Café Promenade pizza, and the Mexican food by the pool. The rotating dinner menus kept things exciting, and everything we ordered was excellent. We also spent plenty of time in the buffet and loved the variety, from American breakfast to Indian and Asian cuisine. Everything was consistently delicious. However, I don't think we'll ever get the "washy washy" song out of our heads! Our balcony stateroom (1364 on Deck 10) was another highlight. The location was perfect--just one flight of stairs from the buffet and pool deck and a quick elevator ride to the dining room and entertainment. The balcony was worth every penny, with beautiful sunsets, endless ocean views, and even a lightning storm. The room felt surprisingly spacious for two people. The only downside was the TV, which frequently lost signal because of satellite reception. I'd recommend purchasing Wi-Fi and bringing a laptop or tablet if you like watching shows during downtime. We bought Wi-Fi for two devices, but honestly one would have been enough since it's easy to switch devices. We also debated buying the drink package before sailing. Since we don't drink much, knew we'd be in port for three days, and ended up getting seasick, skipping it was definitely the right choice. House drinks averaged about $9, daily specials were around $8.50, and specialty cocktails were about $14. Between the two of us, we spent around $400 on drinks during the entire cruise. The drink package would have cost us nearly $1,000, so we saved a lot of money. We also brought refillable water bottles and filled them at the buffet throughout the trip. The pool areas were nice, but we consistently struggled to find space in the pools, hot tubs, and chairs around the main pool deck, even though the ship didn't seem full. We usually found chairs on the Sun Deck instead. We also spent some time in the casino. We didn't have much luck, but it was still a fun experience gambling while out at sea. There was never a shortage of entertainment. Between the live music, bars, shows, activities, and simply exploring the ship, we honestly could have stayed another week and still not experienced everything. Our only significant negative experience involved the neighboring cabin. A group of unsupervised boys repeatedly knocked on our door, stole our door magnets, and prank-called our stateroom phone while leaving screaming, profanity-filled voicemails. The crew spoke with the family after we reported it, but we felt the situation could have been handled better. Thankfully, it was our only real issue during the trip. Despite that isolated experience, we absolutely loved our cruise. The food was fantastic, the entertainment was endless, our room was wonderful, and the crew delivered some of the best hospitality we've ever experienced. Royal Caribbean has set the bar incredibly high, and we can't wait to cruise with them again.

Some observations as we finished up our week on an Itinerary from Long Beach to Cabo, Mazatlan and…read morePuerto Vallarta. 7/17-7/24/26 The staff - amazing, hard working, focused on the experience. A lot of them are on a 7 month contract away from family and friends. Acknowledge them. Tip them well. I don't believe I saw anyone being inactive ever. If you buy "the Key" package and you book excursions thru Royal, it eliminates some benefits of early disembarkments at the three shore days. So the benefit becomes internet and early exit at the end of the cruise. Also fast pass on flowrider. The special seating for the shows like Ice Skating is limited to 52 seats. So you have to still get there early. I think internet alone is a better value. Casino is smoking. So be prepared to smell if you go in. Bingo was fun but can be really full. Get your seats early and bring pens with you.( daubers are 3$ each ). Laser Tag was short but a blast. Sign up for multiple sessions. Escape room was handled well. We saved it until last day. Trivia was fun and kills time. Loved the Windjammer for breakfast. Never ate in the main dining room for breakfast. The bacon and the cantaloupe alone made it worth while. Main dining is hit or miss based on menus but it feels special and upscale. All food was great but the limited mixed menu will seal the deal whether you go that night. Our servers rocked we tipped them extra. Playmakers has a great steak fries and chicken sandwich option ( extra charge but good when everything else is closed or you want really hot food.) Cafe Promenade - we struggled with the sandwiches here but you may find something you like. The desserts mirror Windjammer and the pizza , I like the cracker thin crust, my family, not so much. But quick service food is a lifesaver. El loco Fresh on deck 11. Nice selection of Mexican Style food. Although the nachos were super hard or super chewy( probably humidity.) Windjammer for lunch and dinner was great with a nice selection of all nationalities and great bread choices. Be sure to bring a water bottle you can keep full or ice and water. The ship itself feels old and shows signs of wear. As it should going strong for 24 years. ( we had stains on our walls and sofa bed but didn't complain as hotels have the same Wear and tear ) Our cabin. 9th floor, a struggle to stay cool. Bring small personal usb style fans. This Saved me for sleeping cool. Get a cruise approved adaptor for the plug. There are only two plugs in the whole cabin. The fridge struggled to keep drinks cold. ( balcony room ). Room crew cleaned up nicely. I tipped extra. Elevators - expect long waits from 9am - 10pm Overall mixed feeling on value from what was spent to what was delivered. Thoughts? - I know some folks swear by the Naviagator. Again loved the staff! Just the best.