Cancel

Open app

Search

West Michigan Dental Professionals

3.0 (2 reviews)
Closed Closed

Services - West Michigan Dental Professionals

Cavity treatment

Dental exams

Tooth filling replacement or repair

West Michigan Dental Professionals Photos

You might also consider

More like West Michigan Dental Professionals

Recommended Reviews - West Michigan Dental Professionals

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - West Michigan Dental Professionals

You might also consider

Verify this business for free

People searched for General Dentistry 819 times last month within 15 miles of this business.

Verify this business

Robinson Dental

Robinson Dental

1.6
(58 reviews)
12.1 mi

Although I feel I've had quality care, this office is out of control when it comes to "pressure to…read moreUp Sell their services" been going here for over 18 months and it just cost more and more each time as they make you feel you have major issues that need attention. Frankly I no longer trust them! Going to get another opinion as with as much money as I've spent to keep things healthy, the cost shouldn't be more over time but less if their in fact improving your overall dental health. Your priorities seem to be profits over the actual patient need and their ability to afford the care even with insurance. Shameful!!! I'm over this place! Get a second opinion as I suspect things are not as they would like you to believe. Places is shady!

I feel it's important to share my family's experience with Robinson Dental in Wayland and explain…read morewhy we ultimately decided to leave their practice. Before choosing this office, I encourage anyone considering Robinson Dental to read reviews for all of their locations. You'll notice recurring concerns from patients regarding communication, patient treatment, billing issues, and a lack of accountability when problems arise. Unfortunately, our experience reflected many of those same concerns. After a very patience and long few years, we have decided it's time to find a dental practice that values its patients. The biggest issue throughout treatment was communication. During appointments, Dr. Young often made appointments feel rushed, concerns were frequently brushed aside, and conversations often came across as dismissive or accusatory instead of informative. There were multiple occasions where treatment instructions changed without explanation. My Partner was repeatedly told to switch Invisalign trays after one week, only to arrive at a later appointment and be criticized for not wearing them for two weeks. Other times, the opposite happened. Rather than acknowledging that the instructions had changed, she was made to feel as though she had done something wrong. Before a planned vacation, she specifically asked if she could wear one set of trays an extra week while she was out of state. Doctor Young approved the request. However, when she returned, she was reprimanded for being behind in her treatment because he had forgotten approving the extension. Treatment was paused during my partner's pregnancy because complications made it impossible to wear the trays without becoming nauseous. This was discussed and approved. Within two weeks of giving birth, she scheduled an appointment and completed a rescan so treatment could continue. Even though returning at her earliest convenience after recovering from giving birth she was criticized for not returning sooner by Dr. Young. In addition we were told the replacement trays were urgent, yet they took approximately a month to arrive at the office. We only found out they had arrived because we called to check ourselves. Even after they arrived, the fitting appointment was scheduled weeks later despite previously being described as urgent. Similar delays happened more than once throughout treatment. There were occasions where tooth attachments fell off and were reported to Dr. Young. We were told everything would be fine and no action was necessary. Later, when the trays again failed to track correctly, additional rescans became necessary. The billing process was equally frustrating. We were repeatedly told the account balance was up to date and that everything was "good." When our insurance temporarily stopped paying the estimated amount, we were instructed not to make payments while the office waited for the insurance company. At a later appointment, we were unexpectedly told there was now a late fee because the balance had not been paid--even though we had followed the office's instructions. Scheduling problems became another recurring issue. On one occasion, we confirmed a Tuesday appointment the previous Thursday, only to arrive and discover it had been canceled without any notification. Rather than attempting to correct the mistake or fit us into the schedule, the office simply offered another appointment over a month later. There were also multiple occasions where appointments were booked before leaving the office, only for us to arrive later and be told no appointment had actually been entered into the system. Again, there was little effort to accommodate us that day despite the error originating from the office. Everyone can have an occasional bad day or make a mistake. But repeated pattern mishaps over the course of treatment and after investing significant time and money into treatment, we no longer had confidence that Robinson Dental is a good place to be.

Photos
VIPs - The Beckwith family
VIPs - The Beckwith family
VIPs - Larry & Sue
VIPs - Larry & Sue
Dr. Beth & Dr. Scott and their kiddos

See all

Dr. Beth & Dr. Scott and their kiddos

West Michigan Dental Professionals - generaldentistry - Updated July 2026

Loading...
Loading...
Loading...