The people are very nice, I had a problem with my key fob and they took care of it right away. They…read morecleaned up my car, it looked brand new, I would deffentilly purchase a car from them again, they are super!

I bought a truck from here over a year ago and have had nothing but problems since. When we went to…read morepick it up, it had not been cleaned or detailed AT ALL and they did not have it ready for us, so we had to wait almost 2 hours after driving 6 hours to pick it up. They SPRAY painted over the original paint on the bed to make it look newer and in better shape than it was, so now the spray paint has been peeling off everywhere. The toolbox on the truck doesn't work- like it doesn't open and close or lock. Also, they only gave me one key and insisted that there was no additional key or a key fob... for a 2019!!! After talking to my local dealership, they were supposed to include a second key and key fob with my purchase. I am absolutely disgusted, and would never buy anything from them again.

I have been having my Porsche, Mecedes GLA and Mercedes GLC 300 inspected here for the last 4…read moreyears. My wife's GLA expired and I called to get an appointment. They could not see me for a week. I drove over and talked to Trey Kight, at service desk. I ask him if he could call me if he had a cancellation. He said,"Do you have the car with you?" I did and he took it right in. 30 minutes later I was out the door. Trey and Loyalty are unbelievable in my book!

I hope this review could be positive but after the experience I've encountered with this dealership…read moreI feel I must warn people to stay away from the sales and service department. I've had several repairs done to my 2017 Silverado which have been not repaired correctly or charged for repairs which weren't needed in the first place. I had a front and rear diff service completed and less than an hour from picking my truck up the rear diff was leaking. I was advised by a manger that it was residual oil, only for him to change his tune and apologies that the rear diff was leaking and had to be re-sealed again. Mind you they had the truck for over 7 hours on a Friday and then I had to come back the next day for it to be fixed. I then came back for a standard oil change which went fine, and I was told I need my front brakes replaced soon. I had my front pads and rotors replaced; both lower control arms and my left front wheel bearing. I asked for my old parts back only to find my front pads to be close to 55% worn. I brought this up to manager Rio once again about feeling deceived on needing a brake repair that wasn't warranted. These repairs were completed back in Oct of 2025 Since then I've brought my truck back several times for a clunk noise that wasn't present after the front lower control arms were replaced. I was lied to several times that the repair was fixed only to drive the truck literally out of the parking lot to have it make the same clunk noise. In Jan the dealership had my truck for one day less then a month. When I came to pick my truck up I found the windshield had a huge crack through the entire windshield. I vented my frustration only to be told by another manager James Bridge that I was a liar and that the damage was present when I dropped off my truck. I told him to please check the cameras, he then stated they don't have any. He then proceeded to give me a walk around paper stating the damage was there...but guess what where my signature it wasn't there and it wasn't a drop off because they gave me a loaner.... I can only assume the dealership was attempting to pull another fast one. I ended up speaking with the GM who told me they were going to take care of the windshield. I then brought my truck my again for the windshield and suspension clunk noise for its 5th (repair/fix) while I was there other customer was venting how she bought a certified used car which was more like a lemon rattled with issues for being a certified used car that she had owned it for less than 2 weeks. During my visits I never once used fowl language or yelled. I did vent my concerns and frustrations to the service department as one would with these concerns Only to have the manager James Bridge very sternly and angerly tell me once the windshield was replaced I was no longer welcome to the dealership and they were not going to look into my cluck issue since there isn't a safety concern with it, even after James even helped my advisor write up the concern, the adviser was completely apologetic at the way he handled the situation and had no clue where that came from. If you take your vehicle here be prepared to be gas lit about repairs that are not needed, damage to your vehicle that wasn't there and if you vent your frustration you'll be asked not to come back. If you need an oil change and a tire rotation sure but for major issues stay away.

New Vehicle 3 days ago -- I purchased a one-year old Jeep Grand Cherokee from Chris Quinn and Quinn…read moreMotors. Quite simply the best car buying experience I have had in 42 years of driving. Direct, no pressure approach to the pricing and financing, and no hard sell on car care packages and add-on's. Gave me a very fair trade-in value too. Great people to deal with and great experience. Highly recommended.

Buyer Beware: Quinn Motors sold me a 2014 Ford Escape that completely died mid-drive at 35 mph on…read moreday 4 of ownership, creating a massive safety risk. A certified Ford dealership inspected it and found physical salvage yard markings under the hood, proving an undisclosed engine swap occurred before the sale. It also has a manifold turbo leak venting carbon monoxide directly into the passenger cabin. It is also a fire hazard with a cylinder misfire and manifold turbo leak. Quinn Motors put the wrong color on my Buyer's Order, and management flatly refused to give me a refund. Formal dealer fraud complaints have been filed with the MVDB, DMV Law Enforcement and the VA Attorney General.

Helpful and honest! We're visiting the area and my check engine light came on last night. Josh…read morechecked it quickly, determined the issue may have been dirty fuel that didn't require spark plug replacement and since it was driving well that I was good to go after he cleared the light.

It's honestly rare these days to find a repair shop you can fully trust, but this place is the real…read moredeal. They've been in business for years, and it shows--not just in their experience, but in how they treat people. I brought my car in expecting a major repair, and instead of upselling me, they walked me through what actually needed to be done and what didn't. That kind of honesty is hard to come by. They took the time to explain everything clearly, never pressured me, and made sure I understood my options. In a time where it feels like everything is about squeezing out more money, this shop stands out for doing the opposite--being fair, transparent, and genuinely looking out for their customers. If you want a mechanic you can trust long-term, not just for one visit, this is the place. I wouldn't take my car anywhere else.

Great shop, great service, prompt and fair with cost. Will definitely do business with them again…read morein the future

I've been using Carroll's Automotive for 17 years after finally getting fed up with the poor…read morequality of work and unrelenting upselling at the dealer (Williamsburg Jeep). Carroll's Automotive does honest work, fixes what needs to be fixed without trying to sell you repairs you don't need. I would highly recommend this business for your automotive repair needs.

This place does thorough work at reasonable prices. Explained things in detail and I didn't feel…read morelike I was being taken advantage of with extra services, as I've felt at other places because of being a woman.

Huge accolades to Williamsburg Automotive Repair. After thinking I needed new brakes on my Nissan…read morepassenger van and being new to the area, finding a good automotive repair shop seemed daunting. I did a search, found Williamsburg Automotive Repair, and crossed my fingers. After inspecting it was determined my brakes were fine and they called my husband to let them know it could wait. I also got an oil change and it was WAY less than I was expecting. Thank you for being an HONEST business.....we have four drivers in our home and we have found the place we will return for car maintenance. If you want an honest opinion, car care you can trust....this is the place for you!

Bobby's is the best ! The other day my tire blew out on rt 17 - I live 30 minutes away - Bobby…read morehimself came to the rescue - ordered 4 tires and gave me a ride home to wait. Over and above - the staff are ver knowledgeable especially Amanda - I'll be going back for all my maintenance and service needs. Vickie

I have been dealing with Bobby's Auto Service Center since he got started in his own business…read more Bobby and his crew are experienced auto technicians that truly care about their customers. From State Inspections and oil changes to major auto repair they can take care of your needs. Reasonably priced and quality service. Quality service is not cheap and cheap service is not quality work. Just to let you know this is a prime spot for state inspections and it is first come first served so there can be quite a wait at times but at least they are not the type of shop that is just out looking to rip someone off by telling you need work that does not need to be done. Make sure you give Jasper some love when you go by there..

Today I encountered professionalism which is unparalleled to any business experience I have…read moreencountered in my 8 decades of life. Dealing with car issues is not something I know about, nor have experience with, but was at the point of having to deal with the State Inspection and having to wait for it to be done. The excellent credit goes to one man: Darin Christensen. Darin was the one who set up my appointment at a time to suit me and when I arrived, guided me through the entire process, including walking me to my car in the snow! important to me: very well appointed waiting room... leather sofa and chairs with cushions (not the usual miserable plastic molds) and very clean and calm. Being treated with courtesy, and kindness by a knowledgeable, professional individual. Very reasonable prices.

I got my oil changed here. They were fast, did a great job, and charged me a fair price. I will…read moredefinitely be back!