I just got the best cleaning by Elizabeth the dental hygenist. The Dentist was very kind and informative; I'm definitely coming back for the rest of my dental needs. Great Experience! read more

Don't be tricked by the modern equipment and smiling faces, this place is a complete ripoff. They are out of network and charge absurdly expensive prices for procedures that aren't covered by insurance. I am beyond angry with them. I went in to get my teeth cleaned and instead I got an incredibly extensive set of x-rays that I'm not sure was even looked at, no cleaning, and a recommendation that I needed to have a 450 cleaning process. They pretty much straight up refused to just do a regular cleaning. I realize that sometimes you need more serious procedures but I wouldn't trust them to figure it out. To boot, I got a bill for $95 for whatever it is they supposedly did while I was there. read more

Great first time visit. I liked the staff, service, nice office & Dr. My hygienist was excellent, which is the most important thing for a good cleaning! read more

I used to be a fan of Westend Dental but not anymore. It seems that over time all they care about is billing me and my insurance for services instead of the care I need. The straw that broke it was when my hygenist tried to get me on a 4 month cleaning plan. What???? And that was after she applied some flouride gel that she said is great, but guess what? it's extra. Don't even get me started on the amount of x-rays they take. No one needs that many x-rays every 6 months. The reason they do this is to pay for the machine and their salaries. The dentist should examine your teeth before pictures are taken. If you have awesome dental insurance or you are loaded then you should go to Westend. If you have to pay for any of your dental care, go somewhere else because they are shifty in the way they present care options to you. read more

I will share the same review I shared on google, plus what has transpired today... "I was a flight attendant during the time Covid-19 was already in full swing. I was furloughed from my job and everything was locked down and closed. But this dentist office who wasn't even opened decided to put me in collections for a mere $180. Are you kidding me?! How dare you?! How insensitive are you?! You weren't even opened and we weren't even allowed out of our homes due to the mandate of the city. I had one more appointment left, you couldn't wait till I came back to bill me in person?! You guys disgust me utterly and I feel truly betrayed and hurt by you." Today I got a letter in the mail by your creditor. I had already arranged a payment plan with them but the letter stated... "You have not made satisfactory payment arrangements to pay this delinquent debt. Our client West End Dental has authorized us to report this unpaid collection account to one or more national credit bureaus". You know what?! I paid this in full today because I can't even have a reasonable payment plan without you threatening me. West End Dental, I will never recommend you nor do business with you ever again. This is my honest review of you. read more

I am a complete dental-phobe. After moving from CA, I put off making an appt. with a new dentist for 3 years because no one could give me a rec for a dentist they loved. Finally, our pediatrician whole heartedly recommended Dr. Zander and WestEnd. I'm so grateful! Dr. Zander is gentil, thorough and patient, and he has a great sense of humor. He's also a believer in being modest when suggesting work be done. There's no upsell or push to do work that's unnessary or premature. The assistants are also great, and my hygienist - Kelly - is amazing! She made my long overdue return to the chair painless and reassured me every step of the way. I am so happy and relieved to have found WestEnd... can't say it enough! read more

Westend Dental definitely gives a great first impression- super nice, modern, clean, etc. However, after several visits, I have changed dentists and would never go back. I gave several chances, but every time I was there it seemed like they were trying to sell me something or some service that I didn't need, but would clearly benefit their business. They were EXTREMELY elusive about their prices and every time I was there, my bill would end up being WAY more than they originally told me. They reluctantly allowed me to do a payment plan, and then overcharged me. If I hadn't looked at my bank statements closely, they would have never noticed. Every time I approached them relating to payments, they looked at me like I was crazy. I found this place to be unethical and would not ever recommend it to anyone. read more

Dr. Zander is clearly an accomplished and professional practitioner as are the hygienists. I am appreciative of the good care in the past. However, the dental staff is always suggesting more costly treatments. Guess the rent is high on Armitage - their customers pay above and beyond for the privilege! Their billing practices ARE 'shady", deceptive, absurdly over- priced and convoluted, at best. After several interactions with their rude, inept, obnoxious, "tap - dancing" Office Manager regarding charges, billings and procedure codes, I am no longer a patient. Certainly, of the 80 plus dentists in or near by the 60614 zip code who are transparent with billing / charges AND have negotiated insurance rates, there must be a practice which offers a high level of expertise and an efficient hassle free inviting atmosphere. If you are bothered by over charges, lack of billing transparencies / ethics and indigence amongst the administrative staff, Westend Dental is NOT for you. You won't be disappointed if you are after a $.30 free cup of coffee, bottled water or juice. Just give them your credit card, don't ask any questions or expect a detailed bill. Enjoy the journey; you will pay dearly for it! read more

I called the office and asked if they took my dental insurance ....they said yes . Made an appointment , had cleaning and X-rays . A month later I get a bill for $259 . First let me explain I work in the optical field . We take vision insurance . When a potential patient calls and asks if we take their insurance and we are "out of network" we are sure to mention it . Out of network means the patient does not get full benefits and will wind up paying out of pocket for services that would have been covered if they went to an in network provider . Out of network benefits the provider ...not the patient . As a health care provider and office manager I make sure my staff is honest and clear to our patients so they can make a decision wether they want to incur additional out of pocket expenses . This dental office does not mention they are out of net work . And the office manager didn't seem to think this is a problem . They allowed me to come in for services I believed were covered because they "accept my insurance " read more

I've been to Westend Dental several times and probably won't be back. My first time there I received a royal treatment...my appointment lasted over an hour & I spent a lot of time with the dentist, who told me my filling needed to be replaced imminently. The second time I came back the dentist wasn't even in the office that day (I wasn't told this prior to my appointment), and at my third visit he made absolutely no mention about my filling after reviewing my x-rays. All of this led me to believe that either he was trying to convince me to do a procedure I didn't need, or he was inattentive after I became a new patient. Out of network billing = expensive for a simple cleaning (and you will have to pay for a portion of 'covered' x-rays as insurance only pays for a reasonable & customary charges and they charge more than this). Oh, and the push to refer new clients was a turn off. On a positive note, the hygienists were very friendly and attentive and the office is very nice. read more

I changed dentists because my husband loves West End. Me - not so much. My annual appointment in January took two hours. I thought they had forgotten about me and when they sent techs to do x-rays, they were so painful, that my mouth hurt for four days. They also offered to put a sealant on my teeth at the end, but that never happened and I was thankful to leave. Then, I returned to learn if I was a candidate for Invisalign. After sitting in the chair for 45 minutes, Dr. Fiore finally came in and showed me what my treatment would entail. I debated about going through with Invisalign and finally decided to go ahead with them instead of listening to my intuition. Now, yesterday, my Invisalign was installed. As I was leaving, Dr. Fiore told me to call and come in if I was in extreme discomfort or pain to see what could be adjusted. When I just called to tell them that my tongue is so sore that I'm having trouble eating, swallowing and chewing, I was told that Dr. Fiore would not be in until Tuesday. No offer to have another dentist take a look to see if maybe some edges needed sanding or adjusting was offered. So, I am living in extreme discomfort until my next appointment on April 9th! Can I stay on Advil for 6 weeks??? I am so sorry that I did not heed my gut and go elsewhere for my Invisalign. I am now stuck for the next 12 months with a pretty insensitive group of dental professionals. I cannot recommend West End Dental. read more

I didn't know what quality dental was until I arrived at Westend. Their care and expertise far surpasses my expectations and previous experiences. I HIGHLY HIGHLY recommend Westend Dental. read more

I made an appointment with the assumption that they accepted my dental insurance as they told me, "We work with many dental insurance providers." They pretty much dodged the question. I had to pay for my first visit up front at that end of my appointment... a whopping $379, and they told me my insurance would reimburse me. However, when a provider isn't "in-network" you don't receive the discounts of an "in-network" provider, and my cleanings were supposed to be covered at 100%. I'd rather go to another office where my cleanings are covered. Nice people, but now that I've learned I have 3 cavities I don't have $1080 to dish out for fillings. Also, the dentist I saw told me he was leaving the practice. Thought it was kind of weird someone leaving would be seeing new patients. read more

Don't be fooled! Westend Dental solicits reviews from their patients by telling them that they'll be entered into a raffle for prizes like iPads for their reviews. Of course you're going to get good reviews; do you really think Westend Dental is going to pick someone who wrote a bad review about them to be the winner of an iPad? Honestly, they weren't awful but they certainly weren't so good as to get 5 stars from everyone. Keep looking. read more

I once gave a rave review but now I'm not so sure. Thing is I'm a flake socially because I'm a geek. I am mid creating businesses and hiring people and entertaining clients who can keep me out late. I've proven to West End that I pay up and they charge huge for PARTIAL cleanings prior to doing any work. Granted I've got a billion things to do and a mush mouth of work needed. You'd think as backed up as they are with double that insurance holders can pay they'd LOVE an open slot when I can't make it. I asked for the section I need implants to be worked on while they worked on the other section of my mouth entirely unrelated and got an unreasonable response that my entire mouth needed to be perfectly free of decay before the top part of my mouth that now (to their credit) was perfect before getting my implants done. Well guess what... I don't have this much time. 2 visits a month average. This means if your shit is really bad like mine you will get a 3rd done per month no matter how much you have in your bank account. There is no reasonable excuse I can find online or from 2 other dentists now as to why he'd be putting off an oral surgeon for my upper teeth while he finished the lower repairs. I feel that the rich who know no better go here and get smooth talked into long strung out visits in order to milk the patient. Yes I SAID IT! THIS PLACE IS MILKING PEOPLE FOR CASH!!! I was TRYING to responsably put off an appointment a few days before hand because I had a dry sales month and they said up front they'd be cool with me being late but they wanted to fill that spot so badly that they had me come in and then made me feel like shit about being late for the next dry business wise weeks I had. I did pay them for it a couple weeks late. Then I missed one appointment (only one other was rescheduled ahead of the day it was to occur) and they dropped me. I left a message via phone and emailed to reschedule but apparently this was my last offense allowed. I haven't heard from them since. They don't use the rubber dam thingy to keep tooth grindings and shit from going into your throat from a long session. This is hard to deal with. I CAN deal with it if you're nice etc but it also depends how good the assistant is. The first was cool (assistant) although she never stopped talking for 2 full hours... but the second either didn't use water with suction or when she did she squirted me straight in the throat and then gagged me with the suction. I couldn't wait to pay and leave. I got upper and lower dental impressions done to make me an anti grinding teeth thingy for when I sleep. I payed 500 dollars (once it was made) after being told I'd get the bottom done free since I was there and ready.. I waited until it arrived to pay. I got an upper metal plastic combo thing that is similar to braces to put in my mouth at night. Only for my upper teeth and the only thing this thing does is keep me from grinding my 2 front teeth while putting a ton of plastic in my mouth along with metal that presses my teeth so hard together I'd swear it's a pair of braces. This thing grabs my teeth so hard after asking it to be refit that it's hard to fall asleep. Are we seriously still in the metal on teeth age? The thing doesn't even match my teeth. It keeps my front teeth uncomfortably apart and covers the entire roof of my mouth thick as hell making me feel like I've got a freakish contraption in my mouth from the 1500's i as I try to sleep stage? WTF happened to invisaligne? Honestly I had a 4 dollar "boil then mold" pair tooth protectors for high school wrestling in Missouri in the mid 80's that are superior. Somehow this office thinks they are doing you a favor. I pay cash. I guess it sucks when you can't charge double what you should to the insurance companies... read more

In a word, a great place to have work done! I don't have insurance and so hadn't had even a routine cleaning in a number of years and was filled with trepidation entering. Part of that went away as soon as I entered the office. It didn't look like a dentists office at all (in a good way) Granted a place's aesthetics should come second to the quality of work performed, but the very warm and pleasant atmosphere did more than I expected to put me at ease. The genial staff completed this and I was seen shortly. Amy was the hygienist who saw me and I have trouble picturing a more pleasant person to have work on me. Professional and educated are of course something you would demand but she was so just so damn personable it really went a long way in terms of making me feel comfortable. The procedures themselves went quickly enough and I liked the way they were able to show me on a small monitor images of the few places that would need some extra work. Ok so great ambiance + superb staff quality + extras (like the imaging gadget) = big $$ right? Getting my bill (remember I'm uninsured) was the only part left for me to fret over but that WASN'T bad either! It's very much on par with a more 'run of the mill' establishment. Overall highly recommended. And looking down the road, I'm not particularly looking forward to having my wisdom teeth taken out anytime soon (probably in next year or so) I at least feel like I found a place I trust to take care of it! read more

I've been going to Westend for a while and absolutely love the staff. At my most recent visit I was having problems with my gums, Amy the hygienist put me at ease and had me laughing the entire time. Thank you Westend staff for always making me smile and giving me the best treatment! read more

I joined Yelp over two years ago, consulting it frequently for reviews, but until this moment I have yet to be inspired to write a review about a business.....so thank you Westend Dental. Absolutely worst experience. I have been to Westend Dental twice. My first time there for cleaning 10 months ago I received the best service. I left impressed, great & knowledgeable hygienist, the dentist took his time for just a routine exam, and I left giving friends high recommendations about Westend Dental. When I was there Dr. Fiore told me I had one tooth which was close to becoming a cavity and to be aware of that during my everyday cleanings. 10 months later I was back (overdue for a cleaning, and past the recommended 6 months between.) The hygienist asked if I had any concerns about my teeth since my last visit. I expressed that I noticed my back tooth had what appeared to be a dark pit/groove in it that I only recently noticed. She looked and said it was "just a stain of the tooth," and since it can't be seen to not worry about it because there is nothing you can really do about it. Then she told me that she talked to Dr. Fiore, and he said that everything looked good (according to the hygienist, as he had not been in to see me.) Maybe this had to do with the fact that I told the hygienist during small talk that I was moving out of state that month, because she obviously told Dr. Fiore this who knew I was moving without me telling him when I politely insisted (more than once) that I was there for a dental exam and I have never been to a dental exam in my life where I did not see the dentist for an exam. I felt like I had to beg the hygienist to let me be checked by the dentist. I told her last time I was there was 10 months ago and I was on the cusp of having a cavity then, and so I didn't think I should wait 6 more months until my next dental cleaning. It took some convincing her to let me see the dentist until she went to ask him to come in. I even asked to be sure if a dental checkup included a cleaning and exam and she said yes. Notice the word included. Most people would say that this implies included in the cost, which is what I meant, and she replied, "Yes, it does." I later found out when paying after the visit that by included the hygienist meant included in a routine checkup not included in the price.....a cleaning is $65, being checked by the doctor brings the total to $186 for this routine cleaning in which I had to diagnose my own cavity! Turns out when the doctor finally saw me, that dark pit/groove in my tooth was a cavity NOT "a stain" as the hygienist had said. The dentist told me it was a good thing I insisted on seeing him, because it was a cavity that needed to be filled. I am sure it has something to do with the fact that they believed I was moving and no longer going to be giving them business, because my second cleaning experience was light-years different from my first experience as a new client! I will not be going back there for my filling and will no longer be recommending them! read more

I have been going here for two and a half years largely because I hate changing dentists. Every time I leave there I feel like I have been ripped off. They continually find something wrong with my teeth. I just finished Invisilign which was a whole different money sucking process which created a gap in my teeth which they later offered to bond for me at an additional cost. Now because I wore the Invisilign 6 months longer than projected for a total of 10 months, they think my Ph in mouth changed causing decay. I literally brushed my teeth 3 times a day with a Sonicare and flossed every day under their instruction and it caused tooth decay. Well now I have a new process that they sold me on that adds another 3 minutes onto my dental care. They tried to blame it on my diet, which is definitely not the cause as I don't drink any and don't eat much sugar. Not that you can eat that much on Invisilign anyway! I am switching because I have two dentists in my family, one who had to leave a practice because they require you to push procedures onto clients (not patients, clients). If only they lived in Chicago! While West End dental has a fancy office, is close to my house and convenient appointment notifications its not worth the $100+ checkups with really good dental Insurance. I just walk out of there feeling like I was used, abused and ripped off. If you want a dentist you can trust - the free Ipads should be a sign of a used car salesmen. read more

I've been going to Westend Dental for a couple years now and I wouldn't go anywhere else. Not many people look forward to going to the dentist, but I actually don't mind visiting Dr. Zander and everyone else in the office. Everyone there is so friendly and welcoming. I would recommend Westend Dental to anyone looking for a new, convenient place to go in the city. read more

I really like West End Dental! Dr. Zander and his staff are very friendly and knowledgeable. All my experiences at West End have been very positive and I would highly recommend their office to anyone! :-) read more

Excellent customer service. Bernadette is not only very skillful at what she does, she is also extremely personable.

I went today as a first time client. I was really impressed. This is a well oiled machine. Very professional. I had to fill out some forms prior to my visit. The staff actually read the info prior to my visit and referenced it during my visit multiple times. The staff was very pleasant and professional from the receptionist to the dentist. Would highly recommend. read more

Everyone is so wonderful. Everyone from the front of house to the hygienists and dentists. I have always been nervous about the dentist and had to use laughing gas at cleanings to quiet my anxiety. They were so kind and gentle that I stopped using laughing gas on the second visit. They also used new technology to help my gums and I've never had a healthier mouth. I can honestly say I like going to the dentist now. I never thought that day would come! Kelly, Amy, and Dr. Zander have done wonders for my confidence in my smile! read more

A fantastic dental office, state of the art equipment, modern dentistry with extremely friendly dentists and staff. I moved out of the neighborhood, but continue to go back to Westend. While on the pricey side, it seems as though it is worth it for the extra level of care given. read more

Shocked... that this was easily the best dentist visit I have ever had! The staff at Western Dental are real pros, and super nice. I was greeted by Lauren the receptionist who is really nice. Then I was handed off the Elizabeth, the dental hygienist, who was equally nice and incredibly talented at her job ... she put in the effort to thoroughly clean my teeth, and I am beyond pleased!! My visit with Dr. Storti was to the point and informative... we went over my X-rays and the close up photos of 3 of my teeth needing the fillings replaced. After Dr. Storti showed me the photos and explained to me what was going on with those old composite fillings (they are breaking up and cavities are starting to form underneath them), it became abundantly clear I need the work done. The quote they gave me to replace those 3 fillings seems fair, and I will definitely come back to get my dental work done here! Thanks Elizabeth, Dr. Storti, etc.! They also did an incredible job my girlfriend's teeth a couple days before my appointment with them... we're both very happy to call Western Dental our new dentists! read more

I have been going to Dr. Zander for two years now. The staff are professional, curteous and effecient. I would reccomend their service to anyone. The Dentists and hygeniests are well-trained and keep up to date on new procedures and best practices. What more can you ask for? read more

I chose West End Dental because they had good Graphic Design... this might seem dumb but my experience is, Good Graphics & Good Business seem to equal a winning situation. Well, that was back in 1994.. I've been going to Dr. Fiori 2X a year. He's a very gentle and kind person (and a graduate of Fenwick High School & Loyola University). West End Dental is on top of their technology with all of the latest DDS gadgets. I have never waited for an appointment, thier scheduling is on the button. I highly recommend Dr. Fiori & West End Dental for sanitation, prompt attention, professionalism and my Fine Set of Choppers. read more

To say that I am very, very disappointed with Westend Dental is an understatement. They are neither a reputable nor caring dental practice. I found out about their office through an Internet Groupon advertisement for a $54 dental cleaning. When I called their office about their Groupon special, the receptionist told me that Groupon would not be involved. It did not occur to me at the time but I later thought to myself how unethical for an establishment to contract with Groupon and then when Groupon is the one responsible for getting them new business, they cut Groupon out of their percentage of the fees collected. They also would not honor the $54 advertised price and ended up charging me about 10% more! On top of that I was not happy with my cleaning, and I addressed my dissatisfaction first with a dental assistant, then a different hygienist, and finally the front desk. But no one cared! For the first time ever after a cleaning, my teeth did not look any cleaner after my cleaning. Instead of taking five or ten minutes to polish my teeth to the point that I could see a visible difference (which is all I wanted), the hygienist made excuses by saying that my tooth enamel color probably changed since my last tooth cleaning or that my diet must now include high-staining food. However, neither was the case, and I told her that. When the receptionist asked me to schedule my next cleaning, I told her that I would not be scheduling another cleaning with their office because I was not satisfied with the cleaning that I just had and no one cared about my dissatisfaction. Her reply was simply "That's okay." I also was not pleased with the service that I received from Dr. Fiore. He is neither an honest nor skilled dentist. Initially, he told me that I had a cavity on my back molar that could most likely be filled, but that it was possible that it may either need a root canal and crown, or have to be extracted. The very next day, however, when I had the tooth worked on he told me that he had previously said that the tooth would need to be either extracted or root canaled and capped. However, he was lying because that is not what he had previously told me. Basically having no choice as I had a tooth that was just drilled away to the pulp, I had Dr. Fiore extract the tooth. It was one of the worst dental experiences of my life! It was like he had never down an extraction before. He had to re-anesthesia the extraction area three additional times because he did not get the area numb enough the first time. It took him 20 - 30 minutes to complete the extraction with me being in a literal headlock twice! And he charged me over twice what other dentists had charged me for extractions. And when I told him so, he did not even acknowledge what I had said! After the extraction, he packed the extraction area with donor bone tissue in preparation for an implant and stitched up the area. He told me that the stiches would be removed in a week or so, and I was scheduled for stitch removal exactly one week later. When I asked the receptionist if she could write my appointment date and time on a card, she looked at me like I was from a different planet. And when I was leaving the office neither that receptionist nor any of the other front desk staff said "Have a nice day!" or "Thank you for your business!". Instead, there was just silence when I left. It was very awkward. When I came back a week later to have my stitches removed, only one stitch was removed. It was like Dr. Fiore did not know on the day he put the stitches in how long it would be before they could be removed. I had to come back a week later and have the rest removed. When I asked him if I was scheduled for stitch removal prematurely he replied that he always schedules a one-week follow up appointment but it was again obvious to me hat he had no clue what he was doing. Dr. Fiore told me to syringe the area with saline solution. When I asked if he could provide me with some saline solution to take with me, he said that his office does not provide saline solution for patients. The extraction and stitch removal performed by Dr. Fiore gave me the impression of a dentist that had just finished dental school. Top dollar for lousy and incompetent service! That has been my Westend Dental experience! NEVER AGAIN!!! read more

Who looks forward to going to their dentist?!? Me. And it's because of Dr Zander and the entire team at West End Dental. I have been seeing Dr Zander for over 10 years, and he so wonderful as a dentist that I had to track him down when he was no longer part of the office I was going to so that I could remain his patient. Dr Zander is a wonderful dentist in so many ways. First he is gentle, which is an important quality in your dentist! He takes his time, and is very careful not to cause any discomfort. He is also very caring and non-judgmental. When I first went to see Dr Zander, I had not been to the dentist regularly for a couple of years, He did not make me feel bad about this, and also didn't try to push me too hard to get additional treatment so that the teeth and gums were back in shape. He took his time, showed me what needed work, and how we could approach it so that it wasn't intimidating. I now go for a cleaning every three months! In addition, when I asked about teeth whitening, Dr Zander did not rush to just 'sell' me on it. He took the time to tell me what it was, and gave me a very honest answer that the whitening procedure may not get me what I wanted - because of the type of staining my teeth had. I put the thought out of my head. Then a year later, Dr Zander told me about a new protocol that was working really well for others with similar issues with their teeth. After discussing it with him and then thinking about it, I decided to go ahead with the procedure - and the results were amazing. Not only is Dr Zander wonderful, so is the entire staff at Westend Dental - all the hygienists, assistants, and the office staff help create a comfortable and professional environment. I have recommended this office to all my friends and family! read more

I was loyal to a dentist for many years until he retired. I was referred to Dr Fiore at Westend by a friend and I wish that I had found the practice many years sooner. Westend is the most professional, friendly and accomodating group and they are current on all the new procedures and products. I have had a lot of cosmetic work as well as basic visits and have only the best to say about Dr Fiore and Dr Zander. I wish other businesses opated as well as this one. read more

Love this dentist! Dr. Zander and his staff are very patient and I feel that they care about what's best for me and my teeth. Would recommend to any of my family and friends! read more

BE CAREFUL if you go here - they will tell you that they take your insurance but they only tell you that to get you to go there. TWICE - with two different insurance companies they told me my son's appointment would be covered and twice it was not. The doctor was great which is why we went back and I was assured this time my son's appointment would be covered but it was not. Also, they have you pay them before they bill your insurance - DON'T DO THIS - wait until after the insurance pays. Finally, I contacted them about this experience and NO ONE contacted me back. Nothing. Very bad experience here and it is sad because the dentist and hygienist were nice but the billing practices are not right. read more