1. Western AC

    1. Western AC

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    Houston, TX

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    6 years ago

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    Astro Appliance Service

    Astro Appliance Service

    1.2
    (140 reviews)

    My rating is based on the time it took to order parts and actual repair time. I did not feel there…read morewas a sense of urgency in ordering the parts for my dryer and so I went a month without a working appliance. I am thank it was summer and things could air-dry much faster - huge disappointment. However, the techs who came all three times (yes, three trips) were very kind, very professional, and very informative. I called several times to check the status of the parts and repair times, and that staff was understanding of my frustration and appeared to be empathic. I am just annoyed it took as long as it did to get the parts.

    f I could give Astro Appliance 0 out of 10 stars, I would. This has been the worst appliance repair…read moreexperience I have ever had. Receiving a survey asking about my "completed repair" is unbelievable because my refrigerator is still not repaired. I have been dealing with this issue since April, and after multiple service visits, the problem remains unresolved. Astro Appliance sent four different technicians, and none of them were able to fix the refrigerator. They all appeared to be subcontractors with different opinions, and no one seemed to know how to properly diagnose or repair the problem. In my opinion, they lacked the experience and professionalism expected from a repair company. American Home Shield assigned Astro Appliance to my claim, but the service has been a complete nightmare. A part was supposedly ordered months ago, yet the repair has never been completed. Now I'm being asked to complete a customer satisfaction survey as if the job is finished. It feels like the company is trying to close the claim without actually repairing my appliance. I would not recommend Astro Appliance to anyone. This has been months of frustration, wasted time, and poor customer service. I wish I could give them a double zero. worst company ever.

    Western AC - hvac - Updated July 2026

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