I have never written a review but Austin's Auto deserved it! Bill (the owner) was honest, friendly,…read moreand down to earth. He made the normally stressful process of buying a car a ton easier. Finding an honest car salesmen can be difficult so I will definitely be recommending Austin's Auto connection to friends and family!

My son's girlfriend needed a new (used) car that was reliable and safe. I happen to meet Bill and…read moreafter he explained to me his business I new he could help us with this precise. I have never used a broker before so I was very surprised when Bill found us the perfect car. With in a couple days he found exactly what we wanted and he even negotiated a lot more than we bargained for. I highly recommend Bill land his company. They really take the headache out of the car buying experience.

Man that was a bumpy almost 2 months to get this figured…read moreout. They made right by the warranty and my car works as it should so far! Paid the deductible and back on the road. I can't in good conscience make this a 4 or 5 star review. My emails received no response and nothing was straight forward. I don't think it's malice but that they're very disorganized. I'd recommend an admin assistant because I'm sure it is hard to sell and show cars, on top of answering phones, scheduling repairs, etc.

First off I want to say I paid cash for my Volvo XC90 June 26, 2025 . And I was very clear that I…read morewanted a bumper to bumper warranty because repairs can be rather costly . In total it was a little over 24k. And if you're wondering why I inserted I paid cash out here's why.. I didn't want car payments and I had enough saved up for a bumper to bumper warranty. All the finance boxes checked. When I test drove the car it was great for the most part. The next day I wanted to add in the hands free cigarette lighter charger.. the cigarette lighter doesn't work. The cord to open the hood latch also broken. I was informed that the car had been wiped clean. I've heard of this before but they didn't mean the previous owners information stored in the car like Bluetooth .. ALLL THE NECESSARY SYSTEM UPDATES FOR THE ACTUAL INTERFACE! Upon going to the Volvo dealership to have my oil changed (I do this with every car I purchase) they informed me that my back breaks were in the red with less than 3% on them. I called and asked how come they didn't change the rear breaks? And the response was we don't do repairs at this location? Okay but that doesn't answer how come you would sell a car to someone where potentially the back breaks could stop freggin working! Not to mention who ever did do the "repairs" on the car double threaded and didn't use any anti-seize on the spark plugs. I called and asked if they would be able to remove that spark plug because I didn't want to mess up my engine trying to do it. And as you guessed it was a no . Fast forward to October my car is starting to misfire.. take it into Volvo and I need to get my whole fuel injectors replaced. Here's where the bumper to bumper warranty would come in.. come to find out ! GUESS WHO DOESNT HAVE BUMPER TO BUMPER LIKE SHE ASKED FOR?! If you guessed me then you're a winner. Power freggin terrain . Not what I asked for after repeatedly asking for and being promised I purchased. 2,700$ at Volvo to do. Rear breaks and rotors 1,900$ . After the repairs it was still misfiring . Come to find out it's because of the computer reset . Got it updated and it's fine now, after time wasted, money wasted and stress level through the roof. And then had the nerve to send me a text message asking about my next car purchase from there.. NEVER and if I had my way all of my friends and family will also not be purchasing from here. When I spoke to them about the warranty they said I could cancel it . Okay good I'll cancel then go through Volvo where they're in-fact honest . 12/27/25 I emailed the cancellation of warranty papers back to the car lot so they can submit them. (Also submitted the forms to the actual warranty place bec let's face it , I had no faith in them to do as promised) the sales rep told me it would take 6-8 weeks to be reimbursed. Today I called the warranty company to check my status.. not only did they not submit the paper work but the warranty they gave me is also no refundable and cannot be canceled. Do not buy a car from this place.

I owe the service team and their techs more than a great review, but alas this is all they can…read moreaccept. From jump the team (Iris, Alexis and Matt) are warm and very welcoming! Whether they're thanking you for your patience in line or business in general you can count on patience and a smile! They didn't do any work we didn't pre-discuss and they were always very transparent. Having moved to Austin, Audi here has a high standard to meet! Over the last year they treated my TT like she was theirs! That level of service and respect is rare to find anymore! I was warned by other Audi owners before my first appointment, but have nothing but praise for everyone there! I do not know their managers name, but that is how it should be! The sign of a great leader? Leading leaders! Keep up the great work you all! Audi needs to know what beautiful service you supply as such a small shop serving such a large area!! Please let me send coffee cards!

We brought our SQ5 in for service due to a warning light for the electric parking brake kept coming…read moreon. The service departed a full inspection and found a loose wire. They reseated the connection and cleared all the issues. The amazing part was they said they had never seen that wire come loose and indicated they believed that it was improperly installed probably a couple of years ago when we had a brake job done so they did not charge us since the brake job was done by their Seattle location ie same dealer . Also my wife raved about how professional and friendly the service department was so we were very impressed!

I finally had the time to write a proper review of my experience with CATS Exotics. Firstly, the…read moreselection of cars that they have and seek out is really impressive. I found a Maserati Gran Sport Spyder Anniversary car that they were consigning. Through the whole process John Zuberek worked with me to get a PPI (Pre-Purchase Inspection) done by a local highly regarded Lamborghini shop nearby, Veloce Motorsports. We negotiated a fair price (they made money, I was happy) for the car and started the deal writing process. Now a couple of points of note: 1) John was always great about taking my calls or calling me back within 1 hour 2) I am in Pennsylvania, they are in Washington State 3) We learned along the way that there are some quirks in the Auto Business rules 4) Washington State doesn't allow deposits on a car to hold it, which was nerve racking 5) At no time did I feel anything less than satisfied with the service from CATS They are good guys in business to satisfy and help their customers. Thanks for the great experience! Hudson

This place has some of the most beautiful cars I've ever seen. High-end luxury beautiful cars…read more Great place. Amazing collection of rare supercars. John is VERY knowledgable about cars, and also the marketplace. He seems to have a pretty good idea of what the cars are worth and what he can do for you. Very good about keeping to his promises and expectations. I would highly recommend John from Cats Exotics and his team!

Great place to buy a car. Anis the owner of the business is very honest and helpful. he answered…read moreall my questions and made sure I understand everything about my new car, shoed me the Carfax report as well, very transparent salesman.

BUYER BEWARE. We checked out the vehicle thoroughly, including Car Fax. It wasn't a week off the…read morelot and I was losing oil and three weeks later I found out they sold me a car with blown engine which had been diagnosed a month before I bought it. i am a senior citizen who is handicapped but I still have a brain and they took me for $19000. Tried to sell me a warranty and told me it would cover Pre-existing. Called the company. NO WAY. Thought they could get me for another $5000. Wiped out almost all my saving and didn't even blink an eye.

Much better experience for me than every other dealership I've been to in the metro area…read more Corey and Aaron were excellent for me and Eric was very helpful with my trade-in. I don't know if the truck I found was a unicorn, but it was the best price I found in the entire state (in relation to comps). Start at this dealership first! Especially if you want a Ford.

Absolutely terrible service experiences. Started with a service appt where I said the brakes were…read morenot smooth. They said brake pad wear was fine...and gave me truck back with problem. Next service trip was a problem with awkward shifting transmission. Service advisor said no appt needed, and I dropped off on Monday. Did not hear anything and I called on Friday...Service advisor says "oh yeah, just heard back. You'll need an $11,000 brand new transmission on your truck (6 years old and had 56k in mileage). I would trade it in." I went to National Ford, and they contacted Pierre Ford...They gave them the proper service advice and a new clutch was put in the transmission, costing me $2200 (instead of $11,000) and National Ford covered 1/3 of it for me. I got the truck back, which they did not agree I needed new brakes, and the mechanic didn't even seem to notice/identify massive damage in the tires sidewalls. I don't even know how you take a tire off and not notice this. Last item, I reached out to the Dealership General Manager. Just wanted to share with him my story (in even more detail, as there are other "misses") and he replied, saying he would call me the next week. Consistent with the rest of the experience, the week went by with no call. Poor customer service starts with management, and it showed. My advice, go to any other dealer or a local mechanic for your service. This is a place to avoid, and that is too bad, because it's location is convenient.