Do not go here. The staff seemed friendly to start while they took a loan application, but quickly left customers to wait for 45 minutes+ without checking in or providing a status update. At that point, we hadn't even looked at a car, so it was frustrating to sit and wait without an explanation pf what we were waiting for. Poor inventory, bad deals, and white male privilege dripping from the ceiling. Look, you may feel like this is your only option for a loan, but it isn't. Also covid related: we saw at least 4 employees without masks on walking on the dealership floor, and a few customers without masks on. It made us uncomfortable. read more

I receive regular mailers from Doug's Credit inviting me to take advantage of "special offers." While they have a good selection of cars, it is impossible to comparison shop when every single vehicle on their website has "call us" under the price. Well, I don't want to call, I want to know the price now so I can compare with other dealers. "Call us" for a price tells me automatically without reservation, "GO AWAY". No price, no deal. read more

I would pick zero if I could unsafe to buy cars from here and terrible customer service read more

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I just wish that businesses could be honest with you upfront instead of telling you one thing to get you in there and then a total different story once you're there and they take your keys to your car so you can't just get up and leave!! One of the worst experiences ever!! They try to make it seem as if they are in your side. However not even close! read more

Britney and hammer are *chefs kiss* so freaking helpful 100% recommend. Came in to refinance my car car payment did go up BUT they got my insurance down by over 120$!!!! read more

I got a 2018 Nissan Altima from these guys about a year ago and had nothing but problems they lied about how much it cost they told me it was going to be $27,000 ended up being $40,000 a few four or five days later called the company and it was out of business I'm looking for an attorney my number is 360-649-3961 to file a lawsuit against these guys there's more to the story that I don't want to leave a long review here but they're not honest and they lied to me and the car ended up becoming a total loss after insurance and GAP paid I still owe $6,500 on it my credit shot I lost my job over it they just completely screwed my life over and I'm looking for an attorney if anybody knows anybody that can represent me or help me out with these guys give me a call please thanks read more

I would give this place 0 . Jr is the worse for even trying sell a car my friend wasn't approve for. Still gave her it and asked for the car back . It crushed her. Then didn't try give her down payment back . They really wanted her to get a car there, as a person who worked in car business for 4 years this has be the worse shitty dealership I ever had step In. Don't even go here . What a waste of time and money !!!! Save yourself from a headache read more

Unprofessional and unfortunate I almost had a car with the help of rusty, he passed the message onto someone else and the man was tryna swindle me into getting something today right now for a price that isn't in my range. He had the nerve to tell me the option isn't gonna be here Monday like telling me I have today or no day to do a offer. MICKEY IS UNPROFESSIONAL DONT BUY FROM HIM! read more

Phoenix helped me get into something more reliable than what I was driving and provided excellent service.

Mr Adrian.. you are not being truthful about the defect as well as the plates. Btw I am still regretting purchasing a car from your dealership because till today's FORD has not been able to fix my steering issue permanently. I keep taking my car to get it fixed every 6 months. The only good thing is Seattle Credit Union have refinanced my car at 3.99 percent. You just scammed me that the truth. No one should ever go through what I went through. That's why I had to write a review to caution good people from falling into your scam trap. read more

If you want to be humiliated, told you don't pay your bills so what does it matter what the interest rate and payment will be, and left in shock that a car dealership would have employees talking to you that way. He knew nothing about what happened in my life to be in dire circumstances. I had cancer, going thru treatments, and could not work. I had excellent credit and unfortunately I had my car repossessed because I could not make the payment. I will never do business with them even if they were the last dealership around. I will walk first. read more

Doug's Credit Center is the WORST!!! Avoid at all costs!!!! I came into their dealership in October, looking to trade in my car. I was originally working with Lilly and Mohammed who took my keys, and gave me a quote. I ended up needing a co-signer but they said my friend only needed to be on my loan for 3 months, then my name would automatically become the primary. The next day, my friend came in with me to sign papers with Melissa to get for the trade in. She confirmed the promises the day before would be honored. We left my car in the lot and took the new car home. The car was plated and registered and I made my first payment as scheduled.  I then started to receive calls from my old loan company saying that I needed to make a payment. I proceeded to explain that I traded in my car at Doug's Credit Center and that my loan with them was already taken care of, so they continued to call Doug's to see what was going on because they never contacted them about the trade. They continued to call and then repo'd my old car. I called Doug's to talk to someone about it and the person there said to not worry about it. He gave me a number to call and get set up with a credit repair company who would quickly take it completely off my credit. He said he did the same thing years ago and the credit place repaired his credit with no effort on his part. I was irritated that my old car was never traded in like it was supposed to and now had a repo/the $7,000+ owed from it on my credit. I now didn't have a choice but to pay for a service to get that "quickly taken off my credit". In mid December, I got a call from the new loan company saying that they found out I am the primary driver of the new vehicle, not my friend who signed with me. They told me that I was never put on the loan and they needed to try again to change it to her being the co-signer with me as the primary on a loan from them. A couple days later, I received a call from Melissa saying that the loan was canceled and that I needed to bring the car back. I came in that evening to talk to her and she said she'd look into other places that would give me another loan. She said she would let me know by Saturday if someone was willing to be my new lender and that if she can't find one, my friend would need to come in to sign "buyback papers" and have the new car returned. During this time, Melissa denied everything I was promised. She said she had no idea what we were talking about and that I was never promised any of the above. I talked to a friend who works in the car industry to get some advice and learned that what the employees at Doug's did was completely illegal (straw purchase) and what we were told about the "3 month automatic loan switch" does not exist even though Mohammed said they do it "all the time for customers like me who come in with bad credit and in need of a car loan." Doug's put me in a awful position. If I brought the new car back, Doug's now wouldn't have my old car to give back to me because they never processed the trade. I'd be left with no car, a repo/$7000+ on my credit, and would be out the money used for the car payment I made to that new loan company. My employer, friends, family and I received multiple nasty calls and threats. A tow truck showed up at my parents' house attempting to find my new car there to take to to Doug's. But they had zero right- the car was already plated and registered. They legally had no ties to the car- they didn't own it anymore and to the state- we were the owners. My friend in the car business did a lot of work to contact managers/my past/new loan company/Doug's, etc. I have calls and texts recorded of threats made. I have a recorded call of MELISSA calling my friend a slut, swearing at her, denying what they said, etc. All of the employees will LIE straight to your face. They only care about your money and will do literally ANYTHING to get you to sign that piece of paper. Even if that means trying to get away with illegal things. read more

Hands down the best experience I have ever had at a dealership. My car was totaled two months ago and after being denied at other dealerships and different banks, Chris Freeman was able to get me in a car--a very nice, quality car with a spotless Carfax report. You can tell they actually care about their customers here. Definitely go and ask for Chris Freeman if you want fast and excellent customer service, pretty much guaranteed approval, and a team that will fight to get you in the car you need. read more

Never deal with this place. My mother, who is elderly and disabled, spoke to one of the sales people about a car over the phone. After getting all of our information (I'm cosigning for her), he said that approval was done and that he was in charge of that department and we could just come in, sign and drive off with a car. My mother believed him, and so we went up there despite my mother's titanium hip needing an injection to keep it from rubbing painfully, because we REALLY want to get a hybrid to be more environmentally responsible. When we got there, the guy we spoke to wasn't even there, despite having made a firm appointment with us. His colleague informed us that no, the guy we spoke to wasn't the head of the department and wasn't authorized to pre-approve us. I wanted to leave right then, because I don't deal with liars, but my mother was still excited to I stayed. We ended up not being approved, and this all happened during my work hours so I wasted time that I could have been earning with. My mother is old and disabled and it's painful for he to walk, but the guy here obviously didn't care at all about her wellbeing. I want to go there and punch him in the mouth, but that wont accomplish anything except making me feel a little better so I'm not going to follow through on that. Instead, I'm just going to let everyone know never to deal with these people. read more

I had an email chain with this credit center who took my personal information and then had a hard time getting back to me after the interactions. After so long I finally came on yelp to see what other yelpers had to say. Email chain is a first hand experience and I don't appreciate Kevin H reporting my review. After inquiring others experienced unpleasant situations and I decided not to move forward. I inquired about getting a car here but after reading the reviews, Ill pass. The manager who responded to these reviews seems to be a bit rude when addressing customer concerns. As a former CSM, the customer is always right, even if they aren't right. If I have an issue with a purchase and a manager responds to me in that manner, I would have an issue too!! Case 5007498 The reviews speak for themselves and if yelp wants to listen to other people we should have a chance for rebuttal. The reporter is mad because I blocked him for harassing. YOU DO NOT TAKE CUSTOMERS PERSONAL INFORMATION AND THEN JUST GHOST ON THEM. BS. read more

I thought I had a great experience and even took my daughter to get her first car from then a couple weeks later, but NEVER but a car from them!! I ended up buying a mini van and I asked questions about it and asked the salesman, (who is no longer there..) if it has ever been in a car accident he went inside to ask and about car fax and he said no, no accidents. I trusted this since it was a well know dealership, that was a MISTAKE! The day I drive it home on the freeway it started making this clunking noise when I would turn my from wheels, so I called and they had me bring it in to look at it, *i did this twice *, then the 3rd time I spoke with the manager Melissa who went on a drive with me to hear the noise, *which she did * so she kept the van for a couple days to have her mechanic look at it. After a couple days I got a call back saying it was fine and that my van must be one of those cars that have a noise. Again, I trusted them that everything was ok since they looked at it 3 times...... I ended up having to get my tires changed due to some balancing issues about 2 months later to find out, my van had been in a man accident and it was ruining my front tires along with possible other damage. So I called my insurance who brought up the vin and told me they van had been in an accident and gave me the claim adjusters info, who I then called to find out the accident had $18,000 in damaged and was a rental from Enterprise, who probably didn't fix the issue and just sold the van which happens often. I have a hard time believing a dealership bought this van without knowing the history of it, and wondering if this is how they are getting people into cars so fast and cheap????? KEEP YOUR EYES OUT and MAKE SURE TO GET THE CARFAX BEFORE SIGNING ANYTHING!!!!! read more

I am so very Pleased today. I had to take 4 buses to get to Doug's Credit Center and Let me tell you I could just cry! Richard, Brandon, and Can't forget the general manager Melissa McKinnon they worked magic to get me in a New car, I drove off with a 2014 best car ever! They all were exactly like they promised kind, friendly, professional, and Fun. They are the best! If you need a new car and your credit is not good or even if you have good credit Doug's Credit Center is the Place to go. THANK YOU ALL! read more

Doug's Credit Center - Thank you! - Auto Loan Providers Near Me - Lynnwood, Washington

AMAZING customer service and just atmosphere of this business. I'm a college student with 'eh' credit and they got me into a 2019 Hyuandi Elantra. They were willing to work with the fact I had 0$ to put down right away and got me the best deal and interest rate that they could. Big thank you to Phoenix and Hammer for helping me out. I will defenetly be sending people your way and would gladly do buisness with you and your company again!! read more

Mike was amazing! He was upfront, and wasn't only worried about me purchasing a new car, but genuinely wanted my experience to be good and wanted me to leave happy with no regrets. I went in to try and trade in my car that I got from them previously, for a bigger one as my family is growing. Mike took my budget and made it happen!!! So happy with my new car and will definitely be back :) read more

Travis took the time to help me and my family get a vehicle that fits our needs. With that we are fully grateful.

Pissed and Unhappy..went in for questions while waiting for bankruptcy to happen and pushed into a car of their choice. Car is overpriced and could find better deals everywhere. Made to feel like this was a one time deal and there are no other options. I was NOT desperate but walked out feeling screwed and a car I don't WANT!!! Not one call to see how we are doing..definitely no customer care!! Answers to questions became here is your deal..not ready to buy yet and made to feel embarrassed that they had car ready to go. Yes we wanted a sonata but not that one. Thanks for screwing us over!!! read more

Coming across this business was hands down the best thing that happened last year. Being young, without a car and having no credit naturally the thought of the whole process seemed intimidating but for some reason the moment I came across Doug's website all my nerves started to settle. It was so smooth and effortless literally the day after we talked on the phone I went down and got a car- nicer than I was expecting for less than we had talked about. Not to mention with a better deal than the employee helping me got on his car! A big shout out to (edgar? maybe edward?) "mexican peter griffin" as everybody else there would call him. He was great, anytime there was something I thought would be a problem he promptly came up with solutions with my needs in favor; it was just top notch customer service all around. Thank you ! read more

Brought my sister here to get financed for her 1st car, she has less then perfect credit and needed somewhere that would work with her, the gentleman we work with in the beginning was helpful and seem to understand our needs, we were trying to see if we could get her into a car with her credit for a price she can afford, they seem to be working hard for us but then we got shuffled to another sales manager named James. He was a joke, showed us one car said oh the payments are in your price range (200 dollars higher) once we told him no way he said he would work out something else, we came back the next day, I asked what her percentage for financing is and how much the car was that we looked at last night? He basically said "well with people with bad credit we have to work with lenders so there isn't a prices" WTF you mean? You can't tell me a price, how much she was financed for and you just keep running around any and all of my questions. We walked out and I wouldn't be back, went to another dealership and got straight answers and all the details we needed, they also didn't try to hide the price of the cars, beware of this place. read more

Bought my second car today from Rich @ Doug's Credit Center in Lynnwood, WA. He was very friendly, helpful, and got me what I wanted.

My experience with this dealership was great! I am very credit challenged and was having a extremely difficult time trying to purchase a new vehicle. Dougs stepped up the challenge and the process was very smooth. I highly recommend this place. Thanks Rich!! -UPDATE - after driving the vehicle for a little bit I notice several things wrong - the first was extreme water etching that cost in upwards of $400.00 to fix what was concealed at the time of purchase given it was dark at they just washed the vehicle I called Rich he said there was nothing he could do but would give me the number to a guy(that I could pay)but he never did - cruise control was broken and some of the plug in's don't work / brakes were shot / tire had a leak / some of these would be acceptable if noted up front but not what I would expect in a 2013 model / got an appraisal of the vehicle after I over paid by $3000.00(this I blame myself for not doing my homework) - would not recommend this dealership I give them two stars only because they did get me into a vehicle read more

Wonderful experience with this dealership. I've bought two cars here. Ask for Chris Freeman. He sold me both. He is very professional.

This could be the worst dealership I've ever been to my life I don't know how there still in business but the experience I had today was horrifying they're trying to sell me a car that was in a major accident and as I picked up the car like I said can I try this one he said no why don't you try to buy a Lamborghini also I said how do you compare a Chevy Malibu to a Lamborghini so there's a bald prick that works there that start cursing me and saying racial slurs and telling me I don't belong here I'll take your business somewhere else again I never felt so violated for my life they made me drive 60 miles to come look at a car that I picked out the car and when I got there they never told me the car is sold or didn't have it very rude unprofessional I wouldn't waste my time coming up The guys name Phoenix Junion and bald prick you look like a prisoner or something if I dig enough in his past I would probably find kitty porn read more

This place sucks! The so called manager a female is rude and her customer service clearly needs some improvement. I'd give 0 stars if I could. Sales guy when we bought the car was good, however upon receiving our plates and trying to put on the back plate it appears they did some bootleg "Macgyver" type shit getting the plate frame on making it nearly impossible to get the back plate on. When we called to ask for assistance the rude woman offered nothing and hung up. She even tried to say my husband probably broke it himself while taking off the frame....not likely since he spent several years an an Apache helicopter mechanic for the Army and still works on aircraft today, clearly removing a license plate frame is not going to be a challenge for him. What a way to treat VETERANS on Veteran's day!! Completely unacceptable, I hope they go out of business! read more

Chris was an excellent salesman to my husband and I! Went above and beyond to help me get in a car. Thank you!! Thank you Doug's Credit Center! read more

i would never recomend them to anyone dont shop here they tell you to lie to the credit compsny pestage 1000 dollars down and i said i was on l&i it was the worst mistake I made I bought a volswagon rabbit years ago from the main store and it was great but this store!! So I took my son in because he needed a car!! No problem but I never heard of the credit calling me they told me to tell them that I gave them 1000 down payment and that I was working still Itold them that I was on L&I they said not say anything too prestige untill it was finalized I hate this place whished never stopped in read more

Great selection....helpful and friendly salesperson...came out with a great car for a great price. Will recommend to others.

Bought a car here in April of 2015 everything was great and then after driving the car every day for about 2-3 months everything started falling apart. And the warranty they sell you is shit they don't cover anything!! They make it sound all great like anything goes wrong you're covered! NOT!!! I wouldn't bring my business here again! Get some decent cars Doug. read more

My experience at Doug's Credit Center was awesome! I had previously been turned down at another dealership because of credit challenges and I'm also a first time buyer. My friend, Ashley, referred me to George at Doug's and he immediately called me and offered to get me a ride from the other dealership so I could come see what he could do for me. I felt so welcomed! George worked with me to get me into a newer (2015) vehicle that I wanted to own at a price I could afford. I'm completely satisfied with my experience and I will definitely work with him in the future. Thank you! read more

We were approached by a salesman who seemed confident he could get us the car we needed. We go in sit down, fill out the necessary forms, give all the needed documents & then sit back to wait for an answer . One hour rolled by, no news other than their working on it. Two hours still the same. Three hours, nothing. Finally in the FOURTH hour he informs us the banks can only approve for a small car that I did not want . I decline his offer & he gets real rude & cocky stating he ran the information through every bank in the state & got nothing & that if I went to any other dealership I would get the same answer! I walked out of there with no car. I get home, log into credit karma & what do I see???? More than 10 hard inquiries, ALL from banks the salesman tried to get approval from ! What angers me is he did not come to me & explain what was going on . He just continued to try all these different banks without my knowledge. And now my credit score reflects his sad attempts to get a sale! They left me at a desk for HOURS with little to no communication about what was going on ! Horrible customer service! Horrible sales tactics & just a horrible dealership in all! Do not come here unless your desperate for a car. read more

i went there filled out an app, and their sappossed to be experts at helping with bad credit ... i only have 300$ all medical bills, and they didnt offer me but 1 car to look at and said it was my only option for an SUV ... IT WAS A 08 VOLVO with 80,000 mile on it plus front end spots above tire ... would not tell me price at all ... a complete WASTE of time .. and the dude i was working with said wait right here, but another guy came out 2 mins later and said thats all i qualified for ... REALLY ... watch me flip something better .. but DONT let them talk u into driving way out there its a waste of time ... and 8 hours later, i went to TaCoMa and now im in a 2015 kia with less than 15,000 miles plus a 10 yr. 100,000 mile warranty ... so actually THANKS Dougs 4 denying me, because i got such a better deal and drove off in my new car read more

Finally spoke with Melissa about the car I bought from them in the end of February. The transmission has gone out. It needs new axles and new ball joints. The car is unsafe to drive. Melissa's suggestion is that I trade it in and buy a newer car. She was no help at all and really didn't even seem to understand where I was coming from with my concern of having children in a vehicle with these things wrong with it. read more

Got ripped off. Don't buy a car here. They'll depress You with your credit score, but, believe me, banks love to finance high interest loans, they make more money. There are other bad credit places. Going in there I knew it, overpaid for a car at super high interest. Don't trust the hungover salesman! "The bank says you can only qualify for this" lie. The bank finances the amount. They don't care about sales amount, why would they. Taking advantage of good people with bad credit, don't come here. read more

I bought a car from this place last year,it seemed all good at first. I never got to look at cars,the salesman brought a car out for me didn't ask me or anything,he just went to the lot and brought out a car.the sales man was a smooth jerk,he told me so many stories to keep me off balance,he even sold me a coverage kit for my tune ups and oil changes,the salesman said it's good at any Mazda dealership,which wasn't true. I found out my new car was in a accident on car facts,salesman never told me that,so I called the service manager and told him what I found out about the car,he said very rudely (You didn't ask).next thing is I was to receive a second car key fob to start my car I never received, when I ask the salesman he was very rude and overpowering with his voice and said (i sent it to you stop lying) over all I was very disappointed with this place never again will I buy a car from this place, and I understand different people have different experiences,my experience was terrible,so do yourself a favor if you go here ,but g someone who has experience with buying cars read more

We had heard great things about this Dealership. We live out of town and wanted to purchase a vehicle. We applied online and All we were wanting was to know id if the vehicle we wanted was still available and what the terms of our payments would be prior to driving 5 hours up there. They just kept giving us the run around. I too work in sales and I was very put off by there lack of customer service. It was very clear that they only wanted to get us there so they could push us to spend more than we wanted or to buy a different vehicle. I wanted to give them the professional courtesy and let them know we would be going with another dealership. They proceeded to tell me that it is a scam and that they are the only ones who could help us ! Bad mouthing other companies is unacceptable in my opinion. (FyI the company Dougs said was scamming us was more than willing to work with us over text/email. They even brought our car to us with only 16kmiles and a certified pre owned certification and that dealership ... oh ya and the dealership is in Boise, ID !!!) Overall they may still be great if you can go into their location to get information but they DID NOT provide me with a wow experience. read more

Came in today looking for a new SUV that was AWD. I've had a rough credit past but Rich was super helpful to get me into a car that I like, and that was within my budget, even considering I had negative equity in my current vehicle. Great service here! read more