My A/C wasn't working. Western was able to get a guy out within a week, which is pretty good for the middle of the summer. Fortunately for everyone it was an easy repair and I had cold air coming out if my vents again. My only complaint is the lack of updates- you get a 3-hour arrival window but not so much as a 'your technician is on the way' text or email to keep you updated. Such a thing would be helpful. read more

I am a big fan of of Western Heating and Cooling and it is the only company I call when I am in need of HVAC services. I initially found them with a Groupon and was impressed. They fixed an aging air conditioner and fairly recently replaced my gas furnace and air conditioner. It was 29 degrees the day of service and I offered to postpone the service. They came anyway. They came a year later to do a courtesy check on the furnace and decided to wait for the check on the air conditioner when it would be more obvious that it was working as it should. Before they installed the new equipment I had asked if they would install an automatic cutoff device on the gas in case of an earthquake. They said they don't usually do that and I was okay with that. Then they called and said they had found the device and would be happy to install it. Recently I noticed that I had a lot of cold air coming in the cabinet above the stove microwave. I had had my roof replaced by Evergreen Renovations and Roofing and suspected that they hadn't hooked up the ducting and vent correctly. I had called the roofer and was told it wasn't their responsibility to hook it up but they would do it as a courtesy if the ducting was flexible. Western Heating and Cooling shared my thought that if you unhook somethinbg, you should reattach it. I didn't know who to call but I asked Western Heating and Cooling if they could check it out. While the roofer showed me a photo of a rigid ducting, the HVAC people showed me a photo of the ducting with a large hole in it. Once again, the weather wasn't ideal for them coming out. It was supposed to get to 102 degrees and I was concerned about their safety in my attic. They still came out, fixed the problem and even did some nice work inside the house around the duct in the cabinet above the microwave. I was thrilled. I asked if that job was something they would usually do and was told that, no, it wasn't. but they would do what need to be done to help me. They are polite and thoughtful about my property and keep me updated as to when they are going to arrive and, unless, there is a problem on the road, they have been prompt. I have recommended Western Heating and Cooling to many people and would highly recommend it to anyone needing their services. read more

Had AC serviced on 5/17'2024.,service call $139. serviced Freon up 3.5 lbs. $297.50. Capacitor changed $161.03, total $547.53. Capacitor actual cost around $20 On line.,Mark up on this 800%. I would never use this company again. I understand mark up on items but this was excessive.,senior discount $50. read more

Our Furnace started blowing clod air on New Years Eve. We contacted Western Heating & Cooling and even though it was late they came out to diagnose & fix the furnace. Unfortunately the part that went bad was one that had to be ordered being that the furnace was 20 years old so the technician left us with some portable heaters till the part could be ordered. Western Heating & Cooling was very proactive and informed us the part was obsolete but could be ordered in a kit that had a bunch of parts we didn't need and was very expensive. After considerable though we thought it best to replace the unit with a new one. Western heating came out the 1st part of the next week and installed the new furnace along with a new A/C unit (as it was the same age). I would highly recommend Western Heating & Cooling to anyone looking for service of your furnace or needing a replacement unit. read more

I can't stand companies that are trying to get over. I purchased a home during the inspection I was told that the furnace was installed incorrectly. Specifically "The evaporator is installed on the return side of the gas furnace and is supposed to be installed on the supply side" This company would not provide a quote at ALL. They wanted to come out charge me $105.00 to tell me what I already know and then charge to repair it. Which is fine, however give me a price on what it would cost to fix it so I can determine whether or not I want to even pay the $105 for you to come out and tell me what I already know. Not a way to do business! read more

Great customer service in office, they kept us aware of arrival times. The technician, Todd, was very knowledgeable and experienced, and fixed a complicated problem with our heating and cooling system. I highly recommend them. read more

Western Heating & Cooling - Frozen unit - Heating & Air Conditioning/HVAC Near Me - Scappoose, Oregon

TERRIBLE customer service. I paid them to service my heater and replace the filter. 2 months and a week later NW gas told me I need to clean and replace the filter again as soon as possible. I called and talked to the owner she refused to fix the problem and wouldn't do a refund. Then had the audacity to try to sell the service again! She also said it was recommended to clean and replace the filter 3-6months. I called around and a competitor said they have a 1 year guarantee. $109 vs $149. I am upset to pay for the service a second time and plan on contacting Better Business Bureau. They also tried to upsell me an ignitor switch replacement and I was told it wasn't necessary from the competitor. The guy also said it was extremely filthy and surprised some days we were getting any heat at all. read more

Really disappointed in this company. I called and scheduled an appointment t to try to get my oil furnace up and running. I asked specifically ASKED if they work on older units. Yes yes they do. They sent a fellow out, he puttered about and told us he needed to order a new igniter. Fine great no problem. I wait 5 days in a cold house, no update, no return phone calls, nothing. When I finally got ahold of someone I was told that they refuse to work on an old furnaces and I will have to replace it. Okay. How much? I don't know. A new one cost between 6 and 8 grand. WTF? I called another company that works on oil furnaces, again I ASKED if they can work on old oil furnaces. A fellow came out same day to look at mine. Oh golly, a wire is disconnected from the igniter.... oh look he got my furnace up and running. Yes, my furnace is old, yes you probably should replace the blower, yes we have refurbished blowers and new blowers ... oh it won't be more than $1,000, including the cost to clean the furnace and vents in the house. Hey Western, here is an idea if you don't know how to work on older, hell ancient oil furnaces just freaking say so. Don't waste my time or yours. I certainly don't need the grief worry or heartache of being told it will be several thousand dollars to fix something. Thanks for nothing. read more

Love this business so much! They're always prompt, professional, personable and valuable. Highly recommend for both maintenance and emergencies - they've always been there for me! read more

My furnace stopped blowing heat thus called Several nearby places. They were the only one who were able to come out promptly without charging emergency service fee! Russ was friendly and knowledgeable. I need a new motor for the blower ( kinda figure that was the problem) and once that is replaced in few days ( it's a large one for a huge house, so they didn't have it in stock)... will leave another review! Thanks Russ. read more

Let me tell you about my experience. Randy did an amazing job answering all our questions during the consultation. The two ladies i talked to in the office for scheduling and payments were friendly and helpful. Now these installers. Felt like an army putting this unit in! Everyone was super nice, friendly, would explain every step of the way if I asked. I couldn't ask for a better company to work with for the future of my heating and cooling needs! read more

Very happy with our experience. Used our groupon. Dealing with these people on the phone was a very easy and nice experience. Very responsive and helpful. Had our appointment scheduled with the usual window of time which is to be expected. Was happy to get a call a hour into that window letting me know that service person would not be here till end of that window of time. I appreciate being updated on real arrival so I can get on with my day instead of waiting for phone to ring. The guy they sent over was fast and professional and did find a problem which we are glad to know about. No high pressure sales even though we will need a new furnace. He left the info about their products and suggested we also get other estimates. I would be happy to do business with this company again. read more

I recommend that you do not use this company. They are rude and unprofessional. We had an issue where we had a planned service window and no one showed up. We did not receive a call and I had to call them when they were already 20 minutes past the window. They told me it would be another 20 minutes, and when I called back 40 minutes later, they DID NOT apologize and told me the guy was still at least 30 minutes away. I understand that things happen, but a good business calls to keep you apprised of the situation. When the service technician finally showed up he was rude to us and had no explanation for why he was late (we were the first call of the day). We called the company to complain and instead of apologizing, they told us it was our fault. Not good business! read more

These guys are great. I have used them for a furnace inspection on a house we purchased, and just used them again for a second time. We have a son that has some respiratory issues, and needed to get our furnace filter replaced. My wife called Western this morning, they came by and cleaned our filter and told us what ones to order in the future. They charged us $15! Fast honest service who could want anything more! Im glad to have them in my neighborhood! read more

They do NOT get back to people requesting bids! If you have TOO much business that you don't need new customers, then do not have a link to request quotes! So there! BTW most of their positive reviews come from reviewers with only a couple reviews. Not saying they are not legit reviews, just pointing it out... read more

Why do my major appliances only break on holidays? New Years Day and the furnace blows cold air. Did some investigating and figured it must be the igniter, which is beyond my skill level. Called several places, including the one that installed the furnace, and either no answer, not until tomorrow, or no time. Called Western and Darcy said, "Let me see if I can squeeze you in. I'll call back in 10 minutes." She did indeed call back and scheduled an appointment window for 1 to 3 PM. At 1 PM a friendly and unassuming fellow arrives. "I'm not out much in the field anymore, but I wanted to give the other guys a break to be with their families today." OK, I appreciate his honesty. He takes the covers off, looks around, probes and tests, spends some time looking over the schematics and installers manuals which fortunately I still have for my 6-year old furnace, then says that indeed it is the igniter. Makes a phone call to be sure of his diagnosis and that he's got the right part in the truck. Tells me what its going to cost (which was reasonable) and asks if I want it done. Well of course, its cold outside, but still, how pleasant! When he's done and I'm writing a check, we chat a bit. He takes the time to explain how and why the igniter broke, and why one of the symptoms I thought was odd still pointed to the igniter. He also asked if I had noticed the odd noise the fan makes when it quits, pointing out that it might be on its way out of this world, but doesn't make a play to have it replaced immediately. He says again that he's not out in the field much anymore and was trying to give the other guys a break today. Seems like its almost an apology for how long it took him. "Is this your company?" I ask. "I'm one of the owners," he replies. Ah, I get it. He's working on New Years Day so one of his employees can have the day off with his family. Now I'm really impressed. But wait, there's more. I call Darcy to get his name. He's Doug, a prince, a real mensch. And Darcy tells me he's not "one of the owners." He is THE owner. Wow. When is the last time you met somebody like that? I'm guessing "squeezing me in" meant that he didn't go home to HIS family at 1:00 so that my family could be warm, as well as keeping one of his employees home with their family. Looking at my caller-ID, it is also apparent that he spent some money on phone technology so that Darcy could work from home on days like today. This is the kind of company you want to work for, and the kind of company you want to patronize. Happy employees make happy repairs. Thanks Doug (and Darcy). Both of you have a great evening. Stay warm. read more

I had western heating and cooling work on both my old house and on my new one. My new house had the heat pump and furnace unit both die in the first winter that I lived in it. They were circa 1981 and apparently quite good for that period of time, but besides being dead, they needed to get replaced anyways for energy efficiency. I mean the old furnace needed 3 circuits of 20 amps each. Sheesh. Western heating and cooling ordered all the parts, installed them all, and came back to tune the system up. They worked to get me both tax credits a cash back from the govt, a rebate from the manufacturer, and a discount from them. I was very happy with the work and the people. They really made you feel comfortable which is important since they have to be in the house for a few hours to do all the install. I would and have recommended them to my friends! read more

Our water heater broke yesterday and I filled out the form on their website to have someone come out. This morning I had an email giving me a service call quote and asking if I wanted to make an appointment today. Todd came out and was super nice. He was able to get our issue fixed promptly and offered great customer service. This is our first issue with any repairs of this kind, but if anything happens again, Western Heating & Cooling will be my first phone call. These guys are awesome! read more

Fantastic all around, from the folks who answer the phone, to the tech and mechanic. As a first-time homeowner, they helped me learn lots of useful information without being condescending or trying to sell me anything that I didn't need. They go above and beyond to the point where I actually look forward to next time! read more

Ask for Russ the installer. He did the service for us and could not expect a better advice and more honesty. Excellent. Angel 310-402-4533 anomake@gmail.com, 2/19/18 read more

Great experience. Professional, personal, competent and timely. I highly recommend you give them a try. I had a better experience with them than the other local, larger company (other company was nice but too many costly errors with the a/c installation and an inferior service/warranty program with their products). read more

It's was a hot day and my AC suddenly went out. I called 3 places that said it would be 1-2 weeks before they could get to me. Called Western and they said they had a tech nearby who was just finishing up a job. He showed up about 20 minuets later and replaced the old part in about 15 minutes! Excellent service! Highly recommended! read more

I initially spoke with Darcy. She was courteous, friendly and very helpful in coordinating an appointment with a technician for that same day. The technician, Russ Wichterman, arrived and was very professional, knowledgeable and personable. He took his time examining and troubleshooting my furnace and thermostat. Russ shared a wealth of information with me about my furnace system and possible replacement options. He spoke in clear easily understandable terms. He cares about doing a good job and it shows. He was GREAT!!! I truly felt valued as a customer and respected as a person. I will definitely call Western again for any heating/cooling needs in the future! read more

Randy was so friendly and knowledgeable. We had an emergency and they squeezed us in! SO grateful and will use them every time. Darcy was also so helpful! Thank you! read more

Terrible company. Terrible service. They will not stand behind the service they provide. Further they claim to not be aware that the manufactures of hvac units have defined minimum maintenance requirements. That only came to light after they decided to charge me for a second call to clean a part that, according to the annual maintenance guide of my hvac unit, is a standard annual maintenance item. Terrible company! I'll never recommended or use their service again. read more

This company is the best. I installed a new programmable thermostat on an old system. It worked. Then it did not work, we discovered the day after thanksgiving, the coldest day of the year in a freezing cold front. We got out the long johns and the electric heater figuring we would not get anyone to come out until monday or tuesday. Western came out within the hour. Though they worked 2 hours, they only charged us for the service call, saving us about $100! Another firm estimated it would cost $250, rather than the $98 we paid Western. I would use no one else, ever! thanks, Western. You are the best. Merry Christmas J.Shimp read more

They go the job done in a timely fashion. I think they had a same or next day appointment available. Pricing was reasonable and the work was done well. read more

Made an appointment a week in advance, was told the service window would be 12pm - 3pm. Called day of the appointment to confirm and was told the window was 12pm - 4pm. Waited until 4pm and was told it would be another hour until the technician could arrive. Had to cancel appointment because I was not free at 5pm. Will not be rescheduling. read more

I changed the thermostat and my furnace was not running. I looked up furnace repair on yelp apps and I found this company offering a yelp coupon discount. So I called and scheduled appointment. I got a phone call saying the technician could come sooner. So I met the technician and he immediately found out what the problem was, I had a blown fuse due to a short from installing the new thermostat. He replaced the fuse and a brand new filter and I used the $70 for $100 yelp coupon and saved me $30 got a professional job well done. I would use this company for my future furnace needs. They are fast, efficient, and professional. And I got a great saving using yelp coupon. I used yelp coupon for the first time on yelp apps, very easy to use and redeem! read more

Called on a very hot day and they came within the hour on the same day! Russ was very friendly and professional! We will use these guys again! read more

Extremely horrific customer service. Did more damage to our furnace ( 4 years old ) and left with it not working on a 44 degree night. Did nothing but blame us. terrible company New Update: My 78 year old mother had another Heating Company come out yesterday after a night in the cold thanks to Western heating. It was discovered that the tech from Western Heating switched out system to "HEAT PUMP" which shut down the furnace. He was extremely inexperienced and he didn't know how to fix what he had broken so he just left. The new company put it back to furnace and fixed the original zoning problem. He did all this after 6PM for $85 and during this whole time Western Heating continues to deny, deflect and somehow blame my 78 year old mom for their Tech's lack of experience even after I shared this information with them last night. I warn you about this company. Sounds like if it goes well great and if it goes bad they attack the customer instead of doing the right thing. read more

Western recently came out to fix our furnace. They were able to come out the same day we called in, assessed the situation and came back the next day with the required part. The tech who came out seemed quite knowledgeable about his trade and he was seemingly honest about life expectancy and options. We were able to apply the yelp coupon to the parts needed, which was generous on the part of the company (as we did not buy the coupon 24 hours in advance). One star off simply because a wire was placed upside down, resulting in partial functioning of the unit for a night until we figured it out. Western was very accommodating and had the tech back out the same day we called. If I could, it would be half a star. Most impressive- this company seemed willing to bend over backwards to get people to our house at a time convenient for our work schedules. That is something I rarely see when calling for a repairman, and I appreciate the efforts this company made. I'll be using them again for future service (just hopefully no time soon!) read more

I have two thermostats and the upstairs was not getting any heat. I replace the thermostat with a NEST and still no luck. I called another company on the sticker of my furnace but and I'm still waiting for the scheduler to call. I then called Western due to great Yelp reviews and got a same day appointment in the afternoon 12-4p. Next thing I know, Russ came to my door at 11:50am which is unbelievable. On top of it Russ was very professional and informative on all things heating. He looked at my setup and found it to be weird but he kept at it and tracking the issue and found out I actually have two furnaces! I had no idea and 5 mins later the heat was on and everything worked. He also changed my filter while he was up there. Awesome service and great experience. Thanks Russ for the fix and making me a more informed consumer. Highly recommend! read more

Excellent courteous service. Fair and honest. Called me to let me know the tech was on his way. I'm a loyal customer. Tech was Russ, he was fantastic. Would HIGHLY recommend. See you in the fall for my furnace! read more

I had gotten an Amazon Local coupon for a tune up of our heat pump. The very nice technician who came out, with another fellow he was training, was on time and seemed knowledgeable. Having said that, the tune up they did was NOT very complete. They did not do many of the items on the tune-up list, particularly the cleaning of the coils inside or outside, and checking the defrost function. read more

Jake from Western Heating & Cooling came out to perform an AC tune up via a group on voucher I had purchased. From the scheduler to the technician, these folks are super nice and professional. They explained the services offered and technical terms that I am not familiar with. They called to confirm my appt time. Jake was prompt and performed the necessary service. He was efficient, recommended some maintenance tips for future reference, and he did not try to oversell me on anything that was not needed. Really appreciated that. Jake was really nice, personable, and genuine based on my first impression. I will be using Western Heating & Cooling for my ongoing maintenance needs!! H.D - Beaverton, OR 97005 read more

The customer service when you call in is horrible and not very knowledgeable. This is my 3rd time calling them to set up an appointment and I have never made it to an actual appointment because of the customer service. The tech's might be great no experience but the scheduler and people who answer the phone are horrible and need to learn the product and service some more. read more

My rental furnace stopped heating. Western came and fixed the problem. I received prompt professional service, the schedule was communicated well and they arrived on time and got the job done by a friendly and knowledgeable tech. This is the second repair from Western with same great service. read more

WARNING THIS COMPANY USES A BAIT AND SWITCH COUPON DEAL. I purchased a discount coupon redeemable for either an air conditioning or a furnace tune up. When I called about redeeming the coupon to have my air conditioning serviced the woman asked what was wrong. I told her that the air conditioning unit seemed to be operating normally but I was concerned that it might not be operating efficiently and could possibly need some coolant. She said that the person they send out on the initial service call cannot add coolant. If he determined that it needed coolant they would have to send someone else do this and I would be charged for a second service call read more

Excellent service and follow up report! Professional interaction, honest, friendly and helpful! Highly recommended!