Here are the facts- I requested to be called by the manager, and received an email from a customer service instead. No attempt to resolve my issue was made. I think this speaks volumes about the company. They closed my claim without finishing the repair or my knowledge. The service call record (as in the email below) indicates they looked at my right oven (I have a double oven), but it was the left oven with the issue. I was present when the service tech was there. He quickly diagnosed the issue (I believe he said it was a faulty ignition pan that was firing to early, and said he would need to order a new one). The truth is that this company has trouble following through with service calls. They've wasted enough of my time with Pro-serve, but I suggest you never let them start wasting yours. (email below) Dear Mr. Waters, Thank you for contacting us today. We apologize for the inconvenience and intend to clarify our records and the Home Warranty service procedures. Below is a copy of our records regarding our last visit to your home: **10/30 BM out-Went to home spoke w/ customer about gas smell. Found gas smell to be in right oven. BM found igniter works, it just takes about 15 to 20 seconds to ignite burner. No gas leak and oven works within specs. No deductible, no repairs needed at this time. If there are problems with the oven at this time, the procedure is to place a work order with your home warranty; and they will assign us or another company to diagnose the unit under warranty. Regarding parts being ordered that would be up to your warranty company in this case. We suggest you contact them for coverage inquiries. Our technician communicates findings to them, and they are responsible for discussing their options with you. I apologize if this is the case and recommend contacting them to inquire about your coverage and/or place a work order for the stove issue. At this time, in our end, this claim is closed with American Home Shield; if you would like a technician to inspect, diagnose and orders parts for this repair without a work order from your home warranty company, you would be responsible for any repair parts & labor charges. Either way we would be glad to assist you! You may contact our office via email or phone to schedule a retail visit or contact AHS and place a work order; then, they will dispatch us or other company that will contact you for scheduling a technician visit. Thank you, Sincerely, Countrywide ProServ, Inc. read more

Our washer is leaking, so I searched around Yelp on Appliance Repair for someone in the Hillsboro area, and landed on Proserv Portland. Upon calling them, I was shocked to hear that, while their address says Hillsboro, OR and the ad banner says serving Hillsboro, the lady on the phone told me that currently they do NOT serve the Hillsboro area! What a disappointment :-(! Benjamin read more

We had an issue with our washer at 10pm on Monday, by noon on Tuesday it was fixed for less than $75 dollars. (An issue with the pressure switch that required no parts, just service.) I was impressed at the speed and willingness to repair the washer and not just seek a reason to buy parts or charge me more. Honest, speedy and competent service. As other reviews have mentioned, this great service came from Bill at ProServ. read more

I found Proserv on Yelp and decided to give them a try to repair my furnace after reading the reviews on Yelp. They came and diagnosed the main blower on my furnace went bad. They have a software on their tablet that they can create invoice with the pics of the model# and the bad blower. With this info, I went shopping the blower parts online with a great price, get it ordered and they install it and my furnace works. They gave me a $50 discount on this service. I am happy with the work they performed. read more

Proserv Portland - They even honor $50 discount on the first visit! - Appliances & Repair Near Me - Hillsboro, Oregon

If I could give zero stars, I would. We have used ProServ through our home warranty service, American Home Shield (AHS), to repair our washer and dryer. On at least three occasions, I have pointed out that the thermostat or mixing valve on our washer was malfunctioning, leading to hot water when the nob was cold, cold when it was supposed to be hot, and one or the other when it was dialed to warm (yes, the water hoses are correctly attached). After leaving yet again without fixing the problem, I took video clearly showing the problem and sent it to the same repair person (Bill) who had been here on all previous visits. At his suggestion, I re-reported the issue to AHS, they set an appointment, then cancelled it after ProServe claimed they issue was not valid. I then reconnected with the repair person, asking that the problem be fixed before I complained to his employer or AHS. His simple and only response was "thanks for being an ex customer." Now that's customer service... read more

Patrick came to install my dishwasher after I had some very frustrating experiences with Home Depot's installation service. Unlike them, things Proserv were simple and easy. The installation was quick, affordable, Patrick was very friendly, and everything works great. Would certainly use these guys again. read more

Friendly and helpful technicians. They explained the problem with my oven thoroughly and though the first few fixes did not turn out to be the main problem, it is now working great. Sometimes a few days more than expected would pass before I heard back about timing on a part repair, but whenever I called them I was always able to find out what I needed quickly. Scheduling was efficient and the technicians showed up on time after calling ahead to let me know when they were on their way. read more

Thanks to Proserv and tech Patrick for servicing our refrigerator he did a great job and resolved and fixed it the next day I highly recommend Proserv read more

Highly Recommended Company. Fast, quality customer service over the phone to setup a service appointment. The tech was at my house right at the beginning of the service window and did a great job. Would use them again no question. read more

5 stars. Why? Because the tech who came out went above and beyond. He had to search all around the city for a piece of piping that is a very strange size. He found it and had it fixed very quickly after that. On top of that the tech was professional and polite. Someone I would feel comfortable inviting into my home. That is important to me and I'm sure it is to others. I highly recommend Proserv and will use them again for sure. Thanks! read more

I got a service for the heating system from Proserv through American Home Shield. I am outraged. I have never experienced anything like this: - they did not show up for the appointment and did not call me that they would not; - they did not answer my phone call or message that day till late night; - they diagnosed the issue and stated that they had ordered the parts, but they did not till for a week; - a week of phone calls while 4 familes have been living in the cold: secretary answers and tells me that she can not reach the service man who ordered the parts, leaves him a message and promises me to call me back next day; next day no phone call, I call them and we play the same "game"; - I am still in the process of getting it fixed and rising my complain to American Home Shield. My recomendation is to avoid this company as far as you could. Regards, Attila read more

Frank and an assistant came to the house ran a test and inspected my AC system. They quickly identified the problem and presented me the solution. Unfortunately I was the last call for the day and they had run out of free which I was in desperate need of. They came back the following week filled my system with freon and repaired a leak in a pipe. They were fast and clean I'd use them again. read more

Professional and very honest. Had a knocking sound in my washing machine. They came out and diagnosed it promptly. Turner out to be just some debris instead of anything major. Will definitely use them in the future. read more

Listed as doing HVAC but they don't offer that service in Oregon. Don't waste your time calling them for that here.

Just had Proserve out to my house to fix my washing machine. I had a great experience! The gentleman showed up right close to 8amand knew very quickly what was wrong. He left and got the part needed and returned and installed it. He was kind and professional and helpful. I will use Proserv again for sure! I highly recommend them. read more

Frank Lombard did an awesome job on our plumbing project. He was professional, friendly, communicative, punctual and did great work. I would recommend him highly and will certainly use ProServ on this and any future jobs. read more

They missed 2 appointments (2nd only because they missed the 1st). Both with a 5 hour window for the visit and neither one with a phone call or notice. Fool me once... read more

ProServ was sent to us by Our home warrantee company. They diagnosed the problem, the guy couldn't find the model # on our range. He said he would talk to home warrantee co and get back to us. At least 5 days went by, no call. Called AHS, they called ProServ, and it was determined the part was unavailable and we would need a new stove. There were requirements for us to fulfill to get space ready for install, which we took care of at our expense per our contract. ProServ was scheduled for the install. Upon arrival 2 young men get out of truck and ask what they were here to do. I get a little nervous, to me that's not a good question to start. They looked at job, didn't know anything about the install which required electric, gas, and ventilation, and asked me questions I had no idea how to answer about installation. I asked them why they didn't know this stuff, and they said, oh we usually do HVAC work, not appliance installation. Great. They spent 5 hours at our house, and determined that despite what the contractors we had hired to ready the space had said, it was the wrong type of range and could not be installed without extensive vent work ( floor and outside wall cutting involved) and countertop remodeling. While they were here they did add an outlet under the stove, so I guess they did do something. They picked up their stuff and left. I followed them out and asked them if they had turned our gas back on and they said no! So the guy comes up to do it, and I ask him about some damage to one of the stovetop caps, and he said yes, it broke when they dropped it and would tell AHS, and would replace it. I asked about the removed stove, and they had it on the truck and didn't want to take it off, but did so grudgingly. I figured we might need it if the new one was wrong. I called the contractors who had come out and readied the space and determined if the stove would fit. They came the next day and installed the range within 2 hours, no issue, of course at our expense. ProServ was unprofessional, unethical, and rude. They never sent us the replacement for the broken cap, and I still had to pay them the service fee for doing almost nothing. We recently had another issue and ProServ was assigned to us. When she called and told me she was from ProServ (mind you this is a call center in Las Vegas not a place in Portland) I was like oh! I hope this goes better than the last time, and she wouldn't even make the appt., she hung up. AHS assigned us someone else, and they were great. I hope if you use them your experience is better than ours was. read more

My washer died at the worst possible time. Better yet right after the extended warranty expired. Called ProServ based on a friend's recommendation and was shocked that they were at my door the SAME DAY. Best surprise of all, was the repair cost was actually less than the deductible would have been on my warranty been active. Hands down, best in town!! read more

It's hard to write a review on customer service when you haven't had any! We have a home warranty through American home shield that contracted Proserv to come out to repair our furnace 2 weeks ago!! They showed up the next day took our money and we haven't heard from them since. I called a few days after they came because we had no idea what our next step was and they lady who was very pleasant told me the parts were ordered and they have 5-7 days to arrive and they would call us back. Its been 14 days and they have not contact us once since they came. Our home warranty has contacted them twice regarding the status and no return calls to them either. I have called several times and no one is answering and I am not able to leave a message. It may be spring but this is Oregon and its cold!!! I would never recommend them to any one. read more

Great service. Spencer was friendly, professional and efficient! We had Spencer help with some home appliances. He was very friendly and professional. He explained his process and finished in a very timely manner. We will be using Proserv again in the future! read more

Our furnace decided to quit on us in the middle of winter and albeit a mild one here in Oregon it was still quite cold and our baby was just getting over a bad cold. We called AHS whom we have our home warranty with and they notified Proserv. They called to set up an appt. right away which was wonderful. I feel awful for not remembering the names of each individual whom I spoke with on the phone but they were all super friendly and kindly & patiently listened to my concerns and addressed them immediately and effectively. Frank came out to inspect the furnace, quickly made his diagnoses and promised to order the parts and try to obtain approval from AHS ASAP. Frank was professional, friendly efficient and courteous. He arrived early and called beforehand ( as per our request with sleeping baby & loud dog) Frank as promised ordered the parts and got our furnace fixed with only a slight delay (one day) because he had to order a part. I am extremely impressed with this company. I am a very busy Mom and really don't have time to be doing this but when I receive above average service I must give props. Thank you to Frank and all of Proserv!!! read more

I've had a lot of experience lately with ProServ due to an oven malfunction on our 20 year-old Dynasty range. If my first two service visits (same repairman) were the only basis for the review, I'd be giving ProServ 1 star (0 stars if that was an option) BUT... this was until a new repairman came over for our third service call - Bill Macfarland. Bill is awesome. I mean, like, AWESOME. Not only is he friendly, punctual, professional, and listens to you... he is actually interested in fixing the issue, does additional research after the service call, and follows up. While he was here, I even picked his brain about why our freezer door locks up for over a minute after opening, and he gave some suggestions on how to fix it. Amazing! To give a bit more background information, we have an oven where the ignitor is not located close enough to the burner, therefore gas builds up so much so that when it finally does ignite, a fireball spews out the bottom and the oven door blows open by an inch. Scary stuff. We have a home warranty through AHS, and they use ProServe as the third-party to make local repairs. The first ProServ guy came twice and was almost condescending about the whole thing, disbelieving that there really was a serious safety hazard. After requesting a different repairman to service us, Bill arrived. What a change! He took his time looking at all the parts, explained things as he went, was open to discussing your ideas and questions, and in my case, explained the "science" behind the oven's internal parts. The oven acted up again, but Bill cheerfully came over again immediately (within 24 hours) and followed up via email that afternoon. He even put together an action plan in case the oven keeps malfunctioning, and has already purchased a relevant part to keep in his car just in case he needs to run over right away. Moving forward, anytime I need ProServe to come over for a repair, I am requesting Bill Macfarland! read more

ProServ was sent out by my home warranty company for a furnace repair. Frank was timely, efficient & was able to diagnose the problem quickly. Unfortunately, the part took a while to receive & when you have NO heat in winter that was a small issue. But overall, excellent company, did a good job & I would definitely use them in the future for furnace repair/maintenance. read more

Took our money, and we didn't hear back from them. I had to call and ask. They said they submitted a request to AHS (American Home Shield Warranty Company) but AHS said they did not have it. The claim was denied and after reviewing it, solution and cost seem inappropriate. 2500.00 for a inline fan which is more than a ductless heating and cooling system! I will also add Frank the technician couldn't identify the heating vents in my bathroom and had to be instructed on how to use them. They are typical louver vents for a bathroom setting. They were quick to cash my check for the 75.00 visit though! Yelp has positive reviews for them, but there are a lot of less favorable reviews on Angie's list that are similar to my experience. Please beware of this company, especially if you are working with AHS. I should also add this was for an issue in which I have no hvac circulation to my bedroom. I have had other professionals with hvac expertise review this issue and they agree inline fan is an inappropriate solution and inappropriately priced. read more

Where to begin: Close to the worst service I have ever received from a professional company. Now working on 5th attempt to fix my clothes dryer. Original tech came out, took a dump in bathroom, didn't turn on fan and left door wide open after done so entire back of house completely stunk. Told me he would call on Monday to schedule return trip to fix after parts ordered. Monday comes no call so I called them. They said they would call me Tuesday. Tuesday comes no call so I call them. Tech finally comes out on Wednesday, facilitates the suspected repair. During the repair he pulls out the dryer ducting from the floor which now blows exhaust all through laundry room. Tech tells me the issue but says he won't get under crawlspace to fix because"he doesn't like going under houses". His fix does not work, same problem. Request a new tech as we have no confidence the first tech could fix the problem. Second tech comes out (3rd visit now) decides that the problem is due to the exhaust ducting and tapes up the ducting so all exhaust goes outside as supposed to. He leaves without testing dryer. Problem still not fixed so I call for a 4th visit to repair. Tech and Supervisor show up, spend less than 4 minutes in my house, decide it is the heating element that has burned up DUE TO THE EXHAUST DUCT failure which was caused by their original technician. Say they would call me on Monday after they see if there is a part in town so they could return for a 5th time to attempt repair. Well, again I had to call them as they did not call me back. Parts supply store not open today but did they call me to tell me this? Nope. My wife has been sitting at home all day not wanting to miss their call or visit. This was a warranty issue reported through my home warranty company American Home Shield. I am stuck with their sub. Had I called them privately they would have been fired and I would have demanded any and all money back. I run a finish construction company with a 5 star google review rating and 5 year in a row Angie's List Super Service Award recipient. I know what good service is, and this aint it! Other people seem to have gotten good service from this company but I would not recommend them due to my experience thus far. read more

A complete disaster! This company was contacted by my Home Warranty service when I called about the stove not working. First visit was scheduled between 8 & 12 in the morning. It was near 12 when they arrived said a part needed to be ordered, will take between 3 and 5 days. After over a week I sent an email asking what was up, got a reply the they could not find the part and the Home Warranty Service had found it and ordered it. Home Warranty Service sent me an email with tracking number for part, 5 to 6 days for it to be delivered to Proserv. Almost 2 weeks went by and I hear nothing I check tracking number on part and find it was delivered a week ago but no call from Proserv! Called and left harsh message and next day get a call. Setup service call for between 8 - 12. Now I call them at 11 on day of service and I'm told it will be 12 or after before serviceman arrives! Poorest customer service I have ever experienced! read more