This is the best place to purchase medical supplies. The owners, Bill & Valerie still know the…read moremeaning of customer service. They are lifelong Sonoma County residents and have years of medical equipment experience. Questions are answered fully and patiently and recommendations are always made for the benefit of the client/patient. Highly recommend Redwood Empire Medical Supplies for all your needs.

i broke my ankle and foot in Massachusetts last week. I live in Novato…read more i went to 2 websites and Redwood Empire was my sight unseen fave. So I called and 'met' Valerie...I don't really know but i think she owns the place. She has a right hand man who is really nice too. I rented a go go scooter (battery powered) from her and it's so much greater than crutches especially in the house. The main point is that she explained everything beautifully and was very generous with her time. And very kind. These people will really take care of you. They really care about you . But i hope you don't get injured and need them. Cheers Happy 4th of July 2025

I've always received excellent service at Sacramento United Access. I bought 4 vans over the years…read morefrom them, most recently a new van in 2021 - Toyota Sienna with an in-floor ramp. Recently the ramp was giving me trouble, I stopped by the shop early right around opening time. They were able to get me in and get it fixed. Thank you for taking care of your customers. As a single woman who uses a wheelchair, this kind of service means the world to me.

I am beyond grateful for United Access. We have a mobility van for my mom and were traveling in the…read morearea for a vacation/special event when the kneeling system started to malfunction. United Access offered for me to come by their location so they could at the very least take a look and see what they could help with. Upon arrival I was asked wait for Erik who was helping another customer. A bit later Erik called to let me know he was slightly delayed. So Laura approached to let me know of his delay. And after talking with her for a few moments she personally took time to walk out to the parking lot to help me herself. Laura walked me through several things and helped me to diagnose the issue and temporarily disconnect the system causing trouble. Her patience, compassion and superior knowledge of the product was wonderful. She understood that I was in a vulnerable state and took time to connect and help me navigate the situation. The problem still needs to be resolved but I can at least safely transport my Mom home from our trip and get to my regular van repair place. She helped to put my mind at ease and restore my confidence in operating the van without the kneeling system until it can be fixed. I am grateful to both Laura & Erik at United Access for going above and beyond with customer service. If you're in the area and need a mobility vehicle or repair I definitely encourage you to call United Access!

Came in to get my daughter a gate trainer fitting first they gave me an appointment and claimed it…read morewas on the wrong day not once in my daughters life have I missed or schedule her appointments wrong she depends that's I don't second while fitting her in her gate trainer they did not securely strap her in and she fell out and hit the back of her head upsetting me and her she cried and they didn't even apologize for the incident very unprofessional bad experience

I have been waiting for a wheelchair for nearly 2 years. Long story short, part of this hassle is…read moredealing with medicare and kaiser but Natl Seating is not an advocate. Their customer services stinks. A manager did call and apologize and explain they got new staffing but even since her call it is still poor. I paid the co-pay for the wheelchair and they have no record of it. Thankfully I took a screen capture of the online payment. I had to send it to them via email to prove I paid. How insane is that? Now I'm calling weekly to find out when the wheelchair is expected to arrive at their facility. And when you go there...I've been to their facility twice, it's like a ghost town. No receptionist. They never answer phone calls and the place certainly doesn't look busy. What's up? Unfortunately if you're disabled and you're on Medicare, this is the only game in town.

The best place in Petaluma for all sorts of medical equipment and supplies!! Going there is always…read morea happy experience as Danny and Lindy are such positive, kind and knowledgeable people with Big Hearts!! You never know what you might find, I end up realizing I have a need for something there as I see it. They provide an amazing service to the community and are a wealth of information for all related issues. Thank you Danny and Lindy!!

I was alerted to the existence of Homecare Equipment several years ago when my Mom suffered a…read morecervical spinal fracture. My Mom required a simple bar to grab on to to get into and out of bed. My Mother's physical therapist suggested we call Danny, and he came to her rescue! It was very affordable, was simple to install as it slid right under the mattress, and was just what she needed to assist her. In addition, Danny is a fantastic human being who really cares about people and supplies used medical equipment at very reasonable prices. Since that experience, we have gladly donated all of the medical equipment and supplies we purchased (new) that my parents no longer need. We are happy to pay it forward.

It was so easy to get everything I needed to make having a broken ankle easier to live with…read more I rented a knee scooter (so glad I didn't have to buy one and figure out storing it or getting rid of it when I didn't need it anymore). The customer service was great. They helped me learn how to use it, showed me how to fold it for the car, and put it in the car for me. Returning it was so simple. I also needed a better fitting orthopedic boot than urgent care gave me. They had many sizes in stock and helped me get the correct fit. I'm relieved to know about Independent Life Medical Supplies. They rent and sell many of the supplies I will need for my mothr-in-law's health care needs.

I went in to be fitted for a cane and the nicest person helped me and explained how to gauge the…read moreheight etc. so I left feeling very good about the experience. And it only cost $25.

Totally recommend. Great service. $70 for a wheelchair for a week! Great lightweight wheelchair,…read moreeasy to load in the trunk. We used them for my mom so that we could walk around the Berkeley campus (daughter's graduation).

I had a problem with one of my mobility scooters. I took it in and unfortunately it was not worth…read morerepairing. I was notified within 48 hours and it was at NO CHARGE. Seems like a honest place to do business.

Freedom Mobility Tech Rep Dennis Daniels, completely & articulately addressed ALL my concerns…read morecomprehensively. Additionally he was appropriately compassionate & personable. I was extremely pleased with all aspects of Dennis's instructions, which I video recorded due to my TBIm induced cognitive short term memory. He is a great representation of your firm, which my experience with Dennis & all others I talked to from Freedom Mobility, were best customer service practices in action on every call. Satisfied customer here & look forward to working with your firm in future. Overall a very pleasant experience, a rarity these days.

Technician Linda Lazaro was super helpful. she called to coordinate a good time with us, she was…read moreswift, got our chair repaired and ensured that all was working well before leaving. An excellent experience, she was professional and cordial, we appreciate her service.