Came here for a pre purchase inspection on a vehicle. These guys are amazing. Super friendly,…read morereasonable prices and they took a lot of time to explain everything that was going on with the car to me. Very thorough and honest! Would absolutely recommend to friends and family.

I've loved using Westerville automotive for all things car since we've moved in down the street a…read morecouple of years ago. Super friendly, knowledgeable, and honest staff. I've always looked for a good mechanic to take all of my cars too, and I'm glad that I finally found them!

Nice people and best price in town! I got lucky finding this place when I did, as my brakes were…read morewell past the "braking" point :) I will return soon, for an oil change, and keep their number handy for any future needs.

Very professional and knowledgeable. Big shop quality of…read moreservice at a fraction of the cost. He rebuilt the brake system on my Hummer H2, which was completely corroded, for a couple of hundred dollars less than what others are quoting. I will be taking my other cars there. Highly recommended

I stopped in and made an appointment to have them check and diagnose a front suspension problem. We…read morescheduled 3 days in advance for an 8 am appointment for Friday morning . They told me the diagnosis would cost $110.00, it would take an hour or so to check the suspension and the charge would be credited towards repairs that would be scheduled at a later date. When I arrived a few minutes early for my scheduled appointment time they asked if I could leave my vehicle for the weekend as they didn't have time for my scheduled appointment. They tried to explain that they had a technician leave a week before they made my appointment. No phone call before I got there to advise me of their problems. It's apparent that customer service is not one of their top priorities. I'm going to steer clear of this place and definitely would not recommend them to anyone!

Took my Toyota there for radiator replacement. Nate is a great guy, really helpful, explains what…read moreis happening. Car doctors doesn't take your money just to the sake of business, they are honest people, they don't just replace, they evaluate, if it doesn't need it, they don't do it, I like that. They keep you updated through Text, and follow up text after you get your car back., I really appreciate and value this; very good quality in a shop, they treat their customers just like their own family. This isn't my first time going over there, each time I have had the same result. I will definitely give this shop a five

I have a 2003 Honda Accord. It's not really worth anything to anyone but me, because I primarily…read moreuse it for work. On March 30th, I took the car to Cheeseman's after AAA had told me that I had a bad pulley. I asked that the pulley be repaired, and also asked that the brakes be checked, as I had heard them grinding. Later the same day, I was told that my AC compressor had to be replaced, and that all the brakes were fine except that the front ones would need to be replaced fairly soon. I opted to just have the compressor repaired at this time. When I drove the car that evening, I still heard the back brakes grinding, smoke coming from the engine, and the turn signals and hazard lights were no longer working properly. I thought about taking the car back to Cheeseman's, but before I got a chance, they called me and told me that they had forgotten to charge the AC compressor, and asked that I bring my car back in so they could do that. I agreed, and dropped my car off first thing this morning. A short time later, I returned their call to learn that the AC condenser needed to be replaced. I was also told that the back brake shoes and drums had to be replaced. I found this odd as I was told the day before that there was no problem with the back brakes. I had also asked that the relay switch for the turn signals and hazard lights be checked, but I'm not sure if that was even done. They asked for another $750 to fix the condenser and $450 to repair the back brakes, after I had already paid $1100. When I first took the car in, I had asked them initially to let me know what the full cost of repair was going to be, as I wanted to make a decision as to whether or not it was worth it to have such an old car repaired. If I had known that the back brakes needed to be repaired, I would have had them do that the first time I took the car in, but the lady I spoke with on the phone assured me several times the brakes were fine and that the grinding noise was probably due to dust and debris buildup. Not only am I very disappointed that my car is not repaired, the turn signals and hazard lights no longer function properly and I can't even drive it because of the brakes. I feel pretty stupid and embarrassed for trusting Cheesman's with my car, and was literally holding back tears when I went to retrieve it. They had had great reviews and recommendations on my neighborhood Facebook page. I will be taking my car to another shop to have my car properly repaired, as well as to check the work done by Cheeseman's. Honestly, if I had known that the total repairs would be well over $2000, I prwould have started purchasing another car instead.

Keith Cheeseman is the MAN! I started taking all my cars to Keith. I loved it most when he would…read morelet me go into the garage and see what he was working on and how he explained it to me! He also told me about a bad truck I bought for my best friend Michelle. She nicknamed the truck Beyoncé Anyway...Keith told me if he would never let his daughters on the road with the vehicle; he wouldn't let the community on the road with it either! He loves his community and I love the Clintonville Community as well! I have many friends there! ‍ Drive Safe! Buckle up! Love you all!

Very knowledgeable service for BMW cars and mini Coopers. He caught problems that other shops…read morecompletely messed. Part lead time took longer than I wanted.

Excellent BMW repair facility. My 2004 M3 Convertible was in need of some routine maintenance and…read moredidn't really know where to go here in Columbus as I am somewhat new to the area. I searched the internet looking for reviews and saw that these guys were highly recommended. I called Best Motor Werks, spoke to Rufus and explained what I was looking for. Told him that I had fallen behind on a lot of regular maintenance items plus the fact that the E46 M3 has the "Big Three" issues (Vanos, Rod Bearings and Subframe Cracks), and wanted the car checked out. Rufus is a real "car guy". He knows his business very well plus he's a real enthusiast. That makes a difference when you own a car like an M. He "gets" the fact that we LOVE our cars. I dropped the car off and told him that he could keep it for a while as it is not my daily driver. I asked for a complete multipoint inspection and a coolant change as it had never been done in the 11 years I owned it. The technician gave the car a thorough inspection and came up with a list of things that should be addressed as well as assigned a number from 1-10 in terms of how soon these items should be addressed. Rufus went over everything on the list one by one and answered any questions I had. There was no pressure to fix everything at once like you might get from a dealer. Since I only put less that 5000 miles a year on the car, there were things that could possibly be addressed next year. The owner John is great, honest and professional. As I mentioned earlier, Rufus is a true "car guy" and understands the love we have for our cars. I will definitely be using Best Motor Werks for all my BMW repairs and maintenance. Thank you Best Motor Werks.

Believe all the bad reviews.!! As a real customer who took…read moremy car in TWICE, once with the original issue, and again to fix the damage they caused to my fuel injectors with their "walnut cleaning" Neither time did my original issue get fixed and they even tried to say it was my exhaust pipe rattling. Turns out if they had just replaced my damn Camshaft position actuator the problem would've went away! But no, they had me spend 2 grand OUT OF POCKET the first time, didn't fix my issue, instead I had a new one, and another 2787 OUT OF POCKET yet again to fix the issue THEY CAUSED!! And lied to my face as well as lost my ENGINE COVER! These people are ripping you off! DO NOT TRUST WHAT THEY SAY TO YOU THEY ARE LIARS and I have paperwork to prove it! ALL NEW FUEL INJECTORS, SPARK PLUGS, Intake Manifold Gasket and still the same issue.

Didn't fix issue and was promised. Engine light didn't go off after $2300. I would not recommend…read morethis place.

I recently had the water pump replaced on my vehicle at Luke's Auto Shop. Unfortunately, shortly…read moreafter the repair, I discovered that a coolant hose clamp associated with the water pump had been left improperly installed. This caused coolant to leak into the engine bay and could have led to much more serious engine damage if it hadn't been caught quickly. A mistake like this is concerning because the cooling system is a critical component, and something as basic as verifying that all hose clamps are properly secured should be part of every final inspection before a vehicle is returned to the customer. That said, I also believe it's important to recognize when a business makes a genuine effort to address a problem. Once the issue was brought to the shop's attention, the service manager handled the situation professionally. While the original workmanship issue should not have occurred, he did what he could to make the situation right by listening to my concerns, arranging for the vehicle to be checked over, and working to restore my confidence in the repair. No repair shop is immune to mistakes, but how those mistakes are handled matters. In this case, the initial repair fell short of the standard I expected, but the service manager's professionalism and willingness to stand behind the work improved what could have been a much worse experience. Overall, I hope the shop strengthens its quality-control procedures to ensure critical items like coolant hose connections are verified before vehicles leave the shop. If they do, I believe they can provide a much more consistently positive customer experience.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

Our van broke down in Columbus, 150 miles from home. After other shops told us it would be a week…read morebefore they could even look at it, Hometown Service in Westerville stepped up. The owner was incredibly friendly and told us to tow it right in. I was worried that an electrical issue while stranded would lead to 'ghost' repairs and a huge bill, but their honesty and integrity were amazing. They got us into a bay immediately, diagnosed the problem accurately, and fixed it for a very fair price. If you need a trustworthy mechanic near Columbus, go here. They treated us like neighbors and got us back on the road the same day. Truly great people!

I've been taking a very old truck to these mechanics for some years now and I have been pleased…read morewith everything they have done for me... and some of the problems I took to them were big ones. Every interaction was professional and friendly. Their work was always done thoroughly and in the time they had said it would take. I feel fortunate that I found their shop when I did. I highly recommend trying them.