I'm a watch collector for many years, so I can quickly determine weather the salesperson is amateur or truly professional. The very first time when I talked to Su at Westime, I felt like I'm talking to my college who is unbelievably experience and trained. Even if you not buying a watch visit the store anyway for educational purposes and fun. They have the best costumer service. read more

I have to say, Ron is the absolute best! Definitely top experience I have ever had in terms of customer service and follow up. I had an issue with servicing my watch and he went above and beyond to reach the absolute highest and most prominent person on the watch brands side to resolve my issue. 10/10. I would hire this man in a second! I can't thank him enough and I absolutely suggest you ask for him when visiting this location. Worth the trip even if you aren't local! read more

I recently purchased my second watch from Ann at Westime, and my experience there has been fantastic. Ann is so helpful helping me find pieces that are on either out of stock or need to be custom ordered. She follows up with status updates, thoroughly answers questions, and patiently gives her customers space to look and try on pieces before making the big decision. Big thank you to Westime for the great service and customer care. read more

I strolled into Westime last week to get a Breitling for my father. He is always wanted one and with Father's Day around the corner I felt it was a perfect opportunity. The woman who helped me couldn't have been more patient and an understanding (I don't really know a lot about watches). I simply told her my price range, the look he goes for and his age. She immediately brought out 3 pieces and they were all great. I never really write reviews about service out side of restaurants but I feel really good about my experience as this was a quite large and sentimental purchase for me. I should mention that as I was leaving Ann gave me two of her business cards. One for me if I should ever like to return and one for my father should he ever have questions about how to care for or operate his new watch. My dad loves his Transocean. I can't imagine this could have gone better. Thanks Westime! read more

Beautiful store, great selection, and helpful staff. Gorgeous, huge store looking right out on to Wilshire Blvd. and the Beverly Wilshire Hotel. The product is top notch, you can find stuff that you won't be able to find from any other watch store. The price range is vast, there's so much selection. The staff aren't the type of sales people that pounce the second you walk in (they are working on Rodeo where the vast majority of people are just looking) but once you let them know what you are looking for they are happy and eager to help. You can certainly tell they have an appreciation for watches and jewelry. Westime is the place to go for beginning and advanced horophiles alike. Let them guide you on your journey beyond the typical and into some pretty incredible stuff! read more

A few weeks ago I went to the Westime Rodeo location to find a watch for my dad's birthday. I somewhat had an idea in mind of what I was going to buy, but I know he's generally picky so I wanted to find the perfect watch. Ann was the BEST and she was so helpful, she had shown me a couple of options in my price range. She took her time with me and answered all of the questions I had about each watch. I ended up walking out with the perfect one because my dad loves it! Westime never disappoints, their customer service and selection are always top notch. Thank you again Ann, I'll be back soon! :) read more

Had a great experience working with Su, she went out of her way to ship my Tudor to San Diego overnight. Will continue to come to Westime in the future. read more

This store had a great selection of watches that were reasonably priced. The ladies who were there also were really nice. They were more than happy to pull out as many watches as I wanted to look at. Definitely coming back for a watch in the future! read more

Great store and selection. Staff is friendly and courteous. Su Minch is the absolutely best! She's extremely knowledgeable and responsive. Su helped track down a watch I really wanted and helped me every step of the way. Highly recommend both Westime and Su! read more

I really like Westime, the staff is super friendly and they have an incredible selection. My price point is lower but I was able to find a TAG that I love. It's fun while you are in there to check out the higher end watches that you can't find in any other store. The staff is very patient and explain every little detail about any watch you are interested in. read more

Su Minch is absolutely a gem of a salesperson. I have actually become friends with her, as she is the most kind hearted salesperson I've met in a long time. I purchased a new Omega Seamaster Professional and couldn't be happier. The watch is beyond beautiful, the price was very competitive, but more importantly the purchasing experience was wonderful. If you're in the Beverly Hills area looking for an Omega, go see Su and you'll certainly be pleased you did. read more

Great service, unbelievable selection. Friendly and knowledgeable staff, will definitely buy again from them in the future!

Been watch shopping in jewelry shops in SOCAL and wasn't having any luck either because of limited inventory or unhelpful service or both. Then I found Westime Beverly Hills. Was greeted immediately despite other shoppers in the store, and after a short wait was treated to an in-depth guided tour of the extensive inventory of top-end watches. Learned much from a very professional chap named Ron. He guided me to a very good choice and I bought it. Can't say enough about this venue and the knowledgeable staff. read more

Highly recommend working with Su Minch, five star service. She was highly professional, responsive, engaged and knowledgable. All transaction details were as promised and when there was a delay, she immediately explained the reason which makes all the difference, as transparency should be key. Thank you Su read more

Great experience! Su was very informative and helped me with ordering the Tudor BB 58. Although there was a waitlist she managed to get me the watch after two weeks. Would recommend coming here and asking for Su! read more

I love watches more than most collectables so I had to stop in to drool over the stuff I can't afford. When I walked in, I was immediately welcomed and made to feel welcome even though I was in shorts and tennis shoes. They didn't judge. A couple of the ladies that worked there offered to show me any watch I desired and to answer any questions. Do not come here for low-end purchases, come here to compare high-end watches against other brands within your budget. That's the real beauty of Westime, they carry many different high-end brands that you can actually hold and wear on your wrist which makes shopping for a watch easy. If you're looking to score a ultra-low deal, save your time and go buy a used watch in Downtown at your own risk. They don't offer the service and professionalism as this. One important note: if you think that you can find a better deal online, you will. Here is the catch, you won't get a warranty when you buy online. They may offer you a warranty but it won't come from the manufacturer, it comes from the online dealer and whomever they've hired to repair your watch. I prefer having my work done by the manufacturer because they will stand by their work and they use genuine parts. Do your research! If you are buying a high-end watch, spend a little more for the piece of mind that you will be in good hands. read more

The words awesome, amazing, incredible are not what you would usually hear at a watch boutique. However, for Su Minch and her associates that would be an understatement. I am one to always look for not only the best customer service but also the best prices. I am 100% confident you give Su Minch a chance she will not disappoint. I have purchased well over 20 time pieces from her and I am thankful to affiliate myself with such a company and such a great individual. read more

I purchased a new watch from Ann. With some help from Leon at the Westime on Sunset :-). I first went to the store on Sunset and they did not have the model I wanted. But Leon called over to Ann to see if they had one. They work well together to get the customer what they are looking for. I would definitely suggest checking out Westime for your watch needs. read more

Such a professional and personal experience. Su is so amazing and knowledgeable! She takes such great care in finding the perfect pieces for the occasion, and definitely goes the extra mile for the customer. Highly recommend shopping here without reservation! read more

I walked in Westime store on Rodeo Dr and met Sue Minch at Ulysse Nardin counter. I saw there Hammerhead limited edition watch and really loved that watch to own. Sue gave me excellent overview of this watch and explained many things about ownership of Ulysse's watches. She also offered me very attractive price ... but I was not ready for purchase yet. Sue was very pleasant and extremely courteous and very knowledgable in this product. I came back a week before Christmas but that watch was sold but similar one was available. We talked about the price and all other items and promised to be back a few days. Sue was nice to call to follow up with me and set watch aside for me. I had exceptional buying experience thanks to Sue's super professional approach. Sue throughly explained to to use the watch, reduced rubber band perfectly, offered espresso, water. Sue is true joy to deal while buying watches at Westime store. read more

I'd like to leave a Raving review for my experience visiting Westime on Rodeo Drive Beverly Hills. I dont have a lot of nice watches but I have always loved watches. I have been buying Nixon watches because I liked the style and it was in my budget. but about 6 months ago I started wanting a nice watch because my Father has a Rolex and I thought it would be cool to own one. so I started watching videos on YouTube about watch collecting and I was hooked. I learned about Rolex, Omega, and all the different watches. i started falling in love with the different movements and engineering and history of wrist watches and the companies who rivaled and fought for market share with different strategies. I had no idea how much the quartz movement shook the industry. so I learned more and fell in love with spring drive movement created by Grand Seiko and I thought how I would love to own one, one day... so yesterday my Brother and Business partner had some work in town and we strolled down Rodeo drive just to see what all the Hype was about. and I was familiar with the place because of playing Grand Theft Auto. so It was kind of surreal being here in real life. anyway we walked into Westime and was greeted by a nice security guard and Su Minch. she was so nice and we just wanted to see the place. we asked her about the crazy expensive watches just random things. and then I asked if she had any Grand Seikos. And she was happy to show me. They had a great selection and I got to see the famous "Snowflake" in person. and then I saw the watch I fell in love with. the Grand Seiko sbga229 dive watch. I am a scuba diver and it was so pretty. I had to buy it. Su Minch was so knowledgeable about the watches and was so nice. The watch isn't that expensive compared to Rolex and Hublot, but she was so professional and nice and treated the experience as a big deal because she knew it was a big deal for me. I highly recommend you check out this shop and I couldn't be happier with the purchase read more

My wife and I came in to purchase a Bell and Ross watch. Su Minch was the sales person that helped us. She spoke Mandarin, which allowed me to communicate in my native language. She provided great service and made our shopping experience very comfortable from start to finish. Highly recommend asking for her! read more

Rude. My apologies for coming in not looking like I can afford a Tag. I assure you I can. All I needed was a battery replacement. What I received was condescension. read more

Avoid at all costs!!! TL;DR - Westime is an ugly trainwreck of a watch store. Horrible, unprofessional staff ruins a place with great potential. I left my home today with the intention of BUYING a new watch, and I had my eye on a specific Breitling. I parked on Rodeo Drive and went straight into the Westime. So I walked into the store and immediately commented on how great it looks inside. The lady kind of looks away, and her response was a contrarian "I guess, I mean it's ok?" While cringeworthy, I brushed it off and walked over to the Breitling section. Sure enough, they had the one I was interested in. So I pulled out my phone to take a picture and send to my friend. The store manager came out from her office and started yelling at me in the middle of the store. Her: "Sir. Sir! SIR!!" Me (turns to her): "Yes?" Her: "You aren't allowed to take pictures of the watches!" Me: "...Why?" Her: "It's just the rules. They are all private property, we just have them on display here." (Those were her actual words) Me: ....... Her: "If you want, I can take it out from behind the glass and then you can take a picture of it." Me: "You know what, I walked in here to buy this watch, but forget it." What did she do? Did she apologize and offer to make amends? Nope..she turned around and WALKED AWAY! What a complete garbage company run by stupid, incompetent salespeople. Don't waste your time here. I have never been to a company that sells such high-end watches but couldn't give less of a f*** about the customer or the experience. Maybe it's one huge money laundering front for an illegitimate business empire. Then it all might make more sense. Who the hell knows. Just go somewhere else. read more

Beautiful store in a great location. They have a good selection of quality watches. Highly recommended!!!

Douchery at its finest folks! Talk about an old world Beverly Hills cliche'. This place reeks of wanna be high-end retail. The store is off Rodeo, but that's where the class ends. I walked in last Friday just to check it out. Keep this in mind, a place that wraps its watches in plastic immediately loses cool points just because of how tacky and classless it looks. Add to this that they carry both Urwerk and Nixon in the same store, ANY reasonable watch owner and fan can see the contradiction here and would be crazy not to question the knowledge of the staff with these brands being presented in the same space. So I'm eyeing some brand from England called Graham, never heard of it. It's a tad on the cartoony side with bright colors, large diameter and the like. This particular product isn't finished incredibly well, at least based on the pieces i saw, but they are eye catching, so i ask about the movement used for the brand. Up to this point i'd been dealing with Ann who seems pretty cool. But once I asked about the insides of the watch, some little troll of a woman with a nasty attitude, as if she'd personally designed the piece starts asking me what kind of watch I had on. When I told her the brand, she says, "all right then!" This was clearly to imply that I had no right to question the brand since my watch wasn't expensive to her. She starts trying to belittle and loud talk me. Fortunately, I have the smarts and experience to recognize her attitude as compensating for an inadequacy in the knowledge department. If she knew her product well enough, answering the question would have come with ease. Save your TIME. If you want to want to take a walk through some of the big kid gear without the attitude, take a weekend to kick it in Vegas. All the same stuff in a city built around the entire service experience. read more

I'm visiting from out of town (DC) and stopped in because I've been in the market for a quality timepiece for some time. IWC in particular has some timepieces I like (in their Portuguese Collection), but it's so hard getting a sense online of exactly what the watches are like - case thickness, face diameter, true color of the case metal and strap - and there aren't a large number of stores where I'm from that carry a big selection of luxury men's watches. As such, I was excited to see Westime as I strolled through Beverly Hills. Even more importantly, the service was superb. My sales person, Angelita, was wonderful. She is very knowledgable, helpful, and spent nearly an hour with me talking about the pros and cons of each watch I tried on, without any pressure at all to purchase on the spot. She also passed on some suggestions about how I could save some money when I finally do purchase, which was just a bonus on already competitive prices, considering it's a brick and mortar store in the heart of Beverly Hills. In short, my experience as Westime was superb all around and I will be purchasing from there once I finally decide on exactly which model I want. I encourage you to give them a look as well if you're in the market for a high-end timepiece. P.S. David, another rep in the store, also seemed very nice if Angelita is not available when you stop in. read more

Staff was arrogant and unfriendly. Disappointed. No wonder the store was empty on a busy weekend.

I just purchased a watch from this place. Su Minch was very knowledgeable, helpful and friendly. The selection of watches is impressive - they have many famous brands. The price was not that high for Rodeo Drive. read more

Walked in before a meeting to take a look. Staff is rude, nasty, and they act like they don't need your business. They have a decent selection with high prices. The staff is disgusting. Forget this dump read more

I bought my Breitling at this store and love the service that the store provided. I needed some additional help and Su and the store manager went way beyond to give me the best possible solution. I can highly recommend to buy your watch here, please talk to "Su"! Thanks, Frank read more

As a watch collector. I love stopping by watch stores to see new pieces in person rather than in magazines or online. I've been to Tourneau (LV, Oahu, Century City, Houston..), Rolex, Tourbillon OC, and several small shops. None have been less helpful than the crew at Westime. The staff is dull and incompetent and needs to be educated on what they are selling. I was looking around for a 42mm-44mm everyday watch. So I was looking at a few Zenith's particularly with an el Primero movement and a few AP ROOS (non fancy versions). Simple questions about the valjoux 7750 hybrid movements could not be answered. Like do you have to set day/date while the hands are below 9&3 or is it immune to the gearing. The staff looks like they dont wanna sell anything. After the poor service I never came back. I have a coworker that bought a Hublot Black Magic there and he has the same complaints. He is just lucky that the watch is not having problems because attempts for service is non existent. If you want a good deal, try Capetown Jewelers via web. They have in house lifetime warrantys and great service. I picked up a Panerai 288 and a 112 from them and they have always been helpful. read more

My experience with Westime Beverly Hills was dreadful for the reasons listed below. I consider Westime to be among the most unprofessional organizations that I have ever encountered. (1) On Monday, March 21, 2011 around 5:45 pm, I visited Westime Beverly Hills and spoke with no one else but David Schajer and showed him the Breitling Bentley 6.75 that I a purchased a Westime with the winged Breitling emblem inside the watch dial having fallen off. David was sullen and responded with distant aloofness, even antagonism; nothing about his representation of Westime could be considered hospitable. I stated that I receive better treatment from Best Buy employees. I mentioned that "red carpet" treatment was reasonable because $8,000 was spent in his store. He replied with short-tempered comments about how Westime's intermediary repair process is typical for the industry. I asked that he look up the purchase date. He declined to do so with a vague bureaucratic style response. I responded that since Westime is only an intermediary, then it seems to make no difference where I get the repair completed and would take the watch elsewhere. (2) Soon after, around 6:05pm on 03-21-11, I called to request the name of the person that I spoke with concerning my experience above and received David Schajer's name. The person (female) who answered the phone requested the reason for my request. I responded that his attention to this matter was so abysmal that it "utterly sucked". She asked "Do you feel better now?" I responded "No, I am disappointed in Westime's performance, which was dreadful!" She angrily replied "That's just your opinion; everyone is entitled to one and you're just wrong!" I responded "Now, do you feel better?" She hung up the phone. (3) On Tuesday, March 22, 2011 around 11:15 am, I called to request the name and address of Westime's owner in order that I write them a letter. The person (female) who answered the phone responded "greg@westime.com". I politely requested the owner's last name and she responded "I reviewed this with him and he did not want to give you his last name". I then asked for her name and she responded "Never mind" and abruptly hung up the phone. (4) I raised the above incidents with the owner and on Saturday, April 16, 2011 the watch was finally repaired at no additional cost. However, the repair was flawed because the casing screw on one side of my watch was damaged. This is evident because metal burrs (still) exist from the excess metal located at the screw slot that is no longer straight; this screw slot was stripped during the repair. In fact, the metal burrs are so large that they will cut into your finger tips when the edge of my watch is rubbed. On Sunday, April 24, 2011 I discovered the flawed repair because my watch had scratched the wood panel on my wife's car door (a Range Rover Land Rover). I emailed photos to Greg Simonian on 04-24-11 and asked the following: Who completed the repair of my watch? Was the watch shipped to Breitling Switzerland as I was told? These questions (still) remain unanswered. I'm thinking that an authorized Brieting repair shop would replace any screw that was stripped during a repair and would not release a watch with a stripped screw and metal burrs. I still don't know who completed the repair of my watch. (5) In keeping with this, I left about a dozen voicemail and email messages with Greg Simonian regarding this matter and as of today (Saturday, December 24, 2011) Westime has failed to return these email and voicemail messages. This kind of treatment is unacceptable for those who consider themselves professionals. read more

I need a couple of screws for my Audemars watch. Su Minch was very helpful and ordered them for me from Florida. Within one week I got them. Thanks Su. Great service. read more

Great experience purchasing time pieces from a great salesman Ari. Ari not only provided great service but went above and beyond to make sure we were happy. Looking forward to many more purchases from him. read more

DON'T SHOP AT THIS STORE! IT'S THE WORSE! I regret ever buying anything at this place! It's a shame that I have given them any business at all. I had bought two high end Franck Muller watches from this store a while back ago. Also, I had another Franck Muller watch that I had serviced through them as well. On my recent visit, I saw a great showroom clock that they had on display. I had asked the salesperson if the clock was for sale, and they said that everything in the store was for sale. When I had asked the price, they said that they would get back to me. Long story short, they jerked me around for a while, and backed out of their word. I was very disappointed. Basically, they don't have any honor, integrity, or appreciation for their repeat clients. It's all about the money. Therefore, I will never shop at this store again! They should change the name of the store to waste of time, instead of having it at Westime. read more