if I could give a zero I would. no urgency from anyone. worst part is the delays. NEVER FLY HEREread more

The worst airline company! imagine being stuck in a storm and not being able to make the scheduled…read moreflight because the hurricane is right in your city. when I called the representative was so dry and uninterested in regards to my situation and besides sounding like she didn't want to be there told me I was considered a no show and I have no options for a future credit. so not even natural disasters Are good enough for credits you should risk your life to make the flight according to them. i have their credit card and because of this will be closing it i no longer support anything they do. They stole from me basicall. BLZ7VG

Bottom Line: Its' relatively quick but if you're on the first flight of the day... best of luck…read moresince there is usually only one person on duty. There are self-check in kiosks, which are helpful. This location in Fort Myers Beach is nice and its currently located next to its One-World Alliance partner: American Airlines.

Smooth flying round trip, paid premium for "better seats" and priority boarding worth it. On the…read moretrip home flight attendant was ride but I guess nothing is perfect. All around good experience.

As with every other traveller I think this an awful carrier. Cheap prices mean paying extra for…read moreeverything including carry on items. It is annoying to deal with endless ways to pay more Our flight going was fine. Our return flight was delayed then cancelled. We stayed all day in the airport thinking we might depart. Then at 8 pm we were taken to a basic airport hotel with no food. But promised the entire flight would depart the next day. Of course the next day we were dumped back at the airport with no assistance and had to buy a ticket on Southwest

Tickets are overpriced. They price gauge you. Customer service is rude and they damage your…read moreluggage. I don't even want to give them one star. I'm so disgusted with this airline. Will never travel frontier again.

The plane ride was very good not much turbulence, great food and service first class has a lot of…read moreroom. My son got three Dr peppers. FUN! Rita our flight attendant is the

Went up to the gate counter. Carmen ignored me for 5 minutes. I stood there waiting for her to say…read moresomething. She then says "do you have a question?" In such a rude way. I said yes I would like to switch my connecting flight seat. She then said "why?" I told her I would prefer not to be in a middle seat. To that she responds "no." Me being very confused why she was unwilling to help asks "I thought gate agents can help switch seats" she said nope. You can ask at your connecting airport. I fly all the time and I have had gate agents switch my seats for connecting flights. Carmen had a horrible attitude and was plain rude for NO reason. I was respectful and did not deserve to be spoken to / treated so rude.

Breeze representatives have a way of telling you one thing than after you check into it the…read morestatement you were told was wrong. I was charged an $89 annual fee before having the card for 1month. Told it can not be reimbursed. I wish I never applied for this card. Trying to save a few dollars on a flight caused unnecessary headaches.

Terrible customer service! They have no clue what they are doing. Check in is ridiculous.read more

I booked this trip under the new system. I had no luggage, so the luggage issue did not apply on…read morethis trip. I am on the A list, so one of my bags will go at no charge. On this day, I made an in-and-out trip to St. Louis in one day. I woke up at 3 AM and headed to the airport around 4 AM for a 6 AM flight. Traffic on I-75 was interesting. Down to one lane for construction, and you must go slowly for workers' safety. The plane left on time and arrived on time. The return flight YIKES! I was scheduled for a 7:40 return flight. Then it started. Flight delays 8:47, 9:17, 9:52, 10:10, 10:16, 10:25. I arrived 2 hours early, so I was sitting in the airport for 5 hours. Then we received a gate change. We went from one end of the concours to the opposite end--a fine stretch of the legs. I only asked the desk one question: "Will the crew time out?" I was assured they would not. On the plane, we found out they had multiple issues they had to overcome. First, all the people on the plane who were going to miss their connections in St. Louis. They have to get them off the plane AND get their luggage. Very time-consuming. Yet their problems kept going. The plane had a flat tire and needed to be replaced, and all the paperwork and safety checks took longer. This was after they deplaned the passengers. I was not in a bad mood. I was a little upset, but when I heard the woes of the plane, I just chalked it up to oh well, I am retired. When I walked into the home, I had been up for 24 hours. I felt every bit of my age. P.S. The original delay was weather-related.

Flew from Grand Rapids to Fort Myers. Flew into concourse B at Midway with just enough time to grab…read moresome Garrett's popcorn. I was on standby at Midway and Southwest gave me a seat in the 7th row and checked my bag for free. Flight was quick and pleasant and arrived on time. Only downside was there was a piece of plastic in my coffee. Other than that everything was great

Even though there was a shortage of cars and we all had to wait for returned cars to come in, the…read morestaff was pleasant, calm and kind. Trying to work it out and solve problems as quickly as they could. I was extremely impressed with how they kept their cool and were friendly even in a tricky situation, great job!!

Cypress Lake location in Fort Myers. I rented a car in Dec 2025, only to find Enterprise accepted…read more700 more reservations than they had cars. Today I had attempted to resolve an issue, only to find untrained staff who continued to give me a disconnected phone number. The "NEW' manager was rude and unprofessional and was very clear he does not resolve matters before his hire date. Making a reservation means nothing to them as they will always prioritize local dealerships giving the rentals cars to those who have a car in their shop. Today that was to my advantaged, but those traveling on vacation are out in the cold as I witnesses dozens of people sent to this location from the airport because they were out of cars, and Cypress was sending people back to the Airport. No respect for being honest, just running unsuspecting customers in circles.

Amazing service. Cars are new and extremely clean. Awesome comfort and conversation. Highly…read morerecommended.

Amazing Company. We used this service twice on the way to the Hilton and then back to the airport…read more They exceeded our expectations and took the stress out of travelling. Will definitely be using them again when we return.

I get it, flying to or from Newark is a nightmare right now, but there is no need for slow,…read moredisorganization in Terminal D today. Once we got on the plane everything was fine, but come on Jet Blue-you gotta communicate better. Airport signs say one thing, the App says another, and the gate workers gave us different info as well. I don't mind flying Jet Blue, but the gate service didn't make this a great experience today. Thankfully the flight attendants were GREAT.

Due to my latest experience I do not recommend anyone to fly JetBlue from any airport. My flight…read morefor my sister's wedding was completely changed and cut short by an entire day. When I called to change it back they put me on a flight that has an 8 hour layover in New York and said it's the best they can do. I will be cancelling both of my JetBlue credit cards upon returning from this trip. Fly another airline!

The Key West express was a fun boat. The staff was very efficient. Lots of places to sit. The…read morechairs were comfortable. They had food if you were hungry, and I got to Key West with plenty of time to explore and enjoy the town.

I'd like to share feedback from a recent experience at two Key West Express locations…read more At the Fort Myers location, the parking attendants and ticket counter staff were notably discourteous -- not the experience customers expect. That said, John and the crew were outstanding: friendly, professional, and genuinely helpful. At the Key West ticket counter, I encountered a similar issue with one staff member who was dismissive when I asked a simple question (gray hair W/ pony tail) -- her own colleague acknowledged it was uncalled for. Key West Express has a strong business model and a lot to offer. Frontline staff are the face of that brand, and a few negative interactions can significantly undermine the customer experience you've worked hard to build. I'd encourage leadership to address this directly, as it's worth protecting what you have. Overall, I would take the Key West Express again for the experience and a 3hrs vs 6hr drive any day - just get dedicated employees! Lastly, I really don't understand why they have such a late departure out of Key West back to Ft Myers -- hotel check out is usually 11am ‍..... what are passengers suppose to do w/ their luggage -- beside leaving it at the hotel....