While getting our Propane tank refilled, we were told that there was a leak somewhere within our…read moreFive Star Cook Top and that it needed to be found and corrected. I called numerous appliance repair companies within an hour from us and was unable to connect with anyone available to assist. I then called Carter's Heating & Cooling, who put in our HVAC when we built 10 years ago here at the lake. It turns out they also ran the propane line to the house. Greg Carter was very responsive, and Jamie came out first thing the next morning. After doing an initial check of things, he disassembled the cooktop and found the leak at the regulator. Interestingly, we had a local appliance repair out here in 2019 when we smelled propane at the cooktop. While I don't know if they ever corrected the issue or not, Carters did! I have always been impressed with Carter's and highly recommend them if you want things done right.

Mike and Jamie came out to fix our AC unit. it was a great experience they identified the issue and…read morewere in and out within an hour! They also changed our air filter while here. Great customer service! I would recommend them to friends and family. Thanks Guys!

Review My air conditioning was turning on, but not cooling…read more As expected, I google searched a company that specializes in repairing air conditioners in my area. I saw Westlake Heating and Air in Moneta. I figured since I'm new to the area, I would give them a shot. I scheduled a time to come by the house. I worked from home the day they came by so I was available to discuss the issue I was experiencing. He arrived and immediately went to the unit outside. He said the freon is reading low and I would need to put 3lbs in. I was on the phone with my dad. My dad told me to ask if he would look at the coils as well to ensure the freon was the issue. Makes sense since I just bought the house and not aware of the current condition of the a/c. The tech looked in the attic at the coils and determined the coils, in fact, do need to be cleaned. Once the coils were cleaned he would read the freon level again to see if there were changes since the dirty coils are likely throwing off the freon reading. He asked if I wanted to do a Spring and Fall inspection. I did not know at the time if I wanted to pay the $140 for two visits per year for inspections. In my mind, if it wasn't for my dad, I would have paid $250 and still had dirty coils and too much freon. Not to mention, my air conditioning would still not work. I decided I'll schedule a visit to clean the coils since I had to pay the $69 service call anyway. The tech said the cost to clean the coils would be $250 plus the $69 service call or the $140 if I decide to go with the two inspections per year. He mentioned the time to clean the coils would be 3-4 hours. When I called to schedule the visit, the lady in the office told me the cleaning the coils started around $250 and didn't know what the charge would be for my visit. I mentioned the tech said the cost would be $250 and she finally agreed to that price. She then asked if I wanted the contract for the two visits per year. I mentioned that I decided not to since every communication thus far is a fight to get the correct information. She responded that my service charge would be $85 then since the tech said he did a full inspection. The tech marked a full inspection to say he did 1 of the 2 visits per year for the contract. He didn't do a full inspection. If what he did is a full inspection then what is the $69 service change? To pull in the driveway and pull out again? I called later that week to request to speak to someone else about the situation. A man was given the phone and said, I meant to tell the lady making the appointments that you're right and will be charged $69 plus $250 to clean the coils. When I called back to confirm the appointment, she said that I would be charged the $85. I decided to cancel my appointment and call a recommended company Brown's in Lynchburg. Brown's came out and cleaned the coils for $90 and cleaned the drain pipes for $55. Brown's also replaced the capacitor. The house felt great by the time I made it home that evening. At this point, I'm starting to see the tech wasn't on the right track at all and I had to request he look into the coils. If it wasn't for my dad, where would I be? Out of a lot of money and with the same issue of no air conditioning. I then got a bill from Westlake Heating and Air Conditioning for $85. I called Westlake Heating and Air to let them know that I do not agree with the billing. I will pay for the $69 service call I received, but I will not pay for the $85 service call, cleaning, and inspection. I did not receive that service. The lady told me that she would reduce my bill to $69. I agreed to pay it as I received the service call (Not a good one) and wouldn't have resolved my issue. But, none the less. I did request the call and I learned my lesson along the way. I did mention that I would be leaving a review of my experience so other will be aware and can refer to the review if they would like. She said "I feel that you should not leave a review since I am working with you and reducing your bill to $69". I informed her that reducing my bill was giving me the correct billing and not "working with me". That I would pay the $69, but will leave a review of my experience. She then responded with "If you are going to leave a review, I am going to keep your bill at $85." My response was "If you bill me $85, I will file a complaint with BBB that you are billing for services that were not provided." She said she would agree with $69 and I gave her my payment method. She said the person who runs the credit card information would not be available to do so until the next day. I have this feeling that my credit card information is sitting on her desk written down on a piece of paper. She said she would email me an invoice once the payment is ran the next day. I asked who the guy you ran the payment was. Apparently, it is the owner. The owner emailed that he would call, but I never heard from him.

My air conditioning was down and they showed up very promptly. They also had me back up in no time…read more The prices were fair and I would recommend them to everyone.

Dustin arrived on time and cleaned our air ducts. I was so impressed with the service provided that…read morewe will be calling Dustin again for service if I could give 10 stars I would. Honest professional and top notch service thanks

From the owner: Been in the HVAC trade since 2012. Worked for companies such as Cundiff, Ostrom, and Comfort…read moreServices Inc. I've worked both residential and commercial equipment for 13 years and seen and serviced dozens of brands and systems including heat pumps, furnaces, boilers, mini splits. Also specialize in duct cleaning, filtration, humidification, and air purification. I can service and install water heaters as well. I've worked for good companies that take care of their customers by offering regular maintenance and honest work and bad companies that just want to upsell you and raid your wallet. I'm a technician first. Each call I go to I find the problem(s). Then offer solutions to repair the problem. At a fair price. Most higher end companies look at your system not only to find the problem but see other "possibilities" that could harm your system in the future. Although for some older systems this may be true but most of the time, they are just trying to scare you into buying things you don't need. They are trained to use "scare" tactics into frightening you to go with their overpriced equipment and hourly rate. I was trained to take care of customers the way I want to be taken care of when I need service. Not just to sell. You keep customers through honesty and integrity.

JD has been working on my HVAC system for a number of years while employed by another company…read more He has always been polite and respectful and takes the time to explain everything to you. Since going into business by himself he has continued to provide great service. Just this spring my 30+ year old heat pump and air handler bit the dust. JD came out found out what the problem was and discussed the problem and options I had to get my air back on. Weighing all my options I decided to have a new system put in. JD took his time to measure everything and find me an affordable new system that would work with my existing setup. He didn't try to up sell me anything and was open and honest about the whole process. There was a problem that arose when he started the install. He had to locate a much needed item that the manufacturer of the new unit neglected to provide. While he tracked down the part needed he kept me informed of what was going on. There were a few other problems that came up with the install but JD took his time and got everything up and running before this heat wave began. He went above and beyond what anyone else would have done to get the job done right He made sure everything was working and running properly before leaving for the day. He is just getting started out on his own but you shouldn't hesitate to give him a call if you have any heating and air problems.

Best service I have experienced including all of the different trades! Promt and knowledgeable with…read morethe ability to use laymens technology to explain problems.

wright way has installed my upstairs furnace and AC units and recently our downstairs AC. They…read moresell good equipment and the work is good and the prices are fair!! I highly recommend Wright Way HVAC!!!

From the owner: We are a local family owned and operated business who provides residential and light commercial…read moreHVAC and water heater repair and installation services, water heater, electric water heater, gas water heater, tankless water heater, water heater leak, energy efficient water heater, water heater upgrade, heating, cooling, heat pump, gas furnace, gas heat, straight ac, electric ac, gas logs, gas fireplace, ductless splits, rooftop units, hanging ac, hanging heat, commercial hvac, light commercial hvac, boilers, oil furnace, hvac inspection, boiler motor repair, emergency hvac service, furnace installation, central air, ac installation, ductless split installation, ductless split repair.

We needed repairs on our HVAC system. An employee (Thomas) from OSTROM Electrical , Plumbing…read moreHeating & Air Conditioning arrived. I can't say enough about this extremely personable young man. He was able to give options on possibilities of what repairs we could do or perhaps replacing the entire system. This unit is very old and basically on its last leg. We have used and will continue to use this company for future needs. Their employees are top of the line. They are well trained, knowledgeable and efficient. I trust that they will continue to provide first class service.

SCAM: organization does extremely poor work. ---…read moreBuyer beware --- Made mess of my property and NOW says it my responsibility to correct.

Nothing could have been better: the quick response to our Yelp request; the on time appointment;…read morethe reasonable price on the work required, and the quick, complete repair. If only all so-called 'professionals' were really this professional.

Todd came out and did an evaluation of my garage I needed to heat and cool. We discussed options…read moreand I decided on the configuration that best suited my needs. Their proposal was within my budget and I thought a good value.

Technician Brent called when he was 15 minutes out and was on time. The service was HVAC…read moremaintenance. After opening up the system and doing a thorough review and cleaning, Brent made suggestions for improvement, but no pressure or scare tactics. He answered all the questions we had and helped us make an informed decision to add an air scrubber. Overall, great work at a reasonable price.

Wow! After keeping my money for not doing the job and trying to sell me a new unit that wasn't…read morebroken! It was a loose screw! (Confirmed by 2 other companies) instead of refunding me $98 years ago they thought I had forgot, well it's hard to forget an inept, corrupt and thieving company. I noticed the amount of negative reviews shows how they really are as a company! A pathetic Woolridge Heating company- I would never recommend.

great guys, they do a fantastic job!! they do it well and are always available to answer any…read morequestions you have, I found them very knowledgeable and hard workers they get the job done! I couldn't think of anyone better to help you with your heating and cooling needs!! they are also very affordable, lower than most places in cost.

Our A/C stopped working at the day prior to having twelve plus people coming to our home for a…read moregraduation gathering. We called Tilley's a few years back. He helped me then and came to my rescue in 30 minutes. My A/C is up and running now. A day prior to guests arrival. I am so appreciative of Tilley's work and response. Thank you for saving our big event. You're the best!!!