I'm extremely frustrated and disappointed with the service provided by Westlake Tow. A friend of mine, who was visiting us from out of state, had a very unpleasant experience with this predatory towing company. She was simply backing into our parking area, which is located near our apartment, for just 3-5 minutes to retrieve her dogs from our apartment . During that brief period, her vehicle was hitched and ready to be taken away, despite not obstructing anyone (solely blocking our paid parking spot) nor causing any disruption. The whole incident took place in a matter of minutes, and she was unaware that this could even result in a tow. This towing felt incredibly predatory and unnecessary. It seems like Westlake Tow is more interested in charging people than actually providing reasonable service. My friend did nothing wrong, yet she was penalized for a completely harmless action. I would strongly advise anyone to avoid using their services if possible. It's clear they prioritize making money off of people who make the slightest mistake rather than offering fair and ethical towing practices. I will be taking my complaints further and sharing this experience to warn others about how they operate. Terrible experience, and I hope they reconsider their approach to customer service. I additionally advise any business to avoid conducting business with a company that has such unethical practices and drives around trying to make a quick dollar without anyone calling to complaint. Note: Eddie the tow driver admitted to not being called by anyone and just looking to tow individuals. read more

Westlake Tow - Predatory company! - Towing Near Me - Daly City, California

Their drivers drive unsafely, routinely, are rude, and act/speak like they're on drugs. Never heard back from management or ownership. Voicemail box is full so messages cannot be left. Specifically the driver of their Burgundy Red company marked truck - whoever drives it in the weekends in/out of SF on 280 has been observed driving irresponsibly and dangerously. It's a driving billboard with a phone number on it - as if the public doesn't know which company owns/operates the vehicle. Will never call this company. read more

The worst experience ever. They don't care how the snatch your car. The driver was rude and just straight out of pocket. I will never call these clowns for help ever again read more

Khalil was very kind and helpful when we called AAA and he came in. It was very nice and we appreciated the friendliness. however, update, the repair was unsuccessful and caused additional stress. read more

This is the kind of towing company should be sued and forced to be closed. They illegally towed my friends car in our apartment complex after no one called or had contacted anyone to do so and with no warning within an hour of him parking (in which my apartment complex and the LAW specifically states must issue a warning before towing) . It was in front of my garage where no one but myself would mind if it was parked there. It was during a late Friday night and when we had called the company we were told to meet at some random spot in Daly City, to then be forced to pay $650 upfront to then follow him to some place where he had towed the car. We asked if we can atleast see the car first or to have some reassurance that he actually had it but was sketchly adamant on paying him ONLY IN CASH FIRST just to only then have to follow him in hoping he wasn't scamming us. He made us go to the bank while he waited and said that they don't have a credit card scanner and that it was broken. This place goes around looking for cars to tow and forces people to pay upwards of hundreds of dollars for fees we couldn't even understand and with no explanation besides the fact that they took his car and is holding his car in some other lot. We now have to pursue legal action for some a-holes who go around just towing people's car for profit. What a horrible place and the people who go around and do it should be arrested for theft. read more

My husband called Westlake Tow yesterday because we needed an inoperable vehicle that has been sitting in our house for a long time to be removed from our garage. For years weve called many other towing companies and not a single one of them ever wanted to perform the tow job. We were always given an excuse oh your street is narrow we can't come through, oh you need to put a new battery in your vehicle and get it at least to start and be able to push it out to the driveway, etc. Well God answered our prayers we were blessed with Miguel. Yes at first we waited a long time for him to call back and come through, but that's all minor he is a busy man. Miguel kept his promise he came through for sure and apologized told us he had a busy day. But man this guy he is truly the best he did the job and got the car out swiftly and professionally and he and the company gave us a good deal for this service. We will always be doing business with Westlake Tow and will refer Miguel to all our friends and family. Thank You Miguel you're the BEST!! Please go with Westlake Tow you won't be disappointed I promise. read more

Gave me a tow via AAA. I had 2 flats so the first driver, Derrick, arranged for another driver, Miguel, to hey my car with a flatbed. Not happy about the flats but appreciate Westlake tow getting me to where I could get them fixed. read more

Talking to the person in the office it seems like they do some shady things here. I was on private property, parked in a red zone, which have parked in for YEARS, and I get it..it's a red zone. The problem I have is that this person said he goes there after his place is closed on his way home just to see what he can pick up. So in other words he does it just because he knows it's shady to do at that time of day...doesn't do it any other time of day just when his shop is closed, on a Friday so you have to pay for overnight since he's already closed, plus weekend rate, plus storage, etc etc..comes to over $650!!! What a friggin scam! No one called it in to say hey...there is a person parked in this red zone, that has no business being a red zone as there isn't one on the exact same thing on the other side of the property, but because it was late and a Friday and he could make the most $. What a DB!!! Lived in the property for 7yrs and never had this issue before and people park there ALL the time, literally! Oh well..my bad luck I guess. Just be careful of them as they seem super shady. read more

AMAZING!! I had lost my keys to my 2019 Mercedes coupe and needed to get it towed to my house. Everybody else was trying to charge me more and had plenty of excuses about how hard it was going to be since it was parallel parked. With no ease my mans Came through and made it happen. Complete life saver at 2 in the morning. Thank you!! Highly recommenced to use!! 10/10 FAST EASY AND GREAT RATE read more

Westlake Tow - Towed my beautiful Mercedes with ease while being parallel parked - Towing Near Me - Daly City, California

police recovered my stolen vehicle and had me do all the paperwork for the lease mind you I was told that I wouldn't have to pay a dime but when I went under the freeway after being sent to three different locations I came up on a bald black dude smoking off to the side with the gate wide open as if anyone could walk in and take what they wanted. he asked my party and I to back out of view so that we are not seen on camera ( why do you not want us to be seen if we are here to pick up our vehicle) he never gave any paperwork on my vehicle and quoted us 1200$ if we wanted to get it out which made no sense because it had only been two days sitting there after we got the call from the police that they had recovered it. he gave us nothing oh yeah and told us it's 95-100$ everyday that it sits here so we had better find some money somewhere if we want to get our car back and that we had to go to him not the owner or any other employee which I saw none but him something isn't right here and I, not sure what to do read more

Westlake Tow - My car that was in good condition when it was towed and look at it now - Towing Near Me - Daly City, California

West Lake Tow is horrible! Some items were stolen from my house and the vehicle that the items are in, are in the possession of West Lake. I called and told them I have a police report with the items listed that are known to be in this vehicle and they refuse to let me collect my items!!! They are in possession of stolen property!!! Their customer service is horrible and the people who work there are extremely unprofessional. To clarify, the vehicle was stolen from the original owner. The original owner went to collect the vehicle and they signed it over to West Lake with my possessions in side not knowing who they belonged to. The owner reached out to me via Facebook after he saw a post that i was looking for the person who robbed me! read more

This company towed my car from an empty parking lot by a beach in the middle of nowhere late at night while I was 6 months pregnant at the height of COVID... Seriously?!? I had to get an Uber home which was a good 30 mins away away and when I called them, they said they'd give me a discount which they didn't honor the next day. When I picked up my car, pregnant and crying after they charged me $700, the manager wouldn't even come out to negotiate with me. These people are opportunists who will exploit any situation for money. Absolutely horrible experience. read more

ZERO stars for them, my car was towed for being parked in a private property parking lot. My car sustained a major damage and they are refusing to take responsibility. I will be suing! read more

Westlake Tow - Towing Near Me - Daly City, California

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My car was towed from a private property. I called Westlake at 10 PM on a Saturday night. Although the office was closed they let me come pickup my car an hour later. The employee was kind and did not try to rip me off. Although there was an after hours fee it was the cheapest option. Although I did not want my car towed at least Westlake made the process of getting my vehicle back straightforward and expeditious. read more

I was driving home yesterday with my young child when I accidentally ran over a cone that became wedged under my car. I tried pulling it loose but it was stuck fast. I was on my way to the nearest gas station in a mild panic when a nice young man noticed the cone and motioned for me to stop and before I could say anything he went underneath my car and with some effort pulled it loose. I was so grateful to him and thanked him profusely but unfortunately did not have my wallet with me and couldn't pay him but he just waved me away with a bright smile. I haven't used Westlake Tow before but I certainly will now. Any company with such a positive and kind workforce must have a wonderful work culture. Thank you so much Miguel ! read more

Westlake tow has been servicing our HOA for over three years now and I have to say they are professional and have been a good vendor for our HOA. Would recommend hiring any day. read more

This is one top notch company. I worked with them for 22 years when I was an insurance adjuster. This business has been around forever. I have since moved on and had my car towed due to a theft. Ardy did the high quality safe tow because he told me so when he released the car to me. He recognized me with my mask on after not seeing me for 5 years. He recognized the voice. I worked with him quite a bit over the years. It was good to see a face from the past. A big booyah to the westlake tow crew! read more

Worst service ever Were stranded along a bad road... Told 35 to 45 mins. No show for over an hour called in and it'll be another 45 mins. What.. The manager was so rude didn't care said do you want it or not!!! Then they were rude about the wait and now refused to move any faster. So no we will find someone else. Don't Call if you need help. read more

I dont live in the city, but my boyfriend does, and my car broke down there. So we had my car towed ( a different tow place) to a VW dealership by his house. The dealership's price was way too expensive to fix my car, so I called around to have my car towed home. I call up Westlake and not only was this the cheapest I talked to, they were the nicest. The woman ,Carolee, I talked with asked the type of car ; Jetta, and where is was; she than went on to say how she had a Jetta as well and that before we tow the car to my home I should give the place she goes to get her Jetta fixed. I called up this place, and it was a million times cheaper, so not only did I save my money on the towing, but on fixing my car as well. I'm super happy with this place and this wonderful woman who gave her business else where, and I'll still be having my car towed by them to the shop she referred me to, IM SO HAPPY. read more

I did not use Westlake Tow for tow services. My review is for the service and price they gave me for unlocking my car. First of all, it was $55 FLAT. No service charge to just show up and "see" if they can unlock my car. Some places charge you a fee to come out and then charge you more for the actual service of unlocking your car. Anyway, the lady on the phone was super nice, asked what car it was and when she found out it was a BENZ, guess what? She didn't try to jack up the price like everywhere else did. They were at my place within 10 minutes, the guy who came out to unlock my car was extremely nice too. It took about 10-15 minutes for him to get it done, but who cares? $55! 5Stars for great service, and price! read more

My car was towed by Police's mistake. Police did not check the temporary registration on my windshield and got it towed by mistake. My complains to the tow guys: 1. They replaced my car battery with old one while my car was there. 2. I offered them car title and key. I wanted to surrender the car but they refused to accept my car. Then i learned in the state of CA tow company can bill you 120 days @75$ =$9000. 3. The guy took my key and refused to return it. I had to call cops to get my keys back. If you go there, go guarded. Video tape everything, you conversation and all in a hidden camera and take them to court. Do not waste your nerves and time in vain. read more

Saved me! Needed help towing someone whom parked in my parking area, called them and they quoted me a 15-20 min arrival time. Vic got here in the time window they promised, was in and out! Couldn't be happier:) thanks Vic! read more

Beware! Rudest business encounter I've ever had. I am a commercial property owner who has used a different towing company for removing illegally parked cars from my property for the past 15 years. Today I noticed that Westlake Tow had installed their sign over their competitors existing sign that was posted on my property. When I asked Westlake Tow to remove their signs, they refused and said I would need to fix the problem they had created. Then they hung up on me. When I called back and asked to speak to the owner, the man told me he was the owner and that he did not like my "f#@king attitude" and hung up again. Unbelievable! read more

Arnie is the biggest sweetest most wonderful service driver ever. Saved our lives right off the freeway on Friday night when the car ran out of gas. He pulled us up to the gas station and made sure we were safe and sound. A wonderful thing to do for a mom of teens... Thanks for being so nice about it :) read more

It's a con job not legitimate biz. Literally stole my car from private property then demanded money & cursed screamed & intimidated me. I was afraid for my safety, in the end the guy went inside my car ,my purse ransacked & stole anything with my name on it to prove its my car & registration was paid. I don't believe the good reviews r from random customers. They need to b stopped. It's illegal and discusting wat they getting away with. No stars!! Zero read more

Yeah sucked that my car got towed but the man there was really helpful! I mean I'm only a college student out here and don't know much but he helped me a lot. I had a flat tire and my battery was dead but he was willing to help me with my flat tires and helped me install my battery! read more

My car got impounded here instead of westlake auto service! Its a good place to be charged $580 for a two day impound, then get into some bullshit with some fruit trying to pull some gay jail house tactics on you! I'd enjoy going back just to beat that dude down. If they pull that shit on me again, they'll be sorry. read more

We had a friend's car get the front end stuck off a ledge. I was super impressed with how well the driver (Happy) was able to get the car back up using wood blocks to create a makeshift ramp. Happy was super diligent with making sure the car was safely secured and seemed in control of the situation the whole time. Very smart guy, and funny too. read more

These guys are awesome. Customer service was the best, they were friendly, and willing to help me in any way. I got my car totaled in an accident and they did everything they could to help me out with my car. The woman who was at the front desk, Carolee, was especially friendly :) Probably was and will be the best towing experience I will ever have. Hopefully I won't need to go in again soon (lol), but if I do get into a situation like that, these guys are the ones to call. Definitely recommend. read more

I was kind of hesitant when I first called because the girl who answered the phone was kind of unprofessional. She was smacking her gum and kept repeating questions. But she got my info and sent a truck my way to pull my car out of some dirt where my tires had gotten stuck. It was 5 in the morning and we had been waiting 3 hours due to the incompetence of another tow company so it was a relief to know that a truck was on its way. The driver, Arnie, called when he was close to find out exactly where we were. He couldn't have been nicer and more helpful in getting us out. He told me everything I needed to do and he got us out in about 10 minutes. I would recommend this place if you needed a tow. They were quick and helpful and Arnie is the man. The tow ended up being $135 to pull me out. At that point we just wanted to get out of there so we didn't care about the price but it was pretty reasonable nonetheless read more

It was my pleasure today to be able to work with Carolee and Vic they both made are pickup of towed moped head bike as easy as possible and no stress at all.What an amazing experience I was expecting the worst and with the help of Carolee it turned out to be pleasant and sweet just like her God sent us an Angel.Carolee worked with me on everything. Thank you so much from our family. read more

They got to me very fast. I didn't get the tow truck drivers name, but he was very nice and made me feel better. The price wasn't too bad either. read more

Is this place even a legit business? Shady person trying to argue with me regarding my car towed illegally from the front of my house. 400$ down the drain and they cant even explain why they tow it and how i can get my car back! read more

We were involved in a car accident on Devils Slide (Highway 1) the CHP called Westlake Tow. Three cars were involved.. Our car was drivable but the car that hit us blew our tire. The accident closed down this two lane highway on a Sunday afternoon so there was alot of presssure to reopen the road. My husband started to change our tire but the chp told him to let the tow truck guy change it. The tow truck driver said it would be $250. I tried to give him our AAA card, he said I needed to give him cash. All the cash we could come up with was $105. He agreed to take that but refused to give me a receipt. The CHP officer said she would put it in the report so I could collect from the insurance company of the person that caused the accident. Of course when we got the report she had not. Westlake Tow denies ever collecting the money. Our insurance Co and the other party's insurance company refused to reimburse us without a receipt. Westlake Tow takes advantage of people when they are most vunerable, I would never ever recommend them for anything. read more

The professionalism of this tow yard should be spoken for every tow yard experience and location. The employees were helpful and caring. Usually dealing with tow yards or tow trucks can be a horrific experience. However, the employees at this yard are there to do anything they can to make your whole tow experience as pleasant as possible. read more

this towing i think is a rip off because they tow my brother van and not even 4 hrs. the van was charge $517.00.

I recently had my vehicle stolen,when it was recovered it was taken to westlake tow.18 hours later I went to pick it up. $410 to get it out,I had gotten a quote from them the night before for half that The asshole behind the counter said that the girl had given me the wrong quote.I went ahead and paid with my credit card,they had me by the balls.Shortly after my credit card company informed me that they tried to use my# to make fraudulent charges. These people are crooks. Karma will find them read more

I spun out on hwy35 at 1 and ended up in a dtch, with the car only 11/2inch off the ground ( the car is lowered) and the car wreck the tow driver (I think his name was Harry) took his time to put down all this wood to make sure no more damage was done to my car when it was loaded on and off the flatbed tow truck GOOD JOB read more

This place was so bougie. It wasn't even funny. The dude I dealt with, the one with that ugly ass mustache was such a douche bag to not only me, but my mother too. I got into a car accident just two days ago in the San Bruno mountains (which is literally like 2-3 miles away) and charged me $400. Plus extra fees for having the car on their ugly property. Plus MORE fees because my car was a wreck. So in total, I have to pay $675. The fees, whatever. I'll pay what has to be paid. But, I'm fresh out a car accident, car is totaled and you're gonna be an asshole? Wasn't the accident payment enough? Way to go Westlake Tow. The main guy, lord help me remember his name so I can give him the worst possible review ever, was the biggest dick I've ever met in my life. Probably trying to compensate for what he lacks, I suppose. Once all this blows over, I hope no one ever gets help from that sarcastic, narcissistic, holier-than-thou, asshole. Don't ever talk to women the way you talked to me and my mom. Don't think I won't go bad next time I see you, and you better learn some better customer service. There are some people who wouldn't be scared to punch you in the throat if you talk to them the way you talked to me. I DO NOT RECOMMEND THIS PLACE AT ALL. read more