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    Westridge Dental Care

    1.6 (10 reviews)
    Closed Closed

    Services - Westridge Dental Care

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Westridge Dental Care Photos

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    Ask the Community - Westridge Dental Care

    McDonough Dental Studio - Lobby

    McDonough Dental Studio

    1.5(12 reviews)
    0.9 mi

    I've been with this dentist for several years. I decided months ago that I was going to be finding…read moreanother dentist, because my experience with them has been terrible this year. However, the crown that was put on at MDS less than six months ago fell out and it was suggested that I go back to let them fix it to avoid paying out of pocket. I should have just paid the money. The appointment was made for noon. Apparently the doctor takes his lunch at noon. Has anybody told the people who set appointments? Why are appointments being made for when the doctor is not in the building? Why is the doctor not checking his schedule before leaving to see if he has a patient waiting? After the hygienist/assisstant did as much as she could do without the doctor present, she let the doctor know I was waiting. He was already out at lunch, but she said he'd be back within 10 minutes. I sat there for another hour and a half before he came strolling in, no care in the world for the fact that I had been waiting for a total of two hours at that point. Just a "well I take lunch at noon" as if it was MY FAULT the appointment was scheduled at that time. Not only that, while I was waiting nobody came in to see how I was doing or provide an update. It's almost as if I was forgotten about. I've never had a GREAT experience here, but they've been okay enough and the studio is close to my house. The hoops I've jumped through this year, though, had definitely already turned me off completely. Today's experience just reified my decision to never come back. If this crown falls off again, I'll just pay out of my pocket to get it fixed this time (and maybe then I won't have anymore issues with it).

    Warning don't go to this dentistry. I had three appointments over a 7 months period. They canceled…read moreall three of them while I was standing in the office at the time I was to be seen didn't let me know ahead of time so I lost my time and money getting off work and gas getting there ON TIME for all 3 appointments, to be canceled, with me standing in their office without any warning, no call no nothing just cancel without any thought of me and what it took for me to get off work and be there on time. They make patients pay a fee when they don't show up for their appointments. Maybe it's time we start making people like them. Pay us for them wasting our time.

    Thu A Doan, DMD-Westridge Dental Care

    Thu A Doan, DMD-Westridge Dental Care

    1.8(5 reviews)
    0.0 mi

    Billing department is horrible! The office staff was also clueless on what I should pay at every…read morevisit. I know quotes from the insurance companies are only an estimate. I read my EOB and realize I had a credit on my account. I called the office and the woman I spoke with said yes you have a credit and we will send you a refund. Two years later I receive a bill from them. I waited for couple months for someone to explain my bill. The office staff was unable to explain why I had a balance. I was told they did not have a office manager and someone would call me back. I had to do my own research and after speaking with my insurance company they paid my claim out of network. That's were the credit was coming from. The billing department should have resubmitted a claim when they received payment, letting the insurance co. know claims was processed incorrect. I don't recommend this office at all! ******** I received better service when this was Wellsfargo!

    This dental office will is absolutely horrible. I made an appointment a month ago. I verified my…read morecoverage with my insurance company and I was advised they are in network and then the dental office calls me the day of my appointment to tell me.. they do not take my insurance when they could have told me this a month ago when I gave them the insurance information. All they had to say is---we left a voicemail on yesterday. Well even yesterday is too late. Horrible service and I haven't even been seen. I can only imagine the kind of service they would have provided. Thanks for saving me from any further headache. Hideous of a company and Poor Poor customer service. Montoya M.

    McDonough Center for Family Dentistry

    McDonough Center for Family Dentistry

    2.3(122 reviews)
    3.6 mi

    Even in the midst of Covid I can honestly say that I had my best dental care experience here. They…read moreare taking necessary precautions by taking temperatures, covid symptom surveys, and spacing the waiting patients out. The wait time was not long at all either. I worked with Tequila for my deep cleaning which can be very painful. She was amazing! She made sure I was comfortable throughout the process, wasn't unnecessarily rough, and was extremely efficient. I was in and out in less than 30mins. Deep cleans have to be done in 2 visits so I made sure to request her for the second session as well. I strongly suggest that you request Tequila but not on any of my visit days because she is already booked. Haha!

    It honestly hurts me to write this review. I was so geeked to find a black endodontist and majority…read moreblack dental facility. I chose to go here for a root canal. TLDR: Stay away! You will not be treated with care by Dr. Watson or Neshawn. I have had a root canal before and this was a far worse experience. After my consult, but prior to my appointment, I asked for a doctor's excuse for the day of and the day after. I was informed that I would be given one on the day of the appointment. I requested to get it in advance because my employer prefers that employees request time off in advance and with proof for multiple days off. They did send me the excuse after I insisted. I received no prep information or materials. On the day of my procedure, I received several documents explaining the procedure and possible outcomes. I asked why this is not provided prior to the procedure. The billing rep did not know and said I could consult with the doctor when I am sent back. Upon going back, I was treated by Neshawn and Dr. Watson. Both of which NEVER asked me how I was doing or looked me in the eyes before, during or after the appointment. The root canal took about one hour. At no point, did either of them check on me to see how I was doing or inform me of the progress or success of the procedure. They talked about their personal lives amongst themselves while Dr. Watson performed the procedure. There was a point where I was visibly crying and no one acknowledged it or even bothered to get me a tissue. I was crying because they kept mushing my upper lip up against my teeth to the point of cutting my lip. They would quickly run through the script of things they have to mention with a robotic tone and auctioneer cadence. When Dr. Watson completed the procedure, she immediately disappeared. She didn't mention how it went, check in on me, nothing. I was given a paper prescription for a pain reliever. It would have been more convenient if they would've called it in, so that I could have picked it up from my pharmacy prior to the numbing wearing off. Lastly, Neshawn removed my bib, rubber dam, utensils, etc and walked me to the exit door. At no point was I shown the work or provided a mirror. Thank goodness I stopped by the restroom before leaving, in the mirror I discovered that I had white gunk all over my cheek and lips. I am extremely disappointed by the lack of bedside manners and patient rapport. I truly hope that other patients of this facility and Dr. Watson receive proper treatment and care.

    Photos
    McDonough Center for Family Dentistry - Waiting area

    Waiting area

    McDonough Center for Family Dentistry - Treatment rooms

    Treatment rooms

    McDonough Center for Family Dentistry

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    Westridge Dental Care - generaldentistry - Updated August 2026

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