The person who answered was very kind and helped me contact someone who could help me with what I…read moreneeded. THANK YOU!

I Received a return call from Head dispatcher Bray regarding my vehicle I was very impressed and…read moreamazed at how great her customer service was with me over the phone. I made a few calls to other places the day before and I really didn't want anything to do with the others (after speaking with Bray). I was beginning to lose hope but Head dispatcher Bray made my day and scheduled time next day for my vehicle. Thank you Bray for being an awesome Head dispatcher and for being so kind and helpful. You made my day especially because I was having a hard week/month. Thanks again Bray!

Thank you Justin Ludwig - you made the process easy for my son's 1st purchase of his own Truck…read more Amazing service and hospitality, if you need a Awesome salesman ask for Justin . Mahalo for help

On May 5, 2026, I instructed my staff to select a company vehicle suitable for work purposes. Our…read morecompany acquired two Tacoma trucks from Servo, located in Mapunana, with the other in Leward. She was assisted by Mr. Mike Gomez, who exhibited discourteous behavior and lacked professionalism. She contacted me by phone to inform me of her experience, and I advised her to visit another dealership. She expressed her interest in the vehicle and indicated her intention to pay in cash. However, her negative experience has led her to consider alternative dealerships. This morning, upon noticing the new vehicle while having my Tacoma serviced at the same location, I asked her to inspect it. She has stated she will not return to that dealership, which has caused me to reconsider the possibility of purchasing company vehicles from that location.

I'm ready this review to warn other customers of TCA's business policies and what happened to me as…read morea customer. I purchased a vehicle used as is based on the condition of the vehicle. I did test drive the vehicle but for 15 minutes. No lights are warning signs came on. They sold me the vehicle knowing there was an engine issue and that I was shipping the vehicle an extra cost of $700 to a neighboring island. Also, because it took time for the purchase of the vehicle and organizing the shipment I incurred rental vehicle costs. A representative from TCA Auto drove the vehicle from their dealership to Young Brothers in Honolulu The distance between the two would have made the engine act up and the radiator go dry. Upon arrival the temperature warning light was already on in the vehicle and I could smell smoke. We drove immediately to the gas station and check the water and gas and filled it. I was still concerned since the temperature light was on. My daughter drove the vehicle 16 minutes and 10 mi to our home. I was concerned about her driving the vehicle I had a neighbor come over and just check everything out including tire pressure. The next day she drove the vehicle back from the house to my office which is about the same distance 10 miles and 16 minutes depending on traffic. By the time she got to our office the engine was acting up and shut off. We had another person come to check out the vehicle to find out what was going on so we could let the dealership know the problems we were having with the vehicle. We reached out to the dealership to inform them of the difficulties we were having with the vehicle. They never offered to return the vehicle and refund our money. We felt like we were in a bind because I couldn't purchase another vehicle I have multiple car loans two daughters with two loans that I have cosigned on. I made an agreement with TCA Auto so they could take the vehicle back and absolve the loan. They made me pay the return fee of the vehicle and refunded me $500 of the $3,000 I put down on the vehicle. I made this agreement so we could move forward I couldn't afford to continue paying for rental car costs and a loan at the same time. I felt like the dealership was going to drag it out and not pay me the money that was due to me based on the situation. After they've received the car and the loan was absolved I did reach out to BBB to let them know the situation. I'm warning others about this car company Do not purchase a car from them. Obviously, they have no care or concern what type of vehicle they're selling you no business ethics and customer service is horrible. All they cared about was their bottom line. I spent almost $1,000 a month in rental costs waiting for the vehicle to arrive and then once it did rental cost because it didn't work the entire time I had it in my possession. They only gave me two options They actually offered two options to take off $1,000 off the sale price if I kept it. Or I could return the car pay the return fee for shipping get $500 back and the loan absolved. Of course, that's the option I took due to facing the fact our family was facing hardship through not only paying the loan on a vehicle but also paying $1,000 a month in rental car fees. Returning it within the 30 days also saved me a lot of money in the return shipment with young brothers. It was apparent TCA Auto was not going to refund any of my money and only drag this out creating more of a hardship on my family. Do not use this company. If you're looking to purchase a used vehicle purchase it from a car dealership that has used and new cars on it. I did learn something from the experience and that those dealerships have to hold a higher standard of customer service and they would have immediately return the vehicle not charged me and paid the shipping fees.

I take back my original Review due to Carol reaching out and correcting the situation, very…read moreappreciative of the professionalism they showed and thankful for David taking the time to show the vehicle and assisting me with the purchase. Big Mahalo!

Had another awesome car burying experience!!! Moani, Pat and everyone there are easy to work with!…read more Yes, it can get chaotic in the office, (phones ringing, deals being worked on all computer stations, walk in customers, but it all works out!) Mahalo for all the excellent experiences!!! We always refer people to your shop!

such an awesome experience! everyone there was so kind. i was able to stay within my budget and in…read moreabout an hour, i was on my way home with a car! :) my brother and i did inspect the car before purchasing, since it is bought as is. it was in really good shape. i'm a first timer to a lot of adulty things so the entire car purchase experience was new to me, and moani walked me through everything - she explained everything she was doing and what i was signing so i never once felt like i was pressured or confused. i'm so thankful for the car shop's help, and will recommend it to anyone who's looking for both affordability and quality.

Everything went amazing! thank you to braddah Henry for helping us and giving us a successful…read morevisit! will be returning for any of car needs in the future!

They work hard to help you get the car you need/want. Natasha and her Servco team were excellent!…read moreWe're very happy with our car. Thank you Natasha and Servco Leeward Team!

Go see my guy, Ian Jackson. Never owned a Kia before and now my family is the proud owners of a…read more2027 Telluride Hybrid SX-Prestige all thanks to him. Originally went in to look at the Carnival as my family will be growing. Found good things about it, but the wife still wasn't convinced with the van. Ian ended up showing us the EV9. Still unsure about all electric. Then he showed us the newly designed 2027 Telluride. Wifey fell in love immediately. Long story short, we reserved the Telluride we wanted and ended up picking up in May 2026. Its only been about a week, but we love it. Communication and negotiations were great with Ian. We were close to not getting the trim we wanted, but Ian made it happen. So far so good with the service and products. I still keep in contact with Ian. Only time will tell with future servicing.

Tried to get my trucks safety inspection, as I always have here, but suddenly there's an issue with…read morethe Insurance Card provided by Progressive that they just cannot accept. Spent the next hour trying to track down my agent and get a digital soft copy sent to my email. After downloading the insurance coverage declaration page, which includes all of my information and coverage, I thought we'd be good to go, but no.. As a matter of fact, NO! Not even the full declaration page could satisfy them, so I just asked for my truck back and left. - I was a loyal customer who used to always speak highly of them and refer everyone too.. I plan on doing just the opposite going forward from now on. All over a lousy $26 safety inspection, Thank for the wake up call.

Recently purchased a Honda from Max Motors. I worked with Peter throughout the process and am very…read morehappy with the whole experience. He was knowledgeable, honest, and clear about everything. I would absolutely recommend them.

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.