Carlos was extremely helpful and honest and more than anything made a stressful situation much…read moreeasier. Currently I'm moving for work and had to sell my car quickly and fairly and Carlos was the best. He was helpful, asked questions, made sure I was all prepared and then made a great offer. Beyond that, he was a personable guy that connected and made the whole transaction feel like talking with a friend Lastly, to reiterate, the offer was more than fair, my car was not an easy undertaking and the speed, the process, the clarity all made this an exceptional value for me. Hit up Carlos whenever you need to get your car sold.

Carlos was extremely friendly and personable who helped us sell our car within 30 minutes. He was…read morehonest with us and we were able to strike a deal that both of us were happy with. He was quick and informative and I would recommend him to anyone who wants to sell their car with no hassle!

I recently worked with Adam at Autozilla (Beretania location) while considering a used car…read morepurchase, and I wanted to share my experience even though I didn't end up buying. Adam reached out promptly, kept communication easy and consistent through text, and was genuinely friendly throughout the process. What stood out most was that he seemed truly invested in making sure the car was the right fit for me -- not just closing a sale. I also had an independent pre-purchase inspection done through my own trusted mechanic of 20 years, who confirmed that Autozilla is honest and runs a good operation. That meant a lot to me. Ultimately I didn't move forward with the purchase, but that was purely a personal preference about the specific car -- not a reflection of Adam or the business at all. I'd feel confident coming back here and would recommend Adam to anyone looking for a no-pressure, genuine car buying experience.

Title: Disappointed - Vehicle Issues Within 30 Days…read more I purchased a Mercedes from this dealership less than 30 days ago and have driven it under 600 miles since purchase. The vehicle has 58,000 miles and was sold to me "as-is." Shortly after purchasing the car, I began experiencing significant vibration during cold starts when the vehicle is placed in gear while stopped. This is not something I would expect from a properly inspected luxury vehicle at this mileage. What concerns me most is the lack of response. I have reached out multiple times to address the issue, but I have not received any reply. Even for an "as-is" vehicle, customers should expect transparency, basic roadworthiness, and communication when problems arise shortly after purchase. I am simply asking for accountability and a response. I will update this review if the dealership chooses to resolve the issue professionally.

Recently purchased a Honda from Max Motors. I worked with Peter throughout the process and am very…read morehappy with the whole experience. He was knowledgeable, honest, and clear about everything. I would absolutely recommend them.

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Ms Kelly. Wonderfully affable, radiant, and focused on customer satisfaction. So far so good for…read morethe car she sold us.

After shopping around at a few different dealerships, our family came across Automax and had an…read moreexcellent, no-hassle, no-pressure experience. We found a van that fit the exact requirements we were looking for and were able to test drive it with Junior. Junior was very knowledgeable about the vehicle and answered all our questions about the vehicle features and any concerns we had. We then worked with Kelly on the vehicle purchase. Kelly discussed the payment options for the vehicle and was able to quickly set us up with a lender. She worked through all the paperwork to get us going and able to answer all questions regarding loans and payments. 100% recommended dealer to check out, with a good inventory of different types of vehicles, including specialty vehicles from Japan!

as soon as I walked in the dealership, max was super professional and respectful, introduced me to…read morethe Acura they had on the lot, he gave me the simple run down of it, the dealership is so much more simple compared to others. Give Max a raise!!!!

Derrick and his team are so reliable and professional. Even with all the construction going on…read morearound them they are well oiled machine. I was impressed by the response time and communication. I am very pleased with the services that I received and will definitely be recommending Auto Galaxy to friends and family. Thank you guys!

The service provided for my car was excellent, and the entire process was handled professionally…read moreand efficiently from start to finish. I truly appreciated how organized and timely everything was, making the experience smooth and stress-free. The staff was courteous, knowledgeable, and kept me informed throughout the service, which gave me confidence that my vehicle was in good hands. One of the highlights of the visit was the comfortable waiting lounge. It was clean, relaxing, and thoughtfully set up for customers while they waited. I especially enjoyed being able to partake in a hot beverage, read the newspaper, and watch TV in a calm and welcoming environment. Small touches like these really make a difference and show that the business values customer comfort and satisfaction. Overall, this was a very positive experience, and I would gladly return for future service and recommend them to others looking for reliable and professional automotive care.

Our experience at Servco Toyota Honolulu was exceptional. We would like to thank Rodel Election…read morefor the great service as a car salesman. He provided information for us to make our car buying decision without doubt. He outweighed the pros and cons of the two car options we were deciding on - he pretty much was transparent about them and it definitely made our decision to buy our new family car much easier. In addition, he was like family - he likes to make conversation to make us feel comfortable. He has a lot of experience in what he does and would highly recommend him to our family and friends. I would also like to thank Mark Nakanishi, the Financial Services Accountant, for helping us finalize our purchase. He was also helpful on giving us tips to care for our car by recommending cleaning products. He definitely knew the ins and outs of his department. We also met Keiko Inouye from the business office and she welcomed us so warmly. Sheʻs like family! Thank you to the general manager, Brian Lee for being a great leader, as your team definitely provided very exceptional customer service on our purchase day, from the time we arrived until the moment we left with our new car. MAHALO!

This positive review is overdue. We got a beautiful used car from Lucky Owl a few months ago... it…read morewas the most pleasant car buying experience I have ever had, without question. Upfront pricing, above and beyond service, and I love our new car. When we made a mistake and signed the wrong place on the title transfer form (totally our fault), the super nice people at Lucky Owl helped sort it out-- they did extra work for us, and we had already paid for the car! Need a beautifu (new to you)l used car? Go to Lucky Owl.

READ BEFORE YOU BUY: My experience at Lucky Owl Auto Sales…read more This was hands down the worst car buying experience I have ever had. From start to finish, the process was unorganized, unprofessional, and incredibly frustrating. Here is a breakdown of why you should take your business elsewhere: * Extreme Unprofessionalism: My salesman, Alex, was distracted throughout our deal, constantly taking personal calls and texting friends while working with me. Later, he told me I could text or call anytime, but whenever I sent a text, he would get angry and snap at me to call instead. * Blaming the Customer for Their Mistakes: After my test drive, I parked exactly where instructed. Another employee backed up and hit two cars, including mine. Instead of apologizing, they blamed me for "parking wrong." Later, they forgot to sign the backend of my financing check, causing the bank to deny it. When I called to resolve it, they immediately blamed me for filling it out wrong and demanded a new check only to realize later that they had failed to endorse it. No apology was ever given. * Registration and Inspection Negligence: They sold me a vehicle with an expired registration and safety inspection without disclosing it. I had to personally drive the car to an inspection station on a separate day just to get the paperwork moving. * Title and Communication Nightmare: Getting the title signed took weeks. Whenever I called for an update, the staff became hostile. I had to drive back to the dealership three separate times just to sign the title because they either misjudged the delivery date or the only person authorized to open the mail wasn't in. * Immediate Mechanical Issues: Just three days after purchase, the check engine light came on. When I called Alex with the code from a local auto parts store, he dismissed it, claiming their "more expensive machines" were the only trustworthy ones (the codes matched exactly). To their credit, they did fix the issue and gave me a loaner car, but the attitude was completely unnecessary. It took over a month of constant babysitting just to get my vehicle legal and the paperwork finalized. I am incredibly relieved to finally be done dealing with Lucky Owl Auto Sales. Save yourself the headache and go somewhere else.

I was recently shopping for a new vehicle. Usually, I prefer big dealerships because of their…read more"no-haggle" pricing--unless you know the owner of a smaller lot. I've seen too many people get taken advantage of, so I did my homework on the specific car I wanted. I saw an ad for Aloha Auto Depot (808-599-9360). Since I didn't have a vehicle at the time, I did a lot of research online and checked Kelly Blue Book. Their price was very competitive compared to other small dealers and even larger ones like Tony Nissan. I wanted to work out the numbers first, and I decided that if we could agree on a price, I'd go in for a test drive and ask more questions. I found the car I liked at Aloha Auto Depot on a Sunday. Usually, business hours are shorter on Sundays, and they were closing at 4:30 PM. By the time I found a ride and arrived, it was already 4:00 PM, but I was greeted with a big smile by the salesman. He was very friendly; usually, when you show up that late, dealers ask you to come back tomorrow. However, since I had done most of the work beforehand, everything went smoothly. The showroom is beautiful! The location is the old Volkswagen dealership, but they've renovated it and it looks very nice. They even offer free coffee, water, and chocolates for customers. I had been communicating with one of the managers, Eddy, but when I arrived, Chris helped me. He is very easy to talk to and was willing to help me even though he ended up staying an hour and a half past closing time. I was very pleased with his service. I have worked in customer service for over 24 years, so my expectations are very high, but Chris nailed it. If you want a salesman who isn't pushy and is truly willing to help, look for Chris. They initially asked if I could pick up the car the next day so they could detail it, but I really needed the car that day. They asked me to come back later, but then the detailer got sick. I couldn't come back the next day, and that's when Steve stepped in. While he was helping me set up the car's app and my profile, he overheard the conversation. He put a crew together and detailed the car right then so I wouldn't have to make an extra trip. That is truly going above and beyond. If you want this kind of service, come see them. Steve helped me out so much. Thank you, and blessings! To the owner of Aloha Auto Depot you are very lucky to have this kind of staff. They need to update their address..

Misleading advertising. First, their profile says "We Buy Cars, Any Condition." That's a lie. Took…read moreour van in today with transmission issues, still drives, and they said they don't take our kind of van with transmission issues. So they don't actually take "any condition" like they say they do. Also, in our emailed quote we received four days ago, it said about $7k for vehicle in "poor condition." That's also a lie since they wouldn't even take our van. When I asked Jacob what they meant by poor condition, he said it means dents or poor exterior condition and not mechanical. So why does the emailed offer not specify? I would recommend this company be upfront with their advertising so as not to waste people's time. Honesty is aloha and this place is not honest. Non-Aloha Auto Depot.

I award 5 Star rating to Neue Auto LLC, earned due to the diligence and honesty displayed by…read moreservice advisor Mr. Alvin Niki and the Automotive Technician that performed the OBD Diagnostic test on our 2013 XC60 vehicle which begin indicating engine warnings, shutoff in safety mode and ending in engine service required urgent. The diagnostic revealed Crash Zone Faults still stored on board. Mr. Niki's explanation was thorough, understandable to this elderly veteran, Mr. Niki recommended I contact Insurance Adjuster explain the situation. Instead of we can fix it, Mr. Niki's recommendation was the wisest. He was not deterred about losing a future customer in explaining that what we needed is a little beyond the their capabilities, given the dealership would have the Vehicle specific diagnostic tools and the ability to factory reset the electronics. We will be having our XC60 veicle serviced by Neue Auto LLC in the future. The Neue Auto provided the service at no cost to me, as explained, we were not able to correct/repair the problem.

I've been to Neue Auto a few times now and honestly wouldn't take my car anywhere else. Alvin and…read moreCodi are both so amazing, just very helpful and professional. They're usually able to take me in pretty soon too which is great. On my most recent visit, I went in thinking I needed specific work done, but Codi realized it was a totally different issue. He fixed it right then and there, so I didn't even need the major work I thought I did! As a woman in my early 20s, I'm always prepared to be sold on things I don't need, but that never happens here. They're so good at explaining what happened and I've never felt ripped off. The reception area is nice with AC, water, and a TV, plus a huge perk is that they pay for your one way ride share from the shop after you drop your car off.