Buying a car is usually such a long, tedious process, but Shane Yuen over at Servco Toyota Honolulu…read moremade the whole experience fly by! Right from the start, Shane was so warm and welcoming. His no nonsense straight-forward approach is really what sold us, we could tell that he wanted us to get what was best for us. Shane explained all of our options for add ons without pressure and was super informative. Although we planned on just getting the bare minimum we actually left with some add ons. Even while juggling multiple customers, he never made us feel rushed or wonder where he was. He made sure every single detail was taken care of. It was obvious that Shane has a passion for Toyotas and is extremely knowledgeable. We also loved working with Jaidie our financial rep, although we weren't with her for as long, she was super efficient and helped answer our many questions about add ons. We are so grateful for this experience and will definitely purchase from Honolulu Toyota again.

The service provided for my car was excellent, and the entire process was handled professionally…read moreand efficiently from start to finish. I truly appreciated how organized and timely everything was, making the experience smooth and stress-free. The staff was courteous, knowledgeable, and kept me informed throughout the service, which gave me confidence that my vehicle was in good hands. One of the highlights of the visit was the comfortable waiting lounge. It was clean, relaxing, and thoughtfully set up for customers while they waited. I especially enjoyed being able to partake in a hot beverage, read the newspaper, and watch TV in a calm and welcoming environment. Small touches like these really make a difference and show that the business values customer comfort and satisfaction. Overall, this was a very positive experience, and I would gladly return for future service and recommend them to others looking for reliable and professional automotive care.

Went in to get my car checked as my carpets are always wet during storms. I've gone back to the…read moredealership a few times to get this fixed and all they told me was the drain was clogged by debris. They kept telling me the same thing every time I took it in. Nick assisted me and looked at the car first. He communicated his suspicions on what the issue might be. After I left the shop, he called me within 15 mins to let me know that he figured it out. Suggested to check the warranty first as well as provided solutions. He also suggested mold remediation due to the smell and for safety Will continue to come back as these people are so honest and trustworthy.

I'd like to start off by mentioning the great things I experienced. The team working on my truck…read morewas extremely knowledgeable and patient throughout the process. My partner received pictures and updates along the way, and I truly appreciated the communication, especially since they had my truck overnight. One challenge was how narrow the entrance is when pulling in, but thankfully that wasn't too much of an issue during drop-off. My experience ended up being 4 stars because I paid $704 for diagnostics and a transmission fluid service, only to be told that the transmission issues would likely continue over time. The recommendation given was that replacing the vehicle might be a better option if we didn't want to continue investing money into the truck. Afterward, I reached back out to ask for a quote on either rebuilding or replacing the transmission so I could better understand my options. Unfortunately, I've waited quite a while without receiving a response. At this point, even after spending the money on the diagnostics and service, the truck is still undrivable and sitting in a parking lot while I continue paying for a rental car. I completely understand that transmission work can be complicated, and I am grateful they were able to inspect my truck since I don't know much about transmissions myself. When I first brought the truck in, I also mentioned an issue with my taillight. I was initially told it would be added to the diagnostics at the end, but it was never looked at. I was later informed that I would need to pay an additional $185 just to diagnose the taillight issue. At that point, I decided to simply pick up the truck. The communication was excellent from start to finish while the vehicle was actively being worked on, but as a returning customer, I do feel disappointed that I haven't received any follow-up regarding the transmission quote. I'm hoping someone from the team can reach back out soon so I can better understand what my next steps and costs may be.

I decided to message on Facebook marketplace place, weeks in advanced talking to Skylar to see if…read moreit was a dealership I wanted to spend any time at other than Servco. I had options to go to Servco due to my work, but I decided to go to Autoland because they gave me a bit of a better deal. I knew going into the purchase, it is a USED VEHICLE, with a 3rd party warranty, so don't go into a used car lot expecting a brand new 2025 vehicle. Skylar was able to find a vehicle I could agree on with an affordable price. The cons is the vehicle does need a bit of work to be perfect , but again it's a used cheap vehicle.

Every car I've ever seen from auto land is borderline clapped out, a junker or a rust bucket. They…read moreask top dollar for vehicles that are not even close to good condition. No disrespect to them. Just my experience.

What a great experience! I just bought a 2025 Chevy Trailblazer here. Scott the salesman and David…read morewere top notch. I had a lot of questions and they both were patient and kind. I wish that they accepted trade ins but everything else was super!

Dakota and Bella were great sales reps very informative no pressure sale. David O in the finance…read moredepartment along with Josh we're very helpful and explaining warranties insurance and contract information with an up-to-date visual computer screen. It's very user-friendly and much easier to understand than my previous car all in all I would highly recommend them as they great teamwork and down to earth Mahalo, Mahalo, Mahalo

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Super nice customer experience. Mr John is a great guy who is trustworthy. I will go again for my…read moresecond car. Don't waste your time to sell your car. Go to Max Motors!

Great selection of all kinds of cars, and they have them all online too, so you can check it out…read morebefore taking the time to drive there. There are a lot of pricing options and they have a repair shop right across the street.

I wouldn't recommend this dealership to anyone that is looking for a used car or any vehicle…read more I purchased a used car from them in August 2025, mileage was at 55K the salesman that helped us was Mars. After just having the car for 3 days, the vehicle's check engine light turned on. I ran my code reader and the reason the check engine light turned on was because of a Transmission issue. I called City Auto Sales, Honolulu and spoke to Mars and told him my concerns for the vehicle. I brought the vehicle in on the 4th day to have it looked at by their own Mechanic. I dropped off my vehicle and picked up a loaner from them to use while my car is getting "checked". I left the lot and not even a whole day has gone by, and they called me to tell me that the car is ready. I asked for paperwork so I could see what was done. They said that there is no paperwork and that they don't know what work the mechanic did. So I'm not sure if they actually "fixed" the problem or did they just cleared the codes. I understand that there is a 30 day warranty , but i have to travel to the dealership every time theirs a car problem? This should've been resolved in the first place. Not to mention, it's illegal to sell a car with an expired safety check. Do NOT purchase a vehicle from these people. They don't return your calls in a timely manner, they just want to hand you a car and take your money.

We had a great experience working with Carlos! He was very friendly, knowledgeable and we got the…read moredeal done quickly and fair. Would definitely work with him again in the future!

Carlos provides the genuine service and commitment that many businesses seem to have lost. I was…read moreskeptical of the great reviews, but he completely exceeded my expectations. After another dealership changed their final offer, I reached out to Carmark. Carlos was professional, courteous, and flexible with scheduling. He thoroughly inspected and test-drove my vehicle, explained his valuation honestly, and gave me an amazing deal without pressure or hostile negotiating. The entire experience felt like talking with a trusted family member. If you're looking to sell a vehicle, I highly recommend Carmark and Carlos for their honesty, professionalism, and genuine customer care.

Thanks to Alex and team for a great service with the ceramic coating and interior. It was a great…read moreexperience from beginning and end. Highly recommended. Everyone was very nice and professional.

Alex Lee personally took care of my car for me and made it look brand new. He has great customer…read moreservice. I would highly recommend you taking your time and business with him. I'll be back for sure.

Yes. If you need a reliable second hand dealer who is willing to help you no matter the situation…read moreyou are in. These guys are your friends! Thank you Ken, Lori or Laurie, Jay and Derek! So far I've shared my concerns and they have taken action. Best experience I've got with a dealership! I was out the door within 45 mins with my brand Used Ride!! I came in with gratitude and trust, rolled out with a LEXUS.

Over my 30 years of being alive and purchasing cars I have never had a smooth and positive…read moreexperience until I arrived in hawaii and went to auto galaxy. Ken is a great salesman he is professional, knowledgeable and helpful. He was not one of those slimebag pushy car salesman. Purchased an STI from that dealership and had a good experience. To bad California and Texas don't have quality salesman like Ken!!!!!!.

I wanted to share our wonderful experience with AutoZilla at the Kalakaua Avenue location…read more From the moment my mom and I walked in, Jay greeted us with a warm welcome and thanked us for trusting him with such an important decision. My mom has dementia, although Jay wasn't aware of that. Even so, he took the time to explain everything thoroughly, patiently walking us through every step of the process and making sure we understood everything. What could have been a stressful experience turned out to be smooth, comfortable, and completely pressure-free. Jay gave us a fair and honest offer, and we truly appreciated his professionalism, kindness, and genuine care throughout the entire process. I would highly recommend Jay and his team to anyone looking to sell their vehicle. The office was also very clean and welcoming, and they even offered us hot or cold beverages while we waited. Thank you, Jay, for making this such a positive experience!

Devon was my salesman and was fantastic. I was moving back from the mainland and he made the…read moreprocess very easy. The car looked even better in person and I was in and out of the dealership in less than 30 minuets; Devon even picked me up from the airport!