Buying a car is usually such a long, tedious process, but Shane Yuen over at Servco Toyota Honolulu…read moremade the whole experience fly by! Right from the start, Shane was so warm and welcoming. His no nonsense straight-forward approach is really what sold us, we could tell that he wanted us to get what was best for us. Shane explained all of our options for add ons without pressure and was super informative. Although we planned on just getting the bare minimum we actually left with some add ons. Even while juggling multiple customers, he never made us feel rushed or wonder where he was. He made sure every single detail was taken care of. It was obvious that Shane has a passion for Toyotas and is extremely knowledgeable. We also loved working with Jaidie our financial rep, although we weren't with her for as long, she was super efficient and helped answer our many questions about add ons. We are so grateful for this experience and will definitely purchase from Honolulu Toyota again.

The service provided for my car was excellent, and the entire process was handled professionally…read moreand efficiently from start to finish. I truly appreciated how organized and timely everything was, making the experience smooth and stress-free. The staff was courteous, knowledgeable, and kept me informed throughout the service, which gave me confidence that my vehicle was in good hands. One of the highlights of the visit was the comfortable waiting lounge. It was clean, relaxing, and thoughtfully set up for customers while they waited. I especially enjoyed being able to partake in a hot beverage, read the newspaper, and watch TV in a calm and welcoming environment. Small touches like these really make a difference and show that the business values customer comfort and satisfaction. Overall, this was a very positive experience, and I would gladly return for future service and recommend them to others looking for reliable and professional automotive care.

Exceptional online car-buying experience from out of state without ever seeing the vehicle in…read moreperson. The entire process was smooth and hassle-free, and the car was shipped to the mainland without any issues. It arrived exactly as advertised and in excellent condition. Dragan went above and beyond by selling me the car for less than my original offer to help with my financial situation. His honesty, generosity, and professionalism made this the best car-buying deal I've ever had. I highly recommend working with him.

Late review. Nikola was very informative, responsive, and accommodating. He made selling my vehicle…read morea breeze and I would definitely work with him again. He made it so easy as I transitioned to move out of Hawaii. Thank you again Nikola, and I look forward to working with you again should I return!

We had a great experience working with Carlos! He was very friendly, knowledgeable and we got the…read moredeal done quickly and fair. Would definitely work with him again in the future!

Carlos provides the genuine service and commitment that many businesses seem to have lost. I was…read moreskeptical of the great reviews, but he completely exceeded my expectations. After another dealership changed their final offer, I reached out to Carmark. Carlos was professional, courteous, and flexible with scheduling. He thoroughly inspected and test-drove my vehicle, explained his valuation honestly, and gave me an amazing deal without pressure or hostile negotiating. The entire experience felt like talking with a trusted family member. If you're looking to sell a vehicle, I highly recommend Carmark and Carlos for their honesty, professionalism, and genuine customer care.

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Super nice customer experience. Mr John is a great guy who is trustworthy. I will go again for my…read moresecond car. Don't waste your time to sell your car. Go to Max Motors!

We had an excellent experience at Servco Subaru Kaimuki, thanks to our sales associate, Arvi. From…read morestart to finish, he was professional, friendly, and communicative. He kept us informed throughout the entire process and made what can often be a stressful experience feel smooth and enjoyable. We had a discrepancy with our credit, but Arvi worked hard to help us find an amazing car that fit our situation. He was patient, honest, and genuinely wanted to help us, never making us feel pressured. The customer service was outstanding, and the entire buying process exceeded our expectations. If you're looking for a dealership that truly cares about its customers, I highly recommend Servco Subaru Kaimuki--and be sure to ask for Arvi. Thank you again for making this such a positive experience!

My wife and I just got our Highlander here and it was a great experience. Our sales representative…read moreArvi did an exceptional job helping us with the financing! Definitely go checkout the guys down at Servco Kaimuki if you're looking for a vehicle!

Never did I think I'd be driving a Lexus but after the great…read moreexperience I had with Ethan M at Servco Lexus, I'll be a Lexus driver for life! I truly was not expecting such a great experience when I walked into the dealership. Even though the pre owned vehicle I was wanting to check out was in my price range, I still felt shy and out of place like I couldn't afford to be there. But as soon as Ethan came out to meet me, he didn't give off that vibe at all! He seemed excited about the car I wanted to see which made me excited! He was really thorough when going over the details of the car and gave me the reassurance I was looking for in a pre owned vehicle. I never felt like I was wasting his time and he really made me feel like I was the customer Lexus wanted. No judgment, no pressure, just outstanding service and pure Aloha from a good, young local boy!! Ethan M is the one to ask for

Worked with Steve Choi for the second time buying at car at Servco Lexus!…read more Mr. Choi was/is always busy but never made us feel rushed. He took time to explain the many different types of available inventory, their respective trims, and prices. He was never "pushy" about any certain vehicle and was patient while we browsed. When curious about any vehicle, he was happy to allow us to test drive or take a look inside the vehicle. Appreciate the patience he had with all of our questions and concerns.

I had a wonderful experience purchasing my BMW. The salesperson was professional, friendly,…read moreknowledgeable, and extremely helpful throughout the entire process. Communication was excellent, and everything was handled quickly and smoothly. I was especially impressed by how fast the delivery and logistics were. The car arrived in excellent condition and exceeded my expectations. I absolutely love my new BMW--it looks amazing and drives beautifully. I truly appreciate the outstanding service and would highly recommend this salesperson and BMW to anyone looking for a great car-buying experience.

Best experience I've had at any dealership on Oahu getting into a lease. We were so lucky that…read morePatrick Dillard was our advisor. No pressure, no sus games. Patrick was extremely knowledgable about everything BMW and well versed on similar options from competitors. We were blessed by his constantly pleasant attitude and abundance of patience and grace. Any questions and follow up questions were explained as elaborately or simply as we needed. When we needed space and time, it was granted. When we wanted more guidance, it was provided. We were never lost in the mix of what was being discussed, and what the next steps were. As many cars as Patrick must lease, the experience still felt personal and custom to what we were looking for. When we were handed over to Issac Castro in Finance he was equally as pleasant. At no point did we feel pressure to add something we weren't comfortable with. Issac explained their options in detail, we got to ask questions, and land on agreements we felt good about. Additional shout out to their tint team and detail team. When we needed these services, it was done swiftly and beautifully. BMW Honolulu staff are attentive as ever no matter the day of the week (and weekend) or the time of day.

I am a carousel member and I have been enjoying the program.ive gotten a chance to take home and…read moredrive exotic cars that would've never thought of driving.also by being a member I am in constant contact with Rima and his staff.i can honestly say they have treated me respectfully and with Aloha.unfortunately my wife got into an accident with the car.i was uncertain that I would be treated the same.but to my surprise Rima and his staff helped me out with a very nice loaner and with that I was still bummed out that I wasn't driving my "dream car".but lo and behold Rima made my dreams come true by loaning me a super nice Masseratti.i don't usually leave reviews but I just wanted to let everybody know what really goes on behind the scenes.Thanks again Rima for the awesome Masseratti!!!

I am one of those people that doesn't like to leave reviews, but this dealership deserves they…read morereview it gets. While this is a long review, if you're seriously considering buying a car from this dealership, please read to the end. I purchased a used car (5/25/2026) on the condition that the dealership would address the check engine light, the taillight that was out, and detail the vehicle (the car was sitting in the upstairs showroom, not prepped for sale and filthy). It wasn't ready until 5/29; however, while on its way to be delivered, the check engine light went on again -also, that day, sales guy, Skylar, informed me the lender wanted an additional $599 for down payment. I told Skylar I no longer wanted the vehicle because I realized I'd continue having issues and I wasn't going to pay more down. The owner, Rima, called, assured me I wouldn't have any major issues moving forward and that they'd write off the extra $599. I begrudgingly agreed to take the car against my better judgment, based on his assurances. Within a week, the taillight was out again... took half a week approximately to get Skylar to provide information about having it fixed. They sent me to their "sister" shop, who replaced the bulb. The following day, light was out again. That shop discovered the light assembly was damaged due to water intrusion and had to order a part (estimated three week ETA). On July 2nd, I took the vehicle in to an independent shop for a standard oil change since the dealership told me, after the fact (of the purchase) that they don't usually change oil on used vehicles prior to sale. Would've been great to know that in advance. During the oil change, the threads pulled out with the drain plug which, according to the shop manager, is caused by the last person to change the oil because of either cross threading or over torquing. Now I'm hit with a $752 bill to replace the entire oil pan (aftermarket part... had they used an original part, it would've cost over $1000). This is more than 10% of what I currently own on the vehicle. I made repeated attempts to reach Rima through both text and email on the 2nd. He finally reached out that night, just before 8pm. He asked that I take the car to the dealership to have their people "verify (my) concerns" and he was informed it couldn't be since it's undrivable. He asked what the symptoms were... I told him none because I was simply being proactive by engaging in basic maintenance. His response? "With no symptoms, this may be outside of our parameters to try to assist". I sent three more texts after, all went ignored. Rima, you are the owner. What do you mean it's outside your parameters to "try to assist"? After two unsuccessful attempts to have this situation rectified via email, and no direct response from Rima (as a reminder, he is the OWNER) (and only one text from his shop guy, Dennis, to tell me Rima wouldn't work with me), I filed complaints with both BBB and DCCA. This dealership and, more importantly, the owner, is shady as hell. Check out all the other reviews and come to your own conclusions. I'd strongly suggest looking for any other dealership if you're hoping to have a functional vehicle - keep in mind that I had the vehicle for a total of 1 month and 3 days before it became unusable. I made the mistake of not looking at the reviews prior to walking into this dealership. Don't be like me and save yourself unnecessary stress and headaches. For anyone else who has had issues with this dealership, feel free to reach out to me. It's time Rima be forced to face the consequences of fraudulent business practices.

Another nice experience purchasing a vehicle at Cutter Mazda. This time with Kobe and Jeffrey. They…read morewere both very patient, friendly and kind. Their GM Matt Wong and Service Manager Garrick Uchimura are also very personable and helpful. I've been going to this dealership since the 90s and have always been treated like a valued customer. They have always kept my cars in great shape. I highly recommend seeing Kobe and Jeffrey when you're looking to purchase a new Mazda. They are fantastic!

I only went there to buy antifreeze. I had some leaking smell at the front of my car. I changed a…read morefew hoses and needed antifreeze. I could've went to Walmart, but for a little more and piece of mind I bought the dealer Mazda product. I called in advance and asked for the parts department. The guy that answered was a cool guy and knew cars very well. He had the right questions and even recommendations what he would do. He told me when and where. I visited the store the same day, it's kind of by the Medical School, back roads are faster than waiting at each stop light on Ala Moana Blvd. When I arrived, I was quickly greeted and directed to the parts guy. He remembered our conversation. I was in and out in less than 10 minutes. There is plenty of parking. Overall I enjoyed this easy experience of buying a needed OEM Mazda Part.

I've always gone to this place because I purchased my Jeep from them 3 years ago. With the…read morepurchase, there were a lot of perks like free Safety Checks, Basic Service (warranty), and among other things. My experience has always been average; in fact, there was an incident that was not very pleasant. However, all issues were addressed-that's the important part. Anyway, last Wednesday I dropped my vehicle for another safety inspection and I am truly blessed to have had Marshall as my rep. He was very courteous and pleasant to work with. He called me in time when my vehicle was done (way ahead of schedule) and he even helped move all the vehicles in front of mine when I was picking it up for it was buried all the way inside (which would have been 15 minutes more waiting). Lastly, he asked me a question if there's anything else i need or if I have any questions. He didn't push to ensure to give him 100 for possible survey. He just did more than what is expected and that deserves more than a 100 in my opinion!

So where do I begin. I have service appointment scheduled with them for next Monday, 31 August. I…read morecalled last week to get an estimate on what my first service will cost. I was told by the young lady on the phone that she would have someone contact me with that information. this was on Tuesday and I never heard from anyone all last week. I called back a few days later, and an automated message said to leave a message, and someone would call me back. You guessed it, NOTHING! I called yesterday, got the same automated message, I left a message, still NOTHING I have owned many cars over the years, this is my 1st DODGE, and I've experienced the occasional hiccup here and there. This one IRK's me the most, especially since I work in a similar industry and taking care of your customer's is a high priority. After reading some of the reviews on this dealership, I am seriously thinking I should cancel this appointment and take my business elsewhere. I bought this car recently from another car lot in February with 2300 miles on it. I'm approaching 5000 mile and want to make sure it is serviced by a dealer, but if this is the kind of service I can expect, then I may as well go to an independent shop