I rented one apartment in chicago more than 1.5 years and i paid my rents on the time. They said you did not return mailbox key but they never gave it to me. Mailbox was always open. They made extra charges. I dont want anyone get scammed from this management company. Be aware!!! read more

It was a pleasure speaking to Eurika Aquino regarding my account. She was extremely efficient in taking care of my request.

This review is for my current Property Manager Kelly Head. Our homeowners association has had problems with Westward360 in the past, so much so that we were very close to leaving. Then Kelly took over. She alone changed my expectations of what a management company should provide. She has been very understanding, responsive, and professional, in every aspect of managing our HOA. I definitely recommend! read more

Terrible company. Beware when you sign your lease with them, they add multiple misc charges throughout the year. Ask about a 'pet inspection' fee charged TWICE a year for someone to come and spend less than 1 min in your unit 'inspecting'. Sometimes charged without anyone even coming to inspect. Additional 'monthly maintenance' charges. In addition, they are TERRIBLE with following up maintenance requests. Our unit had multiple ceiling leaks with rain falling on stairs that posed an obvious danger that was not fixed for nearly 2 years. read more

Had a few speedbumps with their website, but Eurika sorted everything out quickly and easily! Thanks again, Eurika--keep up the good work!!!

Alan Majeski property manager for Westward has done a wonderful job and managing our building. Ensuring quality and customer service. A true value to the company. read more

My condo association service level and customer service has greatly improved since we brought in WESTWARD360 as our property manager. This is due to the wonderful people like Dan Louie dela Peña who provides exception service and a friendly attitude. I would recommend WESTWARD360 for all your property management needs. read more

Ainnie was really helpful with my request and went the extra mile to assist.

My review is strictly of the customer service branch of Westward360. Eurika Aquino was the rep I spoke to on several occasions and she was not only helpful and kind but also patient of my noisy toddlers in the background. She resolved my issue expediently, and even remembered our specific conversation when I reached out days later, for clarification on a few items. I really appreciated her humanness and help. read more

When i called to make my HOA pymt i got lucky & was assisted by Beverly. In addition, i had a couple of other questions that she didn't know the answer to. I was pleasantly surprised when she offered to look into getting me the answers. So I was put on hold for a couple of minutes & she came back with the info i needed. Often customer service reps act as tho it's below them to help their clients, but Beverly was very kind and more importantly, patient. I hope her supervisors know she's an asset to Westward360! I look forward to speaking with her in the future should i need assistance from them read more

I am the co-signer on a lease and very impressed with the level of service and timely response we have received. Darryle helped us negotiate an extension to the lease with a very reasonable increase. Compared to what I am hearing about rents, this is a good deal. Thank you. read more

If I could give them 0 stars, I would. The bathroom of my unit hangs out over an outdoor gangway. Last winter, some dry wall fell through from underneath our bathtub into the gangway. Westward 360 shoved some insulation in the hole, covered it with plastic and called that good enough. A few days later the temperature dropped, the pipes froze, then unfroze and burst through the drywall into our apartment ruining a lot of furniture. My landlord had to cover the damages and Westward is refusing to pay them even though it was clearly their fault because it was a result of damage to the outside of the beginning. The pictures below are from the storage area (that belongs to Westward 360) under my unit. As you can see, the drywall is falling through and the insulation has fallen out of the ceiling and there is also black mold. My landlord and I have called and emailed countless times over the last few months and we have had absolutely 0 response. We are spending extra money on heat because cold air is coming up from those gaps and I'm worried about the pipes bursting again. read more

See all

Mary Anne Lovina helped me finish uploading the necessary document and filling out the last form before our move. Her attention to detail was a comfort. read more

Westward is the current manager of our condo association and they take months to respond to requests sent through their system (when they respond, they don't always). They're always good to take our money on the first of the month, though. I'd maybe just give them 2 stars if it were just that they're garbage at communicating to the people they serve (arguably their number one job), but before buying this place, we had an offer on a place that fell through because Westward reported roof repairs as part of the HOA's monthly expenses instead of coming from their reserves, indicating to banks that the HOA was contributing essentially nothing to their reserves and marking them non-warrantable. There are layers of negligence and incompetence here,. Based on what I've seen from two different HOAs, you should stay away from them. read more

This agency is disorganized and chaotic. Every time I reach out for information, I get a new person who doesn't know my situation, and I find myself wasting my time to re-explain the situation. Additionally, it seems there is no communication between team members. My original idea of using them to manage my apartment renting because they are also my HOA management company was a mistake. Lastly, since they have taken over for our old property managers, we have not had an HOA meeting to discuss current assessments- it's all so discombobulated. I would not recommend to use them for small condo rental or HOA management. read more

Big thanks to Vernon and his team (Edlin, Raphie, and Jessica) for their excellent customer service and support. They help manage my company's building, and they were attentive to detail and were able to resolve my issues quickly and professionally. read more

Bianca Ganilo (Asst.Property Mngr assigned to our account) is a pleasure to work with. She's very responsive , has excellent customer service skills and great follow up! read more

Horrible customer service--- does not fix repairs, service appliance or other issues in a timely manner!

I'm wrapping up a two year lease yr here and without getting too personal I'll just say these guys have been amazing. A special shout out to Larry for being on his A game and showing genuine effort and care in the work he does. I appreciate you Larry. read more

I have been an owner of a condo at The Guild which is managed by Westward 360 and they have done a great job maintaining our building. Our building manager Gidget is top notch and I feel as if the dynamic between her and Westward 360 has led to us having a great working relationship with the management company. read more

DO NOT consider Westward 360 for your association management needs in Chicago if you are looking. A neighbor needed a Wheelchair Accessible Key from management and it came 4 days after the request. I have emailed our Property Manager, Kiyah, 3 times on 3 different topics and only ONCE did she reply without having to chase her down. They "painted' an area of our workout room so poorly it was laughable... dripping paint on the floor and on the weights even if done for interim purposes (so they say...). They also don't even follow basic Illinois LAW by posting the Board Agenda 48 hours before the meeting. Come on, do your job and honor your profession. They do not respond to email nor provide professional services. The IDFPR should revoke their license(s). So, STAY AWAY and contact me if you want any thoughts or to verify the information that I have posted (happy to help there). read more

We loved our experience with Marissa! She helped us find an absolutely beautiful 2 bed/2 bath rental in Lincoln Square for our family of 3. Her responsiveness, attention to detail and true understanding of what we were looking for made the experience of apartment searching seamless. We couldn't be more grateful for her expertise and can't wait to work with her again in the near future. read more

Thank you Ainnie for your amazing customer service in answering my needs as the owner of a condo that uses Westward 360 for our property management services. I first contacted Ainnie with an emergency issue with my water being shutoff. I called her back to check the status and again to ask for help in getting access to the portal and help with a ticket. I made these 3 calls within the same hour. She was pleasant, patient and extremely knowledgeable and she answered all my questions and made sure the issues were resolved. What a pleasure to get such outstanding customer service in this day and age where it's hard to even get a human to answer the phone. Thank you AINNIE From Marylean Abney read more

I don't really have much to add here that hasn't already been said. Basically I recently bought a condo and need to have preventative maintenance for roof repairs and sent multiple e-mails letting Westward know. Only 12 hours before construction was to begin was I told that they would submit this to our board for approval and that approval was necessary before construction was to begin. Needless to say I had to postpone construction and now I am still waiting for approval and response. No apology e-mail, no sense of urgency, just nothing. Westward is the definition of big company that simply doesn't care because they probably don't have to. And I have to say it is pretty amusing to see all these responses from Brent trying to "start a conversation" after all these negative reviews. Hey Brent - word of advice - just treat people with respect, respond in a timely fashion, and own up to your mistakes and I promise you will have less negative reviews. Shit you might even have some positive ones. But hey I suppose pissing off your tenants and than reading Yelp and responding makes it seem like you care without actually caring so whatever.... read more

Troy did a terrific job of fixing each part of my move-in inspection. I've been happy with my experience so far with Westward360 and would recommend them to others. read more

Where to begin... when i first looked at my apartment it was a mess but i was told the previous tenant had just moved out and i was assured if i took the place everything would be fixed and ready for move in. So after looking at a few other places I decided i liked that space, filled out the application and was approved. This was the beginning of the worst management company experience of my life. Then they sent the lease and told me i had 24 hours to review it sign it and pay them the first month and move in fees. So i did. Then a month later move in day finally arrives... i was told someone had to come let me in because they didn't have keys for me so someone would let me in and then go make copies. So someone arrives and opens the doors for me, the moment the door opens i see the same dusty shoe prints and pile of garbage in the living room that was there when i looked at the place. In the month they had to get the apartment ready the only thing they did was paint the walls. Allow me to expand, there were piles if boxes and trash in the living room and the dining room, the kitchen had trash on the counters, open food in the cabinets, crumbs in the cabinets, the refrigerator and freezer were both COVERED in mold on the inside (which they just ended up cleaning and not replacing so all my food smells like mold when i take it out of the fridge) the bathroom had plaster in the sink and the bathtub, there was no toilet seat (which i was then told that was my responsibility because its a "consumable"), the windows were still coated in dirt and looked like they hadn't been cleaned in years. My mailbox key didn't work and i had no access to my mail for 2 months. The gas is included in the rent and after moving in there was a notice posted from the gas company threatening to turn off the gas because the company hadn't paid the bill, when there was a leak in my bathroom ceiling it took multiple days for someone to show up and then all they said was it was from the tub upstairs overflowing but then didn't fix the ceiling so i still have a hole and a soggy ceiling right above me while showering, (so you know when it dislodges and hits me in the head then they might come fix it who knows.) when the radiators were turned on i discovered that the bathroom and bedroom radiator are obscenely loud to the point that every time it kicks on i am awoken from sleep (2-3x a night for 20+ minutes each time) and i was told there was nothing they could do about it, so my options are no sleep or turn it off and freeze in my sleep. Every time i try to get ahold of them its like pulling teeth. I have lived here for 4 months now and have had nothing but issues with this company, stay away at all costs! read more

See all

I've been a customer of Triview now Westward360 for over 3 years as a single unit owner. They corrected maintenance issues for my tenant as they arrived promptly. Although it would take multiple communications before anyone would address the issue. End of year documents has been great and automated. Finding a new tenant has been a horrible experience. Even with 4 months of notice and pro-active communication on my part, they do not communicate and have not found a new tenant. Their ability to list a unit is questionable (I would add pics, but too embarrassed to show). The only highlight has been Joseph and Daniel as they are not in charge of the property, but have shown care for the customer (property owner). I do not recommend Westward360 for a single owner property management. Ever since Triview was bought the experience has gone downhill fast. Property owner beware! (I've waited a couple of days before posting this review to make sure it wasn't emotional review). read more

Thank you Zan for your patience and assistance in resolving the billing questions I had. Great jOB!

Eurika was fantastic! My first time ever dealing with Westward360 as I was handling a minor plumbing emergency for my client while he was out of town. Eurika was professional, empathetic, kind, easy to communicate with, and understood the urgency of the problem to assist me in escalating & finding a quick resolution. While speaking on the phone she also sent me texts & emails to clearly indicate next steps required so there was never any confusion. Being a Realtor & property manager myself, I was impressed and pleasantly surprised to experience a high level of service that is sometimes lacking in the property mgmt industry. While I hope I don't need to call ever again, I know I'm in great hands if Eurika is helping me. Thanks again and keep up the great work! read more

AVOID! AVOID! AVOID! Staff is seriously incompetent. They are unreliable and make everything difficult. Nickel and dime you and will try to charge you twice for things if you don't pay attention. They cause so much stress. Just stay away. read more

Zan is a big asset to your company. She helped me to figure out how to get my new HOA payment corrected and set up. She also helped me to learn about getting on the portal. I'm 70 years old and I so appreciate her knowledge, patience and positive attitude. read more

I work for a Property Management Company and an owner asked me to set up her automatic payment for her monthly assessment fees. I was dreading the call but Maryanne Lovina made it seem effortless. It was so easy that I am shocked. Thank you for great quality customer service. Sincerely, DG Remax read more

This property management company sucks. Claire Daus, one of the associate managers is so incompetent in her job that she literally does the opposite of what you ask of her. I asked her to remove one of our automatic payments since it kept giving us issues, and she removed all the bank information except the one I asked her to remove. For four months straight, we have split our payment into 2 payments, and the westward company cannot seem to handle 2 payments and will charge us $25 every month in addition to a late fee since the second payment "bounced." We have paid rent on time every month but "late fees and return fees" get charged every month with no real explanation. We have gotten none of our money back. They keep charging fees that don't make sense, and they provide no sort of compensation for issues that are happening on their end. This is just one issue. Another giant issue is the communication between the company. It's horrible - I gave our first months rent to someone in the office and 3 days later get an email regarding "where is first months rent?" As if I had not directly handed it to someone IN THE OFFICE IN PERSON. They temporarily lost my money I had already given to them. Customer service will offer a solution but then the property managers will not actually be able to follow through on the solution given over the phone. These are just a few issues I have dealt with. This company is terrible. Wish I never rented through this company. read more

Received a notice from Westward about a scheduled HOA meeting this Oct 4th, which also stated general meeting, I called Westward, the person who answered could not answer simple basic questions about the up coming meeting, that their office sent out in the first place, in fact she could not even find any such scheduled meeting, she looked and looked and finally said that she cannot locate a meeting, I then asked for a supervisor, no luck with that - supervisor was busy elsewhere, after getting back on the line I simply asked one question, that if the meeting is taking place, can stand and be recognized and ask a question, do i have to give ntoice? Or once I am there, but she could not even answer that. Someone needs, In my opinion, to manage this management company, very poor "service". read more

About 2 years ago I moved management companies to OWL, now part of Westward 360. I have been working with Jazmin Carranza and I cant stress how amazing she has been. We have had some REALLY difficult renters and she has been able to make sure she addressed their needs as much as possible. We gave her an open book to do updates, upkeep and improvements and she was able to make sure that resulted in a great living situation for our renters. I am an out of State owner and the peace of mind that she brought me while managing our 4 unit is worth every penny. Some of the negative reviews on here are a result of owners not willing to pay for upkeep or they are paying the bare min. For my units I made sure to pay for strong upkeep - and Westward/Owl/Jazmin was able to deliver with excellence. read more

If I could sum up Westward 360 in one word, it would be unprofessional. We had TriView Management at our condo building before they got acquired by westward and our management was actually great. I had no issues. Once westward took over, they assigned a new manager, and I started getting emails for other buildings they manage, but the buildings weren't identified in the emails. One told us to remove our stuff from under basement stairs or else... we don't have a basement. This kind of stuff happened multiple times. None of their emails identify to whom or to which building they're addressing, there is no letterhead, no acknowledgement of resident/management relationship at all. The email looked the same as any email you'd shoot out in gmail without a signature. They did not send notice out to tenants about window washing or window screen install, so I didn't move anything anything away from windows, and had to request they finish installing the rest. TriView would send out reminder emails - "as the temps drop remember to keep water running in your pipes to prevent freezes," "reminders to throw out trash appropriately," etc.. don't expect any of that "customer service" oriented management approach with westward. This company seems like they need someone to provide their managers with some structure on how to run buildings. It doesn't seem like anyone knows what they're doing. Anyway, I would not recommend for condo building management. read more

If you like bedbug infestations that last for 5+ years, call centers overseas when you need help with anything about your rental property, and deceptive lease terminations where they try and charge you a full month of rent that you don't owe, I highly recommend Westward360. They're expanding the definition and sliminess of slumlord with a corporate vibe bent on squeezing every last penny out if tenants. Avoid at all cost. read more

Firstly, the good! I connected with Ian with Westward during the summer of 2013 to take over management of our 7 unit condo association. We had multiple calls with Ian and ended up selecting Westward to manage our association. We were happy with them - and as the Board President at the time - I thought very highly of them. Our property manager was responsive and courteous. Fast forward... Almost 6 years have gone by, and I've been renting my unit the past 2 1/2 years as I moved out of state for work. That's when my experience gets less than stellar with Westward. 1. I followed all the steps when I first started renting out my unit - submitting the lease and agreeing to the $75 a month rental fee to the association for the privilege of renting. Year 2 - submit the lease renewal - same tenant and the Property Manager says - my bad, we never charged you the rental fee when your tenant moved in. Shame on me for not noticing and continuing to auto-pay - but shame on them for not taking the necessary steps. 2. Westward now uses Homewise Docs for paperwork to be submitted to the seller and lenders when selling a unit. To get the complete package it costs $350 and 10 business days. I got an incomplete package at the end - and had to get the association and our old property manager involved to get a resolution. I'm still waiting on all the documentation. 3. When I received the documents via HomeWise no meeting minutes for the association were listed during the whole year of 2018, even when meetings took place. I had to press them to finally find out that one set of minutes was approved - and that they would be sent ASAP. It's been 6 days and no sign of them. I was a key decision maker in hiring Westward - but, given my experience now on the other side of being a board member; I would not give them my business. They have a nice logo and technology - but something is seriously flawed. Selling a condo shouldn't be this hard. read more

Zan was very good when I had a problem with my payment. She resolved it quickly and called me back as she said she would.

Our property manager Ron with westward 360 could possibly be the worst property manager ever. I'm an owner in this building and a contractor. We had cameras put in our building 2 years ago. The company that did it left several metal pipes blocking our emergency stairwell exit. I sent several notices to Westward. Just 4 days ago they removed them after I threatened to call code enforcement . One and a half years ago our patios were redone . They asked us to put lock boxes on our doors so the workers could get in. The company didn't remove the boxes. Ron says he will call them to have them removed. They are still here . Ron, there's a thing called bolt cutters. It's been almost 2 years. Work that's done here is sloppy and never followed up on. We had tuck pointing done. Several pallets were left outside. We have to call for removal. In our storage area they have been informed that Sheetrock , countertops and other building material are blocking 3 apts exits. It's been over a year since this has been brought to their attention. We have given up and have spent the summer removing it ourselves. They put new vent fans on our fireplaces with out having chimneys checked . The chimneys are not sound and can't be used. The list goes on and on. What's next? Putting in toilets without plumbing and forgetting to remove the box. If your looking for a property managment company run don't walk to another company. They might be decent for rentals according to yelp but managment, what a joke. Unfortunately our building is now being taken over by an investor so we can't unload them due to legal issues .Please don't make the same mistake our building did! read more