Our HOA has always had a great working relationship with Hales Property Management since we first contracted with them in 2014. Over the last few years, we have been very fortunate to have Joshua Knepper as our property manager. Joshua has many talents. He is thorough, creative and has the ability to look for solutions others might not have the intelligence or experience to do. His communication skills are exceptional and his responses timely. As the person who leads our board meetings, he is organized and clear in his messages and very open to comments/thoughts from those owners attending. His follow-up is exceptional. I have been a board member since Hales first partnered with us and recognize that we are fortunate to have Joshua as our property manager. read more

A total dumpster fire!! This organization is the property manager for a building where I have a condo. They were hired by the condo board last year and they have been a nightmare from day one. One property manager (who has since been fired) dropped the ball on multiple projects, lied about work she never completed and charged us a bunch of hidden fees, then ghosted us for months. The replacement property manager has dragged his feet on every request made by the building to the point of criminal negligence and only gives weak excuses when he bothers to respond. Their finance people had to be audited because they couldn't correctly manage our finances (their finance director has also been fired). They have refused to pay bills or address urgent repair issues despite multiple requests. If you use them, check their work closely. If you're considering hiring them avoid them at all costs! read more

They manage the building where I own a rental unit. The building has a burst pipe and it was flooding my kitchen. It's been 2+ weeks and I am yet to receive and actual response from them on how to proceed. There is no phone number to call to that will connect me with my property manager, you can also post question through a portal that clearly is not looked at often, and when I call to ask for information my property manager never seems to be around. TERRIBLE SERVICE. They will be quick to charge and invoice, but not to solve problems that aren't their own. read more

Jacqueline Satore was very helpful and resolved my payment issue. She also went above and beyond with another question I had. Very pleasant. read more

Juan Monroig has been top notch, he is very professional and has superior communication skills. His response time to address issues is great and much appreciated. We definitely look forward to future projects with Hales and working with Juan. read more

Since my previous review, the misconduct and neglect by Hales Property Management have only continued--and worsened. Despite being a licensed property management company that should be guiding condominium boards in compliance with the law, Hales has allowed repeated abuses by the Madison Manor Condominium Association to go unchecked. They have stood by as the Board retaliated against me for raising legitimate concerns, withheld services like window washing from my unit for multiple years, altered recorded documents to target me, and misrepresented key property boundaries--ignoring even official City of Chicago delineation maps and sidewalk surveys. In 2023, my unit's windows were only washed after repeated requests. In 2024, the service was never completed at all. In 2025, it again was ignored until I was forced to send a FedEx letter with signature confirmation. Hales was made aware of this each time and did nothing to intervene or correct the issue. That is not professional property management--it's active neglect and complicity. Even more concerning, Hales supported or enabled the Board's retaliation by restricting my access to the association's payment and communication portal, ignoring my formal requests to investigate rule violations, and continuing to provide no justification for their inaction. This was again restricted after my recent complaint regarding window issues. Hales knows better. As a licensed firm, they have a duty under Illinois law to prevent abuse and ensure transparency. Instead, they are shielding misconduct, wasting association funds on legal defense for indefensible actions, and refusing to provide documents that all unit owners are legally entitled to under the Condominium Property Act. If you are experiencing similar issues with Hales or another management firm, I strongly encourage you to submit a formal complaint to the Illinois Department of Financial and Professional Regulation (IDFPR). Hales must be held accountable before more owners are harmed by their inaction and complicity. read more

Hales Property Management - Property Management Near Me - Chicago, Illinois

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Juan Monroig was very professional to work with. He was knowledgeable and helped make everything run very smoothly. Highly recommend Hales Property Management! read more

I've had an amazing experience working with Jacie Dick at Hales Property Management. From the very beginning, they've been professional, responsive, and genuinely helpful. She has been a pleasure to work with and I appreciate her advice and research with problems that we have currently experienced with the building. Any time I've had a maintenance request, it was handled quickly and efficiently--usually within 24 hours. The team communicates clearly, and I always feel like they actually care about the residents and the property. If you're looking for a property management company that's organized, attentive, and easy to work with, I highly recommend Jacie at Hales. It really makes a difference when the people managing your home treat you with respect and professionalism. read more

Horrible customer service. Charged a $25 late fee for not sending them a new lease within 7 days. Wouldn't send documentation showing that I had ever been informed. IMPUTED 100% PENALTY one week after sending notice despite my polite request for more info. CHARGE $10 to pay a $25 plus $25 fine via credit card. I have dozens of apartments and this is the worst management company I have ever dealt with. read more

Multiple easy issues forwarded to property managers at Hales, they were unable to resolve efficiently or effectively. Residence ignore them because they can't resolve issues. The building is going to pot because we truly don't have a management company. They take the easy way out and don't resolve anything. read more

Management with incorrect information again. The Board absolutely had funds available to pay Andy because we had ANOTHER special assessment the year before to replenish reserves. We used THOSE up with the new water heater - which replaced the patently insufficient water heater recommended to the Board five years earlier by an obviously incompetent plumber the management company chose. When the Board chose the vendors, we got great service and saved thousands of dollars; when we used Hales vendors we got zero service at astronomical prices. This management company should spend less time trying to repair its reputation on yelp and more time drastically improving its service. DO NOT HIRE. read more

534-52 W Brompton Ave Condos have been without hot water for 7 days since November 24th. Hales Property Management has completely failed!

Juan Monroig is very professional, reliable and easy to work with. Always on top of things, always return calls.

Hales Property Mgt has been outstanding with customer service and prompt response to our service requests and property management. This is in part due to their management technique, trained staff, periodic team review, and streamlined web portal. Juan Monroig is one of their dedicated employees that understands the needs of our association. His professionalism, patience, and response time are impeccable. It is reassuring that we are in good hands during and off hours with Juan and the entire HPM team. read more

The issue was addressed and fixed to my satisfaction. Thanks Juan for your assistance

I am deeply disappointed with Hales Property Management's handling of an emergency situation at my property. I experienced a severe issue with black, nasty sewage water coming up and filling my kitchen sink. Not to mention the water damage to my brand-new floors that were finished just a week ago. Despite the urgency of this matter, Hales Property Management failed to respond to my questions on what to do and how to move forward for over 24 hours. To make matters worse, my initial request (with photos, videos, and in-depth details of the situation) was inexplicably closed without any resolution. A new request was created, which completely lacked the critical details of the situation that I explained on the phone to the on-call manager at Hales. I have called customer service multiple times and left messages within the HOA portal, but I have yet to receive any direction or assistance. The communication from Hales Property Management has been virtually non-existent, leaving me frustrated and helpless. Finally, after getting a response, the plumbers came out and indicated that this was an issue with the common element drain line and they cleared the blockage. Since then, I have not heard anything besides that they are waiting for the service report from the plumbers. I need to figure out how to get my floors fixed, and I have not received a response in over 48 hours. This is getting extremely ridiculous. This level of service is unacceptable, especially during an emergency. I expected more from a property management company and am extremely disappointed with their lack of responsiveness and care. read more

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Ariel was the perfect contact for my project management needs. She was professional and easy to work with.

Destin and Evelyn at Hales have been responsive and easy to work with since I moved to the property. They acknowledge receipt of my requests and address them promptly and in a helpful way. I appreciate that with all the stressors of moving across the country, these members of the Hales team have not contributed to them and provide solutions. read more

Adding to this review...more slow service. It's been 5 weeks that the intercom has been broken. Board wants to replace it. But Hales should be managing the process much better and faster. It should not take 5 weeks to get this fixed. Hales team does not answer the phone or return calls. I had to beg to let me talk to a real person about an urgent but easy question. Finally talked to them they said "we'll run it by the board." But waited 3 days to share it with the board. read more

I'm revising my initial negative review, as the office manager reached out to me and apologized for the handling of my move-out/in. He acknowledged his staff dropped the ball and changes were being made to ensure it wouldn't happen again. I respect him doing so and hope this is the case. read more

Chrissy is a great manager for our properties and bringing in new tenants. Takes the hardest parts out of ownership.

As a real estate agent I interact with a lot of property management companies but none as well organized and put together as hales. Chrissy Gallan not only can help with property management but is also an excellent person to help rent or sell your unit as well. Truly a one stop shop. read more

Hales has managed my condo associstion in Chicago for a few years now. Our newest manager, Chrissy, has been amazing at spearheading projects and getting outstanding issues resolved. I would highly recommend Hales to any friends and family! read more

Hales has been great to work with and always provided amazing service. I really enjoyed working with Chrissy. She was very thorough, responsive and truly cared about doing a quality job with all aspects for my association. She is very knowledgeable and I would recommend her to anyone. read more

HE ABSOLUTE WORST! You are setting your building up for utter failure if you work with them They've employed a "bait and switch" tactic, providing a comprehensive level of property management services one year, and then abruptly eliminating those same services the next year, all while operating under the same contract language. After signing the contract, Hales transferred our property manager and then failed to negotiate our insurance renewal. The new property manager told us the board was responsible for contacting the City to ensure that the building's elevators were inspected. Ignoring staff's warnings that the security cameras were not working, the property manager told us she would not attend a scheduled board meeting or assist with the legally required financial audit. Hales wasn't even providing us with basic property management services this year. And they have people who aren't even licensed!!! I won't name names, but out manager did not CAM or CMCA license. Another CAM license appears active, she has been disciplined, and her Real Estate license expired in 2012. Hales breached the contract by refusing to negotiate and bid vendor services. Hales refused to answer an insurance company's questions concerning fire safety in the building * respond to repeated notices that the building's security cameras were not working. * respond to legally required auditor emails seeking financial information concerning * seek annual insurance bids in a timely manner, resulting in renewal at a higher-than- market rate. * reconcile the books in the time allowed by the Contract. * prepare monthly financial reports. * work with the auditor to finish t * disclose the number of units rented despite repeated requests read more

Property manager and assistant are responsive and understanding, which I am so grateful for and find hard to come by these days

Overall experience with Hales has been great and always handled in a timely manner. They are very professional. I highly recommend their service. Five star service all the way!!! read more

Hales has managed our condo in Chicago for years now. The staff is extremely responsive and helpful. Chrissy is currently our property manager and I would recommend her to anyone looking for a new HOA manager in the Chicago area. read more

I currently live in one of the buildings managed by Hales Property Management. They do a fairly decent job with communications to all of the tenants, their portal is pretty easy to use and their response time is within a day or so. I do want to give a shoutout to Travis Neville. Pulling into the garage my wife's car was hit by a driver not paying attention and he was instrumental in helping us gain the camera footage of the accident to provide to our insurance company. Overall, I have gripes with the building we live in, but Hales didn't design it, they just run the building, oh and they do a damn good job too. read more

My building has been having hot water issues for about 10 days now. The building consistently has issues with the gates/doors, elevators, and intercom. I don't know how other buildings/HOAs manage, as this is my first condo, but it's been eye-opening. Not sure what to do at this point, but I'm hoping one day we have normal building functionalities. read more

I am current a President of my association and worked closely with Hales team over the last few years. During my time as a board member, we had amazing, thorough property managers assigned to our building. Both Jeff. B and Savannah M. went above and beyond to make sure all of our questions/needs were answered in a timely manner. I always felt supported by these two managers. It has recently become more clear that even during our departure from Hales, they continued the 5 star worthy customer service by making sure our portfolio was handed off in a timely manner. We really appreciate our partnership with Hales, especially during these hard pandemic times. Hales valued their customers and tried their best to make any and all transitions smooth. read more

Can't answer simple questions from residents over rhetoric phone. They asked for pet registration forms. Forms could not be completed on portal. I called to ask if I needed to print and mail form or was it possible to complete form on Hales property portal. I could not get an answer. read more

I want to start out by stating I've been a condo own of 2 different buildings for over 15 years. I've work with over 7 different management companies. Started out pretty well but quickly went down the tubes. I would not recommend them. Our actual building manager was pretty good but their pricing strategy is to monetize everything they touch on top of charging you a monthly management fee. They charge Project Management (PM) time for negotiating contracts or talking to owners about issues between units. On top of the PM fees they have a "Shared Savings" program where they charge you up to 50% of the first year of savings on new contracts. This really hurt our ability to save money (live in a building with low reserves and brought them on solely to increase reserves). Lead to significant involvement from the board finding and negotiating contracts and savings all while still paying Hales a monthly fee. Icing on the cake was when we removed the shared savings and negotiated the contract we signed. They told us they wouldn't negotiate or find any new contracts. After trying to renegotiate the contract to charge us more PM fees they fired us as a building. They have basically left us high and dry this year with 90 day notice of getting fired, still charging us a monthly management fee, and doing almost no work in the first few months of 2024. We found situations where we paid monthly management, PM, AND large project fees. The new CEO is unreasonable and tried to bully our building in to paying additional months they would not be managing our building during. Edited to respond to the Hales response because i believe some of it to be false. Shared savings- they take 50% of savings from any new contract in year one. So any contract that is yearly would fall in to shared savings every single year. We were charged PM fees for almost everything Hales did outside of paying out bills. It cost our association almost 12k in the first year they managed us. Causing us to go significantly over budget on management fees. Hales treats non-profit HOA like they are for profit businesses. Once they take your money there is no getting it back. We had a signed and excuted contract, Hales breached it by attempting to renegotiate it after all was legally completed. They then tried to tell us we had to pay for several months due to them terminating and breaching the contract As you can even see from the tone of their response how you will be treated as a board who hires them. The terms they offered us were to pay for 2 months of managing our building when they had actually stopped responding to owners and referring them to the board for help. They shut down portal access a month early. They also tried to stop board members from writing honest reviews as part of their "concession". Another update, our new management company found that Hales took an upapproved $7,600 from our account with no invoice or approval from the board. Even though we stated breach of contract they have taken our money and there isnt much we can do unlesswe get a costly lawyer. We also received a timeline from our CPA company who had to request an extension because Hales would not respond to many email follow ups between 2 managers of our building. read more

On February 26th 2021 we were charged a $50 "Rental Renewal Processing Fee" by Hales Property Management for a rental renewal that took place in May 31st of 2020. That's nine months after our tenant renewed. Also, It's interesting that Hales Property Management charges their clients $50 to process a "rental renewal." Specifically, the only thing that needs to be updated is the new rental lease if the tenant stays the same. With that said, if you are looking for a property management company to manage your property I'd be mindful of Hales fees. I'll continue to provide my feedback as we continue to have poor service with this company. We are pushing for our Board to change vendors. read more

complete ass. use literally Anyone else for your management needs. I live in a building they manage and even their emergency line never picks up. Completely locked out of my building because they decided to change to main lock and not give keys to owners in a timely and efficient manner. Not very organized, so if you want your building to burn down at some point use them. read more

I've served on the board of my condo association for 12 years, and had worked with Hales from 2012 to mid 2020. When we started with them, and for a few years afterwards we were very happy. Our service was improved from our previous company and our property manager Steve was extremely knowledgeable and helped us work through several much needed projects. As the years progressed, Steve remained a valuable partner, but certain things began to bother us about Hale's business practices. Our requests seemed to be overlooked more and more often. The arrangements we negotiated into our management contract were occasionally violated and we had to remind the company management about the stipulations in the contract and have them corrected. More and more fees began to appear for services that had previously been part of the monthly agreement. Management of our finances was mediocre; there were areas where we could never get full transparency, such as making sure bills were fully scanned and getting explanations for janitorial supply purchases. We were moved away from Steve and onto another property manager in 2019, and at that point our association really felt the service level deteriorate. More unexpected fees, changes in long standing terms of engagement that were not spelled out in the management contract, and incomplete projects accumulated. As an example, a project to inventory and replace nameplates on mailboxes stretched out over 6 months. By the end, the arrangement felt more parasitic than anything. As we transitioned onto a new management company, I was left with the distinct feeling that Hales did not put much effort into making sure it was a smooth process. We've been surprised by several missed transition points in the last few months. Maybe this is just the way management companies operate. I don't know. But based on my association's experience, I cannot recommend any association work with Hales. read more

Highly recommend! Hales is a great management team that is responsive and genuinely cares about their clients!

Mary Claire was so helpful, kind, intelligent, resourceful, and got the job DONE! never using anyone besides her again!

I cannot say enough great things about Hales. Amazing communication and always willing to help in anyway they can. Highly recommend them!

I have had a great experience working with Hales Property Management. They are so kind and provide great communication. They make everything so easy and add tremendous value. read more