Honestly they are doing the best they can, they're young let's applaud them instead of putting them down--There are a ton of people today; young and old, who would much rather be on unemployment then working! Let's focus our efforts on supporting and encouraging them, as opposed to the avalanche of negative reviews--customer service is not easy work! read more

This place never has bagel dog bites and the 2 items they have appear they've been in the window for days. Gave them several chances by no more. The owner really needs to know what's going on at this location; leaving profits on the table! read more

I really appreciate the customer service at this location. Today, I told the cashier (I wish I got his name) about my daughter's peanut/tree nut allergy. Most places would just acknowledge the allergy and never tell the food preparers to make sure that the food is safely prepared. So the cashier asked his fellow coworkers about the allergy. Despite how busy they were, They were all happy to accommodate. Instead of taking any risks, they got a new container of cinnamon sugar and made my daughter's pretzel. I really appreciate how considerate and kind they were. Excellent customer service! Thank you!! read more

They served us lukewarm pretzels as they were taking hot fresh pretzels out of the oven. The cinnamon and sugar barely stuck on. It was like a dried up piece of bread with a little sugar and cinnamon. I should have saved myself $7 and went to Cinnabon. read more

It's so difficult to get the employees attention at this location. Once you do get their attention they are beyond rude. Especially the guy with the long dangling black earring. And the jalapeño pretzel he served me was raw. If you're ignoring customers because you're tending to the pretzels then the pretzels shouldn't be undercooked. read more

if i could give zero stars i would, terrible customer service. the worker Alex kept giving me attitude and did not give me a refund when the pretzel bites i received were burnt. He began to talk back to me and told me that I was wrong. Horrible service. read more

Ordered Wetzel's Pretzels through my post mates app. I received burnt mini dog bites and a burnt pizza pretzel. Please see the picture...Disgusting! It was not edible, had to throw away my entire purchase. Obviously, it doesn't look like they checked the food before packaging it up for delivery. Do not order from here! I will be ordering from Auntie Annie's from now on. #burntweinies read more

Wetzel's Pretzels - NASTY BURNT WEINIES!!!! - Pretzels Near Me - Brea, California

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Came for free pretzel day as advertised by email and on storefront. They did not give me one. Employees said they were closed, yet store hours indicated that there was still 35 mins until closing time. Employees were very rude and were refusing to serve customers even though they still had fresh pretzels in the display case. read more

Staff was nice pretzels bites where pretty good. The reason they lost two stars is. When I asked the cashier to put cinnamon on the pretzel bites she made me feel like she was doing me a favor and didn't really want to do it. So I didn't have a done we had the pretzel bites plane. The staff needs understand that the customers when they need to take care of. The customers reason they have a job. read more

Wetzel's Pretzels - Two workers making food with beards. Yuck - Pretzels Near Me - Brea, California

Is there anyone who doesn't like the smell of warm cinnamon sugar, or baked bread? Every once in a while, I crave things that aren't good for me - butter/oil, refined sugar, and processed bread. When I'm feeling like behaving badly (food-wise, that is ;-)) Wetzel's is one of the places I like to head! Tip: My favorite pretzel currently is their Almond Crunch; combine that with their caramel dip, and I go weak in the knees :-) read more

I finally checked out Wetzel's Pretzels. Was it fabulous? Not really, but it wasn't awful either. This is a chain that does what it's supposed to - produce pretzels in mass-quantities. My friend and I shared two pretzels - a pepperoni and a jalapeno, with a side of cheese to dip them in. Both pretzels were good, but nothing to write home about; certainly not gourmet, and not as wonderful as the Auntie Anne's pretzels I grew up loving. Would I come back? Totally! read more

This Wetzels Pretzels location is THE BEST!!! I don't understand the bad reviews but I always had great experience. Also my friends and family have visited this location and they had excellent service. Everything is made hot and fresh to perfection and the service is A+. Will always come to this location again. The management takes its customer service seriously. read more

Service was terrible! The little girl in the front was beyond rude. The cashier made a mistake on my order admitted she made a mistake and said she couldn't fix the error and call customer service. She had an attitude after she admitted her fault which is beyond crazy to me. read more

I come here all the time, tastes really good. Workers have a good attitude. It's very clean, and Always get the cinnabitz, and the fresh lemonade. read more

Wetzel's Pretzels - Brea, wetzels pretzels - Pretzels Near Me - Brea, California

I asked for dog bites to be told it's a 15 minute wait I came back after 15 minutes later and my dog bites where still not ready this is ridiculous, ginger at the cashier gave me attitude, and was being so stingy with the sauces. The dog bites where not property cooked right this is ridiculous. read more

We ordered 2 salted pretzels and a large lemonade. the pretzels were soooo hard! and they didn't have regular lemonade ready so we had to get a slush. Gross! way too much sugar. please don't waste your money! read more

Bravo to this location on a busy Saturday afternoon. I usally don't like Wetzel Pretzel because at some locations you will notice mountain loads of pretzels in the warmer that are just sitting there not fresh. Also, the pretzels are a little bit thinner than Auntie Annes. However, my opinion has since changed. We came on a busy day, the customer service was average but the pretzels were extremely fresh and very delicious. I will now make this our primary location for pretzel binging. :) read more

So I normally love this location and haven't had an issue with food. Today as I walked up to the counter the two male workers were messing around with each other and took them a minute to acknowledge me. Whatever- then I order my bits. They're out. Okay. Just a regular pretzel which were a little more weird shaped than usual but I thought hey more bang for my buck, big fat weird pretzel right? Wrong. Completely doughy and undercooked on one side of the pretzel. Moral of the story: if they look big and fluffy they are most likely not cooked through. That is all. read more

Wetzel's Pretzels - Complete chunk of uncooked dough. Don't trust 16 year old boys to make your pretzels. - Pretzels Near Me - Brea, California

The pretzel was a disappointment. I asked for an original. It was overdone, but still edible. The biggest disappointment was how skinny it was. Way too small for me. Hubbs and I enjoyed the lemonade though! They could stand to use some Customer Service training too! read more

I love the pretzel dogs here. They taste better than auntie anne's. However, with that being said.. the workers are another story.. so the employee who rang me up, was talking to her co-workers about how she's so responsible and how other people say the same and how she's such a good worker.. well after she charged me for the pretzel dog, she walked back to talking to her co-workers. She didn't give me my pretzel dog. I had to ask for it, and she looked at me like I was an idiot. So much for being so responsible. read more

Wetzel's Pretzels - Wetzel dog - Pretzels Near Me - Brea, California

I've been to other locations of Wetzel Pretzel, and this one didn't wow me. For coming here at 11am, you'd expect their items to be pretty fresh an hour after mall opening, right? No! Pretzel dog was stale and burnt on the outside, gooey and undercooked so badly that the dough on the inside was running down my dog! Also, they have the type of frozen lemonade slush that gets the syrup all sucked up leaving you with tons of flavorless crushed ice unless you stop to mix it with your straw every 2 minutes. The kid that worked as the cashier was very polite and attentive though. The frozen lemonade and pretzel dog came up to almost $8. I could've gotten a lot more food for that kind of money at the surrounding restaurants, at least if it was better quality, it would have been worth it. Not impressed! read more

So the workers here are so lame. The credit card reader went down- I get it- it happens. We didn't have cash so we tracked an atm down (it would've been nice for the employees to inform us where to find one) we paid $3.50 to get cash out- we go to back to this place & they are out of what we wanted & it would be 25 mins before they had anymore- no apology no discount offered nothing. Whoever does the hiring & training here needs to reassesss what they are looking for in an employee & what kind of business they are running here. So disappointed- will be going to Auntie Annie's now. read more

This place is located in the 2nd floor of the mall in the food court. It is shared with Cold Stone. Not a lot of selection of pretzels to choose from here at the time on a Friday afternoon. They only had the plain pretzels, one jalapeño pretzel, and pretzel bites. They had a good number of dipping sauces at least. I had the plain pretzel with cheddar cheese and caramel dipping sauces. It was good. Service was quick though. No free water cups here either...only lemonade. read more

Excellent Wetzels location. My kids love the cinnamon bitz. My wife and I love the wetzel's dog, and the cheese & jalepeno pretzels, and the quality is top notch here. It also has a bonus of Coldstone Creamery so my family can satisfy their sweet and savory cravings as well . This is our go-to Wetzels, but recently the employees appeared rather inattentive and were busy talking. read more

I am here at the moment. Waited in line for a bit the cashier has a face of misery. Once it's my turn I ask for pizza bitz and cheesy dog bites he said whatever you see out is all we have. So if you want something only what is displayed is available. My 6 yr old son asks are you making some.. should we wait... Then my son looks at me and States Mommy he ignored me. He completely hates his job. Enjoying Johnny rockets next door at the moment. read more

I went here yesterday for the first time and all the workers were super polite and helpful. The girls rolling did a good job!

Been here several different times. They never have dog bites or pretzel dogs.... No matter what time I come, busy or slow, it's always 25mins to make. If they didn't want to sell, they should take it off the menu.... read more

Pretzels First time we went, original pretzels were really soft and nice with cheese dip. Very good... Second time we went, we ordered pizza pretzel, and cinnamon pretzel. They were not as soft as and kind of hard and chewy. Third time we went, we ordered just original pretzels and they were very good. Very inconsistent, so I am combining all my times and giving them 3 stars. Seems to me like they can only get their original pretzels correct. Drinks I think hot dog on a stick frozen lemonade is way better than this place. You have a few different flavors to choose from though. The sizes are pretty small too. You never know what kind of pretzels you will get here... read more

His Wetzel's is conveniently in the Brea Mall. It's in the food court and shares the same space as a Coldstone Creamery. I have not been disappointed with any of my experiences. My kids and I love having a sour cream and onion pretzel with a lemonade. read more

Do not waste your money here! I ordered bites and a lemonade. They did not put salt when I asked for salt and the lemonade was rotten. I went back with my lemonade and showed the guy working there and we both smelled a sample of it in new cups and it was ALL ROTTEN. Made with rotten lemonades. disgusting that they would not check what they are selling. I am going to let the mall management know about this one read more

I would give a higher rating, but their portions are pretty small and very overpriced. I really enjoy their food, but I wish you got more for the price. The restaurant was really clean though. Seating isn't great, but there is some nearby. I don't think I would ever go out of my way to eat here, but if I was around I'd stop by. read more

The only wetzels pretzels that I've ever been to that only gives one pack of cream cheese! I've even brought it up with other places and they thought it was weird too read more

Waited for 5 minutes to try to order only one original pretzel (some of which looked burnt) with no one in front of me. Saw one worker organizing the bites, who clearly saw me, but did not bother to greet me. There was another worker who was busy making ice cream for another customer at the Cold Stone section, who only looked at me. Once he finished making the ice cream for the other customer, he told me to wait till the other customer paid for their ice cream, as I was brushed aside. I left without a pretzel due to the lack of customer care I received. I will stick to Auntie Anne on the first floor. read more

Bad service, we paid the money first, told us to wait for 30 minutes, and finally i didn't get the food. They made mistakes gave my order to other guests. read more

Slowest moving line ever!!!! It takes 15 minutes for each order. Cashier takes order. She makes pretzels and comes back after 15 minutes. Ridiculous!!! Seriously 1 employee???? read more

Love the pretzels hate the service. My husband and I bought two pretzels and a drink from a guy named Freddy I think. He was so rude and unwilling to help. This was the one on the lower level of the mall, I will stick to the one in the food court from now on. read more

This Wetzel Pretzel's is great. There is one specific employee that stands out to me and thats Erik Moreno. He's always serving with a smile on his face and does it faster than most. Erik definitely keeps me coming back here. read more

I used to work in Ontario where I became a fan of wetzel pretzels (I didn't like pretzels prior to trying wetzels) at that particular location they were always fresh and soft! Unfortunately for brea's location I've given them 2 tries and each time was a disappointment. 98% of the pretzels are dry and burnt looking and thin in a weird way. Wgen they should be light and fluffy I don't know about the rest of you but I don't like burnt food. I'd like to support this place, but they need to step up their game in a big way. I'm only giving 1 star to the nice employees that work there read more

My son wanted cheesy dog bites.....sorry we're out for 20min. This was at 12:00 on a Saturday.

The place is by far the best Wetzel's ive been too, I received great service, (which is surprising considering most of them are poorly tipped and underpaid) and the pretzels were pretty good, prices are still good for so cal and I liked how the store was connected to a Coldstone's as well read more