I was lured by the free sample and regretted it afterward. The pretzels were too doughy and heavy for me, and I did not finish it. read more

Wetzel's Pretzels - Fast Food Near Me - Ontario, California

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My daughter loves Wetzels pretzels and we get it all the time at various malls and shopping plazas. But this time the size of the pretzel at Ontario Mills is much thinner than before. Not sure if it's this location only or all locations changed size. read more

I didn't want to walk a quarter of a mills to get to Auntie Anne's so here I am at Wetzel's Pretzel that is slightly right outside of the food court of Ontario Mills. Sweet! Now of course my daughters and my favorite pretzel is Almond Crunch from Auntie Anne's. However, we are open to trying other pretzel joints just in case these other pretzel contenders can compete LOL. I just got 2 Almond Crunch. What a coincidence... they have the same name as Auntie Anne's, but it's the bite and taste that will make or break it! I have to declare that Auntie Anne's still comes up on top as having the best Almond Crunch so far. Wetzel's version of Almond Crunch is a lot drier and the crunch doesn't stick to the pretzel. They need more butter IMHO. Sweetness could be a tad sweeter. Anyway, both my daughters gave the same feedback as well. It's unanimous! Staff was extremely nice. Prices are comparable to others. Now this location is within the walkway and not in a store. Not sure if that makes a difference in the making of the pretzel... maybe I'll try a store front one and see if there's a difference in the pretzel. Love the ambiance and setup though. Good lighting! Will I be back? Depends on how bad I want a pretzel and if I want to walk LOL. See you when I see you! read more

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Get the app it's worth the rewards. If you're a mall soft pretzel consumer this app will help you get more soft pretzels for free. There is one location in the main food court but this smaller kiosk is located next to Ambercrombie & Fitch. They have the same menu available. Used my free reward for a refreshing lemonade during the halftime of the shopping trip. It gave that boost of energy especially because it was a little crowded and humid at Ontario mills. Can't say no to a Wetzel's pretzel and jalapeño cheddar! read more

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Although I went on a very crowded Sunday evening, they still had a lot of nice warm pretzels to choose from! And they were definitely nice and fresh and soft . The service went by quick, the lines were long but it went by so fast! They are quick on their feet and the cashiers were very nice as well! read more

This was a slightly late review from 'Wetzel's Pretzels,' Ontario Mills Shopping Outlets, CA. Like I aforementioned, my family and I hang out here quite often for this is like the closest Outlets to us. My mom and I were on our way out from our short retail therapy session, so we decided to stop by this snack shop right across from the main food court area. I would have rated them a five star, but now the pretzels are almost as pricey as boba drinks from what I got: we ordered two pieces of unsalted pretzels to go. I wanted to try a dip so ordered the pizza sauce to go with my order. The pizza sauce was just okay so next time I should try a cheese dip instead. The Cashier was prepping the pretzels and taking care of The entire order all by himself, so he was rather fast. There was a tad bit of a line right in front of us, but we were still in and out of here within twenty minutes of wait time. I'd be back again if craving for pretzels for my next trip to Ontario Mills Outlets, CA. read more

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0 stars! These choco-churro bits sucked!!!! And there was hair threaded in our bits. Disgusting. read more

Wetzel's Pretzels - Fast Food Near Me - Ontario, California

This review is for their small kiosk station location which is across Children's Place in the Ontario mall. Due to their location, I assume employees are shared so by association, this review is falling under this business since there's no Yelp page for this smaller business. First off, as a public health advocate, I noticed gloves were not changed as he was kneading dough. Called away from his task, he touched handles and cash register amongst so many other things it grossed me out. I knew I should have said something but was embarrassed. In this day in age, we must be prideful in washing hands and changing gloves. Not only for ourselves but for the ones ingesting the food. I thought this was common sense. My next stop is a corporate message after posting this. read more

Had the cinnamon pretzel bites . They were served in a cup and the serving size was over the rim. The bites were warm,buttery, and pillow soft. It was a nice treat for a mall day. The order was filled quickly and I could see some of the employees making a fresh batch of pretzels . There were some already made items available in the display case. read more

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This kiosk is located at neighborhood #6 in front of Hurley store and Gymboree store. Seating/tables are available, below 2 of the tables, on the floor there are power supply unit. (Incase you need to charge your phones) Janet provide a friendly service . Disappointed they were out of the mini dogs. She suggested a mini pizza instead and my 4 year old were happy. The pretzels were hot, fresh tasting. Thank you for the complimentary ice water. read more

Wetzel's Pretzels - Power outlet on the floor yay!! - Fast Food Near Me - Ontario, California

I went today to buy some dog bites when I started eating them they felt slimy and when I look at them they were raw read more

Wetzel's Pretzels - The raw dog bites - Fast Food Near Me - Ontario, California

If I could give a 0 I really would.. I was at Ontario mills today & decided we should buy some Pretzels bites for my kids including my one year old baby. We stopped by the kiosk by the wedding dress & purchased plain Pretzels bites, We started giving them to the kids & they were very hard I couldn't even bit into them how was my one year old suppose to even eat that!?! If I could hardly bit into it! I went calmy to ask if I could please get my money back, & took the bag back with my receipt as well I let them know they were hard & we couldn't eat those. The guy at the registered was very calm & did try helping me out! But the girl that was with him (I couldn't not see her name) Got the bag of bites & said "there not even that hard!" First of all they shouldn't be hard! Second of all I asked calmy & was never rude of her to be rude to me! The guy told me he tried giving me the softest ones but tried adding butter to soften them up more So now they were soaking in butter Worst experience ever! read more

Ordered 2 cinnamon sugar pretzels Wednesday afternoon when I came here. I used a BOGO coupon, so I got 1 for free. Not bad 2 pretzels for $5. I enjoyed one of them and gave the other to my friend. I wouldn't pay $5 for a pretzel because I don't think they are that good, plus their line is always longer than Auntie Anne's, I'd rather go there. read more

Surprisingly tasty. - Pizza pretzel with salt = buttery, flavorful, salty, slight spicy savoriness from pepperoni. 5/5 read more

Wetzel's Pretzels - Nice - Fast Food Near Me - Ontario, California

Definitely 100x better than Auntie Anne's pretzels. These are soft, fresh, warm and delicious. $4.50 for a pretzel is a little pricey, but when the craving strikes, these pretzels really hit the spot. This one is in front of the food court so it's super busy on weekends. Cinnamon pretzel is amazing! read more

Why is Tyler, the manager still employed I ask myself. I asked for "a drink" while I waited since part of my order was going to take 10 mins because my item wasn't ready. Most decent businesses offer a complementary drink to a waiting customer. Tyler is very unprofessional, uneducated, rude and incompetent. He said, "I'm not gonna give you a free drink just because you choose to wait for your order. Do you expect that from other places too?" I paid for one order and decided to cancel the other. Tyler became irate and laughed when I told him I was canceling my second order. He began to argue over my cancelation. I told him to stop arguing with me as a customer and to just refund me my money. He said "you're not a customer. A customer pays." Even though I did pay for one order. It's evident it's not the first complaint against Tyler. He needs to find another job that doesn't involve dealing with PAYING customers. I told him I would contact the corporate office and he said in a rude tone of voice, " go ahead... you do that and have a nice day." Never again buying from Wetzel. Pretzels...What an embarrassment for the company he represents. Ontario Mills Kiosk #1. 11/12/21 2:32 pm. read more

Two starts for decent service. I purchased the Wetzel bites and as you can see from my photo, the bag was only halfway full. Too bad I didn't get charged half the price. read more

Wetzel's Pretzels - Buy the Wetzel bites and only get a half full bag?! Big FAIL. - Fast Food Near Me - Ontario, California

Tyler ,and SPECIFICALLY Tyler the manager, is extremely rude and unprofessional. I had an issue with my order. Something as simple as replacing the wrong drink for the correct one shouldn't be as difficult as he made it. I would think as a manager he would have some ounce of decent customer service experience but I guess not. Guess you can't expect much from someone who's that miserable. He also had a booger in his nose the whole time he was arguing with me over a Sierra Mist. Most awkward interaction I've ever had at this wetzels pretzel. Won't be coming back to this location. read more

Likes: 2 for $5 deal. Original pretzels r good. Dislikes: Pretzel dog meat portion was kind of dry and salty. Lemonade was more like a chunk of ice once you drink up the lemonade part. read more

FREEEEEE PRETZELS HONEY YOU KNOW I BE RUSHIN ON THAT! Omg I only waited 7 minutes in line at the one in the food court for 3 free pretzels and they were so delicious I wanted to cry. They were so perfectly cooked and warm. Best day of my life for national pretzel day!!!! A few hotties working there too... Just sayin read more

Wetzel's Pretzels - Free! - Fast Food Near Me - Ontario, California

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I went to just get a pretzel for a snack but the lady Kathy was so convincing I ended up buying more than I should! She was awesome. Only problem was Kathy was so convincing that I wasted more than 20$ darn you Kathy! Will come here again for her. read more

I bought one Wetzel Bits cinnamon Bits , $5.79, but I was charged by $ 5.99+0.46 tax. My receipt show that my purchase is dog bits. (I am vegetarian, I don't eat dog bits.) Before I paid, I asked the cashier (E#2730) about the price, she told me both the cinnamon and the dog have same price. I was shocked by her dishonesty! I didn't argue with her right away because some customers were waiting. But employees are representing the company, I would say I prefer not to buy things from Wetzel's Ontario Mills again! Be aware and check your receipt always! details: date of purchase: 12/20/18, time 04:47 PM, Invoice #...355 read more

horrible service, we bought two items and they were burnt. pizza bites and dog bites when I went back cast member dumped two of them together and fingered out the best ones with her hands. it was gross. read more

At first the line looked like I was at the DMV, but all employees were engage with customers getting things done. What do you expect for the month of December. I was actually surprise the line went faster then expected. Pretzel taste delicious and that's all I can ask for. read more

It's always a pleasure to see a wetzel's pretzels. Freshly baked pretzels every day. A great fix for people that's always on the run. Customer service is excellent read more

During this trip we ordered a variety of items amongst the group. Not one complaint about anything. Everything was fresh and the customer service was speedy, friendly and accurate. What else could we ask for? read more

Went in today and I'll never go back. The guy taking our order was very rude. We were there today around 5ish. Darker skinned guy. Terrible service and just rude through the whole process! To top of off the hotdogs we ordered were old! $14 down the drain. If he doesn't like his job he should get a new 1. Customers pay for a service and should be treated well! Terrible read more

HORRIBLE CUSTOMER SERVICE!!! I put in my order for 4 cheese pretzel dogs and the cashier giving my lady attitude saying that was going to take too long to cook and was trying to convince us to change our order. The cashier told us it would be about 15min so we waited and it took 30min to get our food once we got the food the cheese pretzel dog wasn't even cooked the dough was not done at all. Then we went back to the cashier and told them it was not cooked the cashier giving us attitude. Good food just not with those unprofessional kinds of people running your business. read more

If this is in the ONTARIO Mills Mall in front of Footlocker. Your managers that open in the mornings start preparing food without there visors on. They also let there hair hang in there face. Not in there visors. I asked one of the employees if she could help me and I guess she didn't understand me and was very rude and told me I had to buy something. No one smiles. It looks like they don't like there job read more

don't know what to say about Wetzels pretzels that you don't already know. if you haven't been here you should try it. This kiosk is a nice one and good service. read more

Definitely my favorite location by far. Every time I visit the employees are always there with a smile the service is just awesome! Also the food is always hot and yummy! Definitely a must every time I visit Ontario Mills read more

I went to get a pretzel and Mia was really nice to me and helped me choose the best one.I wonder what happened I havent seen her the last few times.I wish she would work more:-( read more

My twin girls and I always stop by for a pretzel and lemonade anytime we are at the Mills, the staff is composed of mostly young kids and they are all happy and ready to take our order. The pretzels are yummy and hit the spot after marathon shopping sprees. read more

Definitely best pretzel dog I've ever had, staff is professional and very polite. They move the line very fast which is good for anyone looking for a quick snack, all around great service and food. In my opinion Wetzel's is much better than that Annie's place or whatever it's called. read more

Love this place! They give back to our community with a smile!. All of the employees are friendly and always willing to go the extra mile.

Love the pretzels. Everything is freshly baked. You have to try the cinnamon pretzels they are amazing . Jordan, Britney and Jacob were very nice and helpful. They have great customer skills. read more

This location in the middle of the food court has the worst customer service, I get that people hate their job but it's one thing to be rude to a customer when they did not do anything to mess up your day... SYLVIA took my order completely rude in the beginning, rolled eyes and I was telling her how bad of customer service she has and she told me that she was not listening to anything I was saying. When I talked to the manager about how rude her employee was being she turned around and said "tell her how much sh** you where talking" end of story they need to keep this girl in the back or off the floor because it can really ruin someone's day on how bad the service is. read more

The pretzels are always warm and soft. I love there pizza pretzles too!!! I also get cheese sauce because I like it as a dip and it's yumm but there lemonades are killer good I like all there specialty drinks they offer!! read more

This location is the worst I have ever been to. The employees are rude and will not accommodate simple requests. For example, my boyfriend and I were here on Sunday (Dec. 21st, 2014) around 5:20pm during the busy shopping season. We ordered a sugar/cinnamon pretzel and asked for it to be cut up so that we could eat the pretzel more easily while shopping. Alexa who was took our order told us that they don't do that and that we would have to wait 30 mins for the bitz because they were out of the bitz at the moment. I told her that I've been to other locations including this location before and the employees in the past have cut it up for me when I asked. She then went to go ask I guess the "shift leader" named Chris and he just shook his head as I looked at him. I understand that it was busy but come on, Alexa could have easily cut up the pretzel for me especially since they were out of the bitz. I will not be going back to this location and instead I will go to Auntie's pretzels at the Ontario Mall. read more

HORRIBLE CUSTOMER SERVICE!!! Wanted a snack on way out of mall, so thankful they were even open after 9:00 when everyone rushing out. Got my wetzel dog and rushed out. The next day when going through receipts from mall visit i notice they overcharged me. Went today to tell them and they REFUSED to do anything about it!! Deja the same girl that served me, claims she cant remember anything... Michelle the "manager" claims she cant do anything! VERY VERY disappointed with service and will NEVER go there again!!!! BEWARE LOOK AT RECEIPT RIGHT AWAY!! read more