The store is dirty, the kitchen noises echo out in to the store. The last 2 visit the staff have been bickering with each other. Just rude and uninviting read more

Whataburger - This countertop is to messy for people to get their order. - Fast Food Near Me - Abilene, Texas

our food took over an hour to receive even after we went up and asked twice they said that they were working on it. we did go at 10 o clock at night so we were lenient and expected atleast a 20 minute wait. it was 11:25 when we finally got our food read more

If the dude with long hair is taking your order, be sure to repeat it 10 times. I don't know if he doesn't know the menu or what but I ordered two breakfast burgers and got chicken biscuits instead. Don't know how you mix that up but whatever. That guy needs more training as well, customer service skills are lacking. read more

Ordered a to go order, requires the least effort you could ask for. Ask for a ketchup and get a snarky response cause I didn't put it in the order. So sorry I forgot to ask for ketchup. read more

I regularly place breakfast orders for our company, and this was by far the best experience I've had with a to-go order. Taylor (apologies if I've misspelled your name!) provided outstanding customer service and was truly a gem. After being turned away from Rosa's, Taylor turned the situation around with grace and positivity, seeing it as just another opportunity to make someone's day better. She went above and beyond to ensure I was well taken care of, and I truly appreciated her kindness and professionalism. Thank you, Taylor, for making the experience such a pleasant one! read more

Good service the patty melt was very tasty and the jalopena burger was very tasty kind a like a smash burger well I ate the whole thing with fries and a drink I'm satisfied will visit again read more

The remodel ruined this location. Even the food is as bad now as the look of the new building. So sad.

Only reason it gets one star is that you can't rate zero. Place is a train wreck. Messy prep area. Confusion over orders. Time before last I got a cold burger and leathery fries. Yesterday my online order was never processed by them. Manager was snide and defensive to the point of rudeness. I love Whataburger and the three others here in Abilene are great. Just steer clear of this one! read more

Ate here today . Waited for 35 minutes for a cheeseburger! Total confusion ! Confused like the Longhorns on Father's Day! read more

Their Barbecue chicken burger is so good! I love how the interior is old fashioned. Their service is a little slow but that's not bad.

Went into the drive thru around lunch time today. Ordered a cheeseburger with a side of Jalepeno ranch sauce and after waiting 15 minutes for only two people in front of me in line I got a normal hamburger and no sauce. Thanks for charging me for stuff I didn't get. I don't think I will be back anytime soon and I'd recommend others to take their business else where since they joke around when taking your orders and mess them up because of it. read more

Well, has anyone ever taken a bite of your cinnamon roll before serving it to you? I was in town for work and like many people in my position, I rely on eating out because it's hard to cook in a hotel. The customer service was great the few times I went and the food was satisfactory. My last visit was after a long day and it was the only thing in proximity that was available at that time of night. I ordered a specialty burger combo. I upsized it to a large and ordered a cinnamon roll to have for breakfast. Lo and behold the next morning when I was looking forward to reheating the cinnamon roll and having it for breakfast, I opened it up just to realize that it appeared someone had taken a small bite out of it before serving it to me. Yes I said that correctly. I'll say it again so there is no mistake in understanding. The cinnamon roll I ordered from this location had a bite taken out of it before it was served to me. *My comments.... I have none because it has left me speechless. My stomach turned at the thought of what could possibly been done to the meal I had the night before. Another lost in faith for the generation we now live in. read more

I order a meal it was a number one I told them after they kept saying "can you say your order again," I told them that I wanted a number one with no onions and NO MUSTARD but guess what I got the mustard and onions I don't know if it was opposite day but I payed for something and suspect to be made right. I also ordered ranch for my fries DIDINT GET THEM I also ordered a cinnamon roll note this I tried a different location this time still the same rude customer service and yes I did ask for my refunds I also got a whopper and tell me why it being looking like a grilled cheese. NEVER AGAIN read more

Whataburger - A supposed whopper - Fast Food Near Me - Abilene, Texas

I swear this is the worst Whataburger. I sometimes, rarely, get a decent Whataburger from here. However, most of the time I get a dry, bland burger. From this location, expect to have to go back because they get the order wrong a huge percentage of the time. Normally, fries from Whataburger are great, but this one gives you dried potato sticks. Final note, this Whataburger is terrible about their drive thru. Firstly, it takes forever to go through this one's drive thru. Secondly, they do not have their two lane layout done the best. I ain't tryna be mean, but man I have had too many bad burgers here. read more

Whataburger saved the day! We tried to eat somewhere else and they failed, so we came to Whataburger and received excellent service and excellent food. I tried the Honey Butter Chicken Biscuit for the first time, now I know what all the fuss is about! Thanks Whataburger! read more

Whataburger - The Whataburger Difference - Fast Food Near Me - Abilene, Texas

This location does not give exact change! But the worst part about it is that they DO NOT have any signs posted warning customers about the change shortage. When we got to the window to pay, the clerk informed us that they didn't have exact change and told us to pull forward, without asking us if we even had exact change! We tried to get our 87 cents back by giving them exact change when our food was ready but were informed by the MANAGER that they were "unable to open the cash register because the ticket was closed", to which I asked if they could wait until the next customer paid and they could get our change then. Needless to say, the manager told us no, and we called corporate to report the incident because they short changed us and stole our money! read more

Whataburger - Short changed us 87 cents! - Fast Food Near Me - Abilene, Texas

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South 27th whataburger. BURNT. couldn't even eat. Attempted to call after getting food from drive threw. No one would answer read more

Whataburger - a half eaten sandwich on a yellow wrapper - Fast Food Near Me - Abilene, Texas

Thinking about not going to Whataburger drive thru ever again! 3 times I have gotten home to find out there was something missing or totally wrong order! read more

If I could do 0 stars I would. I Moved to the are a few months ago. Each time I come here I'm extremely disappointed lol. I'm always told to "pull forward" and wait for my food. I then have to sit there for 15-30 minutes and there's been multiple occasions where they ask us to pull forward and then they completely forget we are sitting there. I work in the food service industry and am usually really patient but after having the same experience over and over it's clear they just don't care. Texans love "whataburger" and after my experience I'm not sure why. If you're in the area looking for "fast" food I would suggest going literally anywhere else. read more

Wait 30 minutes in the drive thru just for the food to be cold when you get it. Something needs to be done about the drive thru system there

I have eaten in 100's of Whataburger's through out the nation and by far the worst was this restaurant. Food, service and cleanliness awful.

No restaurant or chain establishment is more often associated with Texas than the legendary Whataburger. Most Texans will tell you that to really appreciate Whataburger, you don't just order "the Whataburger." No, you have to experience the Patty Melt, the Avocado Bacon Burger, or the Green Chile Double. I don't think anyone out there really thinks there's anything especially significant about "the Whataburger" itself, which is confusing for first-time visitors who want to see what the fuss is about. They order "the Whataburger" and are immediately disappointed in how uniquely delicious it ISN'T. I've eaten at Whataburgers regularly for my entire life, and I can tell you that Whataburgers are consistent. I've never had a remotely poorly-made meal at a Whataburger, which is only surprising considering how many times I've eaten there. With Whataburger, you know what you're getting, and it doesn't matter what time of day it is. You could come in a 2 AM or 2 PM and you'd still get the same fresh meal and friendly service. If I were to have ANY gripe with Whataburger, I suppose it would be with the price of it, but I think that 24 -hour service definitely makes up for that. 10/10, would recommend Whataburger and this location in particular. read more

Whataburger - Great late-night eats at Whata - Fast Food Near Me - Abilene, Texas

I come here a few days a week for breakfast. One of the few places open when I go in t work. Staff is friendly, food pretty fresh at that time of day. I wish the hash browns came in a larger size though. read more

Literally garbage. The drive thru is a joke. The service is awful. The outside lane moves 3 cars faster than the inside lane because the workers do not control any of it. read more

I drove by on the way to work exactly one day before I stopped in for breakfast. I'm gonna share with you the secret is to get an egg on your green chili burger. You're going to love it read more

Whataburger Has the best "fast food" hamburger around. Their onion rings are fantastic, and their chicken sandwich isn't bad either, This locations customer service is outstanding - Granted Most are, but this one takes it to a different level. Employees seen genuinely happy, They greet you with a smile, listen attentively to get your order right, use manners (i e - Thank you, have a good day, etc) and go that extra mile to make your visit a good experience. I have visited this location two times. Once during the lunch hour and once a little after midnight - Both times same result. It is hard to get good customer service like this even at a sitdown restaurant. Customer service at fast food restaurants is a pet peeve of mine, so that is why I I am going overboard on the customer service - And no, I do not know anyone or am I related to anyone who works here. read more

If i could give a NO star i would. We waited 25 minutes in line for our order. When we got up there, the guy who came out to the truck couldnt find our order in the aystem. I repeated our order twice to him. He went back in and 5 minutes later the manager comes out and ask what we ordered. I was vwry upset and told her that this was not ok! I stopped coming to Whataburger because how ling it takes to get an order. We pulled in at 4:42 and we pulled out at 5:21 with our food. I told the manager i could have went to a steak house and ordered, ate and left in the time we waited for this food! read more

Every single Whataburger in Abilene is really bad. I started liking In-N-Out more than Whataburger but I know it's just in Abilene. I try to eat there because I like Whataburger but they can't make a good burger to save their life. Every time my cheese is never melted and the meat is dry. If you want a good burger, go to Rockin Rollerz and get a poppin johnny. read more

Whataburger - They can't even melt cheese. - Fast Food Near Me - Abilene, Texas

I'm only giving this 3 stars in regards to the old spicy chicken I received in my sandwich. They have a new spicy chicken sandwich on their menu and I thought, "man, it looks great, I think I'm gonna try it." Well, I did, and although it was old chicken and dried out...which you can clearly see, I still thought it was pretty good. The spicy is just enough to satisfy the crave and the condiments definitely complemented it. I just wonder how much better it would be if I had a fresh chicken and not so much Mayo? I love Whataburger, so this isn't going to keep me from returning! Just thought I'd share my thoughts on the sandwich! read more

Cleanliness 5/5, service 5/5, honest about some selection have onions from the source, an not remove them. I like when they try to help with selections once they know your limits. Cooking time for fresh food was minimal. Table device. Really been a while since we had been here. Really great burgers. read more

Whataburger - Drive through is wrapped around the building!! - Fast Food Near Me - Abilene, Texas

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What's the difference between a War Story and a Fairy Tale? One starts with "Once Upon a Time" & the other starts with "No Shit This Really Happened". No shit this really happened! I had been out all night with friends enjoying the nightlife of Abilene Texas. Before heading to the after party we wanted to stop off for a bite to eat, someone suggested What-A-Burger. It's a Simi-quick in and out so the pre-after buzz will not be a total loss. We are sitting in a booth talking about the night's events. That's when this guy walks in looking like he has some problem, something on his mind. I don't know. I've lived in NYC so I've seen a few strange acting people late night... I watch the gentleman order food; he fumbles around dropping a pocket full of change on the floor as he is paying. One of the ladies with us helped him get the price correct & made apologies to the hard working late night crew of What-A-Burger. I had words with her about getting involved with people & how dangerous it can become. Soon after that is when it happened, the guy spots a fry, a pickle, or something on the floor. He picks it up and eats it. No Shit This Really Happened! read more

Trying all the favorites. Patty melt and green chili double both very good. A-1 burger is next!

Never have got the condition of food that I did today‼ I love whataburger but the cheese was cold on the burger,the chicken strips were scorched,French fries were hard/taste of old grease and it was only 11:30 am...I wished I had even ate a fry before getting all the way home and finding the crap I bought read more

What a joke! We went into Whataburger for breakfast burritos. Had three cashier registers but only one person working the front. I counted 7 people not including who was in the back cooking or at the drive through. Took several minute-to get waited on and final Got our ordered taken. By this time there is a line 5 to 6 people in line. I went back to get coffee, stood in line for several minutes again. Final I got my coffee-myself in my own cup. Went back to line to pay for coffee. Was told by the manager and I should have gotten a cup from her and not use my personal cup because of Covid. My cup didn't touch any part of the coffee pot. Manager was very rude and didn't act like she wanted to be there . All this is just my opinion and I'm just venting! Just seems like there is No customer service anymore anywhere! read more

Gotta love Whataburger. Good quality food at fair prices. This location is usually clean and can be on/off when it comes to speed. I usually get an Avocado Bacon Burger or some Whatachick'n Strips with a side of Jalapeño Ranch! read more

Whataburger - Avocado Bacon Burger with Jalapeño Ranch! - Fast Food Near Me - Abilene, Texas

This is the worsts Watabuger in the whole state. Nothing on my order was right. The fries were cold. The burger had green chilis on it that I can't eat. Failed to put my lemon pie in the bag. Was given a Diet Coke. That was after setting in line for 30 minutes. I call to speak to the manager. She said she would be happy to replace my order. I don't have a hour to wait in line for another subpar meal. Last time I ever eat here!!! read more

This Whataburger used to be the best in the big country. Now it's a BIG mess! The last two times we received a completely wrong order. Today I decided to try it ONE more time and the drive through was impacted. I sat and sat and sat....I finally drove off. What a big disappointment! read more

Very disappointed. If you are in the outside line, you are not in the priority line. You wait longer and when you get your food it is cold and your order is not complete or wrong order entirely. If management would read this might get better. read more

Just watched a worker with sanitary gloves on hugging someone and touching them with those gloves and then go back to work behind the counter handling food! That's not right! Where's the training? read more

This Whataburger was already on the "Chicago firm" model long before the chain was bought out. Inefficient ordering process, always a huge line, food always screwed up when received.... this is one of the worst Whataburgers I've ever eaten at read more