This location makes mistakes on half of the orders. I live within 2 miles. I never go here because when they make an error with your order and you call to complain they want to fix it by offering free fries or free extra bacon on your next order; if you can bring your receipt and mention Dave, or Hector, or De'Shunda. so you do that and they give you crap. And if you continue to call with complaints about missing items they charge you fo. That's when they give the cook your # and he calls from a blocked cell telling you how he will put the food on his bare bottom and add pubic hair the next time you visit. I have saved VM of exactly that. This location is trash; run by trash. Avoid!! read more

My order is wrong every time. I only go by every few months hoping they will have it figured out. Have been forgotten about in drivethru. Super long wait... even for whataburger. read more

Have lived in Benbrook over 40 years so have purchased from all our favorites, often with disappointment. Whataburger has never disappointed. Food is always delicious. read more

I really cant believe what has happened to a once great business, Whataburger in general has gotten steadily worse since they sold.....but this particular store is trash.....Ive been in Benbrook since the 70's and have eaten at this location and its prior spot in benbrook since they opened but the last 3-4 years its gotten really bad, service is a joke, always out of something and they seem to burn and over cook everything....order a patty melt the bread is burnt, order fries and taste burnt every time (someone needs to learn how to not burn the fryer oil).....in Texas we used to joke about waiting in line here but it was good food so it was worth it, now?.....just close this location already...or...READ YOUR REVIEWS AND FIX IT, no one is happy....every review is bad.....DO YOU NOT CARE? read more

This locate has slowly but surely gotten worse. The food is good but the young man who works the drive thru is rude, acts like he's put out. I ordered from the app for the 1 st time tonight, my name is Christine, my credit card has the name Christine, I go to the drive through, they did not receive my order, and he doesn't try to take it again while I'm on my way though the line. I pull the receipt up on my phone and the anytime phone alert from my bank, they finally figure out that THEY put the name Chris on the order, ok thank you look in the bag, cold French fries instead of onion rings, I have to get his attention again, was I frustrated at this point yes, and he wasn't wearing a mask. Bad experience. read more

Curbside at this location is a complete failure. Every order I have to go inside and remind them of what they forgot to bring out. Drive thru is not much better. If you're going to come here I recommend going in so you can at least get what you ordered. read more

Takes too long. Been in the drive thru for about 40 minutes. You would think they would have more people during peak times.

The food was disgusting. It was very plain and very dry. I am looking for more flavor and more variety. I hope that y'all will be able to improvise come to an agreement. Thank you for understanding!! read more

What a joke of a restaurant......NOBODY knows what the hell is going on....waited outside for my online order for 15 min, walk inside to get my food and the girl working counter won't look up snd proceeds to ring herself something up still not making any contact with me and then just walks away....then the lady cooking comes up to tell me they will remake my food cause it's been sitting in counter the whole time I've been outside waiting....wtf?!? The service a Whataburger BENBROOK is mind blowing.....how are they still open?!? Worst service ever read more

Love Whataburger. But this has to be the worst one I've ever been to. My burger patty wasn't cooked through, pink in the middle. I can appreciate a medium burger but not at a place with a drive thru. My daughter didn't get her Apple slices and none of the sauces we requested. For a franchise that has such basic processes, they missed everything?!?! read more

The first time we ate at this location was about a year ago. They messed up our order. We decided to try it again and they mess up our order again. We were missing the chicken bites from the kids meal so all my son had was gravy and fries, missing a lemon pie and whole jalapeño. The burger tasted like it had been sitting for an hour. My husbands soda tasted watered down also. Do not recommend this location. read more

Went through the drive through window, ordered 2 Whataburger's, (I live 6 minutes away) got home unwrapped my meal and could tell right away on the first bite both burgers had been sitting around for awhile, not fresh. Cheese was melted into the bun old. This isnt the first time we have had problems with this place serving fresh food...steer clear and head to McDonald's for a quick burger! I won't return!! read more

Will where to start so.. me and my wife stop by for dinner Friday night we was both tried so didn't feel like going anywhere nice just grab a burger and go home. So we ordered and waited got our food both ordered made wrong ok so I walked it back up there they said we will remake it ok so we waited again.. got our food my wife's made wrong again crazy.. so I started to eat mine it looked fine this time took two bites and looked at it o my lord it was so pink the meat ugh ..... I walked back up there I said I need a manager this time when she got there I showed her she said you won't a refund yes yes yes I do ... unbelievable won't be back.. we drove across the road to Wendy's and ate and it was very good thank you Wendy's read more

As usual they got my order wrong then acted like it was my fault. This location is very convenient to my home but the service is terrible and sloppy. read more

The drive thru is the SLOWEST ever! I mean 15 minutes is a short line. This store really doesn't have it together.

I come here about 3x a week. I've talked to one of the managers before and he's super nice! He told me that you can order hash brownstone anytime of day on a burger, so that's what I do every time I come. The first couple times I had no problem doing this but now they always try to argue with me or tell me no, even though their manager said it was cool. It's really confusing, I don't want to be a difficult customer because I work in fast food myself, but also customer service is about making the moment right. They really need some consistency in their employees and the training. read more

Just wanted to say thanks at the location near me for the great customer service I got at the drive thru, food was excellent & perfect temperature when I got home. Just great job Whataburger! read more

My first time trying Whataburger since moving to Texas and it was good. I tried they honey bbq chicken tender sandwich and a bacon cheeseburger. Jennifer was the drive thru cashier was very friendly and made sure my order was correct. 5 stars to her read more

I am all about customer service! And it is usually the little things that impress me. I came into this WHATABURGER this morning and they really were not busy at all. I stood at the counter waiting for a few minutes as everyone was apparently in the back busy w/ other tasks. All I needed was a cup of coffee, and was not in any particular hurry. While my wait was not long at all, I was greeted w/ a smile and they apologized for the wait and gave me my coffee for free. Again, a small thing, but it was impressive to see that they acknowledged something that was a slight inconvenience and rectified the situation appropriately. read more

My husband and I decided to come by the drive-thru as we had left for work early enough (we drive 57 miles to work) and wanted a taquito. We ordered at 6:07am, after sitting at the drive-thru window for 20 minutes and having all 3 cars orders behind us ready and asking if they're ours and telling the lady 4 times what we ordered we finally got our food. The lady continued to say they were waiting for fresh eggs, are you waiting for fresh eggs or did you forget to make our food? Will now be late to work - won't make this mistake again. read more

Came to this new Whataburger location and was impressed. I love the design of this Whataburger building. This location is much bigger than the old location. Ordered the Whataburger combo and the burger was very good as usual. They cooked the meat perfectly and the lettuce, tomato, and pickles was fresh! Ordered the onion rings and it was very delicious. Finished off my meal with an apple pie and that was very good!! If you have not came to this new location then I suggest you should. Plenty of parking and they are open 24 hours! I know I will be back here! read more

Whataburger - Burgers Near Me - Benbrook, Texas

Very friendly courteous staff. Drive thru service was a little slow but overall a positive experience.

90% of the time my order is wrong in some way or another, either they forget the gravy that I ask for or no onions means extra onions, or the time I ordered a honey butter chicken biscuit and there was salad dressing on it instead of honey butter. It was revolting! It tasted almost like 1000 Island dressing? Nasty! I know food service isn't the most awesome job in the world, but would it kill the workers to smile or act friendly? Apparently. I only keep going back because I am constantly craving Whataburger and I hope every time that my food will be right. read more

I absolutely hate leaving bad reviews, especially for fast food restaurants. But this establishment has left me satisfied maybe 20% of the time. I've waited for my food 30 minutes plus through the curbside pickup options through the app multiple times. I can deal with that most of the time because I understand that it can be understaffed sometimes. Tonight though, I went through the unexpected. I sat in the drive through line for 20+ minutes waiting behind just two other cars in line. Finally when I was my time at the speaker waiting for someone to take my order at the 24/hr drive through, I got nothing. After some time and a line building up behind me, an employee came out of nowhere to tell me they're closed and they're not taking anymore orders for the night. What? Like if this place isn't 24/7 anymore, that's fine. But can we try to rebrand?? Is this just for tonight? If so, can I get a reason?? They just don't care for service after 1pm. The morning staff *usually* is top notch, but anytime afterwards I'm just praying for sub-par service. Legitimately I can not recommend anyone else enough to avoid this Whataburger over literally anywhere else. Take the extra 15 minutes and find somewhere that will care about your order. Maybe the owner/management pays their employees better, maybe they just deal with a better work environment over all. Who's to say? I just know that this particular restaurant will make you loathe ever stopping for food. read more

The service sucks. They took 15 min to get my food and I was in the drive through. Every time I go they always get my order wrong.

I found a roach on the floor by where I was sitting at; it was dead. The restroom was dirty There's was paper all over the floor, water stains on the mirror And there where some employees sitting down not doing anything eating McDonald's while there was one person in the kitchen; they were loud. Cashier was rude she wanted me to see things the way she wanted me to say very very very very very very rude disgusting dirty please don't go there call me 6822418241 for any questions read more

Constantly missing items from my order. Chicken bites for kids meal twice. Sauce not on sweet and spicy. Make sure to check all your order before leaving. read more

Slowest whataburger I've ever been to in my life!! Oh my gosh. Took one person 15 minutes to get their food in the drive through! The food is always fine if you're willing to wait 30 minutes for it! read more

This location has been notorious for LONG drive thru wait times (I'm talking an hour), rude staff and getting my order wrong. I don't think I'll be back anytime soon. read more

When other restaurants are opening their doors (after the state Covid-19 restrictions have been lifted) you have chosen to remain closed to dine in customers. Lines at the drive through are 20-30 minutes long but your prices have remained the same. The number of employees has declined in your business. Therefore, all this being said, you are profiting big time at the expense of your employees and customers. Therefore I will cease to patronize your Chicago based establishment that has lost its Texas way...I knew this would come at one point or another just never saw it come so soon after the sale to a northern liberal based company. read more

This location is usually excellent. Visit 5-8-2018 / time 8:55pm- young AA girl at the grill was harassing the 2 young people working the counter, no leadership in sight. I waited 25 minutes for a Burger and fries and it was not busy (Tuesday night) San Juanita check this out read more

Stopped at 11:30 for lunch, went to drive thru, ordered cheese burger, fries and coke... waited 10 minutes as it was busy, but people were going around me getting their orders so I figured mine would be fresh....they finally brought it and it was all cold, burger & fries. but no time to go back... what a waste of money! Threw it away read more

Good food, cooked fresh and brought to your table (they don't yell out numbers). Nice and clean, friendly service. read more

Whataburger - Burgers Near Me - Benbrook, Texas

Just went through drive thru. Asked for ketchup and picante for four things. He gave me one of each ha! JOKE

Brilliant homey service. Good ole whataburger flavor! Definitely recommend this one for a quick lunch. Employees are real courteous.

Stopped by on 4th of July. Counter help greeted us as we came in the door. Ordering was fast and efficient. No up sell or supersizing. Meal delivered to out table before I got back from the rest room. Server had condiments including two kinds of ketchup. Fast fast food. Pleasant staff. Mcdonalds should try to be more like Whataburger. We will be back. read more

.....Still waiting in line from my last review. Starving now. I've written an entire book while I've been waiting. It's actually quite refreshing to sit back and relax while in line at a drive-thru. Therefore I have bumped up my rating to 2 stars. I also have grown a full beard. read more

The service is extremely slow. They need more workers or cooks or something. The quality of the food is not very good and service is horrible. They most definitely need to improve their service. read more

This Whataburger is way ahead of the rest in service because of the friendly courteous staff. The food is prepared to Whataburger standards which in perfect at this restaurant. My orders have never been wrong and are exactly like I want them which is a problem at the other Whataburgers in this area. I go out of my way to do business with the Benbrook Blvd store and think the management should be very proud of the staff. read more

Check your order before you leave!!! The food is always good but too many times I've gotten home missing items or made incorrectly. Today we got home with pancakes but no bacon. My husband always orders fries instead of hash browns. Sadly, we got neither with either meal. The receipt was correct. Stinks to get home and realize it too late. We've called before and they are always kind and offer fresh everything if we want to go back again. But with two kids and a busy, busy life. We got "fast food" because we needed something quick or on the go, we rarely have time to make a second trip back. read more