What a nightmare this place is; I'm sorry but not a single person over 21 behind the counter, took our order wrong, gave us the wrong change and argued with us when we pointed out there mistake. This was not the first time we have been so utterly disappointed in this particular restaurant but it certainly will be the last time! Doesn't even deserve the one star. read more

This location in particular is my favorite. Every staff member I have interacted with has been impeccably chill and they have no problem accommodating weird orders. They almost never get my order wrong or forget items. Very rare to be disappointed at this location as long as you remember this is in fact fast food. read more

It's worth the extra time to drive to a better whataburger than this one. My order was completely messed up missing the add ons I payed for. The manager on duty said he was busy and wasn't going to fix my order. The employees were worse read more

I waited for 30 minutes for my curbside order. I finally went in and asked about my order. The guy said, oh yea, that's the order we lost. In total I waited for 45 minutes. TERRIBLE! read more

So let's just put it this way I was half way through my taco and found the longest thickest black hair. I'm so beyond disgusted. It was cooked into the taco. read more

Whataburger - a burrito with a bite taken out of it - Burgers Near Me - Cypress, Texas

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Okay quick tip babes when someone asks for only cheese, avocado, and onion that doesn't mean an entire avocado and an entire onion. I'm not sure why y'all do this but crap stop over doing your veggies on a burger you can't even taste the actual burger with how much veggies y'all put on there. read more

When it comes to fast food burgers, I am one of the few Houstonians that does not have Whataburger on the top of my list. However, I have no problem going to the Whataburger location at 9130 Barker Cypress Road. By far, it is the best fast food burger along Barker Cypress from FM529 up to 290. The staff is always friendly. The burgers come out quickly and are good. read more

Whataburger - Whataburger/9130 Barker Cypress - Burgers Near Me - Cypress, Texas

Always full, always friendly, always delicious. When they opened this whataburger on barker we had a feeling that this place was going to be great. The food is pristine and delicious like you would expect from whataburger, the crew working are nice, and are more than welcome to help, and the all around environment feels welcoming. Instead of going to the McDonald's down barker cypress, this whataburger will be worth your time, money, and taste buds read more

Whataburger - Crispy delicious onion rings - Burgers Near Me - Cypress, Texas

As a student in Lone Star for two years, I liked driving across the street in between classes to get lunch. Not sure why so many bad reviews, but at least every time I went there my burger was straight on point. I'll have to agree with a previous Yelper, maybe it has to do with the crew members that are working. But whatever it is - Always fresh. Delicious and warm. When it comes to taste, every Whataburger should strive to be like this one. Up to this day, I believe this is one of the best locations I've ever come across and I hope it never changes. It might be a little slow around 5:50-6am because there's like only one person taking orders and handing them but otherwise I have no complaints. read more

I've been using the What-a-burger app for about 4 months now. It works reasonably well...except at thus store. They make you come in to retrieve your order. Not one other store that I've been to practices this. When asked they advised the manager didn't want to provide it. read more

A Texas institution. The food here isn't the only star. The staff including the owner is so friendly and helpful. read more

Whataburger - Burgers Near Me - Cypress, Texas

While I do love me some whataburger there is something to be said about this location in particular during lunch time.... I've been there three times during the lunch rush and each tine my order has been wrong or has been mixed up with another vehicle behind me this increasing getting hands on something and increasing the risk of covid... they need to work on organization so this doesn't happen read more

This place is trash for online order paid and they said they never got my order and told me to go to a different one so I didn't get my food or my money back. Email them and they told me in a nice way to go freak off read more

We enjoy Whataburger but will never visit this location again. where to begin: Today at about 3:45 we ordered in the outside drive through lane. Husband ordered his burger w extra lettuce, tomato, pickles and onions. He also requested jalapenos, large fries and a large chocolate shake. After waiting in line for 20 minutes we were told they had to remake the shake. I am sure it was melted. Five or 10 minutes later it finally showed up. It was more vanilla than chocolate. When we got home we found that he received medium (not large) fries, extra mayo, no mustard and no extra vegetables at all. He has had 2 whole jalapenos- not the sliced ones that would come on the burger. What a waste of time and money! Next time we will go to the restaurant on HWY 6. Oh- they did bring us a free lemon pie/turnover when they brought the shake. read more

Employees are sometimes nice. Drive thru gets backed up at lunch really bad. Food is good and fresh.

Every single time I go to this location our order is not prepared correctly. If you're going to charge extra for items on the sandwhiches, the least you could do is put them on! And as far as customer service goes, take some lessons from Chick-fil-A. read more

Business is business. At least hire people that care about what they're doing because this food is not cheap and again I'm paying for it. I hate to spend my money at places like this. read more

Jamal was very good at keeping the line moving and getting food out quick. Great when youre in a rush. Would come back again!

Shahin is the best Server in the entire establishment, she is so funny and personable. I've never had such a great experience in any whataburger. She is hands down the best thing that has happened to this restaurant! read more

If I could give negative stars I would. Not sure why I waste time and money at this location! No matter how you order they give you cheese! You can say NO CHEESE 5 times and each time they give you cheese! Wish they had better management even the manager gets it wrong!! Glad they have built other restaurants around so have other choices! Get it together! read more

I was hesitant to go to this Whataburger because of the Yelp reviews, but the food and service was just fine on a Saturday at lunch time. Food came out right, it was hot, and the drive thru folks were pleasant. read more

4/9/2022 6:45pm Order 329632- What a joke, we're done with Whataburger because of this location, it's one screw up after another. My family of 6 frequents this location twice a week and spend well over $50 each visit for poor quality, warm at best, incorrect food, no more! You suck! Not that I expect anything to come of this review seeing this place doesn't care enough to respond to these things, but at least everyone else reading these can see this. Yes, I understand you took the grilled cheese off the menu, but I also come from over 16 years as a restaurant manager, and these people are not about customer service at all. You have bread? You have cheese? You have a grill? The answer is yes, but you cannot even bother to ask a manager or a cook to make a grilled cheese for a 5 year old that loves Whataburger? Despicable. Then to top it all off, we ordered a burger with only mustard, lettuce, cheese, and grilled onions and noticed it was not correct on the receipt. We told the person that took the order, he said he'd fix it, we asked the person at the 1st window and were assured it would be correct, then we asked the girl at the second window and she said she'd make sure it's right. Guess what... None of them did anything and we yet again, paid for a burger that was cold and not even close to being correct. Not to mention you owe me a small fortune in sides of gravy i've paid for and never received. Don't worry, I know the outlets to go through seeing you people do jack sh$% about these reviews. Next up is the corporate website and then your area manager/regional manager. It's no wonder there hasn't been a line at this location on a sat night in a while. Sincerely, Never a whatjoke customer again. Get your heads out of you know where and fix your operation read more

Sat in the drive through on Saturday morning just for a breakfast combo meal and a sausage biscuit. Service was extremely slow, and we couldn't leave because of all the cars waiting. This was around 10 am. Food finally gets brought out and half of the order was missing. And only one napkin in the bag. The only positive I have is the food was hot! They really need to step up their service speed. read more

Wonderful burgers as usual. Love their shoe string fries. Only place I know of that offers spicy ketchup. I didn't like it but I like having the choice. Drive thru service was a little slow but friendly. They've got a double drive through but there's not a dedicated register or pay kiosk for the outer one. I'm sure it helps with traffic control but it certainly doesn't help with faster service. An employee crosses the inner lane to collect payment from customers in the outer lane. He then does it again to deliver food orders. It works but I'm dreading when (not if) the poor guy is going to get creamed. I can just see some customer inching forward but preoccupied with checking their order and BAM! burgers flying every where! read more

Ewww..... Service was bad, food was cold.. Dining area was absolutely disgusting. Seems as if they may need more help during their busy hours in order to keep the establishment tidy. By far the worst location I've been to. read more

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Jamal was so helpful when i had an issue with the mobile app, people at this place are great!

I went to the drive through and ordered three meals with chocolate malts as the drink. When the guy brought them out to me they did not look like chocolate flavor at all, they were a yellowish color. I asked him if they made a mistake and he assured me they are chocolate. So I tried a taste and it did not taste like chocolate malts. Then when he brought my food out I said these are not chocolate, and he says to me again, trust me they're chocolate, if they were vanilla they would be pure white colored. Needless to say they were terrible and did not taste like chocolate malts that I've had many times from whataburger. Very disappointed as we're my wife and mother n law. read more

I love this location for their cleanliness and great customer service. The food is of course delicious! The drive thru gets a little packed during lunch time but that's expected at that hour. read more

The staff is extremely slow. Waited an hour for a burger. On top of that the manager didn't even apologize and was super rude... Don't got time for foolishness. Whataburger gets sold and all hell breaks loose. Sad to see. Thank you for coming to my Ted Talk. read more

Always a Whataburger, and that's always a good thing! Bring the kids working there up to speed on your menu please. I get tired of ordering a #1 and being asked if I would like that to be a meal. A #1 is a meal, per your menu boards :) read more

So on my way to work stopped to get breakfast what restaurant don't serve bottle water so I got a number 21 and a Fanta orange really mad it had a bug in my drink so that will most likely my last time going there smh it either means they have bugs flying around their soda machine in drive thru or they need to clean their soda sprocket things read more

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Ridiculously slow. Waited 15 minutes for a kids meal and a Thick and Hearty burger. Love Whataburger but part of the appeal is fast food. This is anything but fast. French fries tasted reheated and werent even hot. read more

Not the best for freshness, but certainly best for cleanliness. Service was friendly. Both our burgers´ top buns were hard and burgers were dry, which tells me they might have resided under a heat lamp for quite some time. Fries were fresh and hot. But I think we will bypass this location. If I can't get a decent Whataburger at a Whataburger, what's the point? read more

I am a regular at Whataburger! This location is closest to my home but I drive out of my way to go to another location Whataburger because the management sucks at this location. I have had several incorrect orders in the past. I even had the manager giving me my food one time after I was asked multiple times if I wanted ketchup I still did not get any with my order and on top of that I waited 15 minutes at the "redline" before they even brought my food out. No one apologized for the wait and they still forget my ketchup. Customer service seems to be a big issue here and that is why I avoid this location in particular!!! read more

Half of my order was missing and the female manager on duty was super rude. She didn't even ask what my order number was or anything. She just kept saying "we can't do anything." and then hung up on me. This is the second time they didn't full fill my entire order. read more

I go to this whataburger all the time because it's the closest location to me and right before I was about to order my food at the drive thru, the employee tells me there's gonna be a 15-30 min wait. He asked if it was fine but it's not like I could've backed out and left, there was already somebody behind me. He continued to tell everyone after me the same thing and I kid you not I was in line for about 5 min before I got my food and left. Mind you this location is open 24 hours so why try to get your customers to leave ??? read more

Severely understaffed...staff that is working is standing around doing nothing to serve guests. Don't know if you don't have enough cooks or what- but have been waiting 20 minutes for food orderes through drive through. Hire more people- improve Management read more

Love whataburger! This location is clean and the order came out fast. The food was hot and delicious.

the staff here is either stupid, lazy, or both. they never get t order correct. please save yourself the trouble and go elsewhere

Employees were nice but completely messed up the order. They did not give us our fries, they gave my friend a triple meat burger when he ordered the #2. read more