Don't order the Dr Pepper shake! They advertise it everywhere with signage surrounding the restaurant, but we ordered one today and paid for it and then they said, "we don't have that." when it was time to hand over the food. And they are too incompetent with their own system to provide a refund. Deer in the headlights. So Dr Pepper shake will be a plain vanilla shake. The ol' bait and switch. read more

We went on a Saturday afternoon and only waited about 40 minutes. I'm not sure what the hype is about. I found the burger and fries to be pretty average. My burger was very salty, and while larger than most, nothing made me say "wow". Fries were standard fast food. I did try the Dr. Pepper milkshake and it was refreshing. I may give it another chance if I'm in the area and lines aren't too long but definitely wouldn't go out of my way. read more

Might need to be a little more selective in their hiring. Person taking the order on the drive-thru and the girl delivering the food were pretty unpleasant. Drive through took 40 minutes only had five cars in front of us but another 10 cars behind me got their food before those in my line got ours. Food's fine. Honestly not worth the hassle. read more

Yesterday 4/21/2023 was our first time visiting at the Kennesaw Whataburger location and what an awful experience. Very disappointed in the burger meal we purchased. The patty was over cooked and grayish in color. The end pieces of tomato were very pale along with the cut up pale looking iceberg lettuce. The burgers were missing the cheese and had way too much mustard. Also, too much bun for the skinny burger. Should have taken a picture of the sorry looking burgers. The fries were just okay....better fries at other fast food places. The medium Styrofoam drink containers were HUGE and the diet Dr Pepper tasted awful. Needless to say, we will not be back. read more

This Whataburger in Kennesaw off of Chastain is probably one of the worst fast food establishments I have been to in a while. Me and my fiancée go last night at about 4-5 in the morning after a late night out. We show up and there are only three vehicles in the line so we thought it wouldn't take that long. Well fast forward 30 minutes we haven't even paid yet. Fast forward another 10 minutes we are waiting to get our food. The cashier at the window was so blind to what was going on our food was sitting there by the window for more then 8-10 minutes before the cook had to come over and give us our food. So lo and behold waiting for three vehicles to get their food and for us to receive ours it took well over 40 minutes. If you show up to this location just be ready and strapped in with a tent and some snacks for the long night of camping your going to have to do if there are more then 6 cars. read more

I ordered ahead on the app so I wouldn't have to wait. I had heard so much about Whataburger and couldn't wait to try it. Whataburger? More like Whatadisappointment! I sat in the lot and waited over 25 minutes to get my order, which wasn't even right. My iced tea, which tasted like soap (at least they wash out the tea carafe?), did come out immediately, but it was gone by the time the rest of my food arrived. No tomato, and I ordered grilled onions instead of diced onions but got zero onions. I would have gone inside to have it fixed, but I really didn't want to wait 25 more minutes. The burger was nothing more than a Burger King Whopper with way too much mustard, which oozed out of the sides with every bite. It did not live up to the hype. I think I'll stick with Wendy's. read more

This chain has lost its way. Subpar food quality/taste, and financial profits main objective.

So, I came in last night to order food for my family. I waited 40 minutes for this order to see 6 people come and go after me with orders that were just as big. I asked what was taking so long and they said it took that long to cook the chicken strips. I was then told my food would be right out. I get home I did not half of the food that was ordered. So, after waiting 40 minutes for food it was still not right along with the fact that I did not get to eat due to them not getting the order correct. I would not recommend this store to anyone. Very Disappointed!!!! read more

I'm really disappointed in this Whataburger. I'm from Texas and grew up loving Whataburger so I was excited that Atlanta was finally getting one but, strangely, it's just not the same. You would think that all restaurants in a fast food chain would taste the same but maybe there's just a difference in Whataburger in Texas and Whataburger out of Texas. I've been to this Whataburger a few times hoping the other times were bad luck and wanting to give it another shot but the food is consistently tasteless and cold. Which makes me sad. It's not that way in Texas. We finally got Whataburger here, but it's just not the same. read more

From start to finish everything was perfect. Customer service was so great that I offered to tip $50! The tip was declined by the staff member. I didn't get her name but she made my family feel super welcomed and I thank her for that. I was here yesterday with coworkers for lunch and we had a great time even though the line was out the door. #wellworthit read more

Locations been open several months now. Inside dining for several weeks. Get it they are busy, parking lot and drive thru looks like Chick Fil A. Problem is this, showed up 9pm on a Friday night to dine in. About 20 people inside. Doors locked. We were told to hang outside for 45 minutes as the kitchen was at capacity. Finally got in after 20 minutes. Placed order at counter because the app would not let us place counter pickup. Food took another 20 plus minutes to get to the table. Food as always was excellent but the shine gets knocked off with their boss hog attitude of management. read more

Get ready for wait 35 minutes + for cold food. I only ordered a burger and some fries... This place has been open for a while, you'd would think they'd have it together by now. The family who ordered right before me got their food and finished eating before I got my food. Several people went to get refunds during my long wait, who knows how long they were in line for. This isn't WhatABurger culture at all. Let's get this together read more

Warning... do not go here if you're in a hurry. The wait is ridiculous!!! It took us 30 mins just to place an order. Another 10 mins to get the food. They definitely need a better system in place this isn't working. The food was ok, definitely not worth the 40 min wait. read more

There are only 2 burger places I go, Steak & Shake and Johnny Rockets and now there is a 3rd...WhataBurger!!!! Those APPLE PIES are. I haven't had McDonald's, Burger King, Wendy's in over 20 years! WhataBurger in Kennesaw stays open 24 hours.!!! read more

Took 24 minutes for a whataburger jr... what a joke. Mgr was very nice, just extremely inept. I've been to this store @840 Ernest Barrett Pkwy 4 times since they opened. Service has failed EVERY SINGLE TIME. I share this because most people have an hour lunch, if they're lucky. This is NOT a place you want to risk your time. The food is good but absolutely not worth the time. Whataburger online reviews makes it impossible to leave a review of the site bc I didn't have the cashier station on a receipt bc I used the mobile app to make my order. Store mgr could not refund, so I literally left hungry and without my money. Very dissatisfied. read more

Service was quite slow for fast food. Peak time at lunch and only one cashier taking orders? It was about a 10 minute wait to make it to the cashier and then another 10 to get my order delivered to my table. The burger was very big and very delicious however the fries were absolutely the worst of any fast food chain I have ever been to. They were pretty much shoestring and got cold very quickly. I like a good burger but have to have good fries to go with it so I don't think that I would be back for that reason. If anyone from Whataburger corporate is reading this review please consider a change to the fries as I have seen the same complaint too many times. read more

This was my first time ever at a Whataburger! The line was incredibly long (an hour) but I honestly didn't mind, I figured as much since everyone in the county wants to try it! The food was amazing, and on top of that the customer service was great. Everyone I came into contact with was very kind. 10/10. read more

awesome i ate here monday pure greatness the service help if i needed anything and the chilly cheese fries are read more

Is this it? The hamburger was bland, strong taste of iceberg lettuce. I don't care for the type of fries they serve. The honey mustard sauce is great. The best parts are the cleanliness of the restaurant, manager moved around, checking on things. The cashier handled a steady stream of customers with a smile on her face. read more

Food was not fresh. Line was long. I waited to go here after hearing so many talking about this spot. I should've waited even longer. Very disappointing. read more

Just what you'd expect from a Whataburger! Clean fast professional service at a fair price. Really a good burger. Love me a Whataburger!

The food was not good. I was excited to visit after another whataburger I had enjoyed in Biloxi. The food here was way too salty. It was cold. It wasn't fresh. There was only 1 girl working there and she couldnt control the line waiting. And because she was the only one actively working, the quality of the food suffered. Visiting this restaraunt in this location was a huge let down. read more

Woodstock GA location took 30 minutes to get through the drive-in. Some incompetent FAT manager walked out with his finger up his nose. By the time I got my food it was cold. The Onion Rings I tried first. I get better onion rings at the frozen section of the grocery store. The fries were cold and tasted stale. $20 worth of crap is all I got. No receipt. No store number at the top. I couldn't eat the burger because all it tasted like was SALT!!! read more

Delicious Every time we go we enjoy the food. The onion rings and the milk shakes are also good!

With the dining room closed, you'd think the drive-thru would operate at a reasonable pace. However, for breakfast the wait is ridiculous. I don't endeared how they can be this slow with only the drive thru open. The line couldn't have been more than 6 cars when I arrived today and we are sitting on 20min and counting and I haven't reached the menu board. Can't leave because the cars behind me. No offense, they need to go learn from McDonald's or Chic-fil-a on how to handle a drive thru. Imagine if they were having to deal with the dining room. Will not be foolish and try this place again. read more

Burgers are nothing to rave about. The taste of the burgers are definitely not worth the hype everyone is giving it. I've visited this location a few times since they opened months ago just to see if they have improved. Unfortunately, they haven't. I dined in each time and each time I received a cold burger. I tried it again yesterday and the bun tasted really weird. Not sure what that was about but I won't be returning. read more

Yes huge burgers, very clean and friendly staff. Food was delicious, well seasoned.thank you

The food here was good but the customer service was brutal. Carlisa K was the cashier who was very hostile towards me. She didn't seem interested in telling me what was on the burger and couldn't even remember what I was ordering after telling it to her 2 seconds before. I hate to say this but I felt as if she didn't want my money because I was Latino. She was smiling with all other types of folks but not me. read more

Food average at best only Luke warm burger. Order wasn't even correct but I had waited for almost 30min in the drive thru line so I didn't want to waste anymore time. Go to steak and shake! read more

Whatafailure. I've never been impressed with Whataburger. We had them when I lived in Florida, and basically, every time I went, they were known for mediocre food, poor service, and getting orders wrong. I didn't want to go but my daughter kept wanting to go so I dealt with it. Not a thing has changed. My order was wrong (put mustard on my burger when I specifically asked for no mustard). Ate it anyway since there was no way I was going to try to get it fixed through that line. The service is completely inefficient. The line was just out to the street and it still took nearly an hour to get served. If the idiots who built this place had anything functional whatsoever inside their heads, they wouldn't have put the box one spot in line from the window. So, instead of being able to prep 4-6 orders ahead, they are only able to prep one order ahead. Furthermore, these clowns still haven't opened up the dining room, so everyone is forced into the line. You would think a high volume fast food restaurant would try to learn from their competitors. Chick-Fil-A, a well-run restaurant chain, generally sees volume like this on a normal day, and are set up to handle it. They have employees out in the line with ordering tablets letting people order ahead, and I've almost never had issues with the order being wrong. The sad thing, is that Whataburger isn't even the best regional burger chain on that block. That would go to Cook Out, which is by no means perfect but the food is better and they actually know how to deal with it when it gets busy. When they provide poor service, and the food isn't all that good to begin with, once they get past the honeymoon period where everyone wants to go there because it's new, they will not do well. read more

MARI IS AMAZING!! She was so helpful and got our very big and complicated order for us very promptly. You better give that girl a RAISE!! Thank you Mari and "'MARI' CHRISTMAS" read more

I've been twice to the Kennesaw location, both days I waited an hour or less. The food tasted great, everything I ordered was in the bag, the employees were polite and moved quickly. So far, very happy with this location, especially for only being open a week. Apparently it's drive-thru only for a few weeks then they'll open up the dining room as well. I haven't heard when people will be able to use ordering via their app yet or when a third party delivery will be accessible either, but let's be patient, these people are still learning their jobs and how to make food consistently. read more

Good service and good food. Clean area as well. Got the honey barbecue chicken sandwich and that thing was bussing. Would recommend.

Glad I waited until you didn't have to wait an hour to get it. Also they finally opened the inside dining. So now that you can just walk in I thought I'd give it a try. 10:35 PM on a Monday. there were a handful of customers inside a ridiculously long line outside of cars and lots of employees. didn't know what to get so I just cheeseburger, fries and a drink, and then upgraded to the Dr Pepper milkshake. Even with all those employees, it still took 20 minutes to come out. they were a group of five guys next to me one guy never got his food. hamburger came out looking pretty big. Turns out only the bun was big The burger was actually thin. I loved the Dr. Pepper milkshake and will definitely get that again. Fries were pretty good for fast food (extremely salty) I didn't like the mustard on the hamburger and next time. no pickles no mustard please no salt on the fries. Restaurant was pretty clean. I'll give it a second shot. it's nothing fancy or exciting just like steak 'n Shake, or bigger Krystals read more

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they need more employees sooooo bad. line is always wrapped around the building. im from texas and it's never like this anywhere else. writing this sitting in the drive thru line for an hour at 3am. read more

Will never go here again. Pulled into drive thru line which wasn't long at all. 45 mins later, trapped in and already paid, we were still sitting in line waiting for our food. This is absolutely ridiculous and won't be back! Wish there was an option for no stars. read more

Great food and fast pace but you have to wait for your food but it is ok I do not mind since they are always good food and they customize it how you want it and Is great service great customer service read more

Writing this review after sitting in the drive through for 40 minutes. These people need to take lessons from Chick-fil-A. I guarantee I will never return as they can only push 1 car through every 7-8 minutes. Insane! read more

I mean it is what is it. Food is good on the go. Fries are my favorite. Standard to go food burger place. I'll be back of course.

The line is so long for no reason, you will literally sit here for an hour for some mid food. Definitely not worth the wait & it makes no sense why there's a wait anyways, it's all burgers and chicken. Why does it take an hour for the drive thru ?? read more