New place in our community, mailing campaign recently. Open 24 hrs. Went the next am at 7 and the place was closed , no drive up. Tried again this am at 04:15. Took my order and then a more than 5 min wait for single car in front of me to get his food. He finally got his and the young man opened the window and told me I would have to wait as their system is updating. Then. At least 5 people stood with their backs to me, finished my order, as I was the only customer. Set my bag on the counter and chatted. I waited a while to see if I could just give them cash, but no one looked my way. It turns out I did not " have to wait", I drove away. Proper response when their system would have been, do you have cash, or here is you food, while it's hot you can start, or here is your food, come back again. Plenty of fast food choices, a waste of a mailing to my house. read more

Slowest drive through in the history of ever. Took 35 min to get our food in the drive through line. Order came out completely wrong!!! Worst drive through I have ever been in!!! read more

Has to be a one because it can't be a zero. Waited in the driver they for 20 minutes. Just as it's my turn a young lady politely tells me they are shutting down the second line because there are too many customer. Was quite content to have me back up and leave. Tried to call and no answer and no way to leave a message. Oddly, I was trying Whataburger for the first time. Nice miss. I'm at Burger King writing this. read more

If your going to be open 24/7, then you need to be able to serve quality food at any time. I've only been to this location late night/early mornings between about 2:00am and 4:00am. I've been around 10 times and each time there has been a problem. The problem has been with the fries every time. 3-4 times after I've left I discovered that I got a medium fry instead of the large fry that I always order. And every time I've been, whether I get the correct size fry or not, the fries are never fresh. They're hard, and crunchy and dry,dry,dry. I would rather weight 10-15 minutes to get fresh fries and I think most people feel the same way. To the people wiring inside, it's just an order of fries and not a big deal. To the customer that's hungry and looking forward to a familiar meal that's fresh and hot, and that they are spending about $12 dollars a pop for, it is a big deal. I'd say something about it when ordering my food, but I'm worried they'll do something foul to my food, like spit in it', for asking to get fresh fries. I'm not a big reviewer and I'm not all that picky. If I get stale fries now and then, I don't feel the need to get on line and put the place on blast. But this has been consistent, every time I've been to this location. Which tells me that has become the standard practice for this newer location. It needs to be corrected. I don't want to go to this location any more because if it. I'm sure I will eventually, and if I get old, crunchy, dry fries that have been sitting for who knows how long, I'll stop going to this location altogether. read more

As it was my first time here I was excited to try my first Whataburger... it was was more like "what is this really a burger"... it was old and the lettuce was nasty. Granted it was later in the night that I went. Probably won't be making it back there anytime soon if ever. read more

There was a long drive-thru line so we went inside to order to-go. We were given a table number for them to bring it out to us once ready. After waiting for 25 minutes I went to check on the status... our food was at the counter waiting for us along with several others. No one ever called out order numbers. Our food was then cold. No napkins or sauce we asked for. This place would be good if they were more organized. They only had one girl running out orders and it was piled up. At least call out orders so people's food doesn't get cold! read more

When we saw that a Whataburger was being built 5 minutes from where we lived, our Texas hearts rejoiced! We've been by more times that we would like to admit and the food and customer service quality has been great. read more

Ordered 3 meals for curbside pickup. No napkins, no straws, no ketchup and no salad dressing! I know this location is new, but you better get it together. It wasn't even very busy. read more

Just disappointing. Always enjoyed this chain but maybe they should just put in another in and out.

Hamburger was luke warm, bun looked like it had been pressed flat and bun to large for hamburger. Has to peel off a lot of bread. Took a very long time to get food (this was inside the restaurant). Waited about 25 minutes for food to arrive. I will never go back....... read more

What a disappointment! I'm from Texas and have eaten at Whatabutger my entire life! Today will be the last, for AZ whataburger. place was busy with only 1 register open, took us 15 mins just to place an order. My burger was so cold the cheese was not melted. The lettuce on the other burger was in a big chunk. Both fries were cold. We were in a hurry or we would have asked for fresh food! read more

Amazing burger! I've recently quit eating bread and I must say that Whataburger has the BEST burger without a bun. I have tried them all, and nothing compares to Whataburger. If you get the burger without the bun, they present it nicely in a salad tray and, loaded to the max with veggies. This is a must try! read more

I understand this location is new. I understand things are impacted by Covid. What I don't get is why it took 30 minutes to get through the drive thru, food waiting for when I got to window, now lukewarm. A burger that was made wrong had me go inside for a replacement. Once I got to the counter and said a burger was wrong in my order they asked for the receipt, I can understand that for grocery stores or department stores. First time I've been asked for receipt and waited for the employee to find the item, cross it off, went to have it remade and snatched the wrong burger off the counter to throw it away. I'm okay with it being thrown away, but I strongly got the vibe that I was treated like a con artist/low life. The remake also took about 9 minutes to make, making my already lukewarm food waiting in the car colder. In those 9 minutes there were about 7 employees sitting in the lobby, a cook joking with another person in the front, and a girl coming from the back asking for help and being ignored by everyone in the lobby multiple times. This location is ran by a bunch of over privileged teens that barely know what they're doing, flirting with each other, and have poor taste in how to treat people. read more

Only gave it two stars because the food was ok for what it is and it was at least hot. The manager here should be fired. Every single table in this place is dirty and trash and scraps all over the floor. While the manager sat in the corner table BS'ing with two or three other workers we sat at the "Unavailable Table" marked for COVID distancing because that was the only clean table in the place. The poor girl wandering the lobby with a broom only moved stuff around and never actually swept it into a dust pan and never noticed it thought to clean the tables. Another couple walked in circles looking for a clean table as well and eventually left with their food. Maybe with some leadership and a new manager this place will get better someday. Missed the other manager and another worker that was sitting there before I got my camera out. We were here for 45 minutes and these two sat here the whole time and had others come sit to chat intermittently. Meanwhile still not one table ever got cleaned. WTF Mr. manager! read more

Whataburger - Manager sitting in corner of dirty dining room. - Fast Food Near Me - Queen Creek, Arizona

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Drive through service very unprofessional and unorganized. I could have drove off with a free meal because no one wanted to take my payment until I told them. Food isn't great plain and mediocre will not waste my time again here read more

My first trip to the lane to order food they got the order inaccurate I ordered a 6 pc chicken bite with bbq sauce garden salad 2 cinnamon rolls and ranch dressing they forgot the bbq and the 2 cinnamon rolls didn't even give me forks for the 2 cinnamon rolls so I had to go through the lane again to tell them the 2 cinnamon rolls I was missing they offered to give me an apple Pie For the dissatisfaction which was nice but they still forgot the forks and the bbq sauce. This ruined my night with my girlfriend I came here at midnight Do not waste your time here! read more

Drive through was a mess. Two lanes but took forever. An employee walked out to my car several times, to ask what my order was, to get my card, to confirm what my order was, to bring food, to get my receipt because they didn't know what drinks I had. It was awful. People leaving after they ordered because it was a mess. Got our food. Charged for an extra meal. Fries tasted horrid. Sandwiches sub par. Grilled cheese tasted and looked like it's been sitting out for hours. Best part of the meal was the pre packaged graham crackers that come with the happy meal. Will NEVER go back. And I am by far not a picky person. Have never gone to a restaurant or fast food place and thought "that was horrible" until now. $50 down the drain. Most food thrown away. read more

Went thru drive thru. Paid for our food. Ask the guy if he could put some honey butter sauce in the bag for chicken and French fries. He said yes of course. Different guy ( manager) brought the bag to the window and we asked if the honey butter was in there and he said it would cost 40 cent for each sauce we wanted. So we said ok can we just get one them. He told us still 40 cents. We told him ur employee just told us he would. He response was: " Ya it sucks". read more

They didn't put half our meal in the bags by the time we got home we realized they didn't give us fries, ranch or honey mustard along with a burger. They're also slow and are all messing around in the back. So bad. read more

I spent 20 minutes in the drivethru line with only 4 cars ahead of me, I was entertained by the manager and another employee cussing and playing around by the garbage dumpster. I eventually get to the window to get my food and the girl asks me what I ordered. So I tell her what it was and drive home. I open the bag and realize my food is completely wrong! I tried to call the number on the receipt but nobody answers. I guess they were too busy screwing around outside to care. This is my third time they messed my order up, I'm done wasting my money there. read more

Shameful representation of what a Whataburger should be. Such a disappointment. Went at 4:00 on Saturday (1/16) afternoon. Upon entering I was greeted by the giggling cashiers who could barely maintain composure to take my order. Ordered two #1 meals - both large. Received large drinks, one medium fry, on large fry and two burgers. The fries tasted two days old (old and well done - quite an accomplishment) and one of the burgers had the incorrect condiments and the patty was still pink. I was most disappointed in the fact I convinced my wife to try a Whataburger for the first time ever - thanks for the memories. We will most certainly go to Whataburger again -- however, NEVER to this location...I'd venture to guess based upon our experience today and the overall two-star general rating this establishment will hopefully be a distant memory for many. The one star is because the lobby was surprising clean - shocking given the grave incompetence that apparently exists behind the counter...I will happily go back to the location off Chandler and I-10. Ticket #220523 read more

I would give 0 stars if I could. It is Dec. 20, 2020 at 7:00 pm. We've been held hostage in the drive through. We ordered our food 20 minutes ago and the line is not moving. We can't go forward or backward, and there is no communication of what is happening. There's a guy yelling and swearing to let him out. Finally, after 35 minutes of no movement The 4 cars in front of us pulled out and left without food and we did the same thing. Employees were viewed walking around and looked lost. Nobody took control or displayed any kind of leadership. It was sad. Whataburger corporate needs to step in and Coach them up or Coach them out... folks are getting a horrible impression of who and what your brand is all about. read more

Whataburger - Held hostage in drive thru. - Fast Food Near Me - Queen Creek, Arizona

My sons burger was under cooked and pink. Half way through my burger I seen a hair coming out my burger, I asked the employee to please pull it and he did. The hair looked like a flippin pubic hair. I gagged and almost threw up in the restaurant and again outside. We literally threw everything away, didn't even care for a refund I was so disgusted! DO NOT bring your loved ones here read more

They forgot bacon on my sammich twice but atleast I got a second one. This is not very Bueno on my opinion and it made me sad:( read more

Whataburger - Me - Fast Food Near Me - Queen Creek, Arizona

Moved from Austin about 5 years ago, glad to see a whataburger sprout up over here in San Tan Area. I don't know what's up with these lowball reviews must be some people who have zero patience, been here 5 times and haven't had any cold fries or anything wrong or bad with my burger. Much higher quality than garbage McDonald's, Jack in the box, Culver's, and other fast food places alike. Also I go at like midnight on during the dead hours so the food has always been fresh for me. Js. read more

they never fill your fries or onion rings up even though you pay extra. the burgers/ chicken sandwiches are poorly made. I used to work at a whataburger and this one is disappointing compared to others. read more

Whataburger - Fast Food Near Me - Queen Creek, Arizona

Twice! I've been asked to leave my meal (letting the fries get cold) to move my car for a delivery. When I asked if I could finish my meal first, I was told the truck was close and I needed to do it immediately. I purposely stayed later... no truck. The staff allowed people to park in the space I had just vacated. There was another customer who had been asked to do the same thing and was frustrated by the interruption of his family meal, as well. The food here is usually good, but sometimes the fries are not hot. The staff is always standing around when the line is out the door. I don't understand why they never open a second register. Finally, when the food does come out from the kitchen, they place it on the counter where it sits until the busy cashier can deliver it to the table. Meanwhile, the others just hang around and don't help out. If this wasn't my favorite burger, I'd not be back. The service is terrible and slow. read more

Meh. Ordered our food, service was quick and friendly. Food was mediocre fast food quality. Burger was okay, fries were lackluster- kinda cold and old. Oh and I ordered two meals but they only gave us one fry so check your bag before you pull away. I unfortunately didn't notice until we got home. I don't think I'll go back. read more

Food was decent but not hot. Waited 30+ minutes in drive thru just to try them for lunch only to be told NO carbonated drinks! They could've posted that out front before drive thru started. I would've left. Order was partially wrong. Spent more for sandwich & fries than would've for large combo read more

Food taste amazing... Customer service at point of sale was terrific ... Loved eating here and we'll be back... Stop by and get you some WHATABURGER ... read more

The worst fast food experience in my life. Took about and hour to get our food (just my wife and I). They brought us random bags of food and asked if it was ours about 15 times. Never did get our order right but it had been an hour so I ultimately just took whatever they brought in try # 11. read more

Food is great service sucks I've been in line for 30 minutes at 12:45 here it is 1:15 I still hadn't moved this is disgusting

Worst Chicken sandwich ever! It was SO salty, full of oil and overcooked. I was so excited that this location opened but man the food is just horrible. Not going again. Nope. read more

This is the worst Whataburger I have ever seen and being from Texas I have seen many. They seem to be completely incompetent and unable to run the store especially at night when people love to go to Whataburger. Drive through was a total standstill last two times I tried to go there and finally just left. I attempted to go in the store but when I went in the "manager" said they were closed which is a lie. Won't be going back. This is a nice new place but clowns are running it. Wish I could give zero stars. read more

Does not even deserve (1) Star. Waited in line for 20 minutes. Received burgers that were cool, inaccurate condiments. Meat that looked like fresh from a steam table at school. Also tasteless to humans. After the first two bites saved for dog.She liked. Fries also Luke warm and rubbery. Buns Dry This is truly the Worst Burger in and around Queen Creek, maybe all of Arizona. Whatawaste of time and money read more

Horrible service food was not fresh fries were old hard and dried out same with the chicken strips this was the same result several different times it was a waste of time and money I pretty much just ended up throwing the food away read more

This location is a waste of space and money honestly if you go here you are wasting time and money just go to McDonald's literally I've gone to this place 3 times and not a single time has it ever been good. One time I even waited 30 min for burger and they didn't even put efing meat on it like what the hell. They need an actual person who owes the business in there to see how terrible that place is. I think it's crazy people still go there like if you want these places to get better stop going to them stop giving them money for Terrible food you can literally buy 8 burgers for 10$ ridiculous honestly I'm so sad this place is not what it's meant to be. read more

Never gets my order right and continuously forgets to put food in bag. Crappy service

What do you do when someone texts you a pic of Whataburger in your neck of Queen Creek? You get a little concerned about how much more time you'll have to spend on the treadmill, then put that aside, open the app, place your favorite order and head out with your tongue wagging. Once we rolled up, we noticed management was working out the kinks, primarily with the two lane drive through and new folks taking orders. When it was our turn to order, we mentioned the app order and someone said they'd bring it out curbside but then a polite voice came on and said to drive through to the second window. At the window, we noticed a manager was efficiently helping the newer staff in getting orders out and everyone was using mask protocol. We noticed the right lane was a little more chaotic. Our order was handed to us within a minute. First sip of unsweet tea was delicious and took me back to the first time in Texas. We got two bacon cheese Whataburgers with onion rings, a bacon biscuit with a side of gravy and of course, apple pies. Our order was correct and still hot when we arrived home and unwrapped it. There were words like, "So good!" and "Yum!" exclaimed with enthusiasm. We will keep ordering through the app and chose curbside until the drive thru is running a bit smoother during busy hours. read more

Never had an issue with the actual employees at this location but the security guard that works over night really has some nerve coming up to folks windows with the time that he has about the volume of my music. I just got in line and even if I was going to turn my music down while sitting in line I didn't have the opportunity to because he come this rent-a-cop , child please. It's signs anyway he is very unnecessary and makes me not want to come back to this location cause he does too much. Walking through the line to take pictures of people's licenses plate like I really want to know why?! Who does he report to and with what information? Very annoying and this isn't my first encounter with he funky attitude. Again the employees at this whataburger are great! It's the old rent-a-cop I can't deal with. read more