I picked up a puncture on my car and was told that it couldn't be repaired. I was later told that another Wheel Works I went to six months ago made a mistake by putting the same brand but slightly different tire on my car and that it was very bad for it. I was also told that I needed to buy two new tires to match the other two and they gave me an ultimatum that that was all they would agree to do. I talked to a man and every time we spoke he was belittling. He told me to research my car and then call him back. When I picked up my car, he asked if I had researched my car and when I said I had not and just made a decision he scoffed at me and suggested I get "educated" about my car. I couldn't help but get the feeling that he spoke to me like this because I am female. read more

9-12-22 to the owner of this location. I schedule and appointment a week ago to do and alignment for my vehicle but it seems like the manager Tommy Seto it has some issues with people getting late on appointments plus he has no manners talking to a customer because when I arrived he was screaming at me because he assures that I was speeding into the parking lot I apologize about it if I did but he didn't seem to care he was very rude about it anyways I'm pretty sure that all the anger that he had with me my car paid for it because he pretty much clean his dirty hands with it , I been a customer for this location for more then 7 years buying tires and alignments etc for both of my vehicles I'm going to upload a picture of my vehicle all dirty plus all the crap that he wrote on my paperwork all I need to say is Tommy you are horrible giving customer service and just to let you know you won't see me again because I rather spend my money where employees value and cares for customer service.... read more

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All they do is stand around talking most of the time. I watched them while I was waiting for my car to get 4 new tires. Theys said it would take about two hours. I left and came back...checked in...they said another hour. I watched from my daughter's car while they didn't do much but four of them chating up a storm. read more

Wheel Works - Tires Near Me - San Leandro, California

Seems understaffed. Difficult to get anyone on the phone. It's convenient that they are open Sundays but their services are limited and parking is tight. read more

This crew saved our lives!! Most caring and best team I've ever come acrossed!! We came in at closing time on Saturday and it's a long weekend. If Jeremy- the man in charge.. didn't go out of his way to help us, we would've been stranded all long weekend, cuz we are from out of town.. we got a flat n had a spare tire on and Jeremy saw that our other tires were going to give out soon too.. So, even tho they were about to close and All the technicians were busy. Jeremy himself got our car on the lift and started to change all 4 tires for us.. !! The team..Larissa, Aldo, Sophana saw their Manager going out of his way to help us.. then the Whole team started to help out! They changed all 4 tires in 20 minutes!! That shows what a great Leader Jeremy is!! Obviously, if your team joins to help you .. your a great leader! I'm forever grateful for this team! THANK YOU SO MUCH!! . read more

I've come here with 5 nails. No I don't go looking for them. I've just had some bad luck this year, plus being around home renovations probably didn't help. In any case, every time I've come the service has been good. Tommy has been great to work with. Just make sure you make an appointment online or call it in. They get really busy and I've seen them turn away a lot of walk-ins. read more

Great service. Alex helped me When I had a flat tire. Excellent service. Transparent. read more

We get most of our oil changes done at Wheel Works as well as our tire repairs or replacements. We've been coming to this place for many years and have always been pleased with their service and prices. Today, Tommy ran the front office. It was super busy but he was still very friendly and explained everything to me. I highly recommend this place for any car work they do there. It is best to schedule an appoint first as they get very busy at times. read more

Wheel Works - Always pleased with Wheel Works on Marina - Tires Near Me - San Leandro, California

This place sucks. I had a blow out on the freeway, they were the closest place I can get a generic tire replacement, as I called in I got turned away. I would not recommend this Wheel works. read more

So I called to get a quote for a new set of tires for my car. The guy who answered the phone was super professional and friendly. He also let me know about the special they were having that would give me $100 off on my transaction. Cool. There were some other long over due issues they noticed and called to let me know about and I decided to finally get it fixed. Overall they did a great job but the main reason I'm writing this is because of the great service I received from both the guys I dealt with. I believe their names are Tommy and Alex. I dealt mostly with Tommy and he was nice, professional, and explained clearly everything extra that needed to be done and why. I always appreciate great customer service so I felt the need to mention it. read more

I'm shocked how accommodating and honest this location is! If there's anything related to your safety on wheels I really recommend this location. Wheel works is a big company with locations throughout the east bay. I am NOT recommending just any location. I'm recommending this location. In fact I was pretty sure never to return to the location in Oakland which is a nightmare. Marina location is suffering from the same lack of employees everybody else is. But they did a very necessary. Very professional job on my car. An Audi! All I can say is. I'm totally satisfied. I think you will as well. read more

Oh wow...am I surprised to be the first to review this place. Hmm...I don't think is a new branch. It was an early morning for me to bring my car in for service. They promptly opened before 7:30 AM even. The reason for bringing my whip (giggles) in was that they must have shorted a fuse when they installed a new battery a few months back. For some reason, they said it has never happened to them before. Hmph. So, they investigated and replaced the fuse within 30 minutes, with no charge and a complimentary air pressure check on my tires. Sweetness! This WW is way better managed than the one in Pinole. That place did not open on time and was constantly understaffed. Mismanagement if you ask me. I'm glad to live closer to this location. read more

I've brought every car I own to this wheel works. They work fast to get you in and out in no longer then a days time. The drop off and pick up process is very quick and convenient not to mention the staff is knowledgeable great to work with and never pushy or trying to up-sale you things you don't need read more

I trust these folks with my car and not pulling the wool over my eyes. I called to schedule some maintenance, and they kindly reminded me that I'd already had some of my list completed previously (I'm forgetful and they're honest). They have a good turn around time on appointments. They have franchise pricing, so it's pretty standard. read more

Purchased new tires from this location and at time of sale, salesperson advised all flats/rotations would be covered with purchase of tires. Took my car to get flat from nail fixed and they advised that I didn't purchase extra warranty and that there will be a charge plus they couldn't do it same day or the next. I guess a sales persons word does not hold too much weight these days. read more

I have been coming to Wheel Works for a few years now and I have experienced nothing but GREAT service from them. One would expect to receive mediocre service, especially at a chain tire shop, but not here. One of their mechanics named Adam is excellent at what he does! Not only is he thorough, but he doesn't try to sell you anything you don't need. He has been working in the automotive industry for many years now, so don't hesitate to ask him any questions. Don't be shy! I've talked to him on numerous occasions and he is just overall a stellar individual. IF you ever read other reviews about how terrible they are, which I'm sure you will, please skip right over it. Don't take my word for it. Just head on over to Wheel Works and see for yourself. Better yet, ask for Adam when you get there, in hopes you didn't miss him. You won't regret it! read more

I've been going to this place for over 10 yrs. But now I've stopped going here because for the longest time I had suspicious feeling that they are screwing me for the last 3 yrs. I've bought their lifetime wheel alignment and always bought tires from them. I have 2 vehicles and every time I take my cars here for slow tire leaks and they always tell me it's on the "C wall" and I need to buy a new tire. Even though I've seen the nail's position and it wasn't. Two separate cars, 4 separate tires, back to back they gave the same assessment. Also, I don't feel any difference with my wheel alignment after they said they serviced it. I went to Big O tires and my first visit with a slow leak and they fixed it for free without buying a new tire. Yes, I run over a lot of nails and screws lol. read more

My car was making a weird noise whenever i would turn the wheel a couple weeks ago, i brought it in to see if it was something major and Adam helped to fix the problem in little to no time. my car no longer makes the noise! Adam explained what the issue was and also gave me a lot of helpful information about my car as well! thank you so much for the great customer service, adam. read more

DO NOT GO HERE!!!! Don't go here if you don't want your car stolen! Today my brother took his car here And they left the car on the street with the keys in it!!! When I went down there to meet him and of course I wasn't happy I asked if they filled a claim and the guy said no but he will. Like as if it was no big deal. read more

If you have a fixable flat, don't waste your time here They only want to sell new tires that you don't need. Back story: my dealership said I'd need new tires in the spring but I have enough tread to safely get me through the winter. I found a nail in my tire and it had a slow leak so I brought in to Wheel Works on Marina for a fix. After several hours in the shop, they told me I need new tires. I explained what my dealership said but they refused to repair it. I took it to Fernando's Tires in Oakland and he was wonderful and agreed that I did not need new tires yet. He fixed my flat in about 20 minutes! read more

Wonderful service. They helped me get the tires i needed. Very friendly and respectful. My new tire place

Very excellent service the epic sale saved me money and the solid service from the entire team Of wheel Works on Marina in San Leandro special thanks to Adam D Pham ! Good business read more

These guys and gal....ugh...all they! Lol have customer service. I've been going here for years and they go above and beyond especially Tommy!! I had my tire sensor go off after buying a new set of tires. I suspected the tire that had the least tire pressure. Yea it wasn't that tire....Tommy went ahead and checked all of them and found a nail and repaired my tire. He also let me know one of my back brake lights were out. He tried to replace it but let me know it was probably something electrical which I believe because my car has a history of my back lights having electrical issues and my headlights flicker haha. My point is from start to finish the customer service and communication was on point. These guys are always busy make sure to make an appointment online and have some patience. read more

I was visiting in Oakland and the low tire pressure sensor light appeared. I stopped at a gas station to fill the tires with air and noticed a nail embedded in one of tires. I just bought 4 new tires from Wheel Works in SF about 6 months ago, but didn't have the receipt in the car. I took a chance and looked up the closest location in San Leandro and drove over. The service rep, Alex, looked up my previous purchase in the system, and said they would repair the tire free of charge. He kept me updated on when they would start repairing my tire, and I was out in 90 minutes! He was on top of it! Loved they repaired it free of charge too. read more

My car was parked overnight at BART and someone had punctured one of my tires. By the time I got to my car and was able to get a tow to Wheel Works it was close to closing time. They replaced it right away, was really fast and the nice young man at the register even gave me a bottle of water when I admitted that I was a little hung over :) read more

Be sure to call and schedule an appointment before going. This location, as of today, does not accept walk in service but rather appointments only. read more

I went to Wheel Works to take a tight wheel lug off my Honda Insight. I figure it's cheaper than the Honda dealership across the street and I was correct. Wheel Works spent more time to take the lug off since it was too, too tight. the people were personable and very helpful. If I have any problems with my wheels I will come back for the service. read more

I came to have my Honda Accord serviced (had an appointment) for Timing belt & Water pump, Alternator Belt replaced etc...I was greeted (03/02/2019) by John the store Manager who I was truly impressed with his excellence in customer service. As the work required the specialty of a Tech. I was greeted immediately by Adam P. who was going to do the work, he introduced himself and took my car in right away. Upon completion of work I was called to pick up my car (less than 6 hours) that is simply amazing for the kind of work required to have it done, so I can have my car back in time to go to work! I must command Mr. Adam P. for his high qualified skills and his attention to details, and I might add that he went above and beyond his call of duty by cleaning my engine (under the hood) from all the dark dust and dirt. Way to go Adam! we need more people like you around. I would truly recommend this shop as their Service, Prices, Quality of Work is superb! read more

I had a badly damaged tire that I needed to replace as soon as possible before it blew out on the road. I ordered a matching tire from Tire Rack and had it sent to Wheel Works, as they are a recommended installer and I was given the option to schedule an appointment online. A few hours later I got an email saying my appointment was cancelled, and that wheel works had tried to call me, and I needed to reschedule. Ok, no big deal. I hadn't received a call, so I tried to call them. I was on hold for 30 minutes and gave up. I repeated this several times over the next couple of days before my tire was delivered, trying both calling and scheduling online. No response. Finally, I got the notification from Tire Rack that my tire had been delivered, so I just decided to show up early in the morning. The guy at the front counter was busy trying to upsell an old man on all kinds of unseeded repairs. When he finally got to me, and I explained the situation (calmly and politely, even though I was frustrated) he said that the online scheduling system has no connection to their actual availability, and hadn't I read the handwritten note on their front door that explained they were short staffed? That felt rude, but at this point I just wanted my tire fixed so I asked about their availability. He said they still take walk ins and I could drop my car off and it would be done sometime that day. I wasn't able to leave my car all day so he suggested I take my tire somewhere else. So I popped the tire in my trunk and took it over to discount tires where they were exceedingly polite and fixed it immediately, for much cheaper. Lesson learned. read more

We got are tires here with a warranty (free rotation and tire fixes. ) I've been trying to get my tires rotated and get a tire fix for about two weeks already, they never have time or too busy. I've tried make an appointment ( they wouldn't make an appointment) and so I stop by. 1st they said the wait was an hour and a half then after I waited the hour and a half the said it would be another 2 hour. Ridiculous!!! I left!!! Not waiting any more!!! So I called corporate, still waiting to hear back from them. All I have to say, if you need tires or something expensive done, then you will receive service for these people. If you expect them to honor they warranty, expect to wait for ever! read more

My car was due for a oil change and didn't have time after work to get a oil change so i dropped it off on my lunch break and was highly satisfied they were able to get it done thank you guys my car feels like new read more

I have been bringing both of my vehicles here for over a year now. I appreciate their hustle and quality of work. Their technicians always do a good job and I have never had a problem with my vehicles after servicing. Tommy and Larissa are usually the ones working the desk providing great customer service. Thanks to the entire staff! read more

I originally went to another wheel works with an appointment. When I went there I was told I would need to leave my car with them the whole day so I left since it's pointless to have an appointment, I might as well just do a drop-in. I made an appointment with this location. Went here at my appointment time and they got started with my car immediately. The staffs here were friendly and helpful. I would come back again. read more

I was a long time customer of this Wheel Works. I bought several pairs of tires here, as did my dad. I was a big fan of them. A little while back, I went in with my girlfriend. It was the first time I'd gone in with anyone but my dad, or alone. I wanted a tire rotation. About 30 minutes after I left the car with them, I get a call. They tell me that my tires are almost completely dead and need to be replaced, and coincidentally, they have a current sale on that brand of tire. Red flag. I stall and say I'm not interested today and just want the rotation. The guy says he can't do that because it'll increase the wear on the tires, and he warns me that I have 1000 miles left on the tires, tops. I decline and go pick up my car. That was 20,000 miles ago. I just now got new tires to replace the ones he so direly warned me about, and they still had tread on them. In fact, about 10,000 miles after I took my car to that Wheel Works, I took it to the Honda dealership and even they didn't recommend new tires! If the dealership (king of the upsell swindle) isn't recommending new tires, nobody else should be. I stopped going to this Wheel Works, as did my dad, and I tell everyone about this when tires come up in conversation. read more

People here have always been friendly and professional. I get some basic services done here. Just expect a long wait even with an appointment. Also, be mindful of the upsell. There seems to always be something "wrong" with the car after coming in. read more

I love this place it's like the best John is a very personable person makes you feel right at home the workmanship is superb and quick this is the best place to get the most for your dollars. I really appreciate the customer waiting area and they offer coffee tea or water right there with no problem I sure you will love this place and don't forget to say hi to John smile read more

I am disappointed. All I needed was an inspection. I was told I would be given a call in two hours. I left, walked down the street to the mall, sat down and ate, chilled for a few minutes, got up walked over to Starbucks, and then back to Wheelworks. My car had not been touched. I waited, after about 20 minutes, an older gentleman returned from his long walk and meal, he had pulled in about ten minutes after I did and we walked down the street and went our separate ways. He was surprised I was still there. I believe I was made to wait because I was not spending big bucks. Yes I know some people had appointments, but clearly they all did not have them and since I did not have major issues and I was taking up a parking spot that could have been used for someone else, I should have been ready to go when I returned. I ended up leaving because I had to pick up my kids. I came back, with the hopes of getting my inspection done today or at least an early appointment the next morning for having had to wait soooo long. Nope! So I am leaving and going to find another place tomorrow morning. This is not the first time I have been disappointed with this store, so I guess it will be some years before I come back to this one (only in an emergency) read more

I was at Marina Square and when I pulled out of my parking space, I heard a scraping sound. The pan under my car came loose ! Wheel Works was nearby so I scraped over there to get some assistance so I could get home. Adam Pham, an automotive technician there, heard me come in and told me he'd help me after he helped a customer.He put in some clamps at no charge and 10 minutes later I was on my way! I appreciate Adam for helping me in my distress! I need brakes and I will return to Wheel Works. Super customer service!!! read more

This location provided me with great customer service. I had a nail in my tire and rushed back home after work to see if they could patch my tire. They were only open for 15 more minutes, but Jose told me to come in so they can take care of it for me! Most places would have said to come another day, so I thought this was so nice that they could accommodate me. My tire is now patched and I am a happy girl. read more

Always nice and friendly. My car has tires from here and I forget what the deal is, but basically it's like a.lifetime warranty with free alignment and rotation. Good deal! read more