I echo other reviews in that they don't provide an estimate despite being asked multiple times, then send you an exorbitant bill. In my case over $1K for equipment rental, and $165 per visit for checking on the equipment and using their humidity probe. I could have rented the same equipment at a local store for $440 and checked on it myself. read more

White Magic was our original janitorial maintenance company ever since our community was built. After many years with White Magic we decided it was time to switch companies for 2 main reasons. 1) Their workers avoid their trash duties. We have trash cans around the community that would always become overfilled because they didn't regularly clear them despite this being explicit in our contract. They also avoided cleaning hard-to-reach spiderwebs. And most importantly, they don't move the large dumpster bins for you, and sometimes this is needed when the trash company gets sloppy or forgetful (and there's an overflow problem). We were told they stopped allowing their employees to move these dumpster bins when the owner had to pay out workers compensation for an incident. 2) They completely price gouged us when we switched to a new manager and tried to charge us literally 3x the rate for setting out pool furniture (used to be $400, and shot up to $1200 for this company alone). When we showed the owner our history of past pool invoices he defended his actions. In addition to this, they were very sloppy when putting away pool furniture in the past -- it looked like a hoarder's dump, which caused some furniture to get damaged. We luckily found that it's very easy to find any other janitorial company in the area who includes moving the large dumpster bins in their work at competitive rates. These companies also do not price gouge for moving pool furniture -- some still charge in the $300s for the same work. The only good thing I can say about this company is the lady who did the actual work for us was friendly and approachable when our residents saw her in the halls and pointed out things she forgot to clean. If your community is seeing the same issues, I highly recommend you look for another vendor. You will be able to find one that offers better quality service for a competitive rate. We have been with another vendor long enough now that we know we will never use White Magic again. read more

Septic backup exploded within my complex on Christmas Day last year. It affected my unit as well as my neighbors. After putting in a word to my HOA, HOA called White Magic and they came out the next day to clean up the septic mess. Throughout the process, HOA had to sign off on approvals for the cleanup process, and throughout January we had to wait for touch and go with HOA and the board to sign off on new project pieces. When their proposals were approved, White Magic came by and was able to take care of the clean-up and fixes. Ernesto, the main point of contact for this project, always kept my neighbors and me up to date on when they would be back on site, such as when HOA approved the next set of fixes. Ernesto gave me his number in case anything were to come up. When they finished the cleanup they also took time to put my door back in place as well as get rid of a broken-down vanity. They are fast, efficient and local to where I am, and so I'm glad to leave this review. read more

Fantastic locally owned and operated restoration company. They specialize in fire & smoke damage, water and mold remediation etc. As a landlord and property manager they have worked on numerous rentals for us. As the top rated handyman company in concord we have referred them to many friends, family and clients. They work with homeowners as well as insurance companies and offer fair prices. Licensed bonded and insured with all the certificates you could desire. Highly reccomend white magic! Let them know Rob's Odd Jobs referred you! read more

The employees don't know how to drive in company vehicles. Flashing lights , speeding around & holding down horns at people in a company vehicle is not the way to drive. You won't know how someone's morning is going. DONT BE RUDE! read more

White Magic Cleaning and Restoration - Rude! - Carpet Cleaning Near Me - Concord, California

I have used White Magic for a few abatement/restoration projects in several different cities and they do remarkable work in a professional manner. The team, particularly Aaron, is responsive and works with my clients for the smoothest possible work schedule with excellent results. The fact that they are also able to obtain the inspectors/testers for clearances makes this a one stop shop that makes my life so much easier! Thank you White Magic. You are my go-to for these projects read more

We just moved to a new building and our property management company hired White Magic to help make sure our move went smoothly. Moving day always feels stressful. And of course for us, we ran into a major hiccup when we got to our new place. The elevator was broken and we live on the top floor. We knew maintenance was coming to fix it but not until another couple of hours. My partner and I were stressing like crazy while our movers were waiting for a game plan. Jonathan from White Magic was our lead that day, and he was awesome! While fixing the elevator was not part of his job, he was still very solution-oriented and running around making calls to get help quick. On top of that, he was so friendly and kind and kept my partner and I at ease throughout the chaos. We are grateful they were there! read more

Aaron was fantastic. He came over quickly and did a thorough inspection of our crawl space. He was respectful of our home and cleaned up afterwards. Provided a detailed description of what he found and how to move forward. read more

I recently had to deal with a slab leak at my condo. There were a few contractor crews involved with the repair and I should say that White Magic was the best to work with. Aaron was very responsive and went above and beyond to do his job in a timely manner. He even went out of his way and fixed the wall behind the vanity so we can have a working vanity while other things were getting fixed. This was not even in his scope of work, but he just did it because of his good heart and his professionalism, something that is rare to find these days! I highly recommend this business. read more

White magic and restoration I highly recommend it they are very professional they do a great job maintaining are building clean and organized ..... read more

I've worked with Cory and the White Magic team for about 19 years as a property manager. White Magic has been reliable for my clients janitorial needs for Communities I manage, ranging from small developments to multi-million dollar home developments. As a property manager, we have the responsibility to ensure contracts are being fulfilled and services are at A+ level. I've never had an issue with White Magic in all these years. If an emergency arises, White Magic has services available to rescue you from the headaches. I've also reached out to Cory for some suggestions on things they personally don't do, but may have come across. Most recently one of my communities had issues with ducks staying in their swimming pools causing them to be messy with bird droppings. Cory helped with some suggestions other property managers have done. It's the little things that help us all work together to find a solution that helps us all. It saves his team time from having to clean bird droppings, the community is cleaner, and my residents can enjoy their beautiful swimming pools. I highly recommend White Magic Cleaning & Restoration for your janitorial and restoration needs. read more

I have a water damaged from hot water pipe leakage inside bath wall, HOA assigned White Magic to take care of the restoration. They are great, pay attention to each detail, they come to check to make sure it's under control and good, it's still ongoing but I can tell I am in good hands. Thank you. Patricia read more

Protect yourselves. I had a terrible experience working with this company...very unprofessional. I had a water damage at my place. My HOA introduced this company to me. Even after repeatedly asking, this company "refused" to provide an estimate before starting any work. HOA pushed to start the work asap. White Magic started working with an understanding that they'll be working as per my insurance limitations and guidelines. Guess what, they did not. I trusted them and in turn, I was presented with a very high bill a few weeks after they completed the work. My insurance company agent - whose daily job is to work with water remediation companies on their customer's similar water damages, was utterly surprised with the bill that they presented and the amount of work that they showed on the bill. My agent literally said that there is no way any company would need that many hours on the kind of damage that my place had. I ended up paying a large amount out of my pocket - apart from my deductible. I later found out that some of my neighbors had a similar experience working with them. On top of that, they caused some damage to one of my floors while doing their work. They don't cover any of that - i had to end up getting it fixed myself. Overall, I'd highly recommend to be very cautious while working with this company, specially if your HOA is in between. I found their practice highly unprofessional and not customer friendly at all. If a contractor doesn't provide an estimate ahead of time - that's your sign, you're going to be trapped. Do the following to protect yourself: - Ask for a complete plan of their work. A professional company should be able to provide you a plan if they can't give an estimate. - Ask for hourly rates for their labor - all different kind of skill sets required on your job. - Ask for hourly/daily rates for the main equipment that they're planning to use. - Ask for liability insurance information - make sure their insurance don't just pay pennies for dollars worth of your loss. - Keep complete tab on the timesheets that they're spending on your work - this is an opportunity for the contractor to put more hours and then bill for that. - Push back your HOA to gather all this information if they push you to start working on remediation. Review all this information with your insurance to protect yourself from anything that's not covered or is expensive than the standard market rate. read more

Our condo HOA brought in this company for cutting out sheet rock about 15" X 15", the contractor who came, did not know how much it would cost, did not give an estimate in spite of asking many times, they did their work, only to receive $425 bill for the work, and this is only for cutting out. when asked for clarification of the high bill, they say they put a dust barrier and cleaned up the debris, i don't understand, I got an estimate from another local company after the work for which they estimated $150 for the same work, unbelievable, don't recommend their service, they work for HOA, but not in favor of home owners. Would dust barrier and debris clean up cost $275??? this is price gouging. stay away from this company, there are better and reasonable drywall repair companies out there read more

I was referred to White Magic by The Dublin Terraces' HOA manager, who told me that they have always used them and that White Magic has done good work for them. That by itself should be a telling statement, but I'm getting ahead of myself. A month ago, a hot water pipe burst on the top floor of my condo building, causing water damage to all the floors below it. To avoid mold or mildew growth, we had to act very quickly, both to take care of the water damage and to deal with the insurance claims at the same time. I started by calling a water damage recovery company, which came out told me that they would need to cut out two holes in my ceiling, blow the place dry for 2 days, and leave me with the two holes which I would presumably find someone else to patch up. I went to the Terraces HOA to ask for help. The HOA manager, taking pity on me, gave me White Magic's number, and that's how I came in contact with them. From the moment I contacted them, I knew that they were a company I could trust. Aaron is responsive, and May, Kay and everyone else at the office are always friendly and willing to help. They knew we needed to move quickly, so Aaron came out to give me an estimate as soon as he could, and scheduled his workers to start work almost right away. They opened up my ceiling, checked the moisture level and told me honestly that it was dry and did not need any fan blowing. Then they patched it up, retextured it and repainted it to match the color as the original ceiling. At the same time, I had the insurance adjustor come out to assess the damage, and he gave us an estimate that was way off the mark, about 1K short of what I had to pay White Magic. I called Aaron for help, and this is where the "Excellence in Service Award" comes in. He told me to forward him the adjustor's quote. Then he wrote DIRECTLY to adjustor, citing and justifying the difference in their prices! To my relief and gratitude, the adjustor approved their quote, and agreed to pay the full amount (minus the deductible)! In my opinion, White Magic is a 5-star business for the following reasons: 1. They are sympathetic to the customer's distress and always try to meet your need, whatever it may be. 2. They are honest, not prescribing unnecessary work when it's not needed. 3. They are efficient, and their finished work is beautiful (I can't tell my ceiling from the original!) 4. Shh... they will reply to email from early morning until late at night (I don't think Aaron sleeps!) 5. They are responsible, and will see to it that you are satisfied with their work. I am very thankful to White Magic for taking care of me and helping me through this otherwise would-be crisis, and I would not hesitate to use them again. read more

I work in the property management industry and have used dozens of janitorial companies. Let me say, White Magic, is by far, the best. Cory and the rest of the crew have always been on time and done a great job. I remember one time I had a water leak at 430 in the morning. They were onsite within an hour to clean things up. They are always my first company I go to when I need something done. read more

This is the second time that I have worked with White Magic, and have to say that both times have been very positive experiences under difficult circumstances (water damage, and in one case, mold abatement). Aaron is very attentive, responsive, and professional, and the crew did great, thorough and careful work on each occasion. If you are looking for quality, professional work related to water damage and remediation, I would highly recommend White Magic. read more

White Magic Cleaning has taken care of my most difficult residential housekeeping tasks. I have used their services for over 6 years. They have been punctual in schedule, efficient and display great courtesy. I recommend to my closest friends Ed read more

White Magic was recommended by our HOA to repair water damage due to a leaky roof. My closet floor had dry rot, and mold, and the entire carpet in me bedroom needed to be replaced. They were Great! They started when they said they would. They did exactly what was on the work order. I was kept informed daily as to their progress, and the crew couldn't have been nicer. I've had a lot of construction done in my life, which is never fun. But I can tell you hands down this was one of the best experiences I've ever had. No problems. Arron really knows what he's doing, and it shows in their work. Highly recommended, especial if you belong to an HOA. Liz read more

I have been using White Magic for my carpets and couch for years now and today was no different on their exceptional service and quality. With two potty training kids and a incontinent dog, my carpets truly seemed unsalvageable- and are now as good as new. The service was perfect, the results- unimaginable! I never have a problem getting a prompt appointment, and their prices are extremely fair. Love them! read more

Our HOA used White Magic and their team to fix our basement. There were several houses affected by the sewage damage right before the holidays in 2014 and it took quite some time for insurance money to come in before White Magic could start working on the fixes after sewage damage. Being hesitant as I am about contractors in general, I have to say that Aaron and his team have exceeded my expectation. They were on time to every appointment, they did what they promised and even more. They moved the project along quickly, were conscious of my availability because I work, and flexible to meet my needs. Aaron would answer all my questions that I had promptly and in detail and if he didn't know something, he would look into it and get back to me with answers. The flooring guys that WM used for installation of my new floor were fabulous. Overall, very good experience and quality work. read more

White Magic did a great job of restoring my bathroom after I had a flood on Christmas Eve. They refurbished/painted the baseboards, installed a new bathroom cabinet did a re-hook of all my plumbing and reinstalled my mirror and medicine cabinet. My bathroom is now a great selling point once I put my home on the market. They are professional, competent and detail oriented. I would hire them again! Thanks for everything White Magic. read more

I have worked with many vendors out at our various HOA's and White Magic is one of the best companies to work with. They do everything, janitorial, handyman, remediation and restoration. The attention to detail that is given every time they are on site is wonderful. I would recommend them to anyone in need of a professional, detailed company. read more

The restoration was a little off in the beginning, but I told Aaron Ramos exactly what I wanted and he came thru like a champ! The workers were clean and did a nice finishing job. Workers were courteous, honest and polite! read more

These guys are fast and reliable, they are serious about quality. I have contracted them for carpet and painting works on my rental properties and definitely will contract them over and over again. Btw, they travel to anywhere in the bay area. Aaron is very knowledgeable and helpful. Thanks guys. read more

So pleased with the work done by White Magic. My house sustained water damage from the heavy rains back in Jan. and Feb. Thank you to all the conscientious workers, Flavio, Emerest, Jerry (I know I'm missing some names) and Aaron who put the finishing touch by cleaning my carpet so that it looks like new. The room looks as if nothing happened and indeed looks better then before the damage was done. Sincere thanks! read more

I called these guys to clean my furnace. I have called them three times and emailed several times and NO ONE HAS EVER CALLED ME BACK. Therefore, I cannot recommend them. It's been more than two weeks of trying to get some service. read more

White Magic was called by the management company of Maywood Village condos. There was a pipe under the slab of my kitchen that cracked. The kitchen, my bedroom, and the living- dining area were wet wet wet! Aaron and his crew got started on Jan 2, 2017- which was actually a holiday since Jan. 1 was a Sunday. They brought commercial grade equipment to get rid of the water, and dehumidifiers, fans, and an air purifier. We left, as my emphysema would not tolerate the damp, smelly environment. I can say nothing negative about White magic. The office staff were kind and helpful; Aaron received my messages and answered me as soon as he was able. every bit of remediation was done extremely well. New floors were put in, carpet for my bedroom, and paint (Part of walls had to be removed as well) matched wonderfully and you cannot see any seams or signs of work that was done. Thank you White Magic, and especially Aaron, for excellence in work, and patience with a stressed woman! Bless you all! read more

Thank goodness for Whtie Magic Cleaning! Now my carpets are just like new! They provide great customer service, on time as promised and reliable. I would recommend White Magic Cleaning to everyone I know. Thanks again! read more

really good contractors! i had a job from water damage that needed reconstruction. they did their work on time, were very professional and had high quality. Highly recommend! read more

Aaron Ramos is the one who came to provide quote and estimates on the water damage restoration in my home caused by the upstairs neighbour's broken water valve. Aaron has been very honest, understanding, patient and down-to-the-earth. I'm very impressed by Aaron's integrity - he is very honest in what he can commit including both the scope of work and the schedule, which is very important to me; and he is very clear in what he cannot do or comment, with a very detailed reasoning and explanation, which i really appreciate very much. Aaron is also very understanding. He puts himself into my shoes and provided recommendation for me, seeking for the best solution to my best interest. Although in my case, in the end i had to go with a different company which the insurance prefers/recommends, I'd certainly not hesitate to recommend Aaron to anyone who has the need. Aaron is the one you can trust and rely on. read more