They have a great staff and have everything I've ever needed for a good price…read more It's nice to have a local hardware store in town.

I was not too pleased with my last visit here. I was obviously looking for something but both staff…read moremembers were mire interested in their conversation to bother with a simple "Can I help you", despite looking at me several times. Turns out I was better off searching for it myself as when I did ask for help, I was sent to the wrong area. To make matters worse, the item, black duct tape, was completely over priced.

Arlene the paint lady works here, and that is really all you need to know…read more The woman is a paint tinting wunderkind. Paint, stain, whatever - bring in a dirty faded paint chip off your porch and she'll clean and match it. Screw up your guesstimate of a good stain color for the deck? She'll re-tint that gallon and have you on your way. Usual complement of hardware things as well, but the real standout is the paint in its quality (Valspar and Cabot) and service.

Staff didn't seem to know what they were doing when checking out the carpet cleaner. I brought it…read moreback cleaner than when I got it. Then they refused to give me my deposit back. Customer service is lacking.

I was ignored by a guy when asking where something was. Then a very nice lady helped me with 2…read morethings, and offered to help more. Later, the cashier told me the total was 19.99 when it wasn't (tax). He then was ANGRY with me for pointing that out, as he handed the pile of cash back to me, not counting it at all. I was expecting 30.01 or 30.00, and so it was like, what?...and I was in the wrong somehow. Helpful place if you ask the women for help, which goes along with the history of the place (BBC article about coffee and body fluids). There are other "helpful" places I can find cashers that are never wrong...

I always have great service and great people working there the Garden department especially Mark…read moreand Andrea are top-notch!

Every time I go in here I get excellent service. Today I went in to try to find a peg for my grill…read moredoor and they didn't have one so Bennett made me one that could take its place! It was very creative and very thoughtful of him.

My favorite hardware store by far. I have purchased larger items (such as a snow thrower) and many…read moresmaller items (an excellent flashlight among the more recent) over the years. A large operation. Always plenty of knowledgeable staff available. Highly recommended.

I have a love/hate thing going on with the Ace Hardware chain -- I'm averaging them out to 3 stars…read more I've been to this Frattallone's twice in the past month. Everything is very expensive. I look at them like a convenience store for hardware, household, and garden type items. I'm going to pay more money at Ace if I was too lazy, unprepared, desperate, or otherwise in a hurry to get my items at a big box store or on-line & mailed to my front door. It seems like 99 times out of 100 I can get the item cheaper at Menard's, Home Depot, Lowe's, Walmart, or on-line. But sometimes I'm in too big of a hurry and I didn't prepare ahead of time or order something on line. I have to say, the people are always very friendly and helpful. The customer service has always been excellent. And they have some items that you can't easily find at a big box store. -Daddy Maxx Retro

Do not go here. Waste of time. I tried returning an item and they wouldn't let me because I…read morepurchased it at another location.

We have been going here for all our outdoor rental needs for over 5 years. We truly have had a good…read moreexperience here to start. Our most recent experience was unfortunate enough to say we won't be using them again. My husband and I had 3 tree stumps that needed to ground down. Yesterday we rented the smaller of their stump grinders and got it home to find it had no oil and couldn't get it running after a couple hours of troubleshooting it. When my husband brought it back the owner was there said, "I typically don't recommend this machine to anyone." That would have been nice to know. Day 2 we gave them a a 2nd chance and rented the larger stump grinder. We were able to get one stump of the three completed but had to spend most of our time trouble shooting this machine as well. Before using it we checked the oil and it was very very low. My husband finally gave up and brought it back and the owner didn't seem to care in the slightest or give any type of break for two machines and hundreds of dollars that's got us almost nowhere. The owner's son said, "well it looks like you got an hour out of it at least." We made it very known we will not be returning. Machinery is not well kept or reliable. Owner's customer service is sub-par.

Great rental center and love this place because they are always ready and willing to help you with…read moreanything no matter if your project is big or small.

When I brought my Polaris ATV in it wasn't running. Two days later I picked it up and it is running…read moregreat. The service people were very friendly and knowledgeable. Fast service and excellent work!

The worst...the guys in the back are obnoxious jerks. They treat you like you're a moron because…read moreyou don't know every working part on a machine. Hey fyi you are 50-something and work at a hardware store still, you failed at life. You should be treating every person that walks in that door like a King or Queen as they have all accomplished more in life than you. Overpriced junk, and rude staff, hey if you want to pay an extra $1000 for a Polaris 4 wheeler than any other store, this is the place for you. My advice wait for this place to go the way of the all other mom and pop businesses. You didn't miss anything when this is gone.

I started going to Hugo Feed Mill after the Centerville Pet Store closed down (very sad about…read morethat). I'm a strong believer in supporting locally owned businesses, and needed a new place to buy my birdseed. My husband has been coming here for years and has always spoken highly of it. I simply never had a need to go here before, but now I do and intend to continue to patronize it! Very friendly staff.

Love this place that has been here forever. Great place to get bird seed, small hardware items,…read moreservice for lawn mower and snow blower, etc. Friendly staff.

I wish I never had to shop here. Although nice people, the cost of their supplies are insane…read more They charge double for everything that would cost less at menards or Home Depot. If you need something, it's cheaper to drive to Cambridge or Forest Lake, even for 1 thing.

I have been shopping at this Hardware Store for 30+ years, I know the owners, but we are not what…read moreyou would call friends. They have a little but of everything, but won't compete price wise with the big box stores for most things, or the place to get supplies for wiring your shop, that's not what "mom and pop" hardware stores are about, this is the place you are going to go when projects run into issues, like you should have bought a spare drill bit, or longer bolts, or your porcelain throne is running all night and you just don't want to drive 30 miles further round trip at 4pm on a Saturday when you know they will have the stuff and you won't have to walk half a mile in a mega-box-store to find what you need... As for the "help" well the other reviewer hit on something that is EVERYWHERE, you can't find good help, and the box stores are no better! I think the other reviewer has some anger issues... He didn't seem to like anywhere he went...

Definitely get the pizza for pick up it's good the staff is very friendly the store is clean and…read morekept up